Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70405 Views
  • 16 replies
  • 37 likes
  • 70405 Views
  • 16 replies
  • 37 likes

[Search] bar does not show suggested results

Previously, when I searched for a song/artist suggestions would come up with album/artist covers (screenshot 1) and it would take 1 click to play a song. Since a few days ago, when I search, only text pops up (screenshot 2) which I have to click to g...

  • Casual Listener
  • Previously, when I searched for a song/artist suggestions would come up with album/artist covers (screenshot 1) and it would take 1 click to play a song. Since a few days ago, when I search, only tex...
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

Local Files on IOS

PlanPremiumCountry DeviceMacbook Air and IPhone 6SOperating SystemIOS 12.1.4 My Question or IssueYesterday, I uploaded one of my local files to my Spotify desktop on my Macbook Air, but also wanted it on my phone. I followed all the steps, but the so...

  • Newbie
  •   Plan Premium Country   Device Macbook Air and IPhone 6S Operating System IOS 12.1.4   My Question or Issue Yesterday, I uploaded one of my local files to my Spotify deskto...
  • 315 Views
  • 0 replies
  • 0 likes
  • 315 Views
  • 0 replies
  • 0 likes

Spotify stopped working entirely on iPhone 8 Plus

PlanPremiumCountry USADevice(iPhone 8 Plus Operating System(iOS 12.1.4 My Question or Issue Hey guys. So I’ve been using Spotify nonstop for almost 3 years now. After last week’s update (which, for some reason, was automatic) everything worked fine u...

  • Gig Goer
  • Plan Premium Country  USA Device (iPhone 8 Plus  Operating System (iOS 12.1.4   My Question or Issue  Hey guys. So I’ve been using Spotify nonstop for almost 3 years now...
  • 687 Views
  • 0 replies
  • 0 likes
  • 687 Views
  • 0 replies
  • 0 likes

I can’t download music it’s been 3 days

PlanPremiumCountryusa Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I can’t download music from the search option it says an error has happened try again

  • Casual Listener
  • Plan Premium Country usa    Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I can’t download music from the search option it says an...
  • LuisEnRod
  • Gig Goer
  • 476 Views
  • 3 replies
  • 0 likes
  • 476 Views
  • 3 replies
  • 0 likes

Artist Radios not appearing in Stations

PlanFree/PremiumCountry Ireland DeviceiPhone 7 Operating SystemiOS 12.1 My Question or IssueNone of the Artist Radios I follow appear in Stations but some random ones that I don’t follow do. The option to edit the content from with in the section doe...

  • Newbie
  • Plan Free/Premium Country  Ireland  Device iPhone 7  Operating System iOS 12.1   My Question or Issue None of the Artist Radios I follow appear in Stations but some rand...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

Delete option for songs in playlists

DeviceiPhone XS My Question or Issue Hello Spotify, it would be very nice if you could add the option to delete songs from the playlist straight when I go on the three dots next to the song name (while playing the song) instead of going to the playli...

  • Casual Listener
  •   Device iPhone XS     My Question or Issue   Hello Spotify, it would be very nice if you could add the option to delete songs from the playlist straight when I go on the t...
  • Mantisentil
  • Community Legend
  • 736 Views
  • 1 replies
  • 0 likes
  • 736 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does my playlist not have its custom picture above it?

Hey, I uploaded a custom picture to my playlist via the mac app and when I go on the ios version on my iphone 7, the custom picture isn't there once the playlist is open. I'd like to share it to insta stories but I want it to feature the custom art. ...

  • Regular
  •     Hey,    I uploaded a custom picture to my playlist via the mac app and when I go on the ios version on my iphone 7, the custom picture isn't there once the playlist is ope...
  • Katerina
  • Spotify Legend
  • 1722 Views
  • 2 replies
  • 0 likes
  • Cover picture of playlist
  • 1722 Views
  • 2 replies
  • 0 likes

I have problem reproducing Daft punk?

I have problems reproducing Daft punk album; I did everything if there is a device system but I doesn’t work so far! So I would like to know if any other person had the same problem and what’s happen? Thanks PlanPremiumCountry Nicaragua Device(iPhone...

  • Casual Listener
  • I have problems reproducing Daft punk album;  I did everything if there is a device system but I doesn’t work so far! So I would like to know if any other person had the same problem and what’s ...
  • Freddy22
  • Casual Listener
  • 558 Views
  • 3 replies
  • 0 likes
  • 558 Views
  • 3 replies
  • 0 likes

Please bring back the repeat button on Spotify iOS

Please bring back the repeat button! I'm not sure why we need the heart button. I'm playing songs from my playlist... Obviously I like them already! I don't want to navigate to the relevant screen to repeat a song while driving!

  • Newbie
  • Please bring back the repeat button! I'm not sure why we need the heart button. I'm playing songs from my playlist... Obviously I like them already!   I don't want to navigate to the relevant ...
  • boldblade
  • Newbie
  • 1084 Views
  • 1 replies
  • 0 likes
  • 1084 Views
  • 1 replies
  • 0 likes

New interface problems

So the newest updates/ patches have left me scratching my head a bit: More often then not my Spotify app will freeze, and just stop playing music randomly. And what the **bleep** happened to the interface? Since when did the radio become a playlist??...

  • Casual Listener
  • So the newest updates/ patches have left me scratching my head a bit:   More often then not my Spotify app will freeze, and just stop playing music randomly.   And what the **bleep** ha...
  • Icarust
  • Casual Listener
  • 1539 Views
  • 3 replies
  • 2 likes
  • 1539 Views
  • 3 replies
  • 2 likes

Removed features

Am I the only one who thinks out i absolutely ridiculous that Spotify has removed options like adding a whole album or the song list which was removed are now only available on desktop considering the vast majority of users do so on a cellular device...

  • Casual Listener
  • Am I the only one who thinks out i absolutely ridiculous that Spotify has removed options like adding a whole album or the song list which was removed are now only available on desktop considering th...
  • Icarust
  • Casual Listener
  • 569 Views
  • 1 replies
  • 2 likes
  • 569 Views
  • 1 replies
  • 2 likes

Disappearing ‘dislike’ button?

Plan PremiumCountry USADevice(iPad Pro)Operating System(iOS 12.1.4) My Question or Issue As pictured, my ‘like’ button is constant, but ‘dislike’ button is there sometimes and not there others on mobile. (On Desktop, it’s always there.) Is this commo...

  • Newbie
  • Plan   Premium Country  USA Device (iPad Pro) Operating System (iOS 12.1.4)   My Question or Issue  As pictured, my ‘like’ button is constant, but ‘dislike’ button is t...
  • 724 Views
  • 0 replies
  • 1 likes
  • Like dislike buttons mobile
  • 724 Views
  • 0 replies
  • 1 likes

"What’s Playing Notification" Genius' feature isn't available for Spotify on iOS

PlanPremiumCountryItalyDeviceiPhone 6sOperating SystemiOS My Question or Issue Hi! I switched to iOS after a long time with Android and I've immediately noticed that Genius can't be connected with Spotify. On Android, when I play something on Spotify...

  • Visitor
  • Plan Premium Country Italy Device iPhone 6s Operating System iOS  My Question or Issue  Hi! I switched to iOS after a long time with Android and I've immediately noticed that Geniu...
  • user-removed
  • Not applicable
  • 1751 Views
  • 2 replies
  • 0 likes
  • 1751 Views
  • 2 replies
  • 0 likes

Songs from PC won't download

PlanPremiumCountryHong Kong DeviceiPhone XR, Asus LaptopOperating SystemiOS 12, Windows 10 My Question or IssueSo I've been trying to download some mp3 files onto my Spotify app on my phone. I have been successful, however there are 2 particular song...

  • Newbie
  • Plan Premium Country Hong Kong  Device iPhone XR, Asus Laptop Operating System iOS 12, Windows 10   My Question or Issue So I've been trying to download some mp3 files onto my Spo...
  • Mantisentil
  • Community Legend
  • 1633 Views
  • 1 replies
  • 0 likes
  • 1633 Views
  • 1 replies
  • 0 likes

Spotify radyolar silindi mi?

PlanPremiumCountryTurkiyeDevice(iPhone 8, Spotify Windows app)Operating System(iOS 12, Windows 10) My Question or Issue Merhaba, Spotify'da eskiden radyolar vardı, şimdi radyo kalmamış, bu özellik ortadan kalktı mı?

  • Newbie
  • Plan Premium Country Turkiye Device (iPhone 8, Spotify Windows app) Operating System (iOS 12, Windows 10)   My Question or Issue  Merhaba,   Spotify'da eskiden radyolar var...
  • Mantisentil
  • Community Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Shuffle my full playlist

Every time it stops playing tracks from my playlist and starts playing suggested/recommends tracks! I want only my music shuffled no recommended tracks etc. I can only listen to my playlist if I listen in order but if I activate shuffle mode unwanted...

  • Casual Listener
  • Every time it stops playing tracks from my playlist and starts playing suggested/recommends tracks! I want only my music shuffled no recommended tracks etc. I can only listen to my playlist if I list...
  • Badr1
  • Casual Listener
  • 408 Views
  • 1 replies
  • 1 likes
  • 408 Views
  • 1 replies
  • 1 likes

Solved!! Can't save songs anymore (iPhone)

PlanPremium Country US DeviceiPhone 7 Plus Operating SystemiOS My Question or Issue I can no longer save songs. The option is no longer available since the last update. Am.i the only one? I have logged out and reinstalled the app. Didn't work.

  • Newbie
  •   Plan Premium   Country  US   Device iPhone 7 Plus   Operating System iOS    My Question or Issue  I can no longer save  songs. The option ...
  • Loxer
  • Community Legend
  • 8248 Views
  • 2 replies
  • 1 likes
  • 8248 Views
  • 2 replies
  • 1 likes

Frustrations with Download / Queue

PlanPremiumCountryUSA DeviceiPhone 8+Operating SystemiOS 10 My Question or IssueI use Spotify primarily to listen to podcasts. In an ideal situation, I would be able to have a list of just the episodes that I want to listen to out of all the podcasts...

  • Newbie
  • Plan Premium Country USA   Device iPhone 8+ Operating System iOS 10   My Question or Issue I use Spotify primarily to listen to podcasts. In an ideal situation, I would be able t...
  • 8d-1e_5bbe332
  • Newbie
  • 1804 Views
  • 2 replies
  • 2 likes
  • iOS
    queue
  • 1804 Views
  • 2 replies
  • 2 likes

Sort by Artist on Mobile

PlanPremium DeviceOnePlus 3TOperating SystemAndroid My Question or IssueThis issue has been raised since 2012 or something. No one has bothered fixing it. It is now 2019, seven years have passed, and you still can't organize playlists or your library...

  • Regular
  • Plan Premium   Device OnePlus 3T Operating System Android   My Question or Issue This issue has been raised since 2012 or something. No one has bothered fixing it. It is now 2019, ...
  • Loxer
  • Community Legend
  • 423 Views
  • 3 replies
  • 0 likes
  • 423 Views
  • 3 replies
  • 0 likes

In-app improvements/ideas

PlanPremiumCountry SwedenDeviceiPhone 8Operating SystemiOS 12 My Question or Issue I really miss the que-option when using the search bar. I mean swiping right on the song I wanna que, instead of clicking the three dots & queing it from there. Also, ...

  • Casual Listener
  • Plan Premium Country  Sweden Device iPhone 8 Operating System iOS 12   My Question or Issue  I really miss the que-option when using the search bar. I mean swiping right on t...
  • Polaroidpicture
  • Casual Listener
  • 480 Views
  • 2 replies
  • 1 likes
  • 480 Views
  • 2 replies
  • 1 likes