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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 52737 Views
  • 16 replies
  • 36 likes
  • 52737 Views
  • 16 replies
  • 36 likes

High Quality v Normal Quality

PlanPremiumCountryEngland, United Kingdom Device(iPhone 10XS 64GB (ios.12.3)Operating System(Windows 10 Pro) My Question or IssueI listen to Spotify a lot when transporting to work and saw there's an option called 'Music Quality'I am very interested ...

  • Newbie
  • Plan Premium Country England, United Kingdom   Device (iPhone 10XS 64GB (ios.12.3) Operating System (Windows 10 Pro)   My Question or Issue I listen to Spotify a lot when transpo...
  • MattSuda
  • Spotify Star
  • 54325 Views
  • 1 replies
  • 0 likes
  • 54325 Views
  • 1 replies
  • 0 likes

Solved!! Can’t Reorder Playlists?

PlanFreeCountryUnited States DeviceApple IPad Mini 2Operating SystemiOS 12.1 My Question or IssueI am unable to reorder the songs on my playlists. I have read many posts about people who had the same issue, but after trying the given solutions, there...

68F647F9-BF49-40FD-9275-1A3C9A1621DE.png
  • Casual Listener
  • Plan Free Country United States   Device Apple IPad Mini 2 Operating System iOS 12.1   My Question or Issue I am unable to reorder the songs on my playlists. I have read many pos...
  • MattSuda
  • Spotify Star
  • 2113 Views
  • 3 replies
  • 0 likes
  • 2113 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music turning on itself, choosing random songs etc.

PlanPremiumCountryireland Device(iPhone 8+)Operating System(iOS 12.1) My Question or IssueHi there, I’ve been having a number of issues over the last 2 weeks. I’ve updated the app, deleted the app and nothing has worked. issue #1:If I pause music and...

  • Newbie
  • Plan Premium Country ireland    Device (iPhone 8+) Operating System (iOS 12.1)   My Question or Issue Hi there,   I’ve been having a number of issues over the last 2 ...
  • user-removed
  • Not applicable
  • 2241 Views
  • 2 replies
  • 1 likes
  • bug
    Help
    iOS
  • 2241 Views
  • 2 replies
  • 1 likes

Superuser Contribution song will not play or show up in saved music

A song (on the outside looking in) that shows up for an artist (alison krauss and union station) of the album(paper airplane). shows it is available to play, I have it saved(now known as liked), however the song will not play. nor does it show up in ...

  • Casual Listener
  • A song (on the outside looking in) that shows up for an artist (alison krauss and union station) of the album(paper airplane). shows it is available to play, I have it saved(now known as liked), howe...
  • user-removed
  • Not applicable
  • 973 Views
  • 1 replies
  • 1 likes
  • no playback
    song won't play
    song won't show up in saved music
  • 973 Views
  • 1 replies
  • 1 likes

Superuser Contribution Downloaded songs not playing

PlanPremiumCountry DeviceiPhone 7Operating Systemios 12.2 My Question or IssueYesterday I made some new playlists and downloaded them overnight. Now I can’t play any of my downloaded songs without wifi/data which is the main reason i bought premium. ...

  • Newbie
  • Plan Premium Country   Device iPhone 7 Operating System ios 12.2   My Question or Issue Yesterday I made some new playlists and downloaded them overnight. Now I can’t play any of ...
  • user-removed
  • Not applicable
  • 10431 Views
  • 1 replies
  • 0 likes
  • 10431 Views
  • 1 replies
  • 0 likes

How do I see who follows my account?

Premium account DeviceiPhone SE I used to be able to see who followed my account by clicking a profile pic in the top left corner of the iPhone app but its gone. Is there now no way of seeing who follows my account?

  • Newbie
  • Premium account  Device iPhone SE    I used to be able to see who followed my account by clicking a profile pic in the top left corner of the iPhone app but its gone. Is there now ...
  • OneByBoo
  • Roadie
  • 5031 Views
  • 1 replies
  • 0 likes
  • 5031 Views
  • 1 replies
  • 0 likes

Web Player (Chrome)

Hio there, I'm trying to listen on to my premium plan on my iphone and everytime I play a song a message appears you are listen on WEB PLAYER CHROME and every song i play jumps forward after 30 secs to teh next song. I've removed the app, changed the...

  • Casual Listener
  • Hio there, I'm trying to listen on to my premium plan on my iphone and everytime I play a song a message appears you are listen on WEB PLAYER CHROME and every song i play jumps forward after 30 secs ...
  • Billy-J
  • Spotify Star
  • 725 Views
  • 1 replies
  • 0 likes
  • 725 Views
  • 1 replies
  • 0 likes

Solved!! Spotify using mobile data in offline mode

PlanPremiumAustralia DeviceiPhone 5Operating SystemiOS 10.3.3 I got Spotify Premium recently and turned disabled data for it in settings as I don't have unlimited. Recently (possibly after the latest update) it's been using my data even though it's s...

  • Newbie
  • Plan Premium Australia   Device iPhone 5 Operating System iOS 10.3.3   I got Spotify Premium recently and turned disabled data for it in settings as I don't have unlimited. Recentl...
  • Billy-J
  • Spotify Star
  • 1650 Views
  • 1 replies
  • 0 likes
  • 1650 Views
  • 1 replies
  • 0 likes

Spotify starts playing when I turn off alarm

PlanFamilyCountryczech republicDeviceiphone XSOperating SystemiOS latest My Question or IssueEvery time alarm goes off on my iphone XS (with all updates), and I turn off the alarm, spotify start playing automatically. every single time. No setting to...

  • Casual Listener
  • Plan Family Country czech republic Device iphone XS Operating System iOS latest   My Question or Issue Every time alarm goes off on my iphone XS (with all updates), and I turn off the ...
  • Billy-J
  • Spotify Star
  • 1058 Views
  • 1 replies
  • 1 likes
  • 1058 Views
  • 1 replies
  • 1 likes

While Autoplay is turned off, similar artitsts keep coming up. How to solve this?

Hello all, Below is a screenshot of my Spotify preferences, where I tried to turn off showing up similar artists. But it's not succeeding. What do I have to look for, to solve this?Allready thanks for the answers. Device: iPhone 7 Plus, iOS 12.2, Pla...

SPOTIFY - 4.png
  • Regular
  • Hello all, Below is a screenshot of my Spotify preferences, where I tried  to turn off showing up similar artists. But it's not succeeding. What do I have to look for, to solve this? Allre...
  • Loxer
  • Community Legend
  • 1511 Views
  • 8 replies
  • 1 likes
  • 1511 Views
  • 8 replies
  • 1 likes

Spotify wont sync local songs to phone

I had a playlist synced before, had all my local files. I tried to add a song and it messed up everything. I undownloaded then redownloaded the playlist and now I get the "you must own the song" error. I did all that sync offline on phone and compute...

  • Casual Listener
  • I had a playlist synced before, had all my local files. I tried to add a song and it messed up everything. I undownloaded then redownloaded the playlist and now I get the "you must own the song" erro...
  • 492 Views
  • 0 replies
  • 0 likes
  • 492 Views
  • 0 replies
  • 0 likes

Spotify Connect stopped working on Bose Soundbar 700

PlanPremiumCountryAUDeviceiPhone XSOperating SystemiOS Bose has recently rolled out support for AirPlay 2, which is nice, but I can't use Spotify Connect with my Soundbar 700 any more -- the option is not available and the device is only shown under ...

  • Casual Listener
  • Plan Premium Country AU Device iPhone XS Operating System iOS   Bose has recently rolled out support for AirPlay 2, which is nice, but I can't use Spotify Connect with my Soundbar 700 a...
  • 2272 Views
  • 0 replies
  • 0 likes
  • 2272 Views
  • 0 replies
  • 0 likes

Flips back and forth between songs

While listening to Spotify it keeps flipping back and forth between two songs. It plays a little from one and then switches to the other and plays a little, then it goes back to the first, etc. When one song is done, it starts a new one and flips bac...

  • Newbie
  • While listening to Spotify it keeps flipping back and forth between two songs.  It plays a little from one and then switches to the other and plays a little, then it goes back to the first, etc....
  • 597 Views
  • 0 replies
  • 0 likes
  • 597 Views
  • 0 replies
  • 0 likes

Unqueue a radio station

PlanPremiumCountry USA Operating SystemiOS 12 I added a radio station to my queue. Now there are an infinite number of songs queued. When I try to play an album in sequence the queue overrides it. How do I unqueue the radio station?

  • Casual Listener
  •   Plan Premium Country USA    Operating System iOS 12    I added a radio station to my queue.  Now there are an infinite number of songs queued. When I try to pl...
  • 971 Views
  • 0 replies
  • 0 likes
  • queue
    radio station
  • 971 Views
  • 0 replies
  • 0 likes

Bypassing “offline sync” because it doesn’t exist on device

PlanPremiumCountryUSDeviceiPhone XS MaxOperating System(iOS 10, Windows 10) My Question or IssueI got it to appear here by making a new folder on my laptop and dropping in the songs. Then made a new playlist on my desktop version. Then I turned off “...

  • Visitor
  •   Plan Premium Country US Device iPhone XS Max Operating System (iOS 10, Windows 10)   My Question or Issue I got it to appear here by making a new folder on my laptop and droppi...
  • TRandrup
  • Newbie
  • 1437 Views
  • 2 replies
  • 1 likes
  • 1437 Views
  • 2 replies
  • 1 likes

my Spotify artist radio is not working, the genre radio works but not artist radio.

Everytime I try the artist radio, it acts like it is loading put never loads. The genre radio works but this one doesn’t and I tried everything that other people suggested who had similar problems and nothing worksPlanPremiumCountryUnited StatesDevic...

  • Newbie
  • Everytime I try the artist radio, it acts like it is loading put never loads. The genre radio works but this one doesn’t and I tried everything that other people suggested who had similar problems an...
  • user-removed
  • Not applicable
  • 1121 Views
  • 1 replies
  • 2 likes
  • 1121 Views
  • 1 replies
  • 2 likes

Download not possible

PlanPremiumCountryGermanyDeviceiPhone 7Operating SystemiOS 12.2 My Question or IssueWe have a family plan and my wife is not able to download "new" albums/audio books. New means: she hasn't downloaded this album before. If she downloaded it before, s...

  • Newbie
  • Plan Premium Country Germany Device iPhone 7 Operating System iOS 12.2   My Question or Issue We have a family plan and my wife is not able to download "new" albums/audio books. New me...
  • 438 Views
  • 0 replies
  • 0 likes
  • 438 Views
  • 0 replies
  • 0 likes

Local Files

PlanPremiumCountryUk DeviceiPhone 7 (iOS 12.3)/MacBook Pro (High Sierra) My Question or IssueHi!I appreciate this topic has been discussed a huge amount but I haven’t found a resolution to my issue. What I want - Merging my iTunes music and Spotify s...

  • Newbie
  • Plan Premium Country Uk   Device iPhone 7 (iOS 12.3)/MacBook Pro (High Sierra)   My Question or Issue Hi! I appreciate this topic has been discussed a huge amount but I haven’t fo...
  • 428 Views
  • 0 replies
  • 0 likes
  • 428 Views
  • 0 replies
  • 0 likes

Streaming to Sony ht-st5000 stops after 1:08

PlanPremiumCountryNetherlandsDevice(iPhone 7)Operating System(iOS 12.1) My Question or IssueI have spotify premium and want to stream to my Sony ht-5000 soundbar over WiFi. It stops playing after 1:08. When I press play again and select the sound bar...

  • Newbie
  •   Plan Premium Country Netherlands Device (iPhone 7) Operating System (iOS 12.1)   My Question or Issue I have spotify premium and want to stream to my Sony ht-5000 soundbar over...
  • 894 Views
  • 0 replies
  • 1 likes
  • 894 Views
  • 0 replies
  • 1 likes

Equalizer does not re-enable after app is restarted

PlanPremiumCountryUKDeviceiPhone 8 PlusOperating SystemiOS 12 My Question or IssuePlay some music in the iPhone Spotify app.Go to Settings->Playback->Equalizer and modify the chart to massively increase the base and reduce the treble (so that you can...

  • Newbie
  • Plan Premium Country UK Device iPhone 8 Plus Operating System iOS 12   My Question or Issue Play some music in the iPhone Spotify app. Go to Settings->Playback->Equalizer and mo...
  • yoyoyo1211
  • Newbie
  • 645 Views
  • 1 replies
  • 0 likes
  • 645 Views
  • 1 replies
  • 0 likes