Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62868 Views
  • 16 replies
  • 37 likes
  • 62868 Views
  • 16 replies
  • 37 likes

Spotify connect broken with Avahi

Hello, Spotify connect for iOS across Avahi is broken starting with version 8.5.6 (released two days ago). As of 8.5.6, Spotify does not list Denon devices. However it sees (and allows use of) Airplay protocol with both Denon and AppleTV devices. Ple...

  • Casual Listener
  • Hello, Spotify connect for iOS across Avahi is broken starting with version 8.5.6 (released two days ago). As of 8.5.6, Spotify does not list Denon devices. However it sees (and allows use of) Airpla...
  • dennypage
  • Casual Listener
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

Why I’m not seeing storylines?

PlanPremiumCountryPortugal DeviceiPhone 8 My Question or IssueEveryone is talking about storylines, I have the latest version of the app and I couldn’t see them! Can you fix this and make available to all markets?thx

  • Regular
  •   Plan Premium Country Portugal   Device iPhone 8   My Question or Issue Everyone is talking about storylines, I have the latest version of the app and I couldn’t see them! C...
  • 419 Views
  • 0 replies
  • 0 likes
  • 419 Views
  • 0 replies
  • 0 likes

Spotify issue in Car Play

More and more often Spotify does not work in my 2019 Mercedes Benz C Class. I can see only blank sheets or simple announcement with “null” problem. It is very disapointing. Also I do not know how to set up a Spotify so as it shows only downloaded son...

  • Newbie
  • More and more often Spotify does not work in my 2019 Mercedes Benz C Class. I can see only blank sheets or simple announcement with “null” problem. It is very disapointing. Also I do not know how to ...
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

De hele tijd als ik een nummer aan zet stopt die met afspelen weet iemand wat ik moet doen?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 2381 Views
  • 0 replies
  • 0 likes
  • 2381 Views
  • 0 replies
  • 0 likes

How to dislike a song in a radio station on premium

The button to dislike a song in a radio station recently disappeared. Now there’s just a heart to show I like a song. How do I tell the program to modify the station by removing similar songs? I could hit skip, but that shouldn’t be the method for mo...

  • Regular
  • The button to dislike a song in a radio station recently disappeared. Now there’s just a heart to show I like a song. How do I tell the program to modify the station by removing similar songs? I coul...
  • RyanC4
  • Newbie
  • 7694 Views
  • 5 replies
  • 7 likes
  • 7694 Views
  • 5 replies
  • 7 likes

Solved!! Music stops after a few seconds

Plan PremiumCountry UKDeviceiPhone 7Operating SystemiOS 10 Tracks stop playing after a few seconds. I tried to log out and back in, I deleted the app and downloaded it again but the issue persists...Any suggestions on how I can fix the issue?

  • Casual Listener
  • Plan Premium Country UK Device iPhone 7 Operating System iOS 10   Tracks stop playing after a few seconds. I tried to log out and back in, I deleted the app and downloaded it again b...
  • gsandri
  • Casual Listener
  • 10732 Views
  • 6 replies
  • 0 likes
  • 10732 Views
  • 6 replies
  • 0 likes

Listening to Premium via Chromecast Audio

PlanPremiumCountryUSADeviceiPhone XSOperating SystemiOS 12 My Question or Issue I just ordered a Google ChromeCast Audio puck, which I want to use to stream Spotify Premium to my analog receiver. My question is, will I get 320kpbs resolution doing th...

  • Newbie
  • Plan Premium Country USA Device iPhone XS Operating System iOS 12   My Question or Issue   I just ordered a Google ChromeCast Audio puck, which I want to use to stream Spotify Pr...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

I don't have access to a certain album.

PlanPremium CountryCanada DeviceiPhone 7 Plus & Macbook Pro 2018 Operating SystemiOS 12.3.1 & macOS Mojave 10.14.5 My Question or Issue As the title indicates, I don't have access to a certain album. When I search it on my Iphone it doesn't even come...

  • Newbie
  • Plan Premium   Country Canada   Device iPhone 7 Plus & Macbook Pro 2018   Operating System iOS 12.3.1 & macOS Mojave 10.14.5   My Question or Issue  As t...
  • 382 Views
  • 0 replies
  • 0 likes
  • iphone
    macOS
  • 382 Views
  • 0 replies
  • 0 likes

Acidental block

This is driving me nuts, i accidentaly blocked an artist id never heard in discovery, i liked the song and clicked block accidentaly. Its insane to me that its impossible to view a list of blocked content to review it. I dont know who the artist was ...

  • Newbie
  • This is driving me nuts, i accidentaly blocked an artist id never heard in discovery, i liked the song and clicked block accidentaly. Its insane to me that its impossible to view a list of blocked co...
  • splody
  • Newbie
  • 818 Views
  • 2 replies
  • 4 likes
  • artist
    Block
    blocked
    list
    preferences
    settings
    unblock
  • 818 Views
  • 2 replies
  • 4 likes

Superuser Contribution Glitch / song jump with CarPlay

Since quite recently, I am experiencing a very annoying issue when playing music in CarPlay: Spotify automatically jumps a few seconds (which range from 1-2 to sometimes half the track) forward in the currently playing song eEverytime Spotify is swit...

  • Regular
  • Since quite recently, I am experiencing a very annoying issue when playing music in CarPlay:   Spotify automatically jumps a few seconds (which range from 1-2 to sometimes half the track) forw...
  • Peter
  • Spotify Legend
  • 4293 Views
  • 5 replies
  • 0 likes
  • 4293 Views
  • 5 replies
  • 0 likes

“Favourites” playlist missing

PlanPremiumCountryAustraliaDeviceiPhone 6Operating SystemiOS 12.1.4 My Question or IssueI updated my Spotify app today, and I have a paid account. All my playlists are visible except for my “favourites” - that is any songs I’ve liked/clicked on the h...

  • Casual Listener
  • Plan Premium Country Australia Device iPhone 6 Operating System iOS 12.1.4   My Question or Issue I updated my Spotify app today, and I have a paid account. All my playlists are visibl...
  • bob298
  • Newbie
  • 1797 Views
  • 4 replies
  • 1 likes
  • 1797 Views
  • 4 replies
  • 1 likes

Superuser Contribution How do I get this new UI?

PlanPremiumCountryHK Device(iPhone XR)Operating System(iOS 12) My Question or Issue I had this UI for maybe 1 minute and then it disappeared on its own.I really want to have it again.

sy4l14tuk7i21.jpg
  • Casual Listener
  • Plan Premium Country HK   Device (iPhone XR) Operating System (iOS 12)   My Question or Issue   I had this UI for maybe 1 minute and then it disappeared on its own. I real...
  • Peter
  • Spotify Legend
  • 824 Views
  • 5 replies
  • 0 likes
  • 824 Views
  • 5 replies
  • 0 likes

Playing Songs Not On My Playlist

I have Premium, but yesterday random songs similar to what i listen to, but that are not on the playlist/album i’m currently listening to have started playing. I have autoplay turned off, and the random songs do not just play at the end of an album o...

  • Newbie
  • I have Premium, but yesterday random songs similar to what i listen to, but that are not on the playlist/album i’m currently listening to have started playing. I have autoplay turned off, and the ran...
  • 399 Views
  • 0 replies
  • 0 likes
  • 399 Views
  • 0 replies
  • 0 likes

My music has gone from downloaded to not downloaded. I need human help.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Spotify Stations iOS First Impressions / Feedback

I heard about the Stations iOS app today and immediately downloaded it. I really like it. I have to wonder, why wasn't this functionality just built into the normal Spotify app? I would love it if you could configure the normal Spotify app to autopla...

  • Casual Listener
  • I heard about the Stations iOS app today and immediately downloaded it. I really like it. I have to wonder, why wasn't this functionality just built into the normal Spotify app? I would love it if yo...
  • Billy-J
  • Spotify Star
  • 444 Views
  • 3 replies
  • 0 likes
  • 444 Views
  • 3 replies
  • 0 likes

Spotify not shuffling while in the car

PlanPremium CountryUnited States DeviceiPhone 8 Operating SystemiOS 12.3.1 When I hook my phone up to my car audio (either via bluetooth or a jack) songs will not shuffle. If it hit the shuffle button, it will light up green, but when one song ends a...

  • Newbie
  •   Plan Premium   Country United States   Device iPhone 8   Operating System iOS 12.3.1   When I hook my phone up to my car audio (either via bluetooth or a jack)...
  • LoganHelps
  • Composer
  • 1474 Views
  • 1 replies
  • 0 likes
  • 1474 Views
  • 1 replies
  • 0 likes

Local Files don't work on my phone

Hello I am TurkishMy English is sloppy. I'm sorry if I said anything wrong.I read Jacob's article on local files, but I don't understand.My steps;1. I turned the song into MP3 from YouTube.2. Spotify also appears in the local files. I just created a ...

  • Newbie
  • Hello  I am Turkish My English is sloppy. I'm sorry if I said anything wrong. I read Jacob's article on local files, but I don't understand. My steps; 1. I turned the song into MP3 from You...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Podcast not keeping place

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I drive into work I listen to podcasts, when I get to my desk it does not remember my pl...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I ...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Spotify with Instagram stories

PlanPremiumCountrySwedenDevice(iPhone X)Operating System(iOS 12.3.1) My Question or IssueI'm still not able to add music to my stories in Instagram. I have tried to contact Instagram several times about it, but getting in contact with them is like fi...

  • Newbie
  • Plan Premium Country Sweden Device (iPhone X) Operating System (iOS 12.3.1)   My Question or Issue I'm still not able to add music to my stories in Instagram. I have tried to contact I...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Can't acces podcasts offline in iPhone app

PlanPremiumCountryGermanyDeviceiPhone 6Operating SystemiOS 10 My Question or IssueI follow some podcasts in the iPhone App. I download them for offline usage. But when I am actually offline I cannot acces the podcast. I get the attached screen. I tri...

  • Music Fan
  • Plan Premium Country Germany Device iPhone 6 Operating System iOS 10   My Question or Issue I follow some podcasts in the iPhone App. I download them for offline usage. But when I am a...
  • Peter
  • Spotify Legend
  • 2253 Views
  • 4 replies
  • 0 likes
  • 2253 Views
  • 4 replies
  • 0 likes