Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-11-02 11:14:33 AM
sapmi
Music Fan
62680 Views
16 replies
37 likes

62680 Views
16 replies
37 likes

Songs are skipping

Every morning going to work and every afternoon coming home from work I'm always listening to music! It helps me relax! The last couple of days my liked songs which are downloaded for offline keep skipping. My wifi is off and it still happens. I go o...

Garciamm624
Casual Listener
Every morning going to work and every afternoon coming home from work I'm always listening to music! It helps me relax! The last couple of days my liked songs which are downloaded for offline keep sk...
2020-08-19 1:32:42 PM
2020-08-31 1:17:27 PM
Garciamm624
Casual Listener
960 Views
2 replies
2 likes

960 Views
2 replies
2 likes

Superuser Contribution Lost my liked songs after update

hi all so I done the new update on my phone and I went back onto Spotify and I went to my liked songs folder and all the songs have gone but folder still there ? Anyone able to help how I can get it all back without putting them all back myself ?

Nickxhart
Visitor
hi all so I done the new update on my phone and I went back onto Spotify and I went to my liked songs folder and all the songs have gone but folder still there ? Anyone able to help how I can get it ...
2020-06-07 1:02:11 PM
2020-08-31 2:29:09 AM
Lisavyvy
Visitor
13586 Views
12 replies
2 likes

13586 Views
12 replies
2 likes

iPhone App Login Issue (no error message)

PlanPremium CountryUnited Kingdom DeviceiPhone XR Operating SystemiOS 13 My Question or IssueI went on to my Spotify app this afternoon to find I’d been logged out, so I checked my emails and I had an email from no-reply saying my password had been r...

ems37
Visitor
Plan Premium Country United Kingdom Device iPhone XR Operating System iOS 13 My Question or Issue I went on to my Spotify app this afternoon to find I’d bee...
2020-08-27 5:04:37 PM
2020-08-30 5:17:02 PM
Loxer
Community Legend
456 Views
1 replies
0 likes

456 Views
1 replies
0 likes

Can I sort charts that Spotify created?

Spotify has top 50 charts by country and hits by genre. I would like to sort these playlists by recently added songs so I can listen to those I haven't seen yet, but the only way I can see to sort is by number of daily plays. Help?

Cupcake3337
Regular
Spotify has top 50 charts by country and hits by genre. I would like to sort these playlists by recently added songs so I can listen to those I haven't seen yet, but the only way I can see to sort is...
2020-08-29 7:34:17 PM
2020-08-30 4:52:31 PM
Loxer
Community Legend
350 Views
1 replies
0 likes

350 Views
1 replies
0 likes

When I select a new song it goes blank

PlanPremiumCountryAustraliaDeviceiPhone 11 Pro If I’m playing a song, and select a new song, it just goes blank. I’ve added a photo of the screen I keep getting. Very frustrating when I’m listening on Bluetooth in my car, because I have to switch to ...

Rebel82
Casual Listener
Plan Premium Country Australia Device iPhone 11 Pro If I’m playing a song, and select a new song, it just goes blank. I’ve added a photo of the screen I keep getting...
2020-08-30 1:06:25 PM
2020-08-30 4:26:59 PM
Loxer
Community Legend
328 Views
1 replies
0 likes

328 Views
1 replies
0 likes

iphone xs

i cant display the lyric and i premium user.. please solve this ASAP. as i a good karaoke singer need to practice

12181722666
Casual Listener
i cant display the lyric and i premium user.. please solve this ASAP. as i a good karaoke singer need to practice
2020-08-30 5:07:17 AM
2020-08-30 5:37:43 AM
Billy-J
Spotify Star
328 Views
1 replies
0 likes

328 Views
1 replies
0 likes

Sleep timer not appearing

No sleep timer appearing music but have sleep timer on podcast.All of us in the family plan has no sleep timerPlanPremiumCountryPhilippines Device(iPad 9.7inch 6th-generation,Oppo f1s,Lenovo l340Operating SystemIOS 13.6,Windows 10 version 2004latest ...

xShiizMu
Casual Listener
No sleep timer appearing music but have sleep timer on podcast.All of us in the family plan has no sleep timer Plan Premium Country Philippines Device (iPad 9.7inch 6th-generation,Oppo f1...
2020-07-19 7:03:41 PM
2020-08-29 7:39:00 PM
xShiizMu
Casual Listener
18144 Views
2 replies
0 likes

18144 Views
2 replies
0 likes

Solved!! All my liked songs are gone

All my liked songs has been gone since few weeks, after i upgrade my IOS. I can still see some of songs in artist album, but there’s none in ‘liked song’ Can i restore it? (i also upgraded app) PlanPremiumCountryCzech republicDeviceI phone7Operating ...

Séo
Casual Listener
All my liked songs has been gone since few weeks, after i upgrade my IOS. I can still see some of songs in artist album, but there’s none in ‘liked song’ Can i restore it? (i also upgraded app) ...
2020-08-28 8:48:31 PM
2020-08-29 4:40:48 PM
Billy-J
Spotify Star
958 Views
3 replies
0 likes

958 Views
3 replies
0 likes

Superuser Contribution Music won’t play I get a message that says safari cannot open the page because the address is incali

I can’t get music to play. It says safari cannot open the page because the address is invalid

Jc247
Newbie
I can’t get music to play. It says safari cannot open the page because the address is invalid
2017-11-10 2:57:07 PM
2020-08-29 9:16:04 AM
Mihail
Spotify Legend
1062 Views
3 replies
0 likes

1062 Views
3 replies
0 likes

TROUBLE: Spotify Mobile App iOS 13.6 on iPad 2019

Hi. A longtime Spotify Premium user here. Having a few troubling and unnecessary annoyances with the Spotify mobile app. 1. Spotify doesn’t play in the background if any other app is running. It used to play in the background so idk why it doesn’t do...

anank
Casual Listener
Hi. A longtime Spotify Premium user here. Having a few troubling and unnecessary annoyances with the Spotify mobile app. 1. Spotify doesn’t play in the background if any oth...
2020-07-18 11:12:27 AM
2020-08-28 2:35:31 AM
Rkehler
Newbie
869 Views
1 replies
1 likes

869 Views
1 replies
1 likes

Where did “delete playlist” option go?

I want to delete playlists on iPhone app. If I go to my library>playlists>select playlist>3 dot drop down menu, there is not an option to delete playlist. Thoughts?

GeeMpnie
Casual Listener
I want to delete playlists on iPhone app. If I go to my library>playlists>select playlist>3 dot drop down menu, there is not an option to delete playlist. Thoughts?
2020-08-20 3:15:03 PM
2020-08-27 11:20:13 PM
GeeMpnie
Casual Listener
938 Views
2 replies
1 likes

938 Views
2 replies
1 likes

Playlist Cover Image won’t change on Instagram Stories

Hi! I replaced my one of my playlists’ cover image and though it shows in the iOS app and in my Mac Desktop version, when I choose to share it to my Instagram Stories the Cover Image won’t show - I see the mosaic with the 4 songs’ cover images instea...

LouisePeres
Visitor
Hi! I replaced my one of my playlists’ cover image and though it shows in the iOS app and in my Mac Desktop version, when I choose to share it to my Instagram Stories the Cover Image won’t show - I s...
2020-08-27 9:03:50 PM
2020-08-27 9:26:45 PM
Billy-J
Spotify Star
876 Views
1 replies
0 likes

876 Views
1 replies
0 likes

Real time lyrics feature

PlanPremiumCountryIndonesiaDeviceiPhone XROperating System(iOS 14 Public Beta 5) My account had this real time lyrics feature for a few months (March-June) before I noticed it missing early July. I had since waiting for the feature to come back but n...

novitasr
Casual Listener
Plan Premium Country Indonesia Device iPhone XR Operating System (iOS 14 Public Beta 5) My account had this real time lyrics feature for a few months (March-June) before I noticed it ...
2020-08-22 4:29:00 AM
2020-08-27 2:36:02 PM
novitasr
Casual Listener
1061 Views
5 replies
0 likes
Feature
iOS
iphone
lyrics

1061 Views
5 replies
0 likes

[iOS][Playlists] Too many advertisements

I get it that this is Spotify free so there is bound to be ads. I was just on my release radar playlist which is one of the only playlists that allow me to toggle between music and have free reign over what and which part of the music I would like to...

Koenigsegg
Casual Listener
I get it that this is Spotify free so there is bound to be ads. I was just on my release radar playlist which is one of the only playlists that allow me to toggle between music and have free reign ov...
2020-08-27 12:56:59 PM
483 Views
0 replies
0 likes
iOS
Playlists

483 Views
0 replies
0 likes

Cant see artists songs

PlanFree/PremiumCountry Untied states DeviceiPhone 11Operating SystemIOS 14.3 My Question or Issueevery time I go on an artist profile and click to view all of their songs it dosen’t work , I’ve deleted the app multiple times as well as logged out bu...

JaeMin__7
Casual Listener
Plan Free/Premium Country Untied states Device iPhone 11 Operating System IOS 14.3 My Question or Issue every time I go on an artist profile and click to view all...
2020-08-06 1:01:01 AM
2020-08-27 8:22:08 AM
Billy-J
Spotify Star
1189 Views
11 replies
0 likes

1189 Views
11 replies
0 likes

Bug - Retrieval failure for album songs

PlanPremiumCountry: UK DeviceiPhone 8 PlusOperating System(iOS 13.3.1) My Question or IssueWhen I the user:On searching for an album On selecting an album cell, Then I get presented with a loading elipsis indicator for a prolonged time period. If the...

khanaks
Visitor
Plan Premium Country: UK Device iPhone 8 Plus Operating System (iOS 13.3.1) My Question or Issue When I the user: On searching for an album On selecting an album cell...
2020-08-26 12:23:57 PM
263 Views
0 replies
0 likes

263 Views
0 replies
0 likes

Solved!! Can’t play any song unless I have added it to a playlist

PlanPremiumCountrySwedenDeviceiPhone XROperating SystemiOS 13.6.1 My Question or IssueWhen I press on any song that has not been previously added to one of my playlists, it simply will not play. If I was playing a song from a playlist before pressing...

Thomasrudd
Visitor
Plan Premium Country Sweden Device iPhone XR Operating System iOS 13.6.1 My Question or Issue When I press on any song that has not been previously added to one of my playlists, it s...
2020-08-25 3:18:31 PM
2020-08-25 7:43:58 PM
MichaelJerzak
Composer
425 Views
1 replies
0 likes

425 Views
1 replies
0 likes

Superuser Contribution Lecture de titre à la suite et file d'attente problème

Bonjour, quand je lance par exemple la lecture d'un titre dans une playlist et que je veux écouter celui d'après (même beug si je suis en aléatoire), le morceau qui suit si je passe et un de ma "file d'attentte" ce qui est très dérengeant. Je ne peux...

Philo0804
Newbie
Bonjour, quand je lance par exemple la lecture d'un titre dans une playlist et que je veux écouter celui d'après (même beug si je suis en aléatoire), le morceau qui suit si je passe et un de ma "file...
2019-04-09 5:07:09 PM
2020-08-25 4:43:16 PM
Alex
Spotify Legend
6029 Views
6 replies
3 likes

6029 Views
6 replies
3 likes

My music won’t play without wifi connection

PlanPremiumCountryRussiaDevice(iPhone XR)Operating System(iOS 13.5.1) My Question or IssueI tried to play my music with my 4G connection on but it didn't work. I have checked that I allow my phone to use 4G for Spotify and set my music quality in the...

OanhHoang
Casual Listener
Plan Premium Country Russia Device (iPhone XR) Operating System (iOS 13.5.1) My Question or Issue I tried to play my music with my 4G connection on but it didn't work. I have checked...
2020-08-23 6:15:18 PM
2020-08-25 4:51:23 AM
Billy-J
Spotify Star
1535 Views
3 replies
0 likes

1535 Views
3 replies
0 likes

Superuser Contribution [iOS] Actually Helpful Links and approach to Customer Feedback

So I have spent the most of the last hour trying to troubleshoot my app not working on IOS, tried looking for outtages on google, nothing came up. Tried to look for "help" via the help link, my god that was cluttered and a painful experience in itsel...

Alex235
Visitor
So I have spent the most of the last hour trying to troubleshoot my app not working on IOS, tried looking for outtages on google, nothing came up. Tried to look for "help" via the help link, my god t...
2020-08-19 3:21:29 PM
2020-08-24 3:48:00 PM
Elena
Moderator
298 Views
1 replies
0 likes
iOS

298 Views
1 replies
0 likes

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