Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70043 Views
  • 16 replies
  • 37 likes
  • 70043 Views
  • 16 replies
  • 37 likes

Problem with Playlist

PlanFree/PremiumCountryGermanyDeviceMacbook Pro (mid 2014) iPhone XSOperating SystemmacOS 10.14.6iOS 12.4.1 I just got Spotify Premium yesterday. I created a new playlist on my macbook but it doesnt synchronize with the spotify on my iPhone. And now ...

  • Regular
  • Plan Free/Premium Country Germany Device Macbook Pro (mid 2014)  iPhone XS Operating System macOS 10.14.6 iOS 12.4.1   I just got Spotify Premium yesterday. I created a new playl...
  • Stumblers
  • Visitor
  • 809 Views
  • 9 replies
  • 1 likes
  • 809 Views
  • 9 replies
  • 1 likes

Modificação na aba “Artistas”

Gostaria de ver uma modificação na aba “Artistas”, para que fosse possível ou retirar ou que nela fossem incluídos os artistas cujos álbuns fossem salvo na aba “álbuns”..PlanFPremiumCountryBrasilDeviceiPhone 8Operating SystemiOS 12 My Question or Iss...

  • Visitor
  • Gostaria de ver uma modificação na aba “Artistas”, para que fosse possível ou retirar ou que nela fossem incluídos os artistas cujos álbuns fossem salvo na aba “álbuns”.. Plan FPremium Country Br...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Spotify App Super Slow for iOS

PlanPremiumCountryUSDeviceiPhone 8Operating SystemiOS 12 My Question or IssueMy spotify app has been (occasionally) super laggy since few weeks ago. At first it was just problem loading some playlists, but now it just takes forever to do anything whe...

  • Casual Listener
  • Plan Premium Country US Device iPhone 8 Operating System iOS 12   My Question or Issue My spotify app has been (occasionally) super laggy since few weeks ago. At first it was just prob...
  • Billy-J
  • Spotify Star
  • 4158 Views
  • 3 replies
  • 0 likes
  • 4158 Views
  • 3 replies
  • 0 likes

My playlist keeps playing suggested songs even after turning off auto play

PlanfreeCountryUSDeviceiPhone 6s+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan free Country US Device iPhone 6s+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Loxer
  • Community Legend
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unavailable songs not showing up in Playlists

PlanPremiumCountry USADeviceiPhone 6S+Operating SystemiOS 12.1.2 My Question or IssueI have playlists created on my Desktop PC. I clicked the "Download" button for the playlist in an attempt to make it available to sync to my iPhone.When I open Spoti...

  • Casual Listener
  • Plan Premium Country  USA Device iPhone 6S+ Operating System iOS 12.1.2   My Question or Issue I have playlists created on my Desktop PC. I clicked the "Download" button for ...
  • Katerina
  • Spotify Legend
  • 2893 Views
  • 2 replies
  • 0 likes
  • 2893 Views
  • 2 replies
  • 0 likes

Solved!! Queue Shortcut Not Working

PlanPremiumCountryUnited StatesDeviceiPhone XROperating SystemiOS 12.4.1 My Question or IssueHello! I've been having an issue where the queue shortcut does not work. On my phone, I can swipe to the right to put a song on my queue and I've gotten into...

  • Casual Listener
  •   Plan Premium Country United States Device iPhone XR Operating System iOS 12.4.1  My Question or Issue Hello! I've been having an issue where the queue shortcut does not work. On...
  • Loxer
  • Community Legend
  • 1423 Views
  • 3 replies
  • 0 likes
  • 1423 Views
  • 3 replies
  • 0 likes

Continous Facebook account issues

I currently have an account I created using an email. I had cancelled my subscription. I came back and my user name was a number. I have tried all the work arounds, and honestly, if I have to create a brand new account to change my name, I will just ...

  • Casual Listener
  • I currently have an account I created using an email. I had cancelled my subscription. I came back and my user name was a number. I have tried all the work arounds, and honestly, if I have to create ...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

First song in playlist always plays twice

Premium/USAiPhone 6 and Macbook Pro desktop (running Yosemite) My Question or IssueNo matter how I start a playlist, the first song in the playlist always plays twice.

  • Visitor
  • Premium/USA iPhone 6 and Macbook Pro desktop (running Yosemite)   My Question or Issue No matter how I start a playlist, the first song in the playlist always plays twice.
  • Loxer
  • Community Legend
  • 494 Views
  • 1 replies
  • 1 likes
  • 494 Views
  • 1 replies
  • 1 likes

Solved!! Wipe All Liked Songs

Hello, I’m using Spotify Premium on an iPhone 8. I went through albums I don’t want anymore and pressed the unlike all songs button as well as unlike the album. The major issue is this new update has ruined everything and the songs I tried removing a...

  • Visitor
  • Hello, I’m using Spotify Premium on an iPhone 8. I went through albums I don’t want anymore and pressed the unlike all songs button as well as unlike the album. The major issue is this new update has...
  • Loxer
  • Community Legend
  • 932 Views
  • 1 replies
  • 0 likes
  • 932 Views
  • 1 replies
  • 0 likes

Adding songs to my playlist

Hi there. I want to add songs to my existing playlist. As i have many playlists i need them being sortet alpabethical. But there is no button to sort them by title album or whatever. Strange is that in my overview of all playlists i can sort them by ...

  • Visitor
  • Hi there. I want to add songs to my existing playlist. As i have many playlists i need them being sortet alpabethical. But there is no button to sort them by title album or whatever.  Strange i...
  • Loxer
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Autoplay is gone

PlanPremiumCountryLithuaniaDeviceiPhone 8Operating SystemiOS 12.4.1 So lately I’ve noticed that autoplay (playing similar songs after the playlist songs finish) is not working anymore, so I checked my settings and the toggle button autoplay was green...

  • Casual Listener
  •   Plan Premium Country Lithuania Device iPhone 8 Operating System iOS 12.4.1   So lately I’ve noticed that autoplay (playing similar songs after the playlist songs finish) is not ...
  • Loxer
  • Community Legend
  • 975 Views
  • 3 replies
  • 0 likes
  • 975 Views
  • 3 replies
  • 0 likes

Last.fm stopping scrobbling for days from Spotify.

Hello I had an issue with scrobbles not posting to last.fm. I tried everything and gave up and made new last.fm and Spotify. This worked briefly. But now it has stopped again.I have:deleted Spotify app and reinstalled.Done any needed update on Spotif...

  • Casual Listener
  • Hello   I had an issue with scrobbles not posting to last.fm. I tried everything and gave up and made new last.fm and Spotify. This worked briefly. But now it has stopped again. I have: dele...
  • Starrytales
  • Casual Listener
  • 904 Views
  • 2 replies
  • 0 likes
  • 904 Views
  • 2 replies
  • 0 likes

Alphabetical scroll bar

PlanPremiumCountryUSDeviceiPhone XS MaxOperating SystemiOS 12 When are you adding the alphabetical scroll bar back to the iOS app? You've ruined the UI with the lastest update, so at least add a helpfull feature back so we can find our songs quickly.

  • Regular
  • Plan Premium Country US Device iPhone XS Max Operating System iOS 12   When are you adding the alphabetical scroll bar back to the iOS app? You've ruined the UI with the lastest up...
  • Nondre
  • Visitor
  • 722 Views
  • 2 replies
  • 11 likes
  • 722 Views
  • 2 replies
  • 11 likes

Turning ”Genious” OFF?

Hello! I have been using spotify since the beginning and I have loved it so far, but the genious ”feature” is really starting to annoy me. Why is it mandatory to keep it ON? If I just wanna see the lyrics this feature will force me to educate myself ...

  • Visitor
  • Hello!   I have been using spotify since the beginning and I have loved it so far, but the genious ”feature” is really starting to annoy me. Why is it mandatory to keep it ON? If I just wanna ...
  • 323 Views
  • 0 replies
  • 1 likes
  • 323 Views
  • 0 replies
  • 1 likes

Spotify API Not sending remote connection callback event after upgrading to latest Spotify app

PremiumCountry USA Device(iPhone XOperating System(OS 12 My Question or IssueI upgraded the Spotify App on my iPhone. After the Spotify API stopped sending the appRemoteDidEstablishConnection notification.

  • Newbie
  • Premium Country USA   Device (iPhone X Operating System (OS 12   My Question or Issue I upgraded the Spotify App on my iPhone. After the Spotify API stopped sending the appRem...
  • Loxer
  • Community Legend
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes

Problems with playlists

PlanPremiumCountryUSADeviceiPhone 8Operating Systemios 12.4 My Question or IssueRecently started program. When I book up the spotify app, it automatically starts playing from a playlist that is not mine. Plays random **bleep** that I would never list...

  • Visitor
  •   Plan Premium Country USA Device iPhone 8 Operating System ios 12.4   My Question or Issue Recently started program.  When I book up the spotify app, it automatically start...
  • Emilia_8
  • Community Legend
  • 379 Views
  • 2 replies
  • 0 likes
  • 379 Views
  • 2 replies
  • 0 likes

Why i can't play downloaded music while being offline?

Why i can't play downloaded music while being offline?PlanPremiumCountryEstiniaDeviceIPhone SEOperating SystemIOS My Question or IssueWhy i can't play downloaded music while being offline? As soon as being online, everyhting is fine, but while being ...

  • Visitor
  • Why i can't play downloaded music while being offline? Plan Premium Country Estinia Device IPhone SE Operating System IOS   My Question or Issue Why i can't play downloaded music whil...
  • Loxer
  • Community Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Spotify won’t allow other audio to play on Bluetooth

Spotify works fine until I want to play audio from some other source in my car. Like say YouTube. When I start something on YouTube, Spotify stops for a second, then starts up again. Not allowing YouTube to play its audio. PlanFree/PremiumCountry Dev...

  • Visitor
  • Spotify works fine until I want to play audio from some other source in my car. Like say YouTube. When I start something on YouTube, Spotify stops for a second, then starts up again. Not allowing You...
  • 435 Views
  • 0 replies
  • 0 likes
  • 435 Views
  • 0 replies
  • 0 likes

Solved!! iPhone Spotify wont play on speaker

PlanFreeCountryUSDeviceiPhone SEOperating System(iOS 12) My Question or IssueRecently my Spotify app has been glitching when I try to play music with my iPhone connected to a speaker by Bluetooth or AUX cord. It wil play music on the external speaker...

  • Newbie
  • Plan Free Country US Device iPhone SE Operating System (iOS 12)   My Question or Issue Recently my Spotify app has been glitching when I try to play music with my iPhone connected to a...
  • Manbearpiet
  • Visitor
  • 3636 Views
  • 2 replies
  • 1 likes
  • 3636 Views
  • 2 replies
  • 1 likes

Airpods 2 weird behaving

PlanPremiumDevice(iPhone XS MAX)Operating System(iOS 12.) Hi, I have recently started using Spotify with my airpods and there is a behaving that is different then default airpods behaviour. Apple officially says: "AirPods also pause and resume playba...

  • Newbie
  • Plan Premium Device (iPhone XS MAX) Operating System (iOS 12.)     Hi,   I have recently started using Spotify with my airpods and there is a behaving that is different then ...
  • 460 Views
  • 0 replies
  • 0 likes
  • 460 Views
  • 0 replies
  • 0 likes