Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 77555 Views
  • 16 replies
  • 37 likes
  • 77555 Views
  • 16 replies
  • 37 likes

Superuser Contribution How do I clear the entire queue?

I accidentally added my entire playlist to my queue. I've highlighted and deleted the entire list (80 at a time) the number of times it SHOULD have taken to erase it all and there are still a TON of songs. No, I don't have a CLEAR button I can click....

  • Visitor
  • I accidentally added my entire playlist to my queue. I've highlighted and deleted the entire list (80 at a time) the number of times it SHOULD have taken to erase it all and there are still a TON of ...
  • Ivan
  • Spotify Legend
  • 1021 Views
  • 1 replies
  • 1 likes
  • 1021 Views
  • 1 replies
  • 1 likes

The queue has been horrible for a long time

PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 13.6My Question or IssueThe queue has been horrible for a long time. I got a new phone and it still freezes/crashes! Like, get rid of some of the animations or something! Please!

  • Music Fan
  • Plan Premium Country United States Device iPhone 11 Operating System iOS 13.6 My Question or Issue The queue has been horrible for a long time. I got a new phone and it still freezes/crashes...
  • 538 Views
  • 0 replies
  • 0 likes
  • 538 Views
  • 0 replies
  • 0 likes

Superuser Contribution I don’t want shuffle on as default - how do I turn it off?

PlanPremium FamilyCountryDENMARKDevice(iPhone 11 Pro) My Question or IssueSome albums are on shuffle as default when I start playing. I can turn it off manually but it’s back for next album or when I play it next time. How do I turn it off?

  • Visitor
  •   Plan Premium Family Country DENMARK Device (iPhone 11 Pro)   My Question or Issue Some albums are on shuffle as default when I start playing. I can turn it off manually but it’s ...
  • Petya
  • Community Legend
  • 1346 Views
  • 1 replies
  • 0 likes
  • Shuffle play default
  • 1346 Views
  • 1 replies
  • 0 likes

For a liked song it plays for 6 seconds

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Change app language

I live in Stockholm,don’t speak Swedish, use Slovenian App Store,use English (UK) as iPhone language. Language in Spotify app is mixed Swe and Eng. See screenshots.How can I make English all of it? thanks

  • Visitor
  • I live in Stockholm, don’t speak Swedish,  use Slovenian App Store, use English (UK) as iPhone language.  Language in Spotify app is mixed Swe and Eng. See screenshots. How can I m...
  • user-removed
  • Not applicable
  • 659 Views
  • 1 replies
  • 0 likes
  • 659 Views
  • 1 replies
  • 0 likes

dont show up the liked songs on pc

PlanPremiumCountryHungaryDevicepcOperating SystemWindows 10 My Question or Issuehello I have a problem with my pc spotify app. I liked songs in my phone app (iPhone 8 Plus) and i dont see it in my computer.my phone's screen at the same time

kadam2000_0-1595783326947.png IMG_8751.PNG
  • Visitor
  • Plan Premium Country Hungary Device pc Operating System Windows 10   My Question or Issue hello 🙂 I have a problem with my pc spotify app. I liked songs in my phone app (iPhone 8 Plu...
  • Billy-J
  • Spotify Star
  • 677 Views
  • 1 replies
  • 0 likes
  • liked songs
  • 677 Views
  • 1 replies
  • 0 likes

spotify won't play on sonos

IPhone and Samsung tablet all up to dateAll apps have been updatedRestarted sonos speakerWas working fine before but not working now!HELP! PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Andro...

  • Visitor
  • IPhone and Samsung tablet all up to date All apps have been updated Restarted sonos speaker Was working fine before but not working now! HELP!     Plan Free/Premium Country  ...
  • 400 Views
  • 0 replies
  • 0 likes
  • 400 Views
  • 0 replies
  • 0 likes

Spotify is not showing up as my Discord status.

PlanFreeCountryEnglandDeviceiPhone 8Operating SystemiOS 10 My Question or IssueWhen i first connected Spotify to my Discord account it worked perfectly fine and the songs i was playing showed up as my status. Recently, my status has not been showing ...

  • Casual Listener
  •   Plan Free Country England Device iPhone 8 Operating System iOS 10   My Question or Issue When i first connected Spotify to my Discord account it worked perfectly fine and the s...
  • zNyxie
  • Casual Listener
  • 5152 Views
  • 5 replies
  • 1 likes
  • 5152 Views
  • 5 replies
  • 1 likes

CarPlay only plays while phone is unlocked with Spotify App open

Randomly Spotify started to only play music in CarPlay with the phone screen on and the Spotify app open on the phone. If I tried to go to the home screen, another app, or lock my iPhone then music stops playing. Tried turning off car mode on the Spo...

  • Newbie
  • Randomly Spotify started to only play music in CarPlay with the phone screen on and the Spotify app open on the phone. If I tried to go to the home screen, another app, or lock my iPhone then music s...
  • Sen_
  • Music Fan
  • 1543 Views
  • 1 replies
  • 0 likes
  • 1543 Views
  • 1 replies
  • 0 likes

Dislike button and lock screen controls to like/dislike gone

I have a habbit of going through my release radar and discover weekly while I'm working out on a treadmill. Something really cool I discovered was that if I played one of those playlists, if I pressed where the previous track button is on the lock sc...

  • Visitor
  • I have a habbit of going through my release radar and discover weekly while I'm working out on a treadmill. Something really cool I discovered was that if I played one of those playlists, if I presse...
  • 737 Views
  • 0 replies
  • 1 likes
  • bug
    dislike
    hide
    iOS
    regression
  • 737 Views
  • 0 replies
  • 1 likes

Daily Drive Missing

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I’m hoping someone can help, my favourite playlist was Your Daily Drive, but for the past few...

  • Casual Listener
  • Plan Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I’m hoping s...
  • Keanu_C
  • Community Legend
  • 799 Views
  • 3 replies
  • 0 likes
  • 799 Views
  • 3 replies
  • 0 likes

Lyric feature by musicmatch

PlanPremiumCountryMalaysiaDeviceiPhone 6s Operating SystemiOS 13.4.1 My Question or IssueWhy my account doesn’t have the latest lyric feature? I already try re login several times & nothing change. I also tried log in with other account on same devic...

  • Visitor
  •   Plan Premium Country Malaysia Device iPhone 6s   Operating System iOS 13.4.1   My Question or Issue Why my account doesn’t have the latest lyric feature? I already try re...
  • Billy-J
  • Spotify Star
  • 601 Views
  • 1 replies
  • 0 likes
  • Issues
  • 601 Views
  • 1 replies
  • 0 likes

Podcast Playlist

Hi. I want to create a playlist that has the latest episode of my favorite podcasts. Is there a way that I can automatically add new podcasts episodes to a spotify playlist?

  • Visitor
  • Hi. I want to create a playlist that has the latest episode of my favorite podcasts. Is there a way that I can automatically add new podcasts episodes to a spotify playlist?
  • 508 Views
  • 0 replies
  • 0 likes
  • Playlists
    Podcasts
  • 508 Views
  • 0 replies
  • 0 likes

New Versions of iOS and macOS apps don't Connect to Sonos over vlan

PlanPremiumCountryUSDeviceiPhone X, iPad, Macbook Pro late 2018)Operating SystemiOS 10, High Sierra.) My Question or IssueRecent update broke Spotify connect to Sonos over VLAN. I have an iPad with an old version and it works perfectly. I have a main...

  • Newbie
  • Plan Premium Country US Device iPhone X, iPad, Macbook Pro late 2018) Operating System iOS 10, High Sierra.)   My Question or Issue Recent update broke Spotify connect to Sonos over VL...
  • namnnumbr
  • Visitor
  • 961 Views
  • 3 replies
  • 2 likes
  • 961 Views
  • 3 replies
  • 2 likes

I can no longer click on albums for the tracklist to preview songs.

PlanFreeCountryUSADeviceiPhone 8Operating SystemiOS 13.6 My Question or IssueI can’t click on album track lists to preview songs. The circled areas in the images attached is what I’m referring to as the track list.

  • Regular
  • Plan Free Country USA Device iPhone 8 Operating System iOS 13.6   My Question or Issue I can’t click on album track lists to preview songs.   The circled areas in the images att...
  • sNenSss
  • Visitor
  • 1182 Views
  • 3 replies
  • 2 likes
  • 1182 Views
  • 3 replies
  • 2 likes

songs are not played in sequence

PlanPremiumCountryPolandDeviceiPhone XrOperating SystemWindows 10 My Question or Issue songs are not played in sequence in every playlists. When im start play any music from any of my playlist every next song is out of my spotify. On desktop applicat...

  • Visitor
  • Plan Premium Country Poland Device iPhone Xr Operating System Windows 10   My Question or Issue   songs are not played in sequence in every playlists. When im start play any musi...
  • 398 Views
  • 0 replies
  • 0 likes
  • 398 Views
  • 0 replies
  • 0 likes

Siri will not play "Liked Songs" playlist

PlanStudentCountryUSA DeviceiPhone XS MaxOperating SystemiOS 13 If siri for Spotify works at all ("Spotify doesn't support playing playlists" error, which is a lie), the one thing it refuses to do is play the "Liked Songs" playlist (says "I didn't fi...

  • Casual Listener
  • Plan Student Country USA   Device iPhone XS Max Operating System iOS 13   If siri for Spotify works at all ("Spotify doesn't support playing playlists" error, which is a lie), the...
  • pdrognzlz
  • Regular
  • 12106 Views
  • 9 replies
  • 5 likes
  • 12106 Views
  • 9 replies
  • 5 likes

Songs get cut off mid play.....

It never used to be this way..... I know I only have the free version, but it still used to play the whole song! Its been like this off and on for the past few months.... some days are better than others. Even if I log off... then back on again.... i...

  • Newbie
  • It never used to be this way..... I know I only have the free version, but it still used to play the whole song!  Its been like this off and on for the past few months.... some days are better t...
  • UnknownCall3r
  • Visitor
  • 1070 Views
  • 2 replies
  • 2 likes
  • 1070 Views
  • 2 replies
  • 2 likes

Where are lyrics?

So, where are lyrics? Everybody seems to have, even free users, but I don’t have them, and I am Premium. Worst support ever, not even an email or ticket, just this “community” that I have to force sign in in order to post a question. PlanPremiumCount...

  • Visitor
  • So, where are lyrics? Everybody seems to have, even free users, but I don’t have them, and I am Premium. Worst support ever, not even an email or ticket, just this “community” that I have to force si...
  • Billy-J
  • Spotify Star
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Lyrics

LYRICSPlanFree/PremiumCountryLebanon/UkraineDevice(iPhone 7)Operating System(iOS 13.5.1) My Question or Issuejust wondering if the free version of the app has lyrics and if the premium version has synced lyrics, showing as you are listening without g...

  • Visitor
  • LYRICS Plan Free/Premium Country Lebanon/Ukraine Device (iPhone 7) Operating System (iOS 13.5.1)   My Question or Issue just wondering if the free version of the app has lyrics and if...
  • Billy-J
  • Spotify Star
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes