Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-11-02 11:14:33 AM
sapmi
Music Fan
68584 Views
16 replies
37 likes

68584 Views
16 replies
37 likes

Problem with text message, share music

My Question or IssueWhy, as my friends share music(from Android and Premium plan), I receive a text message with the content: "here is the song especially for you.... and link" but when I share music(I have an iPhone and Premium plan), in a text mess...

vaiolla
Visitor
My Question or Issue Why, as my friends share music(from Android and Premium plan), I receive a text message with the content: "here is the song especially for you.... and link" but when I share mus...
2020-01-04 8:10:27 PM
782 Views
0 replies
0 likes

782 Views
0 replies
0 likes

Solved!!Superuser Contribution Inconsistent FR label on the French iOS App

The button to Follow an artist uses a label with an inconsistent meaning on the iOS depending is the user is following or not an artist page. The Desktop app uses another set of labels which seems correct.. IOS label:- Not following: "S'abonner"- Fol...

user-removed
Visitor
The button to Follow an artist uses a label with an inconsistent meaning on the iOS depending is the user is following or not an artist page. The Desktop app uses another set of labels which se...
2019-09-30 3:05:25 PM
2020-01-04 10:31:32 AM
user-removed
Not applicable
1331 Views
4 replies
1 likes

1331 Views
4 replies
1 likes

Solved!! Momentary but frequent sound loss on Bluetooth

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

RGKiwi
Casual Listener
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
2020-01-03 2:15:54 AM
2020-01-03 10:23:21 PM
RGKiwi
Casual Listener
720 Views
2 replies
0 likes

720 Views
2 replies
0 likes

Is my Spotify Hacked?

So when i use spotify i use it either just straight off my phone or will connect it to my Xbox One or PS4. But twice in about the past week the music has just stopped and when i looked at my phone it was playing completely different music and said th...

Andrew106
Visitor
So when i use spotify i use it either just straight off my phone or will connect it to my Xbox One or PS4. But twice in about the past week the music has just stopped and when i looked at my phone it...
2020-01-03 10:06:14 AM
2020-01-03 10:09:12 AM
Emilia_8
Community Legend
612 Views
1 replies
0 likes

612 Views
1 replies
0 likes

Purchasing Premium

PlanFree/PremiumCountryUSADevice(iPhone Operating System (iOS 13) My Question or IssueI am trying to buy Spotify premium with my visa gift card, it won’t work though Does someone know why?

Jada333
Visitor
Plan Free/Premium Country USA Device (iPhone 😎 Operating System (iOS 13) My Question or Issue I am trying to buy Spotify premium with my visa gift card, it won’t wor...
2020-01-02 9:50:16 AM
2020-01-03 9:19:44 AM
OneByBoo
Roadie
317 Views
1 replies
0 likes

317 Views
1 replies
0 likes

Solved!! Unable to add songs

PlanFreeCountry DeviceiPad Pro (1st Gen)Operating System My Question or IssueI can’t add songs to my playlist as the “...” symbol to add songs is cut off.

mystixninja
Casual Listener
Plan Free Country Device iPad Pro (1st Gen) Operating System My Question or Issue I can’t add songs to my playlist as the “...” symbol to add songs is cut off.
2019-12-26 3:58:17 AM
2020-01-02 9:35:13 PM
Loxer
Community Legend
1040 Views
7 replies
0 likes

1040 Views
7 replies
0 likes

Superuser Contribution Spotify Connect on HEOS

PlanpremiumCountryDanmark DeviceiPhone 7 and iPad 2018Operating SystemiOS 13 My Question or Issue i have 2x HEOS 1, 1x HEOS 3 and a HEOS Amp that i control from Spotify app on my devices. I control Them from my iPhones and iPads. very offen the Spoti...

mduelund
Casual Listener
Plan premium Country Danmark Device iPhone 7 and iPad 2018 Operating System iOS 13 My Question or Issue i have 2x HEOS 1, 1x HEOS 3 and a HEOS Amp that i contro...
2019-12-20 9:46:47 PM
2020-01-02 9:29:20 PM
mduelund
Casual Listener
1327 Views
2 replies
0 likes

1327 Views
2 replies
0 likes

App Store Review - 3.1.1 Violated with Spotify link

I've developed an app for a record label. A key part of the app is for users to be able to listen to musicians on their preferred streaming service, be it Spotify, Google Play, Apple Music... I submitted the app to Apple's App Store Review and they'v...

louisdebeaumont
Casual Listener
I've developed an app for a record label. A key part of the app is for users to be able to listen to musicians on their preferred streaming service, be it Spotify, Google Play, Apple Music... ...
2019-12-04 5:50:03 PM
2020-01-02 12:56:25 PM
louisdebeaumont
Casual Listener
817 Views
3 replies
0 likes
app store review
iOS

817 Views
3 replies
0 likes

Songs Not Continuing From Search Results

PlanPremiumCountryUnited KingdomDeviceiPhone XSOperating SystemiOS 13 My Question or IssueI used to be able to search in my library for things like an artist or a word in a song and after playing a song, spotify would play the next song in the result...

WuMyster
Regular
Plan Premium Country United Kingdom Device iPhone XS Operating System iOS 13 My Question or Issue I used to be able to search in my library for things like an artist or a word in a s...
2020-01-01 6:51:05 PM
2020-01-01 8:05:08 PM
AeroZ
Composer
395 Views
1 replies
0 likes

395 Views
1 replies
0 likes

Music Stops playing ten seconds into the song when I have strong internet

PlanPremiumCountryUSADeviceiPhone 8Operating SystemiOS 13My Question or IssueMy music stops playing when I'm streaming whether on LTE or wifi even when my WiFi is pulling 65 Mbps and it's pretty frustrating. The song will get like ten seconds in then...

mattcuttino
Newbie
Plan Premium Country USA Device iPhone 8 Operating System iOS 13 My Question or Issue My music stops playing when I'm streaming whether on LTE or wifi even when my WiFi is pulling 65 Mbps an...
2019-12-12 5:49:44 PM
2020-01-01 7:04:36 PM
Mel62
Visitor
1076 Views
2 replies
1 likes

1076 Views
2 replies
1 likes

Spotify on iOS is blocked but not play.spotify.com at work

CountryUSADeviceiPhone XROperating SystemiOS 13 My Question or IssueAt work I can't use Spotify on their wifi. Apple Music is not blocked, nor is Tidal, Deezer, or anything else, so I'm just having trouble with Spotify, which is by far my preferred p...

astiesan
Newbie
Country USA Device iPhone XR Operating System iOS 13 My Question or Issue At work I can't use Spotify on their wifi. Apple Music is not blocked, nor is Tidal, Deezer, or anything else,...
2019-12-22 7:28:10 PM
2020-01-01 1:17:51 PM
Loxer
Community Legend
669 Views
1 replies
0 likes

669 Views
1 replies
0 likes

Spotify Wrapped 2019 is inaccurate

PlanPremiumCountryUnited StatesDeviceiPhone XROperating SystemiOS 13 My Question or IssueI got my Spotify Wrapped, but the amount of listening minutes and top artists isn’t correct. It says I listened for 19,000 minutes this year but 60,000+ for ever...

jasmine1222
Visitor
Plan Premium Country United States Device iPhone XR Operating System iOS 13 My Question or Issue I got my Spotify Wrapped, but the amount of listening minutes and top artists isn’t c...
2019-12-05 11:26:59 PM
2020-01-01 1:07:38 PM
Loxer
Community Legend
2591 Views
3 replies
4 likes
Spotify Wrapped

2591 Views
3 replies
4 likes

Can't log in to app

PlanPremiumCountryPolandDeviceiPhone 7Operating SystemiOS 13.2.3 My Question or IssueSince yesterday i can't connect with any spotify service (app and website even) using my phone. I tried closing the app, relogin, reinstalling spotify. Spotify works...

EctopistesM
Visitor
Plan Premium Country Poland Device iPhone 7 Operating System iOS 13.2.3 My Question or Issue Since yesterday i can't connect with any spotify service (app and website even) using my ...
2019-12-06 4:58:51 PM
2020-01-01 1:02:08 PM
Loxer
Community Legend
446 Views
1 replies
0 likes

446 Views
1 replies
0 likes

Can’t see the last song added to the queue

For a long time now I’m having the same problem, I can’t see the last song that was added to the queue, the only way to see it is if I add another song, and move it below the one I can’t see, then is gonna change places and I won’t be able to see the...

Manumayer
Newbie
For a long time now I’m having the same problem, I can’t see the last song that was added to the queue, the only way to see it is if I add another song, and move it below the one I can’t see, then is...
2019-12-09 6:12:04 PM
2020-01-01 1:00:54 PM
Loxer
Community Legend
846 Views
1 replies
0 likes

846 Views
1 replies
0 likes

Downloaded music will not play or buffers like online when offline

Plan: Premium FamilyCountry- USDevice iPhone 5s i have about a 1000 songs downloaded on my iPhone. Two days ago they stopped playing when offline. The song just stays at zero seconds. When online the songs play fine. Today the songs will suddenly pla...

Durmax
Visitor
Plan: Premium Family Country- US Device iPhone 5s i have about a 1000 songs downloaded on my iPhone. Two days ago they stopped playing when offline. The song just stays at zero seconds. Wh...
2019-12-05 4:46:53 PM
2020-01-01 12:55:08 PM
Loxer
Community Legend
1782 Views
1 replies
0 likes

1782 Views
1 replies
0 likes

iphone xs max battery drain after update from ios

hey can u please release patch for the stability issue. because i only listen song from my phone with wifi on. but why the **bleep** the battery drop faster than usually. PlanPremiumCountryIndonesiaDevice(iPhone XS Max)Operating System(iOS 13 2 3)

AdrianusJori
Visitor
hey can u please release patch for the stability issue. because i only listen song from my phone with wifi on. but why the **bleep** the battery drop faster than usually. Plan Premium...
2019-12-06 12:48:44 PM
2020-01-01 12:47:56 PM
Loxer
Community Legend
599 Views
1 replies
0 likes

599 Views
1 replies
0 likes

Spotify crashing on iphone tried everything

None of the below information is required. However, the more you provide the easier it will be for us to try Premium planCountry- USA Device-had iphone 10 didnt work- swithched to a pro 11 yesterday same issuesOperating System13.3 So i have had this ...

bigboar
Casual Listener
None of the below information is required. However, the more you provide the easier it will be for us to try Premium plan Country- USA Device- had iphone 10 didnt work- swithched to...
2019-12-23 4:40:13 PM
2020-01-01 12:23:50 PM
Loxer
Community Legend
586 Views
1 replies
0 likes

586 Views
1 replies
0 likes

My queue makes songs disappears

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

martind15
Visitor
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
2019-12-23 9:16:27 PM
2020-01-01 12:18:42 PM
Loxer
Community Legend
476 Views
1 replies
0 likes

476 Views
1 replies
0 likes

Playlist download stuck on waiting

Plan: PremiumCountry: USA Device(iPhone 11 Pro, Macbook Air)Operating System(iOS 13.3, MacOS 10.14.6) My Question or IssueI have a new installation of Spotify on my Mac. I am trying to sync local files from the Mac to be available on my iPhone. I hav...

xyzzyy
Casual Listener
Plan: Premium Country: USA Device (iPhone 11 Pro, Macbook Air) Operating System (iOS 13.3, MacOS 10.14.6) My Question or Issue I have a new installation of Spotify on my M...
2019-12-26 7:38:01 AM
2020-01-01 12:11:07 PM
Loxer
Community Legend
1652 Views
2 replies
0 likes
local files

1652 Views
2 replies
0 likes

Spotify crashing on IOS only on Google Mesh Wi-Fi

Sooo, this has been an ongoing issue for a while now. Spotify only crashes on IOS devices when on our home Google Wi-Fi network, other devices like the Macbook air I am on work just fine. (Spotify worked fine before this new Wi-Fi mesh network) This ...

RawPotatoChip
Visitor
Sooo, this has been an ongoing issue for a while now. Spotify only crashes on IOS devices when on our home Google Wi-Fi network, other devices like the Macbook air I am on work just fine. (S...
2019-12-25 1:04:49 AM
2020-01-01 12:10:26 PM
Loxer
Community Legend
815 Views
1 replies
0 likes
Crash
iOS
Wi-Fi

815 Views
1 replies
0 likes

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