Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 78965 Views
  • 19 replies
  • 37 likes
  • 78965 Views
  • 19 replies
  • 37 likes

Go to Queue is still not fixed on iPadOS

PlanPremium CountryCanada DeviceiPad Pro 2018 Operating SystemiPadOS 13.4 My Question or IssueHello,It looks like the "Go to Queue" issue that's already been flagged on this thread (https://community.spotify.com/t5/Ongoing-Issues/Mobile-I-can-t-open-...

  • Visitor
  • Plan Premium   Country Canada   Device iPad Pro 2018   Operating System iPadOS 13.4   My Question or Issue Hello, It looks like the "Go to Queue" issue that's alread...
  • tonikins
  • Visitor
  • 692 Views
  • 1 replies
  • 1 likes
  • go to
    ipados
    queue
  • 692 Views
  • 1 replies
  • 1 likes

Podcasts do not play all, require manual playing

PlanPremiumCountryUSADeviceiPhone XOperating SystemiOS 13.3.1Spotify Version 8.5.55 My Question or IssuePreviously, when I would go to my Podcasts, I could start playing the most recent podcast and Spotify would continue playing all podcasts that hav...

  • Visitor
  • Plan Premium Country USA Device iPhone X Operating System iOS 13.3.1 Spotify Version 8.5.55   My Question or Issue Previously, when I would go to my Podcasts, I could start playing th...
  • 448 Views
  • 0 replies
  • 0 likes
  • playback
    Podcasts
  • 448 Views
  • 0 replies
  • 0 likes

Albums Only Play One Song in Offline Mode

PlanFree/PremiumCountryUSADeviceiPhone 6Operating SystemiOS 12.4.5 Here we are on the fourth week of albums not playing in their entirety while in offline mode. If you select the first song to play, upon it's completion none of the other songs will p...

  • Music Fan
  • Plan Free/Premium Country USA Device iPhone 6 Operating System iOS 12.4.5   Here we are on the fourth week of albums not playing in their entirety while in offline mode.  If you se...
  • adamamericana
  • Music Fan
  • 617 Views
  • 3 replies
  • 1 likes
  • 617 Views
  • 3 replies
  • 1 likes

Playlist keeps playing the first song after every song I listen to

Hi. I have the same issue bbbbbenis had on Windows There is no pattern to the app's behavior, it exhibits this about 50 % of the time I use it. I reinstalled Spotify on my phone but the bug persists. I am running version 8.5.54.1127 on an iPhone 6 ru...

  • Visitor
  • Hi. I have the same issue bbbbbenis had on Windows There is no pattern to the app's behavior, it exhibits this about 50 % of the time I use it. I reinstalled Spotify on my phone but the bug...
  • sideriscostas
  • Visitor
  • 606 Views
  • 2 replies
  • 1 likes
  • 606 Views
  • 2 replies
  • 1 likes

Album Cover won't show using Bluetooth Connection

I have a 2017 BMW with updated software, I now have no Album cover showing on my car screen using Bluetooth the feature completely disappear after the last update, I already logged out of my account, did a fresh installed and nothing seems to resolve...

  • Newbie
  • I have a 2017 BMW with updated software, I now have no Album cover showing on my car screen using Bluetooth the feature completely disappear after the last update, I already logged out of my account,...
  • klingenj
  • Casual Listener
  • 11947 Views
  • 3 replies
  • 2 likes
  • album
    art
    bluetooth
    cover
  • 11947 Views
  • 3 replies
  • 2 likes

Playlists un-downloading

Anyone else having problems with Spotify un-downloading offline playlists that are downloaded? How do I fix this?

  • Newbie
  • Anyone else having problems with Spotify un-downloading offline playlists that are downloaded? How do I fix this?
  • JadeRiver
  • Music Fan
  • 420 Views
  • 1 replies
  • 1 likes
  • 420 Views
  • 1 replies
  • 1 likes

Superuser Contribution local files not working on new device

I recently got a new iPhone, and upon setting it up it downloaded all the songs, albums, playlists etc that I had downloaded on my old device- except all of the local files stopped playing. they are not grayed out, and they have the green downloaded ...

  • Casual Listener
  • I recently got a new iPhone, and upon setting it up it downloaded all the songs, albums, playlists etc that I had downloaded on my old device- except all of the local files stopped playing. they are ...
  • fix
  • Visitor
  • 1270 Views
  • 5 replies
  • 1 likes
  • downloads
    iOS
    iphone
    local files
    playback
  • 1270 Views
  • 5 replies
  • 1 likes

Wiedergabe hakt/springt IPhone 11

Germany - IPhone 11 -Premium Family Hallo! Bei der Wiedergabe auf meinem iPhone 11 hakt die Wiedergabe und springt im Lied hin und her. Auf dem Sperrbildschirm sieht es aus als würde jemand „unsichtbares“ die vor-und rücklauftasten drücken. Zwischend...

  • Visitor
  • Germany - IPhone 11 -Premium Family    Hallo! Bei der Wiedergabe auf meinem iPhone 11 hakt die Wiedergabe und springt im Lied hin und her. Auf dem Sperrbildschirm sieht es aus als würde j...
  • 700 Views
  • 0 replies
  • 0 likes
  • 700 Views
  • 0 replies
  • 0 likes

Automatic Login on devices

PlanFree/PremiumCountryGermanyDevice(iPhone XS, iPad Air 3)Operating System(iOS 13) My Question or IssueHello,I have just a Question about the Security. I have two devices (iphone and iPad).I installed on both Spotify on the same time. I already have...

  • Visitor
  • Plan Free/Premium Country Germany Device (iPhone XS, iPad Air 3) Operating System (iOS 13)   My Question or Issue Hello, I have just a Question about the Security. I have two devices ...
  • user-removed
  • Not applicable
  • 1114 Views
  • 1 replies
  • 0 likes
  • 1114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle

PlanPremiumCountryUSDeviceiPhone 8 My Question or IssueMy account shuffles no matter what, I cant get an album to play straight through. I have premium and confirmed that on both my phone and computer. I signed out of everything and the issue persist...

  • Visitor
  • Plan Premium Country US Device iPhone 8   My Question or Issue My account shuffles no matter what, I cant get an album to play straight through. I have premium and confirmed that on both...
  • clocksworth
  • Music Fan
  • 546 Views
  • 3 replies
  • 1 likes
  • 546 Views
  • 3 replies
  • 1 likes

Song stops in the middle of songs on my Iphone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 350 Views
  • 0 replies
  • 0 likes
  • 350 Views
  • 0 replies
  • 0 likes

Superuser Contribution Constantly repeating songs and jumping to the top

(On an iPad)Whenever I’m just playing through my liked music, which is pretty much all I ever do, it keeps doing two things:1. If I’m just playing it through in order, it keeps jumping back to the first song on the list, even if I’ve only gotten thre...

  • Newbie
  • (On an iPad) Whenever I’m just playing through my liked music, which is pretty much all I ever do, it keeps doing two things: 1. If I’m just playing it through in order, it keeps jumping back to th...
  • Ivan
  • Spotify Legend
  • 558 Views
  • 1 replies
  • 0 likes
  • 558 Views
  • 1 replies
  • 0 likes

Playing One Song

I’m really new to using Spotify and tried to look up how to figure out this issue but from the thread I read all the answers given didn’t work for me. I’m using the app on my iOS device which I’ve found really sucks to be honest, as a free member try...

  • Visitor
  • I’m really new to using Spotify and tried to look up how to figure out this issue but from the thread I read all the answers given didn’t work for me.    I’m using the app on my iOS devic...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

Superuser Contribution random shuffle selections

PlanPremiumCountryNZDeviceIphone XROperating SystemIOS My Question or IssueSince the last update on ios I am unable to play a playlist or album without being interrupted by a song from the new recommendations section under the Good Morning/afternoon ...

  • Casual Listener
  • Plan Premium Country NZ Device Iphone XR Operating System IOS   My Question or Issue Since the last update on ios I am unable to play a playlist or album without being interrupted by a...
  • nzross
  • Casual Listener
  • 624 Views
  • 4 replies
  • 0 likes
  • 624 Views
  • 4 replies
  • 0 likes

Play/Pause button not changing the view on play

PlanPremiumCountrySpainDevice(iPhoneXR)Operating System(iOS 13.3.1) When playing a song from a Playlist, the new green Play/Pause button does not change from play icon to pause icon.

  • Visitor
  • Plan Premium Country Spain Device (iPhoneXR) Operating System (iOS 13.3.1)   When playing a song from a Playlist, the new green Play/Pause button does not change from play icon to pause...
  • 379 Views
  • 0 replies
  • 0 likes
  • 379 Views
  • 0 replies
  • 0 likes

unable to unhide hidden songs

PlanFreeDeviceiPadOperating SystemiOS 10 My Question or IssueI have accidentally hidden several songs and i tried unhiding them but that didn’t work. I have tried logging out and back in, refreshing the app, deleting the app and redownloading. How do...

  • Visitor
  • Plan Free Device iPad Operating System iOS 10   My Question or Issue I have accidentally hidden several songs and i tried unhiding them but that didn’t work. I have tried logging out and...
  • 516 Views
  • 0 replies
  • 0 likes
  • 516 Views
  • 0 replies
  • 0 likes

Downloaded albums stop playing after one song APRIL 2020

Plan PREMIUMCountry MEXICO Device iPhone 8Operating System Software version 13.4.1 My Question or Issue:This issue has been posted before, and closed as "fixed," but it is not. I can listen to my downloaded playlists offline just fine, but my downloa...

  • Regular
  • Plan PREMIUM Country MEXICO   Device iPhone 8 Operating System Software version 13.4.1   My Question or Issue: This issue has been posted before, and closed as "fixed," but it i...
  • Fukpunk
  • Visitor
  • 1306 Views
  • 5 replies
  • 4 likes
  • 1306 Views
  • 5 replies
  • 4 likes

Can't stream using cellular data

PlanPremiumCountryUSA DeviceiPhone 8 Operating SystemiOS 10 My Question or IssueWhen I am not connected to wifi, Spotify will not stream music - will only play downloaded music. It gives a message that it is connecting or trying to connect. I have tr...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone 8   Operating System iOS 10   My Question or Issue When I am not connected to wifi, Spotify will not stream music - will only play ...
  • 415 Views
  • 0 replies
  • 0 likes
  • 415 Views
  • 0 replies
  • 0 likes

Missing artwork in songs imported from iTunes

Hi all,When I import the songs from iTunes to Spotify the artwork of the songs/albums shows on the Spotify on my Macbook but not on my iPhone. How can this be fixed?PlanPremiumCountryNetherlands Device(iPhone 11 Pro, Macbook Pro )Operating System(iOS...

  • Casual Listener
  • Hi all, When I import the songs from iTunes to Spotify the artwork of the songs/albums shows on the Spotify on my Macbook but not on my iPhone. How can this be fixed? Plan Premium Country Nether...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

I'm not able to reinstall Spotify on my iPad 4

hello, I've got a problem with my iPad. I've got an iPad 4 with iOS 9.3.6. and I had the application of Spotify installed on it. I had to delete Spotify and when I tried to reinstall it the Apple Stored said me that "Spotify - music and podcast is no...

  • Visitor
  • hello, I've got a problem with my iPad. I've got an iPad 4 with iOS 9.3.6. and I had the application of Spotify installed on it. I had to delete Spotify and when I tried to reinstall it the Apple Sto...
  • 410 Views
  • 0 replies
  • 0 likes
  • 410 Views
  • 0 replies
  • 0 likes