Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-11-02 11:14:33 AM
sapmi
Music Fan
74330 Views
16 replies
37 likes

74330 Views
16 replies
37 likes

Podcast not playing certain episodes

PlanPremiumCountry DeviceiPhone 6SOperating SystemiOS 12.4 My Question or IssueI'm listening to Root of evil podcast and 3 of the episodes aren't working. Whenever I play it the time bar doesn't move and nothing plays. I've tried reinstalling spotify...

Honeybee123
Casual Listener
Plan Premium Country Device iPhone 6S Operating System iOS 12.4 My Question or Issue I'm listening to Root of evil podcast and 3 of the episodes aren't working. Whenever I pla...
2019-07-30 4:11:10 PM
2019-07-31 6:54:05 PM
Robert_W
Community Legend
694 Views
1 replies
1 likes

694 Views
1 replies
1 likes

Song stopped playing and I can’t play it now

PlanPremium CountryUSA Device(iPhone XS) Operating System(iOS 12.3.1) My Question or IssueI was listening to this song and all of a sudden it just stopped playing and now I can’t listen to it again.

Milesmrevera
Visitor
Plan Premium Country USA Device (iPhone XS) Operating System (iOS 12.3.1) My Question or Issue I was listening to this song and all of a sudden it jus...
2019-07-31 12:49:54 PM
2019-07-31 2:33:49 PM
Billy-J
Spotify Star
304 Views
1 replies
0 likes

304 Views
1 replies
0 likes

Spotify freezes and stops music playback after ads. Still. In late 2017.

See screenshot at: https://community.spotify.com/t5/Android/Spotify-Free-Freeze-on-Ads/m-p/1836010#M87634 This bug has been posted by many people for several years now. Could we get this prioritized with devs? It forces your customers to quit the app...

Mediocritus
Newbie
See screenshot at: https://community.spotify.com/t5/Android/Spotify-Free-Freeze-on-Ads/m-p/1836010#M87634 This bug has been posted by many people for several years now. Could ...
2017-10-30 8:24:37 AM
2019-07-30 11:16:29 PM
user-removed
Not applicable
1192 Views
1 replies
1 likes
angry
Crash
freeze
iOS
UX

1192 Views
1 replies
1 likes

Cannot follow playlist

PlanPremiumCountryUnited States DeviceiPhone 8Operating SystemiOS 12.0.1 My Question or Issue I am having trouble following a shared, public playlist. I follow several other playlists without issue, but when I try to follow "Sunday Chill" by "divusmu...

aagerter
Newbie
Plan Premium Country United States Device iPhone 8 Operating System iOS 12.0.1 My Question or Issue I am having trouble following a shared, public playlist. I follow seve...
2018-10-25 7:44:54 PM
2019-07-30 11:05:04 PM
user-removed
Not applicable
1600 Views
2 replies
2 likes

1600 Views
2 replies
2 likes

Like/Dislike Button Gone, Will Cancel Premium Immediately If Not Resolved ASAP

PlanPremiumCountryUnited StatesDeviceIphone 7Operating SystemIOS 12.1.4 My Question or IssueSpotify version 8.4.97.There is no like/dislike button appearing on radio. This is ridiculous and I am not paying for this if there is not a resolution. I tri...

_uywr-ikuj6z
Casual Listener
Plan Premium Country United States Device Iphone 7 Operating System IOS 12.1.4 My Question or Issue Spotify version 8.4.97. There is no like/dislike button appearing on radio. This ...
2019-03-19 4:20:37 PM
2019-07-30 8:46:17 PM
Darshane83
Regular
1146 Views
3 replies
1 likes

1146 Views
3 replies
1 likes

Strange electrical noise appears at the end of songs of one album.

PlanPremium or FreeCountryUSADevice(iPhone 7)Operating System(iOS 12) My Question or IssueThe album's link is: https://open.spotify.com/album/7JIvI4xEQCnONW1v2Mm0ByEvery time I play the song of this album to the end, and when it automatically switch ...

eyreyoung
Casual Listener
Plan Premium or Free Country USA Device (iPhone 7) Operating System (iOS 12) My Question or Issue The album's link is: https://open.spotify.com/album/7JIvI4xEQCnONW1v2Mm0By Eve...
2019-07-26 11:11:41 AM
2019-07-30 8:20:38 AM
eyreyoung
Casual Listener
854 Views
1 replies
0 likes
album
noise

854 Views
1 replies
0 likes

Remote Control

PlanFreeCountry DeviceiPhone 7Operating SystemiOS 12.3.1 My Question or IssueI am a free user so I don't feel like I have much say and most of the users I see posting are premium users but I use my laptop to listen a lot and am grateful that I can pi...

carsonbelyk
Visitor
Plan Free Country Device iPhone 7 Operating System iOS 12.3.1 My Question or Issue I am a free user so I don't feel like I have much say and most of the users I see posting ar...
2019-07-30 5:35:31 AM
572 Views
0 replies
0 likes

572 Views
0 replies
0 likes

Solved!! Add songs from album NOT whole album

Hi I like to navigate using albums but I don’t always like/want every song on the album.Apple Music let’s you add just the songs you like from an album and the songs still show up under the album. This doesn’t appear to be the case with Spotify. Spot...

user-removed
Visitor
Hi I like to navigate using albums but I don’t always like/want every song on the album. Apple Music let’s you add just the songs you like from an album and the songs still show up un...
2019-07-29 12:04:09 AM
2019-07-30 4:49:49 AM
DanifC
Composer
3775 Views
1 replies
0 likes

3775 Views
1 replies
0 likes

Solved!! Playlist Not shuffling, other playlists only playing one track.

This problem impacts only on iPhone 7 using iOS 12.3.1, using Spotify App version 8.5.16.642. For simplicity, I will refer to playlists and tracks in generic terms. I usually listen to Playlist 1, and shuffle through the tracks. There are around 1200...

DaveNSyd
Casual Listener
This problem impacts only on iPhone 7 using iOS 12.3.1, using Spotify App version 8.5.16.642. For simplicity, I will refer to playlists and tracks in generic terms. I usually listen to Pla...
2019-07-27 4:45:53 AM
2019-07-30 4:45:51 AM
DanifC
Composer
4174 Views
3 replies
0 likes
iOS
Your Library

4174 Views
3 replies
0 likes

Premium doesn't work

PlanPremiumCountryFinlandDeviceiPhone 8Operating Systemthe newest iOs My Question or IssueHelp!My Spotify Premium hasn't worked for like two weeks now. I've paid for it, I have tried to log in again, I've tried everything. Music lists doesn't work - ...

Julleews
Visitor
Plan Premium Country Finland Device iPhone 8 Operating System the newest iOs My Question or Issue Help! My Spotify Premium hasn't worked for like two weeks now. I've paid for it, I ...
2019-07-29 10:01:17 PM
2019-07-29 11:10:43 PM
Loxer
Community Legend
478 Views
1 replies
0 likes

478 Views
1 replies
0 likes

API does not update for device connected over cellular

PlanPremiumCountryCanada DeviceiPhone 6SOperating SystemiOS 11.4.1 My Question or IssueSpotify's API does not seem to update properly for devices connected over cellular. I confirmed this by using Spotify's Console to get the user's playback state (s...

Mersid
Visitor
Plan Premium Country Canada Device iPhone 6S Operating System iOS 11.4.1 My Question or Issue Spotify's API does not seem to update properly for devices connected over cellul...
2019-07-29 2:09:32 AM
2019-07-29 8:52:20 AM
Loxer
Community Legend
345 Views
1 replies
0 likes

345 Views
1 replies
0 likes

Solved!! Delete song from playlist

PlanFree/PremiumCountryUSADeviceiPhone 7Operating SystemiOS 12.3.1 My Question or IssueI submitted a new idea to bring back the ability to delete songs from playlists on the mobile app, but someone replied saying it’s still possible by opening the … ...

connorhawke
Music Fan
Plan Free/Premium Country USA Device iPhone 7 Operating System iOS 12.3.1 My Question or Issue I submitted a new idea to bring back the ability to delete songs from playlists on...
2019-07-24 10:49:28 AM
2019-07-29 8:43:19 AM
Loxer
Community Legend
9314 Views
7 replies
1 likes

9314 Views
7 replies
1 likes

Syncing Local Files from PC (Windows) to iPhone

PlanPremiumCountryCanadaOperating System Windows 10 My Question or IssueI am trying to sync my local files on my PC to my playlists on my iPhone, however, it is not working. Am I doing it wrong? How do I sync my songs from local files on Windows 10 P...

Heffley
Newbie
Plan Premium Country Canada Operating System Windows 10 My Question or Issue I am trying to sync my local files on my PC to my playlists on my iPhone, however, it is not wo...
2019-07-29 2:40:14 AM
311 Views
0 replies
0 likes

311 Views
0 replies
0 likes

Unable to play certain songs

Recently I have noticed that when I go onto Spotify and click on certain artists, no songs come up (although it will say how many songs I supposedly have saved) and it says “you have no playable songs by (x artist). go to playback settings to show un...

siubhan
Casual Listener
Recently I have noticed that when I go onto Spotify and click on certain artists, no songs come up (although it will say how many songs I supposedly have saved) and it says “you have no playable song...
2019-07-28 2:52:56 PM
2019-07-29 2:14:52 AM
siubhan
Casual Listener
936 Views
2 replies
0 likes

936 Views
2 replies
0 likes

Solved!! Premium won’t work

I have Spotify Premium but almost all of my saved songs which I’ve downloaded won’t play and i already logged off and in and i also have enough phone storage.CountryGermany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS...

Anam14897
Casual Listener
I have Spotify Premium but almost all of my saved songs which I’ve downloaded won’t play and i already logged off and in and i also have enough phone storage. Country Germany Device (iPhone...
2019-07-28 3:33:19 PM
2019-07-28 10:50:47 PM
Anam14897
Casual Listener
859 Views
2 replies
0 likes

859 Views
2 replies
0 likes

Lost all playlists

PlanPremiumCountryCanadaDevice(iPhone 8Operating System Windows 10 My Question or Issue i did the app update on my iPhone and now all my playlists are gone! How do I restore my playlists? I have a family plan and those that didn’t update still has al...

allgood247
Visitor
Plan Premium Country Canada Device (iPhone 8 Operating System Windows 10 My Question or Issue i did the app update on my iPhone and now all my playlists are gone! &nbsp...
2019-07-28 2:16:50 PM
2019-07-28 9:56:58 PM
Loxer
Community Legend
426 Views
2 replies
0 likes

426 Views
2 replies
0 likes

Most of my “liked songs” have vanished

PlanPremium CountryUSADeviceiPhone XRMy Question or IssueI don’t know when this happened but I noticed it at least a couple months ago, but originally I had AT LEAST a couple thousand songs, and now in my “liked songs” I only have 801 songs. I am con...

JadynBabyy
Visitor
Plan Premium Country USA Device iPhone XR My Question or Issue I don’t know when this happened but I noticed it at least a couple months ago, but originally I had AT LEAST a couple thous...
2019-07-23 8:00:07 PM
2019-07-28 9:54:43 PM
Loxer
Community Legend
731 Views
1 replies
0 likes
Deleted songs
missing songs
saved songs

731 Views
1 replies
0 likes

Local Files not syncing with iPhone

Hello, I am currently running Spotify on my iPhone XR, which is on the iOS version 12.3.1I have a family subscription premium account, and have uploaded some local files to Spotify on my Mac, and they will not sync onto my phone.The files play perfec...

hquntbed
Casual Listener
Hello, I am currently running Spotify on my iPhone XR, which is on the iOS version 12.3.1 I have a family subscription premium account, and have uploaded some local files to Spotify on my Mac, and t...
2019-07-24 11:14:37 AM
2019-07-28 5:07:13 PM
Jelsie
Newbie
498 Views
1 replies
0 likes

498 Views
1 replies
0 likes

Radio updates songs after downloading

I’ll download a radio, Start listening to it, and later that day the radio’s songs will change meaning some of the songs are downloaded and some are not. As someone with limited data that is quite inconvenient. I think the radio should update once a ...

Npostman
Roadie
I’ll download a radio, Start listening to it, and later that day the radio’s songs will change meaning some of the songs are downloaded and some are not. As someone with limited data that is quite in...
2019-07-28 1:59:06 PM
280 Views
0 replies
0 likes

280 Views
0 replies
0 likes

Main playlist disappeared

Hi, Big problem my main playlist dissapeared, no one deleted it I’m the sole owner of my account. It had 700+ songs in it I’m so so sooooo sad. Nothing in recovery either. Playlist name was Well++

Tada1983-us
Visitor
Hi, Big problem my main playlist dissapeared, no one deleted it I’m the sole owner of my account. It had 700+ songs in it 😞 I’m so so sooooo sad. Nothing in recovery either. P...
2019-07-24 9:10:17 PM
2019-07-27 10:24:36 PM
Loxer
Community Legend
318 Views
1 replies
0 likes

318 Views
1 replies
0 likes

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