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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81073 Views
  • 19 replies
  • 37 likes
  • 81073 Views
  • 19 replies
  • 37 likes

Glitch

My Question or IssueMy Spotify is glitching, a lot. It won’t even play an entire song without switching to another. And when it does, it flips though maybe 5 songs before it settles- plays 20 seconds - then it flips though another 5 songs. I’ve tried...

  • Casual Listener
  •   My Question or Issue My Spotify is glitching, a lot. It won’t even play an entire song without switching to another. And when it does, it flips though maybe 5 songs before it settles- plays ...
  • Billy-J
  • Spotify Star
  • 750 Views
  • 1 replies
  • 0 likes
  • Glitch
    Glitching songs
    Skiping tracks
  • 750 Views
  • 1 replies
  • 0 likes

Group session bugs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I’m trying out the group session beta at the moment. Once my friends connect they see th...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • 694 Views
  • 0 replies
  • 0 likes
  • 694 Views
  • 0 replies
  • 0 likes

No longer able to dislike artist or song, or even thumbs down a song

PlanPremiumCountry DeviceiPhone 8Operating System12.1.2 My Question or Issue I can no longer dislike a song, nor do I have the ability to “don’t play songs from this artist” when listening to a station.

  • Casual Listener
  • Plan Premium Country   Device iPhone 8 Operating System 12.1.2   My Question or Issue  I can no longer dislike a song, nor do I have the ability to “don’t play songs from thi...
  • tandreasen
  • Casual Listener
  • 2946 Views
  • 6 replies
  • 9 likes
  • Dislike artist or song on ios
  • 2946 Views
  • 6 replies
  • 9 likes

Wrong song by same artist plays

DeviceiPhone XSOperating SystemiOS 13.5Spotify 8.5.58 My Question or IssueWhen I was connected to Carplay and would ask Siri to play a specific song it would play a different one by the same artist. After further testing, it appears to only be happen...

  • Visitor
  • Device iPhone XS Operating System iOS 13.5 Spotify 8.5.58   My Question or Issue When I was connected to Carplay and would ask Siri to play a specific song it would play a different one b...
  • MichaelJerzak
  • Composer
  • 1000 Views
  • 1 replies
  • 0 likes
  • 1000 Views
  • 1 replies
  • 0 likes

Can I transfer Spotify music to iTunes on my IPad

I was wondering if there is a way to transfer Spotify music to iTunes. I have Spotify music free plan and use Spotify on safari. If there is a way, I cannot download any additional apps just so you know. I hope to accomplish this so I can easily list...

  • Visitor
  • I was wondering if there is a way to transfer Spotify music to iTunes. I have Spotify music free plan and use Spotify on safari. If there is a way, I cannot download any additional apps just so you k...
  • Maxim
  • Spotify Star
  • 672 Views
  • 1 replies
  • 0 likes
  • 672 Views
  • 1 replies
  • 0 likes

Spotify only playing random songs (auto play is off)

PlanFree/CountryEngland DeviceiPhone 7+Operating SystemNewest IOS My Question or IssueSpotify is only playing songs outside my playlist. Usually 1 or 2 songs play before I can hear the ones in my playlist but 10 songs in a row have played that are no...

  • Casual Listener
  •   Plan Free/ Country England  Device iPhone 7+ Operating System Newest IOS   My Question or Issue Spotify is only playing songs outside my playlist. Usually 1 or 2 songs pla...
  • HughJazz
  • Casual Listener
  • 794 Views
  • 2 replies
  • 0 likes
  • Spotify songs playback
  • 794 Views
  • 2 replies
  • 0 likes

Spotify keeps disconnecting car bluetooth and connects to echo and plays songs i dont listen to?

Plan - Premium Country - UK Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I connect my iphone to my car bluetooth and half way through a song it keeps disconnecting the bluetooh and connect to Echo and playing songs i d...

  • Visitor
  • Plan - Premium   Country - UK    Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I connect my iphone to my car bluetooth ...
  • 1192 Views
  • 0 replies
  • 0 likes
  • 1192 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify search not working anymore

my Spotify search stops working after a few minutes, this happens on LTE and on WiFi I have left my iPhone doing that for over 2 hours and it does nothing (see attached file), to fix it I need to force close the app and open it again, how can I fix t...

  • Casual Listener
  • my Spotify search stops working after a few minutes, this happens on LTE and on WiFi  I have left my iPhone doing that for over 2 hours and it does nothing (see attached file), to fix it I need ...
  • trysnipes
  • Visitor
  • 16739 Views
  • 10 replies
  • 3 likes
  • 16739 Views
  • 10 replies
  • 3 likes

WatchOS queries

PlanPremiumCountry : India DeviceApple Watch Series 5 LTEOperating SystemWatchOS 6.2.5 My Question or IssueHI, I have been working with the OEM pain in the wrong side I got a new apple watch. I have a Headset connected to it and I see it detect under...

  • Visitor
  • Plan Premium Country : India   Device Apple Watch Series 5 LTE Operating System WatchOS 6.2.5   My Question or Issue HI, I have been working with the OEM pain in the wrong side&nb...
  • Billy-J
  • Spotify Star
  • 540 Views
  • 1 replies
  • 1 likes
  • Apple Watch
  • 540 Views
  • 1 replies
  • 1 likes

Superuser Contribution "Appears On" now missing in app

Hello, It looks as though as of this morning the app for my Samsung Galaxy Note 9 no longer has the "Appears On" sub-group under the Artist's page. This section is absolutely necessary in order to see an artist's remix releases, or even their contrib...

  • Newbie
  • Hello,  It looks as though as of this morning the app for my Samsung Galaxy Note 9 no longer has the "Appears On" sub-group under the Artist's page.  This section is absolutely necessary ...
  • PrinceRicard
  • Visitor
  • 13972 Views
  • 65 replies
  • 83 likes
  • Mobile
  • 13972 Views
  • 65 replies
  • 83 likes

Solved!! iPhone and iPad do not sync Favourite Songs

Hey there My iPad and iPhone do not sync my Fav Songs Playlist anymore. I havn‘t changed a thing and in the past it all worked perfectly fine as it should. I tried reboot on both devices, log out/log in and also log out on all devices in browser. Any...

  • Casual Listener
  • Hey there   My iPad and iPhone do not sync my Fav Songs Playlist anymore. I havn‘t changed a thing and in the past it all worked perfectly fine as it should.   I tried reboot on both de...
  • Schakal
  • Casual Listener
  • 675 Views
  • 2 replies
  • 0 likes
  • 675 Views
  • 2 replies
  • 0 likes

Terrible sound while streaming via Yamaha MusicCast

Plan PremiumCountry Poland Device iPhone 8Operating System iOS 13.3.1.Spotify and Yamaha have the latest software update. My Question or IssueI am my phone with my Yamaha MusicCast via bluetooth and it used to work fine. For the last 10 days or so th...

  • Casual Listener
  • Plan Premium Country Poland   Device iPhone 8 Operating System iOS 13.3.1. Spotify and Yamaha have the latest software update.   My Question or Issue I am my pho...
  • KasiaSz
  • Casual Listener
  • 588 Views
  • 1 replies
  • 0 likes
  • 588 Views
  • 1 replies
  • 0 likes

Music will not play without Data on

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Emilia_8
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Can only share some of my playlists to insta stories, others give an error

Plan PremiumCountryUKDeviceiPhone 11Operating SystemiOS 13.4.1 My Question or IssueSo I have seen an issue just now when I was trying to share a playlist of mine to stories. When I try to share it, it gives this error:This happens to another one of m...

F6BD9285-5BFB-4BA6-8003-8C9560268E17.png
  • Gig Goer
  • Plan  Premium Country UK Device iPhone 11 Operating System iOS 13.4.1   My Question or Issue So I have seen an issue just now when I was trying to share a playlist of mine to stor...
  • 398 Views
  • 0 replies
  • 0 likes
  • 398 Views
  • 0 replies
  • 0 likes

The sound while changing the song

PlanPremiumCountryTurkeyDeviceiPhone7 My Question or IssueThis is new I guess. On the lock screen, when I push the next button there’s a sound like “click”. I don’t like it especially while listening with my headphone. Is there a way to turn it off??

  • Visitor
  • Plan Premium Country Turkey Device iPhone7   My Question or Issue This is new I guess. On the lock screen, when I push the next button there’s a sound like “click”. I don’t like it espe...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can’t Update Beta

PlanPremiumCountryUSADevice(iPhone 11 Pro Max)Operating System(iOS 13.3.1) My Question or IssueI am part of the Beta program only issue is I had to remake my Apple ID and now o can’t update the Beta with Test Flight. How can I fix this. I need a new ...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 11 Pro Max) Operating System (iOS 13.3.1)   My Question or Issue I am part of the Beta program only issue is I had to remake my Apple ID and now...
  • Katerina
  • Spotify Legend
  • 905 Views
  • 3 replies
  • 0 likes
  • 905 Views
  • 3 replies
  • 0 likes

Choose whether to skip or fast forward using earbuds?

PlanPremiumCountryUSADeviceiPhone 11Bose Soundsport FreeOperating SystemiOS 13.4.1 My Question or IssueHi! Is there a way I can set the controls so that they skip to the next episode of a podcast instead of fast forwarding 15 seconds? One of my podca...

  • Newbie
  • Plan Premium Country USA Device iPhone 11 Bose Soundsport Free Operating System iOS 13.4.1   My Question or Issue Hi!  Is there a way I can set the controls so that they skip to...
  • 948 Views
  • 0 replies
  • 1 likes
  • Earbuds
    skip podcast
    Skip Track Shortcut
  • 948 Views
  • 0 replies
  • 1 likes

Superuser Contribution Help with My iOS App (Account joined with Facebook)

First of all, my problem isn't with the account associated with this username, writing on behalf of another person. My problem is rather long, so please bear with me. I have a premium account in Colombia. When I first joined Spotify, it was through F...

  • Visitor
  • First of all, my problem isn't with the account associated with this username, writing on behalf of another person.   My problem is rather long, so please bear with me. I have a premium accoun...
  • Elena
  • Moderator
  • 708 Views
  • 1 replies
  • 0 likes
  • 708 Views
  • 1 replies
  • 0 likes

Spotify connect jumps to chromecast bult-in

Good morning, PlanPremiumCountryFranceDeviceiPad mini 2 (2015)Operating SystemiOS 12.4.6 My Question or Issue I have recently experienced trouble when using Spotify connect: during listening, if the app wakes up on my controling device (iPad) my netw...

  • Casual Listener
  • Good morning,   Plan Premium Country France Device iPad mini 2 (2015) Operating System iOS 12.4.6   My Question or Issue   I have recently experienced trouble when using S...
  • g0-gcwyb0_hpw
  • Newbie
  • 2486 Views
  • 4 replies
  • 1 likes
  • 2486 Views
  • 4 replies
  • 1 likes

Superuser Contribution Custom playlists ignore my songs and play random songs

My custom playlists keep turning off mid way through and playing random songs, which is very annoying when i am running. Any idea what to do?

  • Casual Listener
  • My custom playlists keep turning off mid way through and playing random songs, which is very annoying when i am running.  Any idea what to do?
  • Elena
  • Moderator
  • 758 Views
  • 1 replies
  • 0 likes
  • shuffle
  • 758 Views
  • 1 replies
  • 0 likes