Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 74180 Views
  • 16 replies
  • 37 likes
  • 74180 Views
  • 16 replies
  • 37 likes

Liking a song and downloading it are synonymous!?!?

PlanPremiumCountryUnited States Of AmericaDeviceiPhone XSOperating SystemIOS10 My Question or IssueI find it extremely obnoxious that I can’t download an album to listen to offline without the app also instantaneously liking every single song on that...

  • Newbie
  • Plan Premium Country United States Of America Device iPhone XS Operating System IOS10   My Question or Issue I find it extremely obnoxious that I can’t download an album to listen to o...
  • 3926 Views
  • 0 replies
  • 30 likes
  • 3926 Views
  • 0 replies
  • 30 likes

Solved!! What does the "no/prohibited" icon do in the daily mix player screen?

When I go into a daily mix and hit “Play”, the music player overlay has two icons to the sides of the music controls: “heart” icon on the left and a "no/prohibited" on the right. The heart adds the song to the library. - What does the "no/prohibited"...

  • Casual Listener
  • When I go into a daily mix and hit “Play”, the music player overlay has two icons to the sides of the music controls: “heart” icon on the left and a "no/prohibited" on the right. The heart adds the s...
  • Loxer
  • Community Legend
  • 4346 Views
  • 1 replies
  • 0 likes
  • 4346 Views
  • 1 replies
  • 0 likes

Behind the Lyrics changed for no reason. UI changed for no reason.

PlanPremiumCountryUnited KingdomDeviceiPod Touch 6th Generation.Operating SystemiOS 12.My Question or IssueSpotify has been changing the app experience for the last year without any knowledge or consent. First, in November, the app experience went fr...

unnamed.png unnamed.jpg unnamed.jpg IMG_5467 (1).jpg
  • Roadie
  •   Plan Premium Country United Kingdom Device iPod Touch 6th Generation. Operating System iOS 12. My Question or Issue Spotify has been changing the app experience for the last year wit...
  • 1456 Views
  • 0 replies
  • 3 likes
  • Behind the lyrics
    Help
    Spotify
    support
  • 1456 Views
  • 0 replies
  • 3 likes

Superuser Contribution Bad Bluetooth sound quality iOS 12

PlanPremium DeviceiPhone Xs Max Operating SystemiOS 12 My Question or IssueReceived my Xs Max today and when I use Spotify to playback in my BMW i3 via bluetooth the quality is really bad, I guess it is a IOS12 issue.It sounds like the music is very ...

  • Regular
  • Plan Premium   Device iPhone Xs Max   Operating System iOS 12   My Question or Issue Received my Xs Max today and when I use Spotify to playback in my BMW i3 via bluetooth th...
  • Ashhong1
  • Regular
  • 29805 Views
  • 91 replies
  • 6 likes
  • 29805 Views
  • 91 replies
  • 6 likes

[iOS][Music] IOS12 bluetooth volume in-app

In IOS12 when using Jabra Evolve65 BT-headset, the Spotify app does not let control the dedicated headset volume but will control the phone volume. This means that the volume must be set low when using the headset and in fact the volume at the lowest...

  • Newbie
  • In IOS12 when using Jabra Evolve65 BT-headset, the Spotify app does not let control the dedicated headset volume but will control the phone volume. This means that the volume must be set low when usi...
  • Loxer
  • Community Legend
  • 999 Views
  • 1 replies
  • 0 likes
  • iOS
    music
  • 999 Views
  • 1 replies
  • 0 likes

Blocking artists

PlanPremiumCountryUnited KingdomDeviceiPhone XOperating SystemiOS 12.1.4 My Question or IssueWhy is there not a ‘block artist’ option for iPhones on Spotify. So annoying hearing artists whose music I hate in my playlists and there’s no way of blockin...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone X Operating System iOS 12.1.4   My Question or Issue Why is there not a ‘block artist’ option for iPhones on Spotify. So annoying hear...
  • Loxer
  • Community Legend
  • 1001 Views
  • 1 replies
  • 0 likes
  • Android
    Block Songs and or Artist
    iOS 12
    iphone
    iphone x
    Samsung
  • 1001 Views
  • 1 replies
  • 0 likes

Local files do not transfer to iphone

PlanPremiumCountryHong KongDeviceiphone SE/mac air late 2015Operating Systemios 12.1.2/os x 10.11.6 My Question or IssueI have a few mp3 files on a playlist that is set to download on both my mac and my phone. Recently (yesterday i think) it broke en...

  • Casual Listener
  • Plan Premium Country Hong Kong Device iphone SE/mac air late 2015 Operating System ios 12.1.2/os x 10.11.6   My Question or Issue I have a few mp3 files on a playlist that is set to do...
  • Nico
  • Community Legend
  • 736 Views
  • 1 replies
  • 1 likes
  • 736 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cant download maximum amount of songs reached

PlanPremiumCountry USADeviceiPhone 6Operating SystemiOS 10 My Question or Issue I have reached the maximum amount of downloads reached, I went through and deleted all the downloads I could find, logged out and reinstalled and nothing has fixed this i...

  • Roadie
  •   Plan Premium Country  USA Device iPhone 6 Operating System iOS 10   My Question or Issue  I have reached the maximum amount of downloads reached, I went through ...
  • Peter
  • Spotify Legend
  • 3747 Views
  • 9 replies
  • 1 likes
  • downloads
    maximum downloads
    Playlists
    songs
  • 3747 Views
  • 9 replies
  • 1 likes

Search function not returning all related songs?

PlanPremiumCountryUKDeviceiPhone XOperating System(iOS12) My Question or IssueIn the last week I’ve noticed when searching for the name of an artist on a playlist I’m getting less results than I’ve gotten for pretty much the whole other time I’ve use...

  • Casual Listener
  • Plan Premium Country UK Device iPhone X Operating System (iOS12)   My Question or Issue In the last week I’ve noticed when searching for the name of an artist on a playlist I’m getting...
  • 372 Views
  • 0 replies
  • 0 likes
  • 372 Views
  • 0 replies
  • 0 likes

Saved songs in albums

PlanPremiumCountryUSADevice(iPhone SEOperating SystemiOS 12 My Problem When I go to my albums library screen on the app, if I click on an album that I only have a few songs saved from, it no longer only shows the ones I have saved it shows all the tr...

  • Casual Listener
  •   Plan Premium Country USA Device (iPhone SE Operating System iOS 12   My Problem    When I go to my albums library screen on the app, if I click on an album that I o...
  • 530 Views
  • 0 replies
  • 5 likes
  • Albums
    Albums List
    downloads
    Interface
  • 530 Views
  • 0 replies
  • 5 likes

Cover art not appearing for local music?

It’s not appearing even though I’ve updated the cover art on iTunes.

  • Newbie
  • It’s not appearing even though I’ve updated the cover art on iTunes.
  • 306 Views
  • 0 replies
  • 1 likes
  • 306 Views
  • 0 replies
  • 1 likes

Cant stop song from playing!

Hi, I really need help!My Spotify keeps playing same song over and over. I cant stop it! When I choose another song it plays for ten seconds and then return to the same song!It happens om my iPhone and google chromecast...I’ve tried to delete app and...

  • Newbie
  • Hi, I really need help! My Spotify keeps playing same song over and over. I cant stop it! When I choose another song it plays for ten seconds and then return to the same song! It happens om my iPho...
  • Nico
  • Community Legend
  • 862 Views
  • 1 replies
  • 1 likes
  • 862 Views
  • 1 replies
  • 1 likes

Cant open Album on iPhone XS

My Question or IssueUsing my iPhone XS I have the problem that while trying to open an album I sometimes receive the notification that something went wrong and I have to try later (see the attached screenshot). The strange thins about that is, that t...

  • Newbie
  • My Question or Issue Using my iPhone XS I have the problem that while trying to open an album I sometimes receive the notification that something went wrong and I have to try later (see the attached...
  • maben_88
  • Newbie
  • 618 Views
  • 1 replies
  • 0 likes
  • 618 Views
  • 1 replies
  • 0 likes

Cant see all albums on artist

PlanPremiumCountryEurope DeviceiPhone SEOperating SystemiOS 12 latest Version My Question or IssueSince the update from a couple of month ago, when they introduced discography, i cant see all album on artists if they have more tha 100. Is that a bug ...

  • Casual Listener
  • Plan Premium Country Europe   Device iPhone SE Operating System iOS 12 latest Version   My Question or Issue Since the update from a couple of month ago, when they introduced dis...
  • 606 Views
  • 0 replies
  • 1 likes
  • 606 Views
  • 0 replies
  • 1 likes

Accidentally deleted song from playlist

I have premium spotify on my iPhone 6S and recently recevied an update. In this update if you are inside one of your playlist and click on the more button on the right side of each individual song then a couple of options appear. Now a new option has...

  • Casual Listener
  • I have premium spotify on my iPhone 6S and recently recevied an update.  In this update if you are inside one of your playlist and click on the more button on the right side of each individual ...
  • 374 Views
  • 0 replies
  • 0 likes
  • 374 Views
  • 0 replies
  • 0 likes

Spotify won’t load on the dash of my car

Hi, I’m hoping someone will have the answer to this - I have an 09 Mini Cooper which runs Spotify through a y cable - this has always worked fine expect the past 2 weeks or so, I am unable to cotrol spotify via the dash board. Spotify plays in my car...

  • Casual Listener
  • Hi,   I’m hoping someone will have the answer to this - I have an 09 Mini Cooper which runs Spotify through a y cable - this has always worked fine expect the past 2 weeks or so, I am unable t...
  • HelenS2
  • Casual Listener
  • 1612 Views
  • 3 replies
  • 1 likes
  • 1612 Views
  • 3 replies
  • 1 likes

Clicking on Artist name.

PlanPremiumCountryIsraelDeviceIPhone 7 PlusOperating SystemIOS 12 My Question or IssueI don't know if it's a bug, but when there are two or more artist that created a song and I want to reach their pages (in my Phone not in the software) the second I...

  • Casual Listener
  • Plan Premium Country Israel Device IPhone 7 Plus Operating System IOS 12   My Question or Issue I don't know if it's a bug, but when there are two or more artist that created a song an...
  • Loxer
  • Community Legend
  • 725 Views
  • 1 replies
  • 0 likes
  • 725 Views
  • 1 replies
  • 0 likes

How to only show songs I like not full abums

So I use Spotify on my iPhone X and I like to search for my music via albums where I can see all the songs I’ve liked, however now when I click on an album where I have only liked 1 or 2 songs the entire album shows up and I don’t want it to, any clu...

  • Newbie
  • So I use Spotify on my iPhone X and I like to search for my music via albums where I can see all the songs I’ve liked, however now when I click on an album where I have only liked 1 or 2 songs the en...
  • 508 Views
  • 0 replies
  • 6 likes
  • 508 Views
  • 0 replies
  • 6 likes

Display doesn’t turn off when connected via bluetooth

HiI have experienced that for a long time and is still not fixed.when I’m connected via Bluetooth ( speakers or headphones) and Spotify on the background, sometimes I lock my phone and after that if got one notification or if I touch the display, the...

  • Casual Listener
  • Hi I have experienced that for a long time and is still not fixed. when I’m connected via Bluetooth ( speakers or headphones) and Spotify on the background, sometimes I lock my phone and after that...
  • 487 Views
  • 0 replies
  • 0 likes
  • 487 Views
  • 0 replies
  • 0 likes

I lost the option to just "save" songs

PlanPremiumCountry USADevice(iPhone) My Question or Issue All of a sudden today, I no longer see the option to just "save" a song to my general library. I click on the three dots which are now on the top instead of next to the song, and it will only ...

  • Newbie
  • Plan Premium Country  USA Device (iPhone)     My Question or Issue  All of a sudden today, I no longer see the option to just "save" a song to my general library. I click...
  • annieflanagan
  • Newbie
  • 6444 Views
  • 2 replies
  • 3 likes
  • 6444 Views
  • 2 replies
  • 3 likes