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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64433 Views
  • 16 replies
  • 37 likes
  • 64433 Views
  • 16 replies
  • 37 likes

Sync not working with premium account

Hi, my playlists have stopped syncing to my iPhone 5 in the last few days. I have a premium account, paid only a week and a half ago. It just is stuck on syncing track 1 of 30. Tried logging out, turning off phone...no luck. Username Bearzfeet

  • Newbie
  • Hi, my playlists have stopped syncing to my iPhone 5 in the last few days. I have a premium account, paid only a week and a half ago. It just is stuck on syncing track 1 of 30. Tried logging out, tur...
  • Peter__
  • Community Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Starred Playlist not syncing

DescriptionI'm having issues syncing my starred playlists with my iPhone 5. A more detailed description, using numbered stepsI've deleted the app and reinstalled but nothing has solved the issue.Turned off my phone and back on but nothing.My starred ...

  • Regular
  • Description I'm having issues syncing my starred playlists with my iPhone 5.   A more detailed description, using numbered steps I've deleted the app and reinstalled but nothing has solved...
  • iferg64
  • Casual Listener
  • 2875 Views
  • 5 replies
  • 0 likes
  • 2875 Views
  • 5 replies
  • 0 likes

Why is the radio function only playing a couple songs and stopping?

I've been using Pandora for a lot of years now, I pay for Pandora One, but I wanted to check out Spotify because I always hear good things about it. I got a premium account and attempted to use the radio function. While I'm bartending, I need to use ...

  • Casual Listener
  • I've been using Pandora for a lot of years now, I pay for Pandora One, but I wanted to check out Spotify because I always hear good things about it.  I got a premium account and attempted to use...
  • Peter__
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Can't sync songs in playlist

I added a bunch of songs to my 'starred' playlist and they will not sync (grey arrow) next to each title. I'm on wifi now and nothing is happening? Any thoughts?

  • Newbie
  • I added a bunch of songs to my 'starred' playlist and they will not sync (grey arrow) next to each title. I'm on wifi now and nothing is happening? Any thoughts?
  • artducko
  • Newbie
  • 615 Views
  • 2 replies
  • 0 likes
  • 615 Views
  • 2 replies
  • 0 likes

Premium account not working

My premium account is not working. It's keeps saying I need a premium account but I have. How can this be sorted????

  • Casual Listener
  • My premium account is not working. It's keeps saying I need a premium account but I have. How can this be sorted????
  • Sam
  • Spotify
  • 467 Views
  • 7 replies
  • 0 likes
  • 467 Views
  • 7 replies
  • 0 likes

Same problem

Mine is doing the same- keeps saying I have to upgrade but I already did. What do I do?

  • Newbie
  • Mine is doing the same- keeps saying I have to upgrade but I already did. What do I do?
  • Peter__
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Songs in Offline playlists won't play

I have an iPhone 5, everything is fully updated and I have this problem with my Offline playlists. They all say they're downloaded fine but when I go to listen to some of the songs it will open up but the playback bar on the bottom doesn't have a tim...

  • Newbie
  • I have an iPhone 5, everything is fully updated and I have this problem with my Offline playlists. They all say they're downloaded fine but when I go to listen to some of the songs it will open up bu...
  • 345 Views
  • 0 replies
  • 1 likes
  • 345 Views
  • 0 replies
  • 1 likes

Local files get Spotify IOS app to crash when trying to play

Description Spotify IOS app crashes when trying to play some specific synced local files Detailed description: 1. I have some local tracks mannaged in Spotify om my MAC 2. Then I sync them for offline listening om my iPhone 5 and ipad 3 3. When play ...

  • Newbie
  •   Description Spotify IOS app crashes when trying to play some specific synced local files   Detailed description: 1. I have some local tracks mannaged in Spotify o...
  • 633 Views
  • 0 replies
  • 0 likes
  • Apple iPhone app
    iOS
    local files
    local music
  • 633 Views
  • 0 replies
  • 0 likes

Mods: please reset my devices

i've used Offline Sync on too many devices, apparently. it works on my iPad, iPhone4, and laptop, but it has stopped working on the one i need most... my iphone5. thanks!

  • Visitor
  • i've used Offline Sync on too many devices, apparently. it works on my iPad, iPhone4, and laptop, but it has stopped working on the one i need most... my iphone5.   thanks!
  • Taylor
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

payment with code

I payed my premium with a pre-paid code and i sitll can`t use my spotify on my phone . The same thing happend the last ime i did this but it was fixed the same day .

  • Regular
  • I payed my premium with a pre-paid code and i sitll can`t use my spotify on my phone .  The same thing happend the last ime i did this but it was fixed the same day . 
  • victorchirinos
  • Regular
  • 447 Views
  • 7 replies
  • 0 likes
  • 447 Views
  • 7 replies
  • 0 likes

Premium account not recognised on iOS devices

None of my devices are recognising that I am a premium member. Any tips to fix this, I have logged of then back in.

  • Casual Listener
  • None of my devices are recognising that I am a premium member. Any tips to fix this, I have logged of then back in.
  • Adam
  • Roadie
  • 570 Views
  • 5 replies
  • 0 likes
  • 570 Views
  • 5 replies
  • 0 likes

follow a playlist

How do I follow someones public playlist?

  • Newbie
  • How do I follow someones public playlist?
  • MichaelJerzak
  • Composer
  • 720 Views
  • 1 replies
  • 0 likes
  • 720 Views
  • 1 replies
  • 0 likes

Solved!! Shuffel off in iPhone 4?

Hi - I cant turn off shuffelmode on my iPhone 4? What wrong or is it just me, that don't like shuffle that much?

  • Casual Listener
  • Hi - I cant turn off shuffelmode on my iPhone 4? What wrong or is it just me, that don't like shuffle that much?
  • Lelai
  • Casual Listener
  • 668 Views
  • 2 replies
  • 0 likes
  • 668 Views
  • 2 replies
  • 0 likes

47 hours remaining of your trial-premium

on my iphone 5 spotify says 47 hours remaining of your trial, i verified my premium subscription works fine from my computer so not sure why my iOS device says that. followed your instructions to clear history and cookies in safari as well as delete ...

  • Newbie
  • on my iphone 5 spotify says 47 hours remaining of your trial, i verified my premium subscription works fine from my computer so not sure why my iOS device says that. followed your instructions to c...
  • Peter__
  • Community Legend
  • 562 Views
  • 1 replies
  • 0 likes
  • 562 Views
  • 1 replies
  • 0 likes

Local Files Completely Absent From iPad App Playlists

I'm using a new Mac Mini with OSX 10.8.3, and a retina iPad with the Spotify app. There are 4 local files both on the desktop and the iPad which are used in Spotify playlists. On the desktop they show up and play without any problem whatsoever. On th...

  • Casual Listener
  • I'm using a new Mac Mini with OSX 10.8.3, and a retina iPad with the Spotify app.   There are 4 local files both on the desktop and the iPad which are used in Spotify playlists. On the desktop...
  • jcous
  • Casual Listener
  • 773 Views
  • 2 replies
  • 0 likes
  • apple
    local files
    local ipad files
    Mac
    mobile device
  • 773 Views
  • 2 replies
  • 0 likes

iphone mobile app background 3G data usage

Hi Can anyone confirm when the iphone spotify mobile app runs in the background (even when it is on pause) whether it still keeps on using up data? I've been seeing some alarmingly fast usage on my data limits recently and, having seen loads of compl...

  • Music Fan
  • Hi Can anyone confirm when the iphone spotify mobile app runs in the background (even when it is on pause) whether it still keeps on using up data? I've been seeing some alarmingly fast usage on my...
  • Knight511
  • Casual Listener
  • 4946 Views
  • 21 replies
  • 0 likes
  • 4946 Views
  • 21 replies
  • 0 likes

Remove from available offline

Hi How do I remove the local file of a song which was made available for offline listening? (I want to keep the song in the play list but to "undo" available offline mode to release some space on my ipad)Thanks

  • Newbie
  • Hi How do I remove the local file of a song which was made available for offline listening? (I want to keep the song in the play list but to "undo" available offline mode to release some space on m...
  • Joe
  • Community Legend
  • 789 Views
  • 1 replies
  • 0 likes
  • 789 Views
  • 1 replies
  • 0 likes

Solved!! No more space!

Hi! I just realized my iPhone is getting full because of my Spotify account. I`ve reduced the number of offline playlist as I don`t use them, but it doesn`t give me anymore space? How do I do this? Right now I can`t even take photos with my iPhone as...

  • Newbie
  • Hi! I just realized my iPhone is getting full because of my Spotify account. I`ve reduced the number of offline playlist as I don`t use them, but it doesn`t give me anymore space? How do I do this? R...
  • Taylor
  • Community Legend
  • 671 Views
  • 1 replies
  • 0 likes
  • 671 Views
  • 1 replies
  • 0 likes

Not able to sync any songs for offline playlists on iPhone 5

My spotify account won't sync any of my music to be used offline. Even when I am comes text to wifi it just gets stuck on syncing the first songs so no others sync. I tried making a WHOLE new spotify account but I'm still have this problem. It's kill...

  • Newbie
  • My spotify account won't sync any of my music to be used offline. Even when I am comes text to wifi it just gets stuck on syncing the first songs so no others sync. I tried making a WHOLE new spotify...
  • MichaelJerzak
  • Composer
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes