Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64455 Views
  • 16 replies
  • 37 likes
  • 64455 Views
  • 16 replies
  • 37 likes

Certain songs won’t play

PlanPremiumCountryU.S DeviceiPhone 6Operating SystemiOS 12 My Question or IssueCertain songs won’t play when I tap them. The songs aren’t greyed out and are definitely available, they used to play early in my subscription. When i tap the song (ex: EV...

  • Visitor
  •   Plan Premium Country U.S   Device iPhone 6 Operating System iOS 12   My Question or Issue Certain songs won’t play when I tap them. The songs aren’t greyed out and are de...
  • 482 Views
  • 0 replies
  • 0 likes
  • 482 Views
  • 0 replies
  • 0 likes

Solved!! Adding a whole album to my queue.

PlanPremiumCountryUsaDeviceiPhone 8Operating SystemiOS 10 My Question or Issue The option to add an album to my queue has disappeared. How do I add an album to my queue?

  • Casual Listener
  •   Plan Premium Country Usa Device iPhone 8 Operating System iOS 10   My Question or Issue   The option to add an album to my queue has disappeared. How do I add an album to...
  • Fallenposters
  • Casual Listener
  • 7816 Views
  • 4 replies
  • 0 likes
  • 7816 Views
  • 4 replies
  • 0 likes

Problems with Audiobooks

PlanPremium StudentCountryGermanyDeviceiPod touchOperating System(iOS, Software 12.2) My Question or IssueI enjoy listening to audiobooks on Spotify. But since last week, most of the audiobooks don't work anymore. I always get the notification "somet...

  • Newbie
  • Plan Premium Student Country Germany Device iPod touch Operating System (iOS, Software 12.2)   My Question or Issue I enjoy listening to audiobooks on Spotify. But since last week, mos...
  • 376 Views
  • 0 replies
  • 0 likes
  • 376 Views
  • 0 replies
  • 0 likes

Spotify only showing full albums and the artist page instead of my saved artist whenever i'm online

PlanPremiumCountryEnglandDeviceIphone 7Operating System(iOS 12 My Question or IssueHi whenever I click on an album online it only shows the full album not the songs I have saved and whenever I click on the artist on my libary it takes me to the artis...

  • Visitor
  • Plan Premium Country England Device Iphone 7 Operating System (iOS 12   My Question or Issue Hi whenever I click on an album online it only shows the full album not the songs I have sa...
  • paulgag04
  • Casual Listener
  • 3367 Views
  • 9 replies
  • 21 likes
  • 3367 Views
  • 9 replies
  • 21 likes

Liking a song and downloading it are synonymous!?!?

PlanPremiumCountryUnited States Of AmericaDeviceiPhone XSOperating SystemIOS10 My Question or IssueI find it extremely obnoxious that I can’t download an album to listen to offline without the app also instantaneously liking every single song on that...

  • Newbie
  • Plan Premium Country United States Of America Device iPhone XS Operating System IOS10   My Question or Issue I find it extremely obnoxious that I can’t download an album to listen to o...
  • 3910 Views
  • 0 replies
  • 30 likes
  • 3910 Views
  • 0 replies
  • 30 likes

Solved!! What does the "no/prohibited" icon do in the daily mix player screen?

When I go into a daily mix and hit “Play”, the music player overlay has two icons to the sides of the music controls: “heart” icon on the left and a "no/prohibited" on the right. The heart adds the song to the library. - What does the "no/prohibited"...

  • Casual Listener
  • When I go into a daily mix and hit “Play”, the music player overlay has two icons to the sides of the music controls: “heart” icon on the left and a "no/prohibited" on the right. The heart adds the s...
  • Loxer
  • Community Legend
  • 4310 Views
  • 1 replies
  • 0 likes
  • 4310 Views
  • 1 replies
  • 0 likes

Behind the Lyrics changed for no reason. UI changed for no reason.

PlanPremiumCountryUnited KingdomDeviceiPod Touch 6th Generation.Operating SystemiOS 12.My Question or IssueSpotify has been changing the app experience for the last year without any knowledge or consent. First, in November, the app experience went fr...

unnamed.png unnamed.jpg unnamed.jpg IMG_5467 (1).jpg
  • Roadie
  •   Plan Premium Country United Kingdom Device iPod Touch 6th Generation. Operating System iOS 12. My Question or Issue Spotify has been changing the app experience for the last year wit...
  • 1422 Views
  • 0 replies
  • 3 likes
  • Behind the lyrics
    Help
    Spotify
    support
  • 1422 Views
  • 0 replies
  • 3 likes

Superuser Contribution Bad Bluetooth sound quality iOS 12

PlanPremium DeviceiPhone Xs Max Operating SystemiOS 12 My Question or IssueReceived my Xs Max today and when I use Spotify to playback in my BMW i3 via bluetooth the quality is really bad, I guess it is a IOS12 issue.It sounds like the music is very ...

  • Regular
  • Plan Premium   Device iPhone Xs Max   Operating System iOS 12   My Question or Issue Received my Xs Max today and when I use Spotify to playback in my BMW i3 via bluetooth th...
  • Ashhong1
  • Regular
  • 29454 Views
  • 91 replies
  • 6 likes
  • 29454 Views
  • 91 replies
  • 6 likes

[iOS][Music] IOS12 bluetooth volume in-app

In IOS12 when using Jabra Evolve65 BT-headset, the Spotify app does not let control the dedicated headset volume but will control the phone volume. This means that the volume must be set low when using the headset and in fact the volume at the lowest...

  • Newbie
  • In IOS12 when using Jabra Evolve65 BT-headset, the Spotify app does not let control the dedicated headset volume but will control the phone volume. This means that the volume must be set low when usi...
  • Loxer
  • Community Legend
  • 967 Views
  • 1 replies
  • 0 likes
  • iOS
    music
  • 967 Views
  • 1 replies
  • 0 likes

Blocking artists

PlanPremiumCountryUnited KingdomDeviceiPhone XOperating SystemiOS 12.1.4 My Question or IssueWhy is there not a ‘block artist’ option for iPhones on Spotify. So annoying hearing artists whose music I hate in my playlists and there’s no way of blockin...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone X Operating System iOS 12.1.4   My Question or Issue Why is there not a ‘block artist’ option for iPhones on Spotify. So annoying hear...
  • Loxer
  • Community Legend
  • 947 Views
  • 1 replies
  • 0 likes
  • Android
    Block Songs and or Artist
    iOS 12
    iphone
    iphone x
    Samsung
  • 947 Views
  • 1 replies
  • 0 likes

Local files do not transfer to iphone

PlanPremiumCountryHong KongDeviceiphone SE/mac air late 2015Operating Systemios 12.1.2/os x 10.11.6 My Question or IssueI have a few mp3 files on a playlist that is set to download on both my mac and my phone. Recently (yesterday i think) it broke en...

  • Casual Listener
  • Plan Premium Country Hong Kong Device iphone SE/mac air late 2015 Operating System ios 12.1.2/os x 10.11.6   My Question or Issue I have a few mp3 files on a playlist that is set to do...
  • Nico
  • Community Legend
  • 694 Views
  • 1 replies
  • 1 likes
  • 694 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cant download maximum amount of songs reached

PlanPremiumCountry USADeviceiPhone 6Operating SystemiOS 10 My Question or Issue I have reached the maximum amount of downloads reached, I went through and deleted all the downloads I could find, logged out and reinstalled and nothing has fixed this i...

  • Roadie
  •   Plan Premium Country  USA Device iPhone 6 Operating System iOS 10   My Question or Issue  I have reached the maximum amount of downloads reached, I went through ...
  • Peter
  • Spotify Legend
  • 3645 Views
  • 9 replies
  • 1 likes
  • downloads
    maximum downloads
    Playlists
    songs
  • 3645 Views
  • 9 replies
  • 1 likes

Search function not returning all related songs?

PlanPremiumCountryUKDeviceiPhone XOperating System(iOS12) My Question or IssueIn the last week I’ve noticed when searching for the name of an artist on a playlist I’m getting less results than I’ve gotten for pretty much the whole other time I’ve use...

  • Casual Listener
  • Plan Premium Country UK Device iPhone X Operating System (iOS12)   My Question or Issue In the last week I’ve noticed when searching for the name of an artist on a playlist I’m getting...
  • 357 Views
  • 0 replies
  • 0 likes
  • 357 Views
  • 0 replies
  • 0 likes

Saved songs in albums

PlanPremiumCountryUSADevice(iPhone SEOperating SystemiOS 12 My Problem When I go to my albums library screen on the app, if I click on an album that I only have a few songs saved from, it no longer only shows the ones I have saved it shows all the tr...

  • Casual Listener
  •   Plan Premium Country USA Device (iPhone SE Operating System iOS 12   My Problem    When I go to my albums library screen on the app, if I click on an album that I o...
  • 507 Views
  • 0 replies
  • 5 likes
  • Albums
    Albums List
    downloads
    Interface
  • 507 Views
  • 0 replies
  • 5 likes

Cover art not appearing for local music?

It’s not appearing even though I’ve updated the cover art on iTunes.

  • Newbie
  • It’s not appearing even though I’ve updated the cover art on iTunes.
  • 293 Views
  • 0 replies
  • 1 likes
  • 293 Views
  • 0 replies
  • 1 likes

Cant stop song from playing!

Hi, I really need help!My Spotify keeps playing same song over and over. I cant stop it! When I choose another song it plays for ten seconds and then return to the same song!It happens om my iPhone and google chromecast...I’ve tried to delete app and...

  • Newbie
  • Hi, I really need help! My Spotify keeps playing same song over and over. I cant stop it! When I choose another song it plays for ten seconds and then return to the same song! It happens om my iPho...
  • Nico
  • Community Legend
  • 847 Views
  • 1 replies
  • 1 likes
  • 847 Views
  • 1 replies
  • 1 likes

Cant open Album on iPhone XS

My Question or IssueUsing my iPhone XS I have the problem that while trying to open an album I sometimes receive the notification that something went wrong and I have to try later (see the attached screenshot). The strange thins about that is, that t...

  • Newbie
  • My Question or Issue Using my iPhone XS I have the problem that while trying to open an album I sometimes receive the notification that something went wrong and I have to try later (see the attached...
  • maben_88
  • Newbie
  • 603 Views
  • 1 replies
  • 0 likes
  • 603 Views
  • 1 replies
  • 0 likes

Cant see all albums on artist

PlanPremiumCountryEurope DeviceiPhone SEOperating SystemiOS 12 latest Version My Question or IssueSince the update from a couple of month ago, when they introduced discography, i cant see all album on artists if they have more tha 100. Is that a bug ...

  • Casual Listener
  • Plan Premium Country Europe   Device iPhone SE Operating System iOS 12 latest Version   My Question or Issue Since the update from a couple of month ago, when they introduced dis...
  • 582 Views
  • 0 replies
  • 1 likes
  • 582 Views
  • 0 replies
  • 1 likes

Accidentally deleted song from playlist

I have premium spotify on my iPhone 6S and recently recevied an update. In this update if you are inside one of your playlist and click on the more button on the right side of each individual song then a couple of options appear. Now a new option has...

  • Casual Listener
  • I have premium spotify on my iPhone 6S and recently recevied an update.  In this update if you are inside one of your playlist and click on the more button on the right side of each individual ...
  • 356 Views
  • 0 replies
  • 0 likes
  • 356 Views
  • 0 replies
  • 0 likes

Spotify won’t load on the dash of my car

Hi, I’m hoping someone will have the answer to this - I have an 09 Mini Cooper which runs Spotify through a y cable - this has always worked fine expect the past 2 weeks or so, I am unable to cotrol spotify via the dash board. Spotify plays in my car...

  • Casual Listener
  • Hi,   I’m hoping someone will have the answer to this - I have an 09 Mini Cooper which runs Spotify through a y cable - this has always worked fine expect the past 2 weeks or so, I am unable t...
  • HelenS2
  • Casual Listener
  • 1589 Views
  • 3 replies
  • 1 likes
  • 1589 Views
  • 3 replies
  • 1 likes