Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
Saturday
Rastereyes
Casual Listener
79677 Views
19 replies
37 likes

79677 Views
19 replies
37 likes

App keeps logging me out.

PlanPremiumCountry CanadaDeviceiPhone SEOperating SystemiOS 12.1.2My Question or Issue Every time I leave the app it logs me out. When I open the app again it says my username and password don’t match. When I put my password and username in it logs m...

_u8wd4-sxove
Newbie
Plan Premium Country Canada Device iPhone SE Operating System iOS 12.1.2 My Question or Issue Every time I leave the app it logs me out. When I open the app again it says...
2019-01-29 3:04:28 AM
2019-01-31 10:56:48 AM
Loxer
Community Legend
782 Views
1 replies
0 likes

782 Views
1 replies
0 likes

Some songs sync/download offline, but other's don't. WHY!?!

I have a bunch of songs purchased and stored on a hard drive that I purchased on iTunes over the years. Some of these albums are not available on Spotify, but I point Spotify to the drive and it finds and syncs MOST of them. However, SOME of the file...

christophernyck
Music Fan
I have a bunch of songs purchased and stored on a hard drive that I purchased on iTunes over the years. Some of these albums are not available on Spotify, but I point Spotify to the drive and it find...
2019-01-30 9:58:42 PM
384 Views
0 replies
0 likes
Syncing Local FIles

384 Views
0 replies
0 likes

How to delete songs?

PlanPremiumCountry United StatesDevice(iPod Touch Gen 6)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI add songs to playlist that automatically downloads songs, and when I remove the songs from the playlist they don't b...

JordanFIreStar
Newbie
Plan Premium Country United States Device (iPod Touch Gen 6) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I add songs to playlist&...
2019-01-11 6:34:13 PM
2019-01-30 6:54:50 PM
gro8os
Casual Listener
7741 Views
2 replies
1 likes

7741 Views
2 replies
1 likes

How often do Artist Radio Playlists refresh? Mine seem to do so every day - can this be controlled?

PlanPremiumCountry CanadaDeviceiPhone 6Operating SystemiOS 12.1.3 My Question or IssueI use Spotify only in offline mode, downloading only on WiFi. I have several artist radio playlists, which show that they are fully downloaded when I'm on WiFi; how...

D3e
Newbie
Plan Premium Country Canada Device iPhone 6 Operating System iOS 12.1.3 My Question or Issue I use Spotify only in offline mode, downloading only on WiFi. I have several ...
2019-01-30 5:12:50 PM
3288 Views
0 replies
5 likes

3288 Views
0 replies
5 likes

Audiobook playlist position often lost after closing/reopening. Bug?

Hi! My main reason for using Spotify is the possibility to listen to audiobooks. But there seems to be a big bug in here:After closing and reopening Spotify the audiobook position (which episode you're in) is often lost and Spotify starts from scratc...

user-removed
Visitor
Hi! My main reason for using Spotify is the possibility to listen to audiobooks. But there seems to be a big bug in here: After closing and reopening Spotify the audiobook position (which e...
2019-01-30 9:13:44 AM
481 Views
0 replies
4 likes

481 Views
0 replies
4 likes

can't connect with Genius

PlanFree/PremiumCountry Device iphone XR Genius can't work when I listen, I can't read lyrics what playing now

omarlittle630
Newbie
Plan Free/Premium Country Device iphone XR Genius can't work when I listen, I can't read lyrics what playing now
2019-01-30 3:09:05 AM
573 Views
0 replies
1 likes

573 Views
0 replies
1 likes

Local won’t appear on app in iPhone

PlanPremiumCountry USADeviceiPhone 8Operating SystemiOS 12.1.3 I’ve had local files on my phone playlist before but when I switch phones recently I couldn’t get them to appear on my playlists. I’ve downloaded them onto my phone via iTunes and I’ve ad...

bear426
Regular
Plan Premium Country USA Device iPhone 8 Operating System iOS 12.1.3 I’ve had local files on my phone playlist before but when I switch phones recently I couldn’t get them to ap...
2019-01-29 4:06:47 PM
372 Views
0 replies
0 likes
local files not syncing

372 Views
0 replies
0 likes

Can't follow radio stations. Thinks it's a playlist

PlanPremium for FamilyCountry USADeviceiPhone 6sOperating SystemiOs 12.1.2 My Question or Issue When I attempt to follow a radio station on my iphone it thinks it's a playlist. The end result is that I don't have the thumbs up/down icons so I can't g...

TKfishes
Newbie
Plan Premium for Family Country USA Device iPhone 6s Operating System iOs 12.1.2 My Question or Issue When I attempt to follow a radio station on my iphone it thinks it's...
2019-01-20 6:27:43 PM
2019-01-29 3:03:26 PM
user-removed
Not applicable
3619 Views
3 replies
14 likes

3619 Views
3 replies
14 likes

Radio station do not show up in ipad using newest version of iOS

Since 2 days the radio stations do not show up on my ipad using the newest IOS. I use the ipad to stream on my network player and I miss this feature already. I live in Vienna, Austria so maybe it is only a local problem. I already reinstallled the S...

chrismd
Casual Listener
Since 2 days the radio stations do not show up on my ipad using the newest IOS. I use the ipad to stream on my network player and I miss this feature already. I live in Vienna, Austria so maybe it is...
2019-01-29 10:35:08 AM
444 Views
0 replies
0 likes

444 Views
0 replies
0 likes

Swipe to Queue gesture no longer available on artist top tracks

PlanPremiumCountryUnited States DeviceiPhone XOperating SystemiOS 12.1 My Question or Issue The swipe to queue and add track to library gestures are no longer working on any Artist's "Popular" songs. The gestures still work in other locations such as...

jnguyen0651
Regular
Plan Premium Country United States Device iPhone X Operating System iOS 12.1 My Question or Issue The swipe to queue and add track to library gestures are no longer worki...
2019-01-10 2:24:35 AM
2019-01-29 2:24:51 AM
Hnovikov
Newbie
2243 Views
7 replies
7 likes

2243 Views
7 replies
7 likes

Spotify is crashing when I leave the app.

PlanPremiumCountry USADeviceIPhone 6sOperating SystemiOS 10 My Question or Issue Every time I leave the app, and not actually close out of it, it crashes. It freezes and then I have to close it and reopen it or it doesn’t work.

Pers0n1
Newbie
Plan Premium Country USA Device IPhone 6s Operating System iOS 10 My Question or Issue Every time I leave the app, and not actually close out of it, it crashes. I...
2019-01-28 6:58:41 PM
2019-01-28 9:37:23 PM
Loxer
Community Legend
1179 Views
1 replies
0 likes

1179 Views
1 replies
0 likes

Playback failed

So I’ve been traveling recently and have ran into a very frustrating issue with the videos on the Pop Rising playlist. It says “playback failed. We’re not able to play this video in your current location.” I was looking for solutions to this and saw ...

tythecamper
Newbie
So I’ve been traveling recently and have ran into a very frustrating issue with the videos on the Pop Rising playlist. It says “playback failed. We’re not able to play this video in your current loca...
2019-01-28 6:58:40 PM
627 Views
0 replies
0 likes

627 Views
0 replies
0 likes

Solved!! No More Offline Music allowed

Plan:Free/PremiumCountry : France DeviceiPhone SE 2017Operating SystemiOS 12.1.2 My Issue: My app tells me I can’t download music anymore but I have less that 12 Go of music.I have this message (picture attached) and I’ve almost deleted all my music ...

lerougegorge
Casual Listener
Plan: Free/Premium Country : France Device iPhone SE 2017 Operating System iOS 12.1.2 My Issue: My app tells me I can’t download music anymore but I have less that...
2019-01-20 12:04:19 AM
2019-01-28 11:28:16 AM
lerougegorge
Casual Listener
2245 Views
4 replies
0 likes
Offline download

2245 Views
4 replies
0 likes

Can't install Spotify on my iPad 2 because I'm not at iOS 10

PlanPremium CountryUS DeviceiPad 2Operating SystemiOS 9.3.5 My Question or Issue I happily used an old iPad for music. Last week, my iPad was trying to automatically update and crashed hard, so I was forced to restore it as a new iPad. My iPad is too...

bc_raleigh
Newbie
Plan Premium Country US Device iPad 2 Operating System iOS 9.3.5 My Question or Issue I happily used an old iPad for music. Last week, my iPad was trying ...
2019-01-26 8:36:04 PM
2019-01-28 7:42:46 AM
Maxim
Spotify Star
6046 Views
1 replies
0 likes

6046 Views
1 replies
0 likes

Deep links on Instagram not working?

When I share music on Instagram the deep links to Spotify are missing? And I can’t see other people’s deep links to Spotify music either??

Lenepernille
Newbie
When I share music on Instagram the deep links to Spotify are missing? And I can’t see other people’s deep links to Spotify music either??
2019-01-27 1:30:15 AM
2019-01-28 3:02:16 AM
chrstinednielle
Newbie
1027 Views
1 replies
6 likes

1027 Views
1 replies
6 likes

Only shuffle play on my iPhone!

I have Spotify Premium but when I access it on my iPhone SE, I can only play an album on shuffle play. I can't seem to play an album in the order it should be. This doesn't seem to be a problem when I use it on my Macbook...Any ideas please? Thanks!

lizzielou
Newbie
I have Spotify Premium but when I access it on my iPhone SE, I can only play an album on shuffle play. I can't seem to play an album in the order it should be. This doesn't seem to be a probl...
2019-01-25 8:31:47 PM
2019-01-27 5:30:05 PM
Loxer
Community Legend
1123 Views
1 replies
0 likes

1123 Views
1 replies
0 likes

Spotify Remote - volume control stopped working

Plan: PremiumCountry: USA DeviceiPhone 5CMacBookSpotify Web I have nice speakers wired into my kitchen from a nice amplifier/stereo in another room and all I want to do is remote control an old iOS device plugged into that stereo so I can play Spotif...

AchillesListens
Newbie
Plan: Premium Country: USA Device iPhone 5C MacBook Spotify Web I have nice speakers wired into my kitchen from a nice amplifier/stereo in another room and all ...
2019-01-26 4:29:30 PM
2019-01-27 5:11:21 PM
Loxer
Community Legend
4744 Views
1 replies
15 likes
iOS
Spotify Remote
Volume Control

4744 Views
1 replies
15 likes

Account hacked

Devices: Macbook Pro, Iphone 7 and 8 My Question or Issue Hello, it seems that my account has been hacked. I realised on a number of occasions that my account was in use by another user. It seems that a Playstation4 has been connected. Sometims I lis...

Spangle10
Casual Listener
Devices: Macbook Pro, Iphone 7 and 8 My Question or Issue Hello, it seems that my account has been hacked. I realised on a number of occasions that my account wa...
2019-01-26 7:31:40 PM
2019-01-27 5:04:11 PM
Loxer
Community Legend
439 Views
1 replies
0 likes

439 Views
1 replies
0 likes

Iphone playing moving album cover

There are some songs on my phone that I play but they have a moving picture when it’s playing. How do I turn it off? It is VERY distracting when I drive. Also there doesn’t seem to be a like or dislike button on thhose moving songs? If i dont like th...

Hopewellington1
Newbie
There are some songs on my phone that I play but they have a moving picture when it’s playing. How do I turn it off? It is VERY distracting when I drive. Also there doesn’t seem to be a like or disli...
2019-01-26 8:10:17 PM
2019-01-27 5:00:52 PM
Loxer
Community Legend
13010 Views
1 replies
0 likes
Album Cover
Mobile
moving image
music
Music And Album Experience
songs

13010 Views
1 replies
0 likes

Offline mode Catch 22

My Question or Issue OK. I get now that this is a “personal” streaming service and I won’t be able to stream to 2 devices at the same time even with premium. So how do I go offline on my iPad to listen to downloaded content while not interrupting my ...

ofo7uv-bml_0d
Casual Listener
My Question or Issue OK. I get now that this is a “personal” streaming service and I won’t be able to stream to 2 devices at the same time even with premium. So how do I go off...
2019-01-26 9:42:51 PM
2019-01-27 4:55:54 PM
Loxer
Community Legend
523 Views
1 replies
0 likes

523 Views
1 replies
0 likes

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