Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68583 Views
  • 16 replies
  • 37 likes
  • 68583 Views
  • 16 replies
  • 37 likes

Why was the radio function removed from the IOS App?

PlanPremiumCountryUSA DeviceiPhoneOperating System(iOS 10) My Question or Issue Last year, the radio function on the app for IOS disappeared, I guess with an update. However, now all I have are playlists, which songs can't be thumbed up or down, ther...

  • Casual Listener
  • Plan Premium Country USA  Device iPhone Operating System (iOS 10)   My Question or Issue  Last year, the radio function on the app for IOS disappeared, I guess with an update...
  • Daiclanshire
  • Casual Listener
  • 863 Views
  • 2 replies
  • 2 likes
  • 863 Views
  • 2 replies
  • 2 likes

Bug report => playlist start from the first song and do not finish playlist on chromecast

PlanPremiumDevice(iPhone 7My Question or Issue Bug report => playlist start from the first song and do not finish playlist on chromecast

  • Newbie
  •   Plan Premium Device (iPhone 7 My Question or Issue  Bug report => playlist start from the first song and do not finish playlist on chromecast 
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Solved!! What Happened

With the last update where is the browse button. How are you supposed to find new music like before. You have completely ruined the app. Fix it or I’m out. PlanPremiumCountry USA DeviceiPad Operating System(iOS 12

  • Casual Listener
  • With the last update where is the browse button. How are you supposed to find new music like before. You have completely ruined the app. Fix it or I’m out.  Plan Premium Country  USA&nbs...
  • MadSoupChef
  • Casual Listener
  • 7045 Views
  • 3 replies
  • 10 likes
  • 7045 Views
  • 3 replies
  • 10 likes

iOS Homepage update issue

Hi all,For more than a month now, my iOS homepage does not update (in particular the ''created for you'' playlists at the top) and is stuck on ''Your favorite 2018 titles'' playlist. I updated, removed/re-installed the app, logged out, re-logged in a...

  • Newbie
  • Hi all, For more than a month now, my iOS homepage does not update (in particular the ''created for you'' playlists at the top) and is stuck on ''Your favorite 2018 titles'' playlist. I updated, rem...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

Solved!! No repeat button

PremiumUSiPhone X Why is there no repeat button? Where it used to be there is a heart, but there is a shuffle button.

  • Newbie
  • Premium US iPhone X   Why is there no repeat button? Where it used to be there is a heart, but there is a shuffle button. 
  • MattSuda
  • Spotify Star
  • 17769 Views
  • 4 replies
  • 6 likes
  • 17769 Views
  • 4 replies
  • 6 likes

Radio Heart button adds song to library instead of just adding the song to liked from radio

PlanPremiumCountry USADeviceiPhone 8 My Question or IssueI am using the Spotify radio however whenever I go to hit the heart button it says “Improving radio” which I want it to do but then it says “saved to your library” which I do not want it to do....

  • Newbie
  •   Plan Premium Country  USA Device iPhone 8   My Question or Issue I am using the Spotify radio however whenever I go to hit the heart button it says “Improving radio” which I...
  • 400 Views
  • 0 replies
  • 1 likes
  • 400 Views
  • 0 replies
  • 1 likes

Solved!! Can't Search For My Own Playlists in Main Search Bar

I've never had this issue until today but I have a few hundred playlists and naturally end up searching the title to get to one quickly on my desktop when I want to listen or edit. Would take too long to find it somewhere in the side panel. Now the o...

  • Music Fan
  •   I've never had this issue until today but I have a few hundred playlists and naturally end up searching the title to get to one quickly on my desktop when I want to listen or edit. Would take...
  • Loxer
  • Community Legend
  • 1302 Views
  • 2 replies
  • 0 likes
  • Premium
    Search
  • 1302 Views
  • 2 replies
  • 0 likes

Artists bio/about removed

PlanPremiumCountryUk/France DeviceiPhone SE Ver 10.3 My Question or Issue Hi, I can't find Spotify artists bio which would allow me to see about the band, the band members, also to see other bands the members were in and the bands history.Could someo...

  • Casual Listener
  • Plan Premium Country Uk/France   Device iPhone SE Ver 10.3     My Question or Issue  Hi, I can't find Spotify artists bio which would allow me to see about the band, the...
  • Loxer
  • Community Legend
  • 848 Views
  • 1 replies
  • 1 likes
  • 848 Views
  • 1 replies
  • 1 likes

iphone doesn’t find Spotify Connect

I have an Argon Stream 2 with Spotify Connect. It works fine with my Android smartphone (OnePlus 3). My problem is that none of my other 3 family members with various iPhones see the Argon Stream option in their Spotify Apps. I’ve come to the conclus...

  • Newbie
  • I have an Argon Stream 2 with Spotify Connect. It works fine with my Android smartphone (OnePlus 3). My problem is that none of my other 3 family members with various iPhones see the Argon Stream opt...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

iOS App can‘t group/ungroup Sonos Speakers since update

Plan Family Free/Premium PremiumCountry Germany DeviceIphone X Operating System(iOS 12.1.4) My Question or Issue Hi, since the last update it seems that the grouping function is gone. Why? Please fix or let me know what to do?Unfortunetaly I am meanw...

  • Regular
  •   Plan Family  Free/Premium Premium Country Germany   Device Iphone X  Operating System (iOS 12.1.4)   My Question or Issue  Hi, since the last update it seem...
  • 838 Views
  • 0 replies
  • 1 likes
  • 838 Views
  • 0 replies
  • 1 likes

Player page display misplaced

DeviceiPhone SEOperating SystemiOS 12.1.2 My Question or IssueThe first click of the player page will display an error, I think it is a problem with the interface scaling, such as DPI setting?

  • Casual Listener
  • Device iPhone SE Operating System iOS 12.1.2   My Question or Issue The first click of the player page will display an error, I think it is a problem with the interface scaling, such as DP...
  • Loxer
  • Community Legend
  • 462 Views
  • 3 replies
  • 0 likes
  • 462 Views
  • 3 replies
  • 0 likes

Spotify tracks skip when using Bluetooth wonderboom

Hi, when I use my iPhone to play Spotify tracks and send to my Wonderboom Bluetooth speaker the tracks skip every 5-7 seconds. PlanPremiumCountry New Zealand Device(iPhone 7 PlusOperating System(iOS 10 My Question or Issue

  • Newbie
  • Hi, when I use my iPhone to play Spotify tracks and send to my Wonderboom Bluetooth speaker the tracks skip every 5-7 seconds.   Plan Premium Country  New Zealand  Device (...
  • 536 Views
  • 0 replies
  • 1 likes
  • 536 Views
  • 0 replies
  • 1 likes

Grayed out songs

hi, I am from the US and I have a premium membership. I am listening to my music on my iPhone 8 I have IOS 11. I was listening to 2 song that I really liked but then i tried to replay then and it went gray. It won’t even let me click on it. I figured...

  • Newbie
  • hi, I am from the US and I have a premium membership. I am listening to my music on my iPhone 8 I have IOS 11. I was listening to 2 song that I really liked but then i tried to replay then and it wen...
  • 397 Views
  • 0 replies
  • 1 likes
  • 397 Views
  • 0 replies
  • 1 likes

Saved song changed performance version/languages

PlanPremiumCountryUnited StatesDeviceiPhone XS MaxOperating SystemiOS 12.1.2 My Question or IssueRecently a Korean pop song (Russian Roulette by Red Velvet) I had previously saved to my songs has seemingly been replaced with a recent release in Spoti...

  • Newbie
  • Plan Premium Country United States Device iPhone XS Max Operating System iOS 12.1.2   My Question or Issue Recently a Korean pop song (Russian Roulette by Red Velvet) I had previously ...
  • 777 Views
  • 0 replies
  • 2 likes
  • 777 Views
  • 0 replies
  • 2 likes

Option to Bulk Add Radio to Playlists Removed

PlanPremiumCountry USA DeviceiPhone 6sOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My favorite feature was being able to bulk add a ton of songs from various radio stations, and drop them into one “super-playlist” - th...

  • Newbie
  •   Plan Premium Country  USA  Device iPhone 6s Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  My favorite feature was being a...
  • Loxer
  • Community Legend
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

Saving and Removing Songs to My Library

Iphone 8+. Can't save/remove songs from my library or save/remove from previous playlists. Premium account. Suggestions?

  • Casual Listener
  • Iphone 8+. Can't save/remove songs from my library or save/remove from previous playlists. Premium account. Suggestions?
  • Loxer
  • Community Legend
  • 589 Views
  • 3 replies
  • 0 likes
  • 589 Views
  • 3 replies
  • 0 likes

Spotify stop working when you answer to incoming call

PlanPremiumCountryIT DeviceiPhone 7Operating SystemiOS 12 My Question or IssueHello, i have an issue when my phone is connected to my bluethoot car radio.When i end a call the song that was in playing doesn't restart even if i press the play button. ...

  • Casual Listener
  • Plan Premium Country IT  Device iPhone 7 Operating System iOS 12   My Question or Issue Hello, i have an issue when my phone is connected to my bluethoot car radio. When i end a ...
  • Melo96
  • Casual Listener
  • 456 Views
  • 2 replies
  • 0 likes
  • 456 Views
  • 2 replies
  • 0 likes

Solved!! Streaming and downloaded music

PlanPremiumCountry FrandeDevice(iPhone 10 Xr)Operating System(iOS 12.1.3) My Question or Issue Why does the Spotify Application for iOS (or other OS also) stream the music even though I've downloaded it. It's a waste of mobile data. Could it be possi...

  • Casual Listener
  • Plan Premium Country  Frande Device (iPhone 10 Xr) Operating System (iOS 12.1.3)   My Question or Issue  Why does the Spotify Application for iOS (or other OS also) stream th...
  • Loxer
  • Community Legend
  • 505 Views
  • 3 replies
  • 0 likes
  • 505 Views
  • 3 replies
  • 0 likes

mobile app issue

Deviceiphone 8 plus My Question or Issue As of recently on the mobile app there is no way of clicking on the "appears on" section to view all the music an artist was featured in. It is very limited , it only shows recent features. You use to be able ...

  • Newbie
  •       Device iphone 8 plus     My Question or Issue  As of recently on the mobile app there is no way of clicking on the "appears on" section to view all the mus...
  • Loxer
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

iOS/Windows - albums disappeared, tracks grayed out

PlanPremiumCountryUSDeviceiPhone SE, Windows 7 and 10 computers My Question or IssueLast night I listened to a few songs from this album (on my computer): https://open.spotify.com/album/4EDr2J4ORoMucOopdNEZOt....and then I went to play another and 90...

  • Casual Listener
  • Plan Premium Country US Device iPhone SE, Windows 7 and 10 computers   My Question or Issue Last night I listened to a few songs from this album (on my computer): https://open....
  • Loxer
  • Community Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes