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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62921 Views
  • 16 replies
  • 37 likes
  • 62921 Views
  • 16 replies
  • 37 likes

Shared playlist link

PlanPremiumCountry USADeviceiPhone XOperating SystemiOS 12 My Question or IssueMy friends and i have a shared playlist where we compile our favorites each month. I can't seem to open this month's playlist. I got the link in a text message, which take...

  • Newbie
  • Plan Premium Country  USA Device iPhone X Operating System iOS 12   My Question or Issue My friends and i have a shared playlist where we compile our favorites each month. I ...
  • Billy-J
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Solved!! App slow and crashing after ios update

PlanPremium CountryUSA DeviceIphone X My Question or IssueSince updating to ios 12, spotify is extremely slow, often completely unresponsive when opening it. About half of the time it ends up crashing. I tried re-installing it but it behaves the same...

  • Regular
  • Plan Premium   Country USA   Device Iphone X     My Question or Issue Since updating to ios 12, spotify is extremely slow, often completely unresponsive when openi...
  • Loxer
  • Community Legend
  • 3327 Views
  • 3 replies
  • 0 likes
  • 3327 Views
  • 3 replies
  • 0 likes

Spotify on ipad only

I would like to give my daughter (9) access to her Spotify family. account on her ipad in her room but only if I can have her use Spotify only. Like guided access and she won’t be able to navigate to anything else on her IPad. Guided access doesn’t w...

  • Casual Listener
  • I  would like to give my daughter (9) access to her Spotify family. account on her ipad in her room but only if I can have her use Spotify only. Like guided access and she won’t be able to navig...
  • Loxer
  • Community Legend
  • 2020 Views
  • 5 replies
  • 0 likes
  • 2020 Views
  • 5 replies
  • 0 likes

Superuser Contribution Songs playing at high speed when connected to vehicle

Plan: PremiumCountry: Canada Device: iPhone 6 (Rogers)Operating System: 11.4.1 When connected to 2018 Toyota Tacoma, songs play at triple or higher speed for one second, then drop out for 1 second, then resume playing at triple speed for 1 second. An...

  • Casual Listener
  •   Plan: Premium Country: Canada   Device: iPhone 6 (Rogers) Operating System: 11.4.1   When connected to 2018 Toyota Tacoma, songs play at triple or higher speed for one second,...
  • Jemi
  • Spotify Legend
  • 960 Views
  • 4 replies
  • 0 likes
  • 960 Views
  • 4 replies
  • 0 likes

Songs fully deleted ?

Hi there pkease excuse my question, i am a newish user. I am running out of storeage space on my phone and need to delete some albums. To remove a downloaded album, I untogle the download button and confirm remove. The download button is white. howev...

  • Newbie
  • Hi there   pkease excuse my question, i am a newish user.   I am running out of storeage space on my phone and need to delete some albums.   To remove a downloaded album, I ...
  • Loxer
  • Community Legend
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

Spotify suddenly won't connect on iPad 1

PlanPremiumCountryUK DeviceiPad 1 (Model A1219)Operating SystemVersion 5.1.1 I have been using Spotify for at least a year on this old iPad a friend gave it. It has worked perfectly. The other day it simply stopped connecting. The WiFi on the device ...

  • Casual Listener
  • Plan Premium Country UK   Device iPad 1 (Model A1219) Operating System Version 5.1.1   I have been using Spotify for at least a year on this old iPad a friend gave it. It has work...
  • Keanu_C
  • Community Legend
  • 1518 Views
  • 3 replies
  • 0 likes
  • 1518 Views
  • 3 replies
  • 0 likes

Unable to change tracks in car via Bluetooth

PlanPremiumCountry Australia Device(iPhone 8Operating System(iOS 12 My Question or IssueI am unable to change tracks via the buttons on my display nor the steering wheel when I have Spotify connected to my car (2011 VW Golf). I can change using my ph...

  • Casual Listener
  • Plan Premium Country  Australia  Device (iPhone 8 Operating System (iOS 12   My Question or Issue I am unable to change tracks via the buttons on my display nor the steering ...
  • user-removed
  • Not applicable
  • 1837 Views
  • 3 replies
  • 0 likes
  • bluetooth
  • 1837 Views
  • 3 replies
  • 0 likes

Spotify app will no longer let me download it

Each time I open up app and try to download Spotify onto my phone, no cloud logo appears and the app seems to freeze and not even let me download it anymore. I had the app previsouly and deleted it as I was freeing up storage and would like to downlo...

  • Newbie
  • Each time I open up app and try to download Spotify onto my phone, no cloud logo appears and the app seems to freeze and not even let me download it anymore. I had the app previsouly and deleted it a...
  • Billy-J
  • Spotify Star
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

IOS still showing “Free” status

I signed up for Spotify and premium today and used the “Log in with Facebook” feature. I upgraded to premium through my web browser, but on the Spotify app it still says I have a free account. It is is the same account because the picture from the Fa...

  • Newbie
  • I signed up for Spotify and premium today and used the “Log in with Facebook” feature. I upgraded to premium through my web browser, but on the Spotify app it still says I have a free account.  ...
  • Billy-J
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Offline Library

When I am away from WiFi and try to play my downloaded offline library the songs will lag on and off and slowly buffer. What’s the deal?

  • Newbie
  • When I am away from WiFi and try to play my downloaded offline library the songs will lag on and off and slowly buffer. What’s the deal?
  • Billy-J
  • Spotify Star
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

New device but 0 songs

When i login on my new phone i can see al my playlists but 0 saved songs.

  • Newbie
  • When i login on my new phone i can see al my playlists but 0 saved songs. 
  • Billy-J
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Notifications on iOS

Hi! I use Spotify with my iPhone but I have never received a push notification. In the option section we can select push notification for new music, playlist update, artist update, etc... But it has never been working. Of course notifications are act...

  • Newbie
  • Hi!  I use Spotify with my iPhone but I have never received a push notification. In the option section we can select push notification for new music, playlist update, artist update, etc... But ...
  • Loxer
  • Community Legend
  • 1004 Views
  • 1 replies
  • 0 likes
  • 1004 Views
  • 1 replies
  • 0 likes

Queue is bugging

PlanPremiumCountryGermanyDeviceiPhone SEOperating System(iOS 10 My Question or Issue Wassup guys I'm having problems with my songs in queue. When I move some songs to the queue they dont get listed at all, the process actually works, the song is move...

  • Newbie
  • Plan Premium Country Germany Device iPhone SE Operating System (iOS 10   My Question or Issue   Wassup guys   I'm having problems with my songs in queue. When I move some ...
  • Loxer
  • Community Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Recovering old saved playlist from iPhone

PlanPremiumCountryFinlandDeviceiPhone 4Operating SystemiOS 7.1 & Windows 7 My Question or IssueSpotify has a playlist called Chill Tracks.It has changed over the years and I'd love to listen to the old songs from the past which I can't remember anymo...

  • Newbie
  • Plan Premium Country Finland Device iPhone 4 Operating System iOS 7.1 & Windows 7   My Question or Issue Spotify has a playlist called Chill Tracks. It has changed over the years ...
  • Loxer
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Log in

PlanPremiumCountry GermanyDeviceiPhone 8Operating SystemiOS 12 My Question or Issue I was logged out of my iPhone Spotify app and since then I’m not able to log back in. I can log in to my iPad app and on computers at well - only the iPhone app doesn...

  • Casual Listener
  • Plan Premium Country  Germany Device iPhone 8 Operating System iOS 12   My Question or Issue  I was logged out of my iPhone Spotify app and since then I’m not able to log bac...
  • Loxer
  • Community Legend
  • 412 Views
  • 4 replies
  • 0 likes
  • 412 Views
  • 4 replies
  • 0 likes

the new update

The new update isnt showing me the list of songs on my playlists or my ‘favourited’ songs and when i plag music the whole playlist doesnt show. The update has rlly Dissapointed me.

  • Newbie
  • The new update isnt showing me the list of songs on my playlists or my ‘favourited’ songs and when i plag music the whole playlist doesnt show. The update has rlly Dissapointed me. 
  • Billy-J
  • Spotify Star
  • 409 Views
  • 1 replies
  • 1 likes
  • 409 Views
  • 1 replies
  • 1 likes

Cant instal premium in my display.

Im trying to install premium in my iphone but it says its not possible for my display

  • Newbie
  • Im trying to install premium in my iphone but it says its not possible for my display
  • Billy-J
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

unable to play downloaded songs on iOS

So ever since I got my new phone and downloaded spotify on it (a few months ago) I have had an issue with some of my songs not being able to be played even though they are downloaded, etc. And by not being able to be played, I mean that the bar down ...

  • Newbie
  • So ever since I got my new phone and downloaded spotify on it (a few months ago) I have had an issue with some of my songs not being able to be played even though they are downloaded, etc.  And...
  • Billy-J
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Error Home page

The app couldn’t show the Home page. 

  • Newbie
  • The app couldn’t show the Home page. 
  • Billy-J
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Wireless EarPods. Both work but not together!

So they’re both paired to my iPhone but only one works at a time! If I click the button on Spotify, it gives me the options to play the left, right or via my phone. I can switch between left or right but can’t get BOTH to work Please help!

  • Newbie
  • So they’re both paired to my iPhone but only one works at a time! If I click the button on Spotify, it gives me the options to play the left, right or via my phone. I can switch between left or right...
  • Billy-J
  • Spotify Star
  • 2004 Views
  • 1 replies
  • 2 likes
  • 2004 Views
  • 1 replies
  • 2 likes