Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62848 Views
  • 16 replies
  • 37 likes
  • 62848 Views
  • 16 replies
  • 37 likes

Solved!! Disappearing Playback Options

This is the second time it’s happened to me in 2 months and just wanted to post here to shine some light on it so it can get fixed PlanPremiumCountryAustraliaDeviceiPhone XSOperating SystemiOS 12.2

  • Casual Listener
  • This is the second time it’s happened to me in 2 months and just wanted to post here to shine some light on it so it can get fixed 😁   Plan Premium Country Australia Device iPhone XS Op...
  • Loxer
  • Community Legend
  • 4086 Views
  • 3 replies
  • 0 likes
  • 4086 Views
  • 3 replies
  • 0 likes

Shuffle keeps turning off!!!

PlanPremiumCountryUSADeviceIphone XOperating SystemIOS 12.1.4My Question or IssueI only listen to my playlists on shuffle and repeat, but these settings are constantly turning off automatically. I’ve tried deleting the app and reinstalling it, exitin...

  • Newbie
  • Plan Premium Country USA Device Iphone X Operating System IOS 12.1.4 My Question or Issue I only listen to my playlists on shuffle and repeat, but these settings are constantly turning off a...
  • Loxer
  • Community Legend
  • 986 Views
  • 1 replies
  • 0 likes
  • shuffle
  • 986 Views
  • 1 replies
  • 0 likes

Local Files will not Sync from Mac onto iPhone

Premium U.S. but currently studying in U.K. iPhone 8s Macbook Pro I have seen numerous posts on this in other threads, but all of the solutions I have seen did not work for me. I am on an iPhone and Macbook Pro. My downloaded songs appear on the Macb...

  • Newbie
  • Premium  U.S. but currently studying in U.K.   iPhone 8s  Macbook Pro   I have seen numerous posts on this in other threads, but all of the solutions I have seen did not wor...
  • 526 Views
  • 0 replies
  • 0 likes
  • iphone
    local files
    Local files for Spotify Mobile
    local files not syncing
    local files on iphone
    local files sync mobile phone
    macbook
  • 526 Views
  • 0 replies
  • 0 likes

Can’t swipe to queue songs or add to library since latest update

SInce the latest Spotify update installed on my iPhone last night I’ve found that it won’t let me swipe left or right now to queue or add a song to my library. I could do this prior to the update. Say for instance I search for an artist and go to the...

  • Music Fan
  • SInce the latest Spotify update installed on my iPhone last night I’ve found that it won’t let me swipe left or right now to queue or add a song to my library.    I could do this prior to...
  • Hazizanoam66
  • Newbie
  • 8500 Views
  • 7 replies
  • 6 likes
  • 8500 Views
  • 7 replies
  • 6 likes

Select audio output target before tapping 'play'

DeviceiPhone XS MAX, iPad ProOperating SystemiOS - latest My Question or IssueA constant frustration of mine is that I'd like to choose an audio output device before I tap 'play' on my iOS devices. Have I missed something, is this possible, or can it...

  • Casual Listener
  • Device iPhone XS MAX, iPad Pro Operating System iOS - latest   My Question or Issue A constant frustration of mine is that I'd like to choose an audio output device before I tap 'play' on ...
  • 656 Views
  • 0 replies
  • 3 likes
  • audio output
    Speakers
  • 656 Views
  • 0 replies
  • 3 likes

Solved!!Superuser Contribution Duplicate title on genre pages

On genre landing pages there are two titles, one on the title bar and one on the content (activity) page.

29593BAE-A911-4BF4-A919-D56FE60AB8A4.jpeg FECB5BA9-C9C4-4157-BF31-28761D87F707.jpeg
  • Composer
  • On genre landing pages there are two titles, one on the title bar and one on the content (activity) page.    
  • Peter
  • Spotify Legend
  • 871 Views
  • 3 replies
  • 0 likes
  • iOS
    Mobile
  • 871 Views
  • 3 replies
  • 0 likes

Premium y aleatorio en iphone

Buenas,Mi cuenta es premium y sigue saliendo el modo aleatorio en el móvil. No puedo desactivarlo con la opción de entrar en la canción y darle a las flechitas. Acabo de pagar la cuenta premium solo y exclusivamente para poder disfrutar de Spotify en...

  • Casual Listener
  • Buenas, Mi cuenta es premium y sigue saliendo el modo aleatorio en el móvil. No puedo desactivarlo con la opción de entrar en la canción y darle a las flechitas. Acabo de pagar la cuenta premium sol...
  • Jpgchief
  • Spotify Star
  • 494 Views
  • 2 replies
  • 0 likes
  • 494 Views
  • 2 replies
  • 0 likes

no funciona en el ipod

seria educado si allien respondiera que passa que pagamos para no escuchiar la musica ,,,, os parece bien que vuestros clientes no estan insodisfechos ,,,,

  • Casual Listener
  • seria educado si allien respondiera que passa que pagamos para no escuchiar la musica ,,,, os parece bien que vuestros clientes no  estan insodisfechos ,,,, 
  • Jpgchief
  • Spotify Star
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

no funciona el modo aleatorio en iphone

Arme una playlist en mi iPhone, pero al colocar y dejar marcado el modo aleatorio, este no mezcla las canciones. Las reproduce en el orden puesto, y es molesto porque hay canciones de un mismo álbum que suenan seguidas del mismo artista y quisiera qu...

  • Music Fan
  • Arme una playlist en mi iPhone, pero al colocar y dejar marcado el modo aleatorio, este no mezcla las canciones. Las reproduce en el orden puesto, y es molesto porque hay canciones de un mismo álbum ...
  • Jpgchief
  • Spotify Star
  • 1035 Views
  • 1 replies
  • 1 likes
  • 1035 Views
  • 1 replies
  • 1 likes

Problema al ecualizar con AirPlay

PlanPremiumCountryEcuador DeviceIphone XOperating SystemiOS 12 My Question or IssueAntes de actualizar a iOS 12.0 podía seleccionar la ecualizacion manualmente o seleccionar cualquier pre seteo de la lista mientras hacía streaming a un AirPort Expres...

  • Casual Listener
  • Plan Premium Country Ecuador   Device Iphone X Operating System iOS 12   My Question or Issue Antes de actualizar a iOS 12.0 podía seleccionar la ecualizacion manualmente o selec...
  • Jpgchief
  • Spotify Star
  • 796 Views
  • 1 replies
  • 1 likes
  • Ecualizador AirPort express iOS
  • 796 Views
  • 1 replies
  • 1 likes

Problemas con la app

Tengo un iPhone 5 con iOS 9.2 y tengo Spotify premium. Cada ve que usó la app, después de unos minutos se cierra. Ya reinicie el teléfono, elimine y descargue la app, y nada funciona. Alguna idea?

  • Newbie
  • Tengo un iPhone 5 con iOS 9.2 y tengo Spotify premium. Cada ve que usó la app, después de unos minutos se cierra. Ya reinicie el teléfono, elimine y descargue la app, y nada funciona. Alguna idea?
  • Jpgchief
  • Spotify Star
  • 617 Views
  • 1 replies
  • 1 likes
  • Apple iPhone app
  • 617 Views
  • 1 replies
  • 1 likes

While using spotify, automatic screensaver doesn't work!

PlanPremiumCountryGermanyDeviceiPhone SEOperating SystemiOS 12.2 My Question or IssueWhen I use spotify (and also when I pause spotify), the automatic screen saver (after 30 sec.) doesn't work. Even, if I screen saver is turned on and I move my phone...

  • Newbie
  • Plan Premium Country Germany Device iPhone SE Operating System iOS 12.2   My Question or Issue When I use spotify (and also when I pause spotify), the automatic screen saver (after 30 ...
  • Loxer
  • Community Legend
  • 804 Views
  • 1 replies
  • 0 likes
  • 804 Views
  • 1 replies
  • 0 likes

Deine Top-Genres in Search

PlanPremiumCountryGermany DeviceiPhone 8Operating System(iOS 12.2) My Question or IssueWhen i go to the Search tab there was my Favorite Genres on top of the tab. How can i change the genres? I would change Pop to metal but there is no option.

B881EFEF-658D-4B2F-AD69-6A8DF7E2599E.png
  • Newbie
  • Plan Premium Country Germany  Device iPhone 8 Operating System (iOS 12.2)   My Question or Issue When i go to the Search tab there was my Favorite Genres on top of the tab. How ca...
  • Loxer
  • Community Legend
  • 3149 Views
  • 2 replies
  • 0 likes
  • genres
    Search
    Top-Genres
  • 3149 Views
  • 2 replies
  • 0 likes

Podcast completely fackt

PlanPremiumCountryNorwayDeviceiPhone 10Operating System(iOS 12) My Question or IssueI am unable to play or download podcasts on my device. When I click the podcast to play it comes up on the playbar, but it doesn’t stream. If I try to download the po...

  • Newbie
  •   Plan Premium Country Norway Device iPhone 10 Operating System (iOS 12)   My Question or Issue I am unable to play or download podcasts on my device. When I click the podcast to...
  • Watto_
  • Newbie
  • 360 Views
  • 1 replies
  • 1 likes
  • 360 Views
  • 1 replies
  • 1 likes

Shuffle Play, albums aren't working in Offline Mode

Family Premium, GermanyCountryiPhone 5, iOS 12.1.4 In offline mode, lots of features aren't working for me. I enabled offline mode in the settings and downloaded songs and albums, but they aren't properly working offline.When I click on a song to pla...

  • Newbie
  • Family Premium, Germany Country iPhone 5, iOS 12.1.4   In offline mode, lots of features aren't working for me. I enabled offline mode in the settings and downloaded songs and albums, b...
  • 548 Views
  • 0 replies
  • 0 likes
  • 548 Views
  • 0 replies
  • 0 likes

Quality changes mid playback

Plan: PremiumCountry: ArgentinaDevice: iPhone XS with AirPodsOperating System: iOS 12.2My Question or Issue: Sometimes the quality goes really bad and then comes back up, this happens to me everyday, even though I hear downloaded songs so no cellular...

  • Regular
  • Plan: Premium Country: Argentina Device: iPhone XS with AirPods Operating System: iOS 12.2 My Question or Issue:   Sometimes the quality goes really bad and then comes back up, t...
  • Loxer
  • Community Legend
  • 489 Views
  • 1 replies
  • 0 likes
  • iOS
    Premium
    quality
  • 489 Views
  • 1 replies
  • 0 likes

Old UI Appearing Then Disappearing

PlanPremiumCountryUSDeviceiPhone 7 PlusOperating SystemiOS 12.2.2 / Spotify 8.4.98.741 My Question or IssueAfter installing Spotify from the iTunes store, my library is displayed using the old UI. However when attempting to view Playlists, Albums, or...

fullsizeoutput_223c.jpeg fullsizeoutput_223d.jpeg fullsizeoutput_223e.jpeg
  • Music Fan
  • Plan Premium Country US Device iPhone 7 Plus Operating System iOS 12.2.2 / Spotify 8.4.98.741   My Question or Issue After installing Spotify from the iTunes store, my library is displ...
  • overwilhelmed
  • Music Fan
  • 2545 Views
  • 9 replies
  • 0 likes
  • 2545 Views
  • 9 replies
  • 0 likes

Artist search

PlanPremium DeviceiPhone X My Question or IssueI used to be able to search for an artist and get a list of popular songs and also a full discography but nothing of the sort comes up now, only premade playlists. Was wondering if this is a bug or a new...

  • Newbie
  • Plan Premium   Device iPhone X   My Question or Issue I used to be able to search for an artist and get a list of popular songs and also a full discography but nothing of the sort co...
  • 291 Views
  • 0 replies
  • 0 likes
  • 291 Views
  • 0 replies
  • 0 likes

Podcast downloads forever, and plays for 1-3 minutes then cuts out

PlanFree/PremiumCountryAustraliaPhone typeiPhone 8 Operating SystemIos 12.2 My Question or Issuerecently I have been listening to the misfits podcast, it only plays for a few minutes then cuts out. I can’t download any of the episodes and it just dow...

  • Newbie
  •   Plan Free/Premium Country Australia Phone type iPhone 8 Operating System Ios 12.2   My Question or Issue recently I have been listening to the misfits podcast, it only plays ...
  • 847 Views
  • 0 replies
  • 0 likes
  • 847 Views
  • 0 replies
  • 0 likes

Collection button icon on iOS

The heart (❤) button has been reverted back to the plus (+) button after it was changed on all platforms last year. However, on iOS we still have the heart icon. Will this eventually be changed back to the plus (+) icon so that the design will be con...

  • Newbie
  • The heart (❤) button has been reverted back to the plus (+) button after it was changed on all platforms last year.   However, on iOS we still have the heart icon.   Will this e...
  • 309 Views
  • 0 replies
  • 1 likes
  • 309 Views
  • 0 replies
  • 1 likes