Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2 weeks ago
sapmi
Music Fan
52498 Views
16 replies
36 likes

52498 Views
16 replies
36 likes

Playback not pausing during calls

Device(iPhone 11Operating System(iOS 13) My Question or Issue Whenever I pick up a call, Spotify playback does not pause the song and the music merges with the call making it impossible to manage or hear what's going on. Not sure why this is happenin...

rick0m
Visitor
Device (iPhone 11 Operating System (iOS 13) My Question or Issue Whenever I pick up a call, Spotify playback does not pause the song and the music merges with the call making it ...
2020-05-07 4:49:48 PM
503 Views
0 replies
0 likes

503 Views
0 replies
0 likes

Loop self activate

PlanPremiumCountryBelgiumDeviceiPhone 11 Pro maxOperating SystemiOS 13.3.1 Hi all,I use Spotify in my car with my iPhone via Bluetooth.Each time I start the car, my playlist reads from the beginning. I disable the loop function, icon turns to grey in...

Tgil
Casual Listener
Plan Premium Country Belgium Device iPhone 11 Pro max Operating System iOS 13.3.1 Hi all, I use Spotify in my car with my iPhone via Bluetooth. Each time I start the car, my...
2020-05-07 4:06:26 PM
303 Views
0 replies
0 likes

303 Views
0 replies
0 likes

Offline listening not working

PlanPremiumCountryCanadaDeviceiPhone 6Operating SystemiOS 12.4.5 My Question or IssueI recently bought Spotify premium family and I’ve downloaded all my songs but when I try to listen to a lot of songs while offline they just don’t play at all, but i...

_kz
Regular
Plan Premium Country Canada Device iPhone 6 Operating System iOS 12.4.5 My Question or Issue I recently bought Spotify premium family and I’ve downloaded all my songs but whe...
2020-05-07 12:38:31 PM
2020-05-07 3:00:56 PM
_kz
Regular
768 Views
6 replies
0 likes

768 Views
6 replies
0 likes

Spotify on Apple Carplay causing issues

PlanPremiumCountryUnited StatesDeviceiPhone 7Operating SystemiOS 13 My Question or IssueRunning Spotify via Apple Carplay in my 2019 Mazda CX-5 is causing issues. It doesn't happen immediately but usually in the middle of my drive I will notice that ...

jhk1109
Visitor
Plan Premium Country United States Device iPhone 7 Operating System iOS 13 My Question or Issue Running Spotify via Apple Carplay in my 2019 Mazda CX-5 is causing issues. It doesn't ...
2019-10-25 4:09:44 AM
2020-05-07 3:00:09 PM
Doggy1K90
Visitor
3469 Views
2 replies
3 likes

3469 Views
2 replies
3 likes

I HATE SHUFFLE

Do I really have to disengage the shuffle function every time I use the app. I will not last a month with this nonsense. Terrible design

MountainMoonman
Casual Listener
Do I really have to disengage the shuffle function every time I use the app. I will not last a month with this nonsense. Terrible design
2020-05-07 2:48:46 AM
2020-05-07 9:30:21 AM
Onewave
Roadie
1047 Views
2 replies
1 likes

1047 Views
2 replies
1 likes

Spotify Can Shuffle My Nuts

I was informed if you pay for premium you can disengage the shuffle function. But to have to do it every time is total BS. On every new album or playlist you look up. Albums and playlists are carefully sequenced. How has this become an acceptable fea...

MountainMoonman
Casual Listener
I was informed if you pay for premium you can disengage the shuffle function. But to have to do it every time is total BS. On every new album or playlist you look up. Albums and playlists are careful...
2020-05-07 2:56:18 AM
2020-05-07 3:00:26 AM
Jacob41
Newbie
365 Views
1 replies
0 likes

365 Views
1 replies
0 likes

Can't turn shuffle play off with premium account

PlanPremiumCountryUSADeviceiPhone XSOperating SystemiOS 13 My Question or IssueI have a premium account and shuffle play will not turn off. I tap the shuffle play icon in the bottom right corner in a individual song and and it turns white/grey. When ...

jimescobar
Newbie
Plan Premium Country USA Device iPhone XS Operating System iOS 13 My Question or Issue I have a premium account and shuffle play will not turn off. I tap the shuffle play icon ...
2020-05-07 2:44:49 AM
274 Views
0 replies
2 likes

274 Views
0 replies
2 likes

Solved!!Superuser Contribution Spotify app won’t open on iPhone

PlanFree/PremiumCountry Uk Device(iPhone XS Operating System(ios 10) My Question or Issuei got a message earlier asking me to clear space via the manage storage section and removed Spotify as nothing else was working. Now it won’t open to reload it. ...

Ph22
Newbie
Plan Free/Premium Country Uk Device (iPhone XS Operating System (ios 10) My Question or Issue i got a message earlier asking me to clear space via the manage storag...
2018-12-28 9:42:38 PM
2020-05-07 1:58:16 AM
JowettLim
Visitor
31000 Views
4 replies
0 likes

31000 Views
4 replies
0 likes

Superuser Contribution iPhone app crashes when connected to wifi?

I've never had a problem with Spotify but over the last few weeks whenever I've used it on my iPhone it will crash unless im not connected to the internet. Super annoying because I can only listen to my downloaded music and can't add to it - have tri...

Katey1403
Newbie
I've never had a problem with Spotify but over the last few weeks whenever I've used it on my iPhone it will crash unless im not connected to the internet. Super annoying because I can only listen to...
2017-09-30 12:02:40 AM
2020-05-07 1:45:37 AM
Daniek7171G
Visitor
5333 Views
2 replies
1 likes

5333 Views
2 replies
1 likes

iphone app crash at launch

Mmmm ... the app immediatly crash after launch since 3 days.I have an iphone 5s and the latest iOs version.Am I the only one having this issue ?Anything to do ? Thank you !

upndown
Newbie
Mmmm ... the app immediatly crash after launch since 3 days. I have an iphone 5s and the latest iOs version. Am I the only one having this issue ? Anything to do ? Thank you !
2015-03-27 9:44:42 PM
2020-05-07 1:05:36 AM
user-removed
Not applicable
522 Views
4 replies
0 likes

522 Views
4 replies
0 likes

iPhone 5s only works in airplane mode

A few days ago the spotify app on my iPhone 5s stopped working. It opens the loading screen and then closes out everytime. Only opens when I am in airplane mode. Deleted and redownloaded the app numerous times and still not working unless in airplane...

Gcw1
Casual Listener
A few days ago the spotify app on my iPhone 5s stopped working. It opens the loading screen and then closes out everytime. Only opens when I am in airplane mode. Deleted and redownloaded the app nume...
2018-05-03 2:56:34 PM
2020-05-07 1:03:54 AM
Ko80
Casual Listener
1531 Views
2 replies
1 likes

1531 Views
2 replies
1 likes

Shuffle Favors Unpopular Songs

PlanPremiumCountryUSADeviceDesktopOperating SystemmacOS Mojave My Question or IssueAnytime I shuffle a playlist, the shuffle is non-random, favoring songs I listen to less often or have not saved to my library. This sort of "Discovery Shuffle" is not...

jakethehuman18
Visitor
Plan Premium Country USA Device Desktop Operating System macOS Mojave My Question or Issue Anytime I shuffle a playlist, the shuffle is non-random, favoring songs I listen to less of...
2020-05-06 12:40:24 AM
348 Views
0 replies
0 likes

348 Views
0 replies
0 likes

Solved!! Recently played doesn’t update

Recently played doesn’t update. Played all day. Hoping the algorithms would pick up new suggestions. Instead of recommending artists from the same three similar artists for weeks now. Recently played only shows up to yesterday. On Mac and iOS. Yet on...

incredible
Regular
Recently played doesn’t update. Played all day. Hoping the algorithms would pick up new suggestions. Instead of recommending artists from the same three similar artists for weeks now. Rece...
2020-05-06 3:16:56 AM
2020-05-06 5:46:54 PM
incredible
Regular
908 Views
4 replies
0 likes

908 Views
4 replies
0 likes

Spotify App keeps crashing randomly

PlanPremiumCountryCanadaDevice(iPhone XR)Operating System(iOS 13.4.1) My Question or Issue My Spotify app keeps crashing randomly. For example, if I am scrolling through the UI to find a particular song/artist, it will hang and then crash out. Anothe...

joeshaw92
Casual Listener
Plan Premium Country Canada Device (iPhone XR) Operating System (iOS 13.4.1) My Question or Issue My Spotify app keeps crashing randomly. For example, if I am ...
2020-05-05 10:47:22 PM
2020-05-06 5:09:55 PM
joeshaw92
Casual Listener
1065 Views
1 replies
0 likes

1065 Views
1 replies
0 likes

Airplay timeout on iOS? v8.4.53

Today I've started to notice that whenever I pause playback while connected to an Airplay device, the Spotify app disconnects from the Airplay device and audio returns to the iPad speakers when I restart playback. Is this a new behavior for the app? ...

lbdsgn
Music Fan
Today I've started to notice that whenever I pause playback while connected to an Airplay device, the Spotify app disconnects from the Airplay device and audio returns to the iPad speakers when I res...
2018-06-27 8:13:15 AM
2020-05-06 2:45:02 PM
xunilhr
Regular
1170 Views
3 replies
0 likes

1170 Views
3 replies
0 likes

Solved!! Album audio and album art for 2 different bands have been swapped.

I’m trying to listen to Let’s Be Honest by Doll Skin, and it’s playing the audio from some Green Death song and the album art for the Green Death album Manufacturing Evil is showing instead of the album art for the Doll Skin album In Your Face (Again...

mooseconfirmed
Visitor
I’m trying to listen to Let’s Be Honest by Doll Skin, and it’s playing the audio from some Green Death song and the album art for the Green Death album Manufacturing Evil is showing instead of the&nb...
2020-05-06 5:37:05 AM
2020-05-06 7:20:00 AM
Onewave
Roadie
687 Views
1 replies
0 likes

687 Views
1 replies
0 likes

[Fixed] Artist's Full Album List Not Displaying on Discography Page

PlanPremiumCountryUnited StatesDevice(iPhone 7)Operating System(iOS 12.1.2) My Question or IssueUpdate: The latest update of the app (Ver. 8.4.94.812) has fixed this issueOn the iOS app, after updating to 8.4.88.280, the new layout does not allow me ...

neo24
Newbie
Plan Premium Country United States Device (iPhone 7) Operating System (iOS 12.1.2) My Question or Issue Update: The latest update of the app (Ver. 8.4.94.812) has fixed this issue O...
2019-01-15 4:14:04 PM
2020-05-06 3:59:13 AM
pounddog
Casual Listener
4419 Views
3 replies
14 likes

4419 Views
3 replies
14 likes

Similar artist recommendation doesn’t change

continually stuck on same three “similar artist” recommendations on iOS and Mac reinstalled all apps on iOS and Mac rotated through all sorts of music for weeks iPhone X latest iOS

incredible
Regular
continually stuck on same three “similar artist” recommendations on iOS and Mac reinstalled all apps on iOS and Mac rotated through all sorts of music for weeks iPhon...
2020-05-06 2:46:07 AM
224 Views
0 replies
0 likes

224 Views
0 replies
0 likes

Can not remove podcasts at all.

PlanPremiumCountryUSADevice(iPhone 11)Operating System(Current iOS) My Question or IssueAbout 3 months ago I started having problems removing downloaded podcasts. I could usually just reboot the app and it would then allow me to remove them but over ...

CaseFace5
Casual Listener
Plan Premium Country USA Device (iPhone 11) Operating System (Current iOS) My Question or Issue About 3 months ago I started having problems removing downloaded podcasts. I could usu...
2020-03-20 4:14:53 PM
2020-05-05 6:11:01 PM
CaseFace5
Casual Listener
1124 Views
4 replies
1 likes

1124 Views
4 replies
1 likes

Superuser Contribution Playlist bugged

last night i was looking through old wrapped playlists, everything was fine until tonight, when every time a song changes in my playlists, it comes back to playing a song from Spotify wrapped 2018 playlist; it does this on all playlists. Ive restarte...

TheFinalBlitzz
Newbie
last night i was looking through old wrapped playlists, everything was fine until tonight, when every time a song changes in my playlists, it comes back to playing a song from Spotify wrapped 2018 pl...
2020-05-05 6:07:47 AM
2020-05-05 11:22:39 AM
Ivan
Spotify Legend
706 Views
2 replies
0 likes

706 Views
2 replies
0 likes

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