Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81365 Views
  • 19 replies
  • 37 likes
  • 81365 Views
  • 19 replies
  • 37 likes

Unable to play shared private playlists...

PlanFree/PremiumCountryUSADeviceiPhone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I am experiencing a problem with Spotify, it is not wanting to play shared private playlists I have access to. What happens is ...

  • Visitor
  • Plan Free/Premium Country USA Device iPhone 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello,   I am experiencing a problem with Spot...
  • Loxer
  • Community Legend
  • 528 Views
  • 1 replies
  • 0 likes
  • private playlists
  • 528 Views
  • 1 replies
  • 0 likes

Recently played music not syncing across devices

It's been a few days since my music isn't syncing across my iPhone and iPad.Before, if I was listening to a station on my phone, I could easily resume it on my iPad. Was this feature removed? Or how can I activate it again? HELP! Plan: PremiumCountry...

  • Casual Listener
  • It's been a few days since my music isn't syncing across my iPhone and iPad. Before, if I was listening to a station on my phone, I could easily resume it on my iPad. Was this feature removed? Or ho...
  • Sizemore
  • Casual Listener
  • 3348 Views
  • 6 replies
  • 1 likes
  • 3348 Views
  • 6 replies
  • 1 likes

Comedy genre

The comedy genre has changed not sure if it’s just me.when clicking on the comedy genre it used to be sorted firstly by all different comedians with pictures of them so you could choose a comedian you wanted to hear and listen to then look through al...

  • Newbie
  • The comedy genre has changed not sure if it’s just me. when clicking on the comedy genre it used to be sorted firstly by all different comedians with pictures of them so you could choose a comedian ...
  • Loxer
  • Community Legend
  • 889 Views
  • 1 replies
  • 0 likes
  • 889 Views
  • 1 replies
  • 0 likes

IPad stops playing

Hello Folks...Something strange occurs since a month. When I go to bed I always take my iPad with me to hear Podcasts. Absolutely no Problem for years!Now, Spotify stops Playing randomly, sometimes once, more often 3-4 times.When I connect the iPad v...

  • Regular
  • Hello Folks... Something strange occurs since a  month. When I go to bed I always take my iPad with me to hear Podcasts. Absolutely no Problem for years! Now, Spotify stops Playing randomly, s...
  • Loxer
  • Community Legend
  • 610 Views
  • 1 replies
  • 0 likes
  • 610 Views
  • 1 replies
  • 0 likes

Can’t change ps4 songs through my phone anymore

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used to be able to change the song playing on my ps4 through my phone, but now it just prev...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I used ...
  • George14k
  • Casual Listener
  • 943 Views
  • 2 replies
  • 0 likes
  • 943 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcasts on iPods

Is there ever going to be a fix so we are able to listen to the podcasts on iPods? It seems it is being suggested or being ‘worked’ on for a long time now. Podcasts are such a major part that if Apple or Amazon offer podcasts as well as music....and ...

  • Newbie
  • Is there ever going to be a fix so we are able to listen to the podcasts on iPods? It seems it is being suggested or being ‘worked’ on for a long time now. Podcasts are such a major part that if Appl...
  • Peter
  • Spotify Legend
  • 1295 Views
  • 2 replies
  • 1 likes
  • ipod
    Podcasts
  • 1295 Views
  • 2 replies
  • 1 likes

Superuser Contribution Ipod touch 6gen and podcasts help!

Hello, so recently i bought a ipod touch 6gen and now i cant listen to podcasts on spotify, it says something like this device cant open this link on this device? Any help or solutions?

  • Newbie
  • Hello, so recently i bought a ipod touch 6gen and now i cant listen to podcasts on spotify, it says something like this device cant open this link on this device? Any help or solutions?
  • Peter
  • Spotify Legend
  • 921 Views
  • 2 replies
  • 1 likes
  • 921 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Can't play podcasts-Couldn't Open Link

For some reason, whenever I want to play a podcast on my ipod touch, whatever podcast I try to access, I keep getting the following message. Couldn't Open LinkSpotify can't open this type of link on this device I Have a 6th Generation Ipod touch (it'...

  • Newbie
  • For some reason, whenever I want to play a podcast on my ipod touch, whatever podcast I try to access, I keep getting the following message.   Couldn't Open Link Spotify can't open this type ...
  • Peter
  • Spotify Legend
  • 15185 Views
  • 30 replies
  • 1 likes
  • 15185 Views
  • 30 replies
  • 1 likes

“Your Summer Rewind” Playlist Didn’t Update for 2019

PlanPremiumCountryUSDeviceiPhone 8 PlusOperating SystemiOS 12.3.2 My Question or IssueI was looking forward to seeing a new playlist for this summer in my “Your Summer Rewind”, but when I checked, it was the same exact songs and order as the one from...

  • Casual Listener
  • Plan Premium Country US Device iPhone 8 Plus Operating System iOS 12.3.2   My Question or Issue I was looking forward to seeing a new playlist for this summer in my “Your Summer Rewind...
  • ivyo
  • Newbie
  • 2425 Views
  • 5 replies
  • 5 likes
  • Playlists
    Your Summer Rewind
  • 2425 Views
  • 5 replies
  • 5 likes

Disliking On iPhone and Windows 10 Different / Dislike Button Not There Anymore

PlanPremiumCountryUSDeviceiPhone 6s / Dell LaptopOperating SystemiOS 12.4.1 (?) / Windows 10 Home My Question or IssueI've had Spotify Premium Student for about 3 days now. Before having Premium, I could happily dislike any and all songs, albums, and...

  • Visitor
  • Plan Premium Country US Device iPhone 6s /  Dell Laptop Operating System iOS 12.4.1 (?) / Windows 10 Home   My Question or Issue I've had Spotify Premium Student for about 3 days ...
  • 371 Views
  • 0 replies
  • 0 likes
  • 371 Views
  • 0 replies
  • 0 likes

Podcast never saves place

I'm accessing Spotify Premium from my iPhone and podcasts never save the place where I paused. If I come back to my phone to continue listening an hour or two later it just resets and starts from the beginning so I lose my place. This has been happen...

  • Visitor
  • I'm accessing Spotify Premium from my iPhone and podcasts never save the place where I paused. If I come back to my phone to continue listening an hour or two later it just resets and starts from the...
  • 406 Views
  • 0 replies
  • 2 likes
  • 406 Views
  • 0 replies
  • 2 likes

Daily Mixes, Top Songs, Discover Weekly Never Refesh

Plan have used premium and free CountryUSA DeviceIphone XOperating SystemLatest iOS My Question or Issuemy discovery and daily lists have never updated. They are there, based on my ratings (I have 6 daily mixes that generated). However, it’s the same...

  • Casual Listener
  • Plan have used premium and free   Country USA   Device Iphone X Operating System Latest iOS   My Question or Issue my discovery and daily lists have never updated.  The...
  • Arsenal412
  • Casual Listener
  • 576 Views
  • 4 replies
  • 0 likes
  • 576 Views
  • 4 replies
  • 0 likes

Radio doesn’t work in app. Why?

PlanPremiumCountryusa Device(iPhone xrOperating System(iOS 10 My Question or Issue when I go to Radio on the search menu, nothing happens. When I use the elipses to “Go to Radio” from an artist, I just get flashing elipses in the middle of the screen...

  • Casual Listener
  • Plan Premium Country usa   Device (iPhone xr Operating System (iOS 10   My Question or Issue   when I go to Radio on the search menu, nothing happens.   When I use ...
  • Loxer
  • Community Legend
  • 643 Views
  • 3 replies
  • 0 likes
  • 643 Views
  • 3 replies
  • 0 likes

How do I customize a playlist that is according to recently added songs?

PlanFree/Premium Premium PlanCountry USA Device iPhone Xs Max(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium  Premium Plan Country USA   Device iPhone Xs Max (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) ...
  • Loxer
  • Community Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Auto Resume not working on iOS with WF-1000XM3

PlanPremiumCountryUnited StatesDeviceiPhone XS MaxOperating SystemiOS 12 My Question or IssueMy headphones, the WF-1000XM3, have an auto resume feature when you put the earbuds back in your ears the music is supposed to resume playing. This does not ...

  • Newbie
  • Plan Premium Country United States Device iPhone XS Max Operating System iOS 12   My Question or Issue My headphones, the WF-1000XM3, have an auto resume feature when you put the earbu...
  • 412 Views
  • 0 replies
  • 0 likes
  • 412 Views
  • 0 replies
  • 0 likes

Can't See Local Files on iPhone App

PlanPremium for StudentsCountryU.S.DeviceiPhone XSOperating SystemiOS 12.4 My Question or IssueI added some local files to my Spotify via Desktop and even created a playlist exclujsively filled with the Local Files. I can see and play them fine on th...

  • Visitor
  • Plan Premium for Students Country U.S. Device iPhone XS Operating System iOS 12.4   My Question or Issue I added some local files to my Spotify via Desktop and even created a playlist ...
  • The_Rhino
  • Casual Listener
  • 1479 Views
  • 2 replies
  • 0 likes
  • 1479 Views
  • 2 replies
  • 0 likes

Not able to play full song on premium

PlanPremiumCountryUkDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFor some reason I’m not able to listen to full songs anymore, I’ve been a premium user for quite ...

  • Visitor
  • Plan Premium Country Uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue For some reason ...
  • Loxer
  • Community Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Random song (I know the song well) plays while listening to albums

PlanPremiumCountryUSADeviceIphone 8Operating System12.4My Question or IssueHi everybody, so basically whats going on is a song that i do listen to quite often on its own is starting to be played after songs by a different artist entirely. For example...

  • Visitor
  •   Plan Premium Country USA Device Iphone 8 Operating System 12.4 My Question or Issue Hi everybody, so basically whats going on is a song that i do listen to quite often on its own is ...
  • Loxer
  • Community Legend
  • 563 Views
  • 1 replies
  • 0 likes
  • 563 Views
  • 1 replies
  • 0 likes

Stuck on “Waiting to download”

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My downloads disappeared. Now every time I try to download it says waiting to download. I ha...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Rlstang
  • Regular
  • 2181 Views
  • 17 replies
  • 0 likes
  • 2181 Views
  • 17 replies
  • 0 likes

iOS Equalizer Broken

Two things are happening with the equalizer in iOS. 1. Equalizer will not disable. No matter what preset is chosen, when you tap to disable the equalizer, the sound does not change because the preset remains applied. 2. When choosing the "Flat" prese...

  • Casual Listener
  • Two things are happening with the equalizer in iOS.   1. Equalizer will not disable. No matter what preset is chosen, when you tap to disable the equalizer, the sound does not change because t...
  • johnhco
  • Casual Listener
  • 1222 Views
  • 1 replies
  • 2 likes
  • 1222 Views
  • 1 replies
  • 2 likes