Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69961 Views
  • 16 replies
  • 37 likes
  • 69961 Views
  • 16 replies
  • 37 likes

Superuser Contribution Audio Books destroy my recommendations

PlanPremium AccountCountryGermany DeviceiPhone 7PlusOperating SystemiOS 10My Question or IssueHi, in advance excuse my bad english. I don`t like to hear audio books anymore, because i only get a more proposals for Audio-Books and less for music. Also...

  • Visitor
  • Plan Premium Account Country Germany   Device iPhone 7Plus Operating System iOS 10 My Question or Issue Hi, in advance excuse my bad english. I don`t like to hear audio books anymore, ...
  • balatschaka
  • Casual Listener
  • 3686 Views
  • 8 replies
  • 17 likes
  • Audio books
    avoid proposals
  • 3686 Views
  • 8 replies
  • 17 likes

Superuser Contribution Birth Chart not included in Only You

PlanPremiumCountryAustraliaDeviceiPhone 12Operating SystemiOS 14 My Question or IssueMy Only You includes everything except for the Audio Birth Chart. I have tried logging out and back in, uninstalling the app and logging in on different devices but ...

  • Visitor
  • Plan Premium Country Australia Device iPhone 12 Operating System iOS 14   My Question or Issue My Only You includes everything except for the Audio Birth Chart. I have tried logging ou...
  • Alex
  • Spotify Legend
  • 6260 Views
  • 20 replies
  • 14 likes
  • 6260 Views
  • 20 replies
  • 14 likes

Superuser Contribution Spotify Apple Watch not interfacing with wireless headphones (Jaybird Vista)

PlanPremiumCountryUSADeviceApple Watch SE, Jaybird Vista 1Operating SystemWatchOS 7.5 My Question or IssueMy headphones won't interface with the Spotify for Apple Watch app. I firmly believe this is an issue with Spotifys software because I have alre...

  • Visitor
  • Plan Premium Country USA Device Apple Watch SE, Jaybird Vista 1 Operating System WatchOS 7.5   My Question or Issue My headphones won't interface with the Spotify for Apple Watch app. ...
  • Alex
  • Spotify Legend
  • 485 Views
  • 1 replies
  • 1 likes
  • 485 Views
  • 1 replies
  • 1 likes

RECENTLY PLAYED ARTIST NOT UPDATING

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10, My recently played artist is not updating for almost two days now. Same thing with my followers. Despite of listening ...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,    My recently played artis...
  • MattSuda
  • Spotify Star
  • 763 Views
  • 4 replies
  • 2 likes
  • 763 Views
  • 4 replies
  • 2 likes

Superuser Contribution Spotify change de musique tout seul

Bonjour, je suis nouveau dans l’utilisation de Spotify. Depuis quelques temps, quand je lance ma playlist, au bout d’une ou deux chansons, Spotify change tout seul de musique et me mets un titre que je ne connais et que je n’ai pas demandé......un pe...

  • Visitor
  • Bonjour, je suis nouveau dans l’utilisation de Spotify. Depuis quelques temps, quand je lance ma playlist, au bout d’une ou deux chansons, Spotify change tout seul de musique et me mets un titre que ...
  • Alex
  • Spotify Legend
  • 36190 Views
  • 48 replies
  • 3 likes
  • 36190 Views
  • 48 replies
  • 3 likes

[iOS][Other] Only you slide show not available

The slide show feature (just like the wrapped one) is not showing up. i get the playlists, but i don't get any of the fun facts or the little slide show.

  • Visitor
  • The slide show feature (just like the wrapped one) is not showing up. i get the playlists, but i don't get any of the fun facts or the little slide show.
  • MateusM
  • Spotify Star
  • 441 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution My welcome page does not change thumbnail since day one

My welcome page does not change thumbnail since day one. how can I change them? As attached in the attachment with red circle indicated.

  • Casual Listener
  • My welcome page does not change thumbnail since day one. how can I change them? As attached in the attachment with red circle indicated.
  • Alex
  • Spotify Legend
  • 2585 Views
  • 5 replies
  • 0 likes
  • Homepage
    Shortcut
    shortcuts
    welcome page
  • 2585 Views
  • 5 replies
  • 0 likes

Solved!! My Spotify didn’t show the lyrics of songs

PlanPremiumCountryBrasil DeviceiPhone 8Operating SystemiOS 14.6 My Question or IssueI’m administrator of my family plan, and different of other of the members, my Spotify didn’t show the “lyric” of the music. It shows “behind the lyrics”… What I can ...

  • Casual Listener
  • Plan Premium Country Brasil 🇧🇷  Device iPhone 8 Operating System iOS 14.6   My Question or Issue I’m administrator of my family plan, and different of other of the members, my S...
  • Billy-J
  • Spotify Star
  • 793 Views
  • 3 replies
  • 0 likes
  • 793 Views
  • 3 replies
  • 0 likes

Superuser Contribution Car Bluetooth Playing Through Phone and Not Through Car Speakers

PlanPremiumCountryUnited StatesDeviceiPhone 12 Pro Max VerizonOperating SystemiOS 15 Developer Beta 2My Question or IssueToday, when connecting to my car's audio (2019 Ram Promaster City), my phone shows that it is connected but when I click play, it...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 12 Pro Max Verizon Operating System iOS 15 Developer Beta 2 My Question or Issue Today, when connecting to my car's audio (2019 Ram Promaster...
  • AlexGibbs
  • Newbie
  • 12512 Views
  • 8 replies
  • 3 likes
  • 12512 Views
  • 8 replies
  • 3 likes

Browse all 1000+ playlists of a user

 I’d like to browse all 1486 of this user https://open.spotify.com/user/particledetector2018. However, on mobile it stops at “2018 in canadian country”. Seems like spotify caps it after a certain number of playlists. is there a way to browse all of i...

1DF57D05-1B3A-401C-9629-F2CC85829822.png
  • Newbie
  •   I’d like to browse all 1486 of this user https://open.spotify.com/user/particledetector2018. However, on mobile it stops at “2018 in canadian country”. Seems like spotify caps it after a cert...
  • AdamDamon
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Song playing on different device

I don't have the spotify app on my phone, so when I click on a link to a spotify song it opens in Safari and gives me the option to listen to a song for a few seconds, then suggests I download the app to listen to the whole thing. However, a couple o...

  • Visitor
  • I don't have the spotify app on my phone, so when I click on a link to a spotify song it opens in Safari and gives me the option to listen to a song for a few seconds, then suggests I download the ap...
  • MateusM
  • Spotify Star
  • 868 Views
  • 3 replies
  • 0 likes
  • 868 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs won’t download for offline mode

I have an iPhone 8 Plus up to date. I’ve tried uninstalling , reinstalling , logging out and back in. I’ve checked my storage , not even close to full. Works on my laptop though. Can’t figure it out and it’s been like this for months, I’ve never been...

  • Newbie
  • I have an iPhone 8 Plus up to date. I’ve tried uninstalling , reinstalling , logging out and back in. I’ve checked my storage , not even close to full. Works on my laptop though. Can’t figure it out ...
  • Jeremy
  • Spotify Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution music not downloading to apple watch despite having all the latest software and accounts

I have an iphone 12 and apple watch 4 both running the latest IOS. I also have a premium account with spotifyI have selected the download to watch on my iphone app. I go to my watch, I can see in the download section the playlist I have selected. Exc...

  • Casual Listener
  • I have an iphone 12 and apple watch 4 both running the latest IOS. I also have a premium account with spotify I have selected the download to watch on my iphone app. I go to my watch, I can see in t...
  • Joe418
  • Newbie
  • 3036 Views
  • 19 replies
  • 9 likes
  • Apple watch download not working
  • 3036 Views
  • 19 replies
  • 9 likes

Superuser Contribution Custom order mixup

PlanPremiumCountryRussiaDeviceiPhone 8 Plus ios 14.6 Win10 I reorganised custom order in one of my playlist on Win10 laptop while using desktop spotify. I mass selected some song and dragged them where i needed them. After that songs in that playlist...

  • Regular
  • Plan Premium Country Russia Device iPhone 8 Plus ios 14.6  Win10   I reorganised custom order in one of my playlist on Win10 laptop while using desktop spotify. I mass selected some...
  • Julian
  • Moderator
  • 897 Views
  • 9 replies
  • 0 likes
  • 897 Views
  • 9 replies
  • 0 likes

Superuser Contribution Local Files Not Working in iPhone App

PlanPremiumCountryCanada DeviceiPhone XR, Macbook Air 13" (M1 2020)Operating SystemiOS 14.6, macOS Big Sur 11.4 My Question or IssueI am having the same issue that I see many people have had (for quite sometime), but none of the 'solutions' provided ...

  • Visitor
  • Plan Premium Country Canada   Device iPhone XR, Macbook Air 13" (M1 2020) Operating System iOS 14.6, macOS Big Sur 11.4   My Question or Issue I am having the same issue that I s...
  • Julian
  • Moderator
  • 713 Views
  • 1 replies
  • 2 likes
  • 713 Views
  • 1 replies
  • 2 likes

Superuser Contribution Siri not working recently

PlanPremiumCountryMainland ChinaDeviceiPhone 12 miniOperating SystemiOS 14.5.1 My Question or IssueIt was fine before, but a week or two ago, I can no longer use Hey Siri to tell Spotify play music, it keep replying "I didn't find *** on Spotify", bu...

IMG_20210708_085648.PNG IMG_20210708_085706.PNG
  • Newbie
  • Plan Premium Country Mainland China Device iPhone 12 mini Operating System iOS 14.5.1   My Question or Issue It was fine before, but a week or two ago, I can no longer use Hey Siri to ...
  • Jeremy
  • Spotify Legend
  • 536 Views
  • 1 replies
  • 0 likes
  • 536 Views
  • 1 replies
  • 0 likes

Superuser Contribution iPad App keeps crashing

PlanPremiumCountryGermanyDeviceiPad Pro 11 (2020)Operating SystemIpadOS 14.4.2 My Question or IssueIf you start the app normally (in full screen), play a song and then try to start the App in Slide-Over Mode the whole App crashes. Tried reinstalling,...

  • Casual Listener
  • Plan Premium Country Germany Device iPad Pro 11 (2020) Operating System IpadOS 14.4.2   My Question or Issue If you start the app normally (in full screen), play a song and then try to...
  • Jeremy
  • Spotify Legend
  • 2067 Views
  • 13 replies
  • 3 likes
  • 2067 Views
  • 13 replies
  • 3 likes

Superuser Contribution Spotify draining battery extremally fast

PlanPremiumCountryPolandDeviceiPhone XsOperating SystemiOS 12 Recently i switched from my iPhone 8 to the Xs and after i started using spotify i realised it could drain more than 20% over around 30-40 min of listening which unfortunatelly makes the a...

  • Casual Listener
  • Plan Premium Country Poland Device iPhone Xs Operating System iOS 12   Recently i switched from my iPhone 8 to the Xs and after i started using spotify i realised it could drain more th...
  • Mihail
  • Spotify Legend
  • 25131 Views
  • 40 replies
  • 10 likes
  • battery drain
    Battery usage
    iOS 12
    iPhone XS
  • 25131 Views
  • 40 replies
  • 10 likes

Superuser Contribution Queue Button Stops Working Bug

I'm having a recurring issue on the ios app where the queue button no longer functions until I close and restart the app. This same issue is something I've seen posted on here in numerous posts. This is something that needs to be fixed.

  • Newbie
  • I'm having a recurring issue on the ios app where the queue button no longer functions until I close and restart the app.   This same issue is something I've seen posted on here in numerous po...
  • Jeremy
  • Spotify Legend
  • 500 Views
  • 3 replies
  • 2 likes
  • 500 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Artist's Liked Songs Offline Toggle UI Bug

Plan: PremiumCountry: PortugalDevice: iPhone XSOperating System: iOS 14.6Spotify Version: 8.6.40 When accessing and Artist's page and clicking on my "Liked Songs" from that artist, the toggle to download those songs appears with a wrongly formatted t...

  • Casual Listener
  • Plan: Premium Country: Portugal Device: iPhone XS Operating System: iOS 14.6 Spotify Version: 8.6.40   When accessing and Artist's page and clicking on my "Liked Songs"...
  • Eni
  • Moderator
  • 597 Views
  • 1 replies
  • 0 likes
  • bug
    Offline Toggle
    UI
  • 597 Views
  • 1 replies
  • 0 likes