Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69358 Views
  • 16 replies
  • 37 likes
  • 69358 Views
  • 16 replies
  • 37 likes

Favorite artist

PlanPremiumCountryNorwayDeviceiPhone 6Operating SystemiOS 12.1.4 My Question or Issue I want to see others favorite artist instead of recently plater artist.

  • Casual Listener
  •   Plan Premium Country Norway Device iPhone 6 Operating System iOS 12.1.4   My Question or Issue   I want to see others favorite artist instead of recently plater artist. ...
  • kevsem
  • Casual Listener
  • 670 Views
  • 2 replies
  • 0 likes
  • 670 Views
  • 2 replies
  • 0 likes

Spotify won’t load only certain albums

I have a iPhone 6s+ and I am trying to listen to the “Arche” and “vulgur” albums by Dir en grey, the app says that the album is there and it shows the songs. But when I click on it it doesn’t load at all. I’ve tried logging out, clearing my history a...

  • Newbie
  • I have a iPhone 6s+ and I am trying to listen to the “Arche” and “vulgur” albums by Dir en grey, the app says that the album is there and it shows the songs. But when I click on it it doesn’t load at...
  • Nico
  • Community Legend
  • 517 Views
  • 1 replies
  • 0 likes
  • 517 Views
  • 1 replies
  • 0 likes

How do you add an album to your playlist with the free version?

How do you add an album to your playlist with the free version? er it will be for us to try and help.PlanFree/PremiumCountry DeviceiPhone 6Operating SystemiOS 10 My Question or Issue

  • Roadie
  • How do you add an album to your playlist with the free version? er it will be for us to try and help. Plan Free/Premium Country   Device iPhone 6 Operating System iOS 10   My Ques...
  • 375 Views
  • 0 replies
  • 0 likes
  • Albums
    Playlists
  • 375 Views
  • 0 replies
  • 0 likes

Song library not updating

PlanPremiumCountryGermanyDevice(iPhone 7Operating SystemCurrent ios My Question or IssueHi guysEver since one of the last updates albums that I save don't show in my song library anymore. They do show in albums tho. Also, my library isnt full.what ca...

  • Casual Listener
  •   Plan Premium Country Germany Device (iPhone 7 Operating System Current ios   My Question or Issue Hi guys Ever since one of the last updates albums that I save don't show in m...
  • Naitsabk
  • Casual Listener
  • 787 Views
  • 4 replies
  • 0 likes
  • 787 Views
  • 4 replies
  • 0 likes

Can’t search artists or play unsaved music

PlanPremiumCountryDenmark DeviceiPhone 6sOperating SystemiOS 12.1 My Question or IssueI purchased Premium Family around the 25th and have since then experienced some extremely annoying problems. None of the other family members have them. I can only ...

  • Newbie
  •     Plan Premium Country Denmark   Device iPhone 6s Operating System iOS 12.1   My Question or Issue I purchased Premium Family around the 25th and have since then ex...
  • 378 Views
  • 0 replies
  • 0 likes
  • 378 Views
  • 0 replies
  • 0 likes

Solved!! Apple Watch App Not Connecting to iOS Phone App

PlanPremium CountryCanada DeviceiPhone 8Apple Watch 4 GPS/LTE Operating SystemIOS 12.2watchOS 5.1.3 My Apple Watch Spotify app will not connect to my phone. It just has my watch’s name listed but no controls with Spotify. I’ve reinstalled and uninsta...

  • Regular
  • Plan Premium   Country Canada   Device iPhone 8 Apple Watch 4 GPS/LTE   Operating System IOS 12.2 watchOS 5.1.3   My Apple Watch Spotify app will not connect to my p...
  • MattSuda
  • Spotify Star
  • 22619 Views
  • 5 replies
  • 0 likes
  • 22619 Views
  • 5 replies
  • 0 likes

Solved!! Can’t access album

PlanPremiumCountryEngland DeviceiPhone 6sOperating SystemiOS 12.1.4 My Question or IssueWhen I try to access the album ‘Bach, J.S.: The Organ Works’, recorded by Peter Hurford (spotify:album:7qePjeQ4Je8G1RqeaiIQVs), I am presented with a screen that ...

  • Casual Listener
  • Plan Premium Country England  Device iPhone 6s Operating System iOS 12.1.4   My Question or Issue When I try to access the album ‘Bach, J.S.: The Organ Works’, recorded by Peter H...
  • Stretto
  • Casual Listener
  • 1929 Views
  • 2 replies
  • 0 likes
  • Something went wrong
    unavailable
    Unavailable album
  • 1929 Views
  • 2 replies
  • 0 likes

Listening time not updating

I always use spotify with my data and only the date is updating but the hours I listened to is not. The last time the “number of hours” was updated was when there were new songs and I had to download them, and that was March 25, 2019. I badly needed ...

  • Newbie
  • I always use spotify with my data and only the date is updating but the hours I listened to is not. The last time the “number of hours” was updated was when there were new songs and I had  to do...
  • 361 Views
  • 0 replies
  • 0 likes
  • 361 Views
  • 0 replies
  • 0 likes

iPhone

I have seen some third-party iPhone data erasers on Google. If I use them, will they damage other data on my iPhone?

  • Casual Listener
  • I have seen some third-party iPhone data erasers on Google. If I use them, will they damage other data on my iPhone?  
  • Iamsfer
  • Casual Listener
  • 848 Views
  • 7 replies
  • 0 likes
  • 848 Views
  • 7 replies
  • 0 likes

Can't download some songs from local files!

I previously bought Lemonade on Itunes and wanted to listen to it on Spotify. I tried adding it from my local files to one of my playlists and some of the songs I can play whereas some of them I cannot.Both my phone and laptop are connected to the sa...

  • Newbie
  • I previously bought Lemonade on Itunes and wanted to listen to it on Spotify. I tried adding it from my local files to one of my playlists and some of the songs I can play whereas some of them I cann...
  • Bethany_Dawn
  • Community Legend
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

Downloading and Sorting

PlanPremiumCountryUSADevice(iPhone X Max)Operating System(iOS) My Question or IssueI would like the option to Download and then stop the download process, but keep the tracks that it has downloaded. For example, if im rushing to download and it has g...

  • Newbie
  • Plan Premium Country USA Device (iPhone X Max) Operating System (iOS)   My Question or Issue I would like the option to Download and then stop the download process, but keep the tracks...
  • 291 Views
  • 0 replies
  • 0 likes
  • 291 Views
  • 0 replies
  • 0 likes

Album behaviour

My Question or IssueHi folksOK so let’s say I have an album I like, I’ve saved three tracks from it. In desktop, under ‘albums’ it’ll have only those three tracks and the option to view full album. On iOS it saves the whole album to your albums folde...

  • Casual Listener
  •     My Question or Issue Hi folks OK so let’s say I have an album I like, I’ve saved three tracks from it. In desktop, under ‘albums’ it’ll have only those three tracks and the option t...
  • Mauriarti
  • Music Fan
  • 489 Views
  • 4 replies
  • 3 likes
  • 489 Views
  • 4 replies
  • 3 likes

"Don't play this artist" doesn't work.

It worked for a while...but right now I can't block anyone.

  • Casual Listener
  • It worked for a while...but right now I can't block anyone.
  • Mantisentil
  • Community Legend
  • 863 Views
  • 3 replies
  • 1 likes
  • 863 Views
  • 3 replies
  • 1 likes

CarPlay Issue

PlanPremiumCountryUSADeviceiphone XSOperating System(iOS 12.2 My Question or IssueHi, I just recently started having an issue in my Durango with uConnect CarPlay where Spotify randomly stops playing. The song status bar shows it still playing but the...

  • Casual Listener
  •   Plan Premium Country USA Device iphone XS Operating System (iOS 12.2   My Question or Issue Hi, I just recently started having an issue in my Durango with uConnect CarPlay whe...
  • 539 Views
  • 0 replies
  • 1 likes
  • 539 Views
  • 0 replies
  • 1 likes

Recently Played

My Question or IssueI have an Iphone Xs and spotify premium and whenever I click on my artists under my recently played it takes me to the artists home page instead of my downloaded songs. This is a new problem that started occuring out of nowhere an...

  • Newbie
  •     My Question or Issue I have an Iphone Xs and spotify premium and whenever I click on my artists under my recently played it takes me to the artists home page instead of my downloaded...
  • MattSuda
  • Spotify Star
  • 1251 Views
  • 2 replies
  • 3 likes
  • 1251 Views
  • 2 replies
  • 3 likes

Searching Songs

Hi guys. I’m on my Liked Songs. Does anyone have the alphabet first letter bar missing on the right? I have to scroll ALL the way down to listen to a song that starts with a T instead of clicking the letter t and being directed there.

  • Casual Listener
  • Hi guys. I’m on my Liked Songs. Does anyone have the alphabet first letter bar missing on the right?   I have to scroll ALL the way down to listen to a song that starts with a T instead of cli...
  • MattSuda
  • Spotify Star
  • 564 Views
  • 1 replies
  • 2 likes
  • 564 Views
  • 1 replies
  • 2 likes

How to delete downloaded songs but not get rid of them from library

I have spotify premium (version 8.4.99) and I'm using on my iPhone6. I've downloaded some music on it and I've selected the option to have an artist's music not be downloaded since I don't really listen to them while I'm out and about, however it sti...

  • Regular
  • I have spotify premium (version 8.4.99) and I'm using on my iPhone6.   I've downloaded some music on it and I've selected the option to have an artist's music not be downloaded since I don't r...
  • 390 Views
  • 0 replies
  • 0 likes
  • 390 Views
  • 0 replies
  • 0 likes

If I tap an artist in my libary why its drop back to the artist page?

So I have spotify for a year,and when I tapped to the libary and I opened one of the artist the spotify is show me the songs what I downloaded from the artist. Now when I am tap on the artist in the libary it show the artist page. Why? And how can i ...

  • Newbie
  • So I have spotify for a year,and when I tapped to the libary and I opened one of the artist the spotify is show me the songs what I downloaded from the artist. Now when I am tap on the artist in the ...
  • 382 Views
  • 0 replies
  • 0 likes
  • 382 Views
  • 0 replies
  • 0 likes

Some official spotify playlists are acting wierd on song skip

PlanPremiumCountryCanada DeviceiPhone 7Operating SystemiOS 12.2Spotify version8.4.99.771 My Question or IssueHello! I'm having some problems with certain Spotify's official playlists. Here what is acting wierd :- Both "Brain Food" and "Dance Party" a...

  • Regular
  • Plan Premium Country Canada   Device iPhone 7 Operating System iOS 12.2 Spotify version 8.4.99.771   My Question or Issue Hello!  I'm having some problems with certain Sp...
  • 381 Views
  • 0 replies
  • 0 likes
  • 381 Views
  • 0 replies
  • 0 likes

Recently Played list is taking me to artists' page, not saved songs

So the recently played list is my go-to when heading on to Spotify. Usually, when I go on to it and click on an artist, instead of taking me to all the saved/downloaded music I have of that artist it sends me to the artists' page instead. It is very ...

  • Casual Listener
  • So the recently played list is my go-to when heading on to Spotify. Usually, when I go on to it and click on an artist, instead of taking me to all the saved/downloaded music I have of that artist it...
  • chazwik31
  • Newbie
  • 2345 Views
  • 7 replies
  • 18 likes
  • Recently played artist
  • 2345 Views
  • 7 replies
  • 18 likes