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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 73321 Views
  • 16 replies
  • 37 likes
  • 73321 Views
  • 16 replies
  • 37 likes

Spotify freezes when I pause while out of the app

PlanPremiumCountryUSADeviceiPhone 6sOperating SystemiOS 12.1.2My Question or IssueSpotify becomes unable to un-pause music (restart playback) whenever I pause playback while I'm out of the app. I have to restart it to get it working again. This has o...

  • Newbie
  • Plan Premium Country USA Device iPhone 6s Operating System iOS 12.1.2 My Question or Issue Spotify becomes unable to un-pause music (restart playback) whenever I pause playback whi...
  • Loxer
  • Community Legend
  • 869 Views
  • 2 replies
  • 3 likes
  • 869 Views
  • 2 replies
  • 3 likes

Radom artists being added to my list

PlanFamily PremiumCountry BrazilOperating System(iOS 12.1.2 / Windows 10) My Question or IssueRandom artists are being added to my list everyday I have to go into each one and unfollow but when I close the app and open again there are more random art...

  • Newbie
  • Plan Family Premium Country  Brazil Operating System (iOS 12.1.2 / Windows 10)   My Question or Issue Random artists are being added to my list everyday I have to go into each one a...
  • Loxer
  • Community Legend
  • 500 Views
  • 1 replies
  • 0 likes
  • Bug bluetooth windows
    Bug iOS
    Bug iPhone
    Other
    Student
  • 500 Views
  • 1 replies
  • 0 likes

“Because you listened too” section

Hello,There used to be a section on my home page that had suggested artists based on what artists I listen too. It wasn’t a playlist it was a scroll section like the recently played and the made for you sections on the home page and not the discover ...

  • Newbie
  • Hello, There used to be a section on my home page that had suggested artists based on what artists I listen too. It wasn’t a playlist it was a scroll section like the recently played and the made fo...
  • Loxer
  • Community Legend
  • 887 Views
  • 1 replies
  • 0 likes
  • 887 Views
  • 1 replies
  • 0 likes

App keeps logging me out.

PlanPremiumCountry CanadaDeviceiPhone SEOperating SystemiOS 12.1.2My Question or Issue Every time I leave the app it logs me out. When I open the app again it says my username and password don’t match. When I put my password and username in it logs m...

  • Newbie
  •   Plan Premium Country  Canada Device iPhone SE Operating System iOS 12.1.2 My Question or Issue  Every time I leave the app it logs me out. When I open the app again it says...
  • Loxer
  • Community Legend
  • 776 Views
  • 1 replies
  • 0 likes
  • 776 Views
  • 1 replies
  • 0 likes

Some songs sync/download offline, but other's don't. WHY!?!

I have a bunch of songs purchased and stored on a hard drive that I purchased on iTunes over the years. Some of these albums are not available on Spotify, but I point Spotify to the drive and it finds and syncs MOST of them. However, SOME of the file...

  • Music Fan
  • I have a bunch of songs purchased and stored on a hard drive that I purchased on iTunes over the years. Some of these albums are not available on Spotify, but I point Spotify to the drive and it find...
  • 364 Views
  • 0 replies
  • 0 likes
  • Syncing Local FIles
  • 364 Views
  • 0 replies
  • 0 likes

How to delete songs?

PlanPremiumCountry United StatesDevice(iPod Touch Gen 6)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI add songs to playlist that automatically downloads songs, and when I remove the songs from the playlist they don't b...

  • Newbie
  •   Plan Premium Country  United States Device (iPod Touch Gen 6) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I add songs to playlist&...
  • gro8os
  • Casual Listener
  • 7704 Views
  • 2 replies
  • 1 likes
  • 7704 Views
  • 2 replies
  • 1 likes

How often do Artist Radio Playlists refresh? Mine seem to do so every day - can this be controlled?

PlanPremiumCountry CanadaDeviceiPhone 6Operating SystemiOS 12.1.3 My Question or IssueI use Spotify only in offline mode, downloading only on WiFi. I have several artist radio playlists, which show that they are fully downloaded when I'm on WiFi; how...

  • Newbie
  • Plan Premium Country  Canada Device iPhone 6 Operating System iOS 12.1.3   My Question or Issue I use Spotify only in offline mode, downloading only on WiFi.  I have several ...
  • 3241 Views
  • 0 replies
  • 5 likes
  • 3241 Views
  • 0 replies
  • 5 likes

Audiobook playlist position often lost after closing/reopening. Bug?

Hi! My main reason for using Spotify is the possibility to listen to audiobooks. But there seems to be a big bug in here:After closing and reopening Spotify the audiobook position (which episode you're in) is often lost and Spotify starts from scratc...

  • Visitor
  • Hi!   My main reason for using Spotify is the possibility to listen to audiobooks. But there seems to be a big bug in here: After closing and reopening Spotify the audiobook position (which e...
  • 462 Views
  • 0 replies
  • 4 likes
  • 462 Views
  • 0 replies
  • 4 likes

can't connect with Genius

PlanFree/PremiumCountry Device iphone XR Genius can't work when I listen, I can't read lyrics what playing now

  • Newbie
  • Plan Free/Premium Country   Device   iphone XR   Genius can't work when I listen, I can't read lyrics what playing now  
  • 560 Views
  • 0 replies
  • 1 likes
  • 560 Views
  • 0 replies
  • 1 likes

Local won’t appear on app in iPhone

PlanPremiumCountry USADeviceiPhone 8Operating SystemiOS 12.1.3 I’ve had local files on my phone playlist before but when I switch phones recently I couldn’t get them to appear on my playlists. I’ve downloaded them onto my phone via iTunes and I’ve ad...

  • Regular
  • Plan Premium Country  USA Device iPhone 8 Operating System iOS 12.1.3   I’ve had local files on my phone playlist before but when I switch phones recently I couldn’t get them to ap...
  • 352 Views
  • 0 replies
  • 0 likes
  • local files not syncing
  • 352 Views
  • 0 replies
  • 0 likes

Can't follow radio stations. Thinks it's a playlist

PlanPremium for FamilyCountry USADeviceiPhone 6sOperating SystemiOs 12.1.2 My Question or Issue When I attempt to follow a radio station on my iphone it thinks it's a playlist. The end result is that I don't have the thumbs up/down icons so I can't g...

  • Newbie
  • Plan Premium for Family Country  USA Device iPhone 6s Operating System iOs 12.1.2   My Question or Issue  When I attempt to follow a radio station on my iphone it thinks it's...
  • user-removed
  • Not applicable
  • 3567 Views
  • 3 replies
  • 14 likes
  • 3567 Views
  • 3 replies
  • 14 likes

Radio station do not show up in ipad using newest version of iOS

Since 2 days the radio stations do not show up on my ipad using the newest IOS. I use the ipad to stream on my network player and I miss this feature already. I live in Vienna, Austria so maybe it is only a local problem. I already reinstallled the S...

  • Casual Listener
  • Since 2 days the radio stations do not show up on my ipad using the newest IOS. I use the ipad to stream on my network player and I miss this feature already. I live in Vienna, Austria so maybe it is...
  • 428 Views
  • 0 replies
  • 0 likes
  • 428 Views
  • 0 replies
  • 0 likes

Swipe to Queue gesture no longer available on artist top tracks

PlanPremiumCountryUnited States DeviceiPhone XOperating SystemiOS 12.1 My Question or Issue The swipe to queue and add track to library gestures are no longer working on any Artist's "Popular" songs. The gestures still work in other locations such as...

  • Regular
  • Plan Premium Country United States  Device iPhone X Operating System iOS 12.1   My Question or Issue  The swipe to queue and add track to library gestures are no longer worki...
  • Hnovikov
  • Newbie
  • 2210 Views
  • 7 replies
  • 7 likes
  • 2210 Views
  • 7 replies
  • 7 likes

Spotify is crashing when I leave the app.

PlanPremiumCountry USADeviceIPhone 6sOperating SystemiOS 10 My Question or Issue Every time I leave the app, and not actually close out of it, it crashes. It freezes and then I have to close it and reopen it or it doesn’t work.

  • Newbie
  •   Plan Premium Country  USA Device IPhone 6s Operating System iOS 10   My Question or Issue  Every time I leave the app, and not actually close out of it, it crashes. I...
  • Loxer
  • Community Legend
  • 1153 Views
  • 1 replies
  • 0 likes
  • 1153 Views
  • 1 replies
  • 0 likes

Playback failed

So I’ve been traveling recently and have ran into a very frustrating issue with the videos on the Pop Rising playlist. It says “playback failed. We’re not able to play this video in your current location.” I was looking for solutions to this and saw ...

  • Newbie
  • So I’ve been traveling recently and have ran into a very frustrating issue with the videos on the Pop Rising playlist. It says “playback failed. We’re not able to play this video in your current loca...
  • 618 Views
  • 0 replies
  • 0 likes
  • 618 Views
  • 0 replies
  • 0 likes

Solved!! No More Offline Music allowed

Plan:Free/PremiumCountry : France DeviceiPhone SE 2017Operating SystemiOS 12.1.2 My Issue: My app tells me I can’t download music anymore but I have less that 12 Go of music.I have this message (picture attached) and I’ve almost deleted all my music ...

  • Casual Listener
  •   Plan: Free/Premium Country : France  Device iPhone SE 2017 Operating System iOS 12.1.2   My Issue:  My app tells me I can’t download music anymore but I have less that...
  • lerougegorge
  • Casual Listener
  • 2221 Views
  • 4 replies
  • 0 likes
  • Offline download
  • 2221 Views
  • 4 replies
  • 0 likes

Can't install Spotify on my iPad 2 because I'm not at iOS 10

PlanPremium CountryUS DeviceiPad 2Operating SystemiOS 9.3.5 My Question or Issue I happily used an old iPad for music. Last week, my iPad was trying to automatically update and crashed hard, so I was forced to restore it as a new iPad. My iPad is too...

  • Newbie
  • Plan Premium   Country US   Device iPad 2 Operating System iOS 9.3.5   My Question or Issue  I happily used an old iPad for music.  Last week, my iPad was trying ...
  • Maxim
  • Spotify Star
  • 5881 Views
  • 1 replies
  • 0 likes
  • 5881 Views
  • 1 replies
  • 0 likes

Deep links on Instagram not working?

When I share music on Instagram the deep links to Spotify are missing? And I can’t see other people’s deep links to Spotify music either??

  • Newbie
  • When I share music on Instagram the deep links to Spotify are missing? And I can’t see other people’s deep links to Spotify music either??  
  • chrstinednielle
  • Newbie
  • 1010 Views
  • 1 replies
  • 6 likes
  • 1010 Views
  • 1 replies
  • 6 likes

Only shuffle play on my iPhone!

I have Spotify Premium but when I access it on my iPhone SE, I can only play an album on shuffle play. I can't seem to play an album in the order it should be. This doesn't seem to be a problem when I use it on my Macbook...Any ideas please? Thanks!

  • Newbie
  •   I have Spotify Premium but when I access it on my iPhone SE, I can only play an album on shuffle play. I can't seem to play an album in the order it should be. This doesn't seem to be a probl...
  • Loxer
  • Community Legend
  • 1111 Views
  • 1 replies
  • 0 likes
  • 1111 Views
  • 1 replies
  • 0 likes

Spotify Remote - volume control stopped working

Plan: PremiumCountry: USA DeviceiPhone 5CMacBookSpotify Web I have nice speakers wired into my kitchen from a nice amplifier/stereo in another room and all I want to do is remote control an old iOS device plugged into that stereo so I can play Spotif...

  • Newbie
  • Plan: Premium Country: USA   Device iPhone 5C MacBook Spotify Web    I have nice speakers wired into my kitchen from a nice amplifier/stereo in another room and all  ...
  • Loxer
  • Community Legend
  • 4699 Views
  • 1 replies
  • 15 likes
  • iOS
    Spotify Remote
    Volume Control
  • 4699 Views
  • 1 replies
  • 15 likes