Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64450 Views
  • 16 replies
  • 37 likes
  • 64450 Views
  • 16 replies
  • 37 likes

Start with 1 playlist and 2nd song automatically jumps to another playlist

PlanPremiumCountryUSADeviceiPhone 8Operating SystemIOS10 My Question or IssueI recently joined one of my family’s playlist made for our vacation and now every time I start to play another playlist, it will play 1 song and then automatically jump to s...

  • Newbie
  • Plan Premium Country USA Device iPhone 8 Operating System IOS10    My Question or Issue I recently joined one of my family’s playlist made for our vacation and now every time I st...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

Spotify Premium Trial Ended

My spotify premium trial ended today (May 30) BUT my credit card info is still being shown, how do I get rid of it as I don't want to be charged.

  • Visitor
  •   My spotify premium trial ended today (May 30) BUT my credit card info is still being shown, how do I get rid of it as I don't want to be charged. 
  • Hubo
  • Community Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

'Followed' Artists are not 'Followed' a few moments later.....

I click 'follow' on certain artists, then I go back to them moments later and they are not 'followed'Why would this be happening?Is it because I jump from mobile data to WIFI? Thanks for the assistance.

  • Newbie
  • I click 'follow' on certain artists, then I go back to them moments later and they are not 'followed' Why would this be happening? Is it because I jump from mobile data to WIFI?   Thank...
  • 581 Views
  • 0 replies
  • 0 likes
  • artists
    disappear
    follow
  • 581 Views
  • 0 replies
  • 0 likes

Back button not working thru iPod USB connector

PlanPremiumCountry DeviceiPhone XOperating SystemiOS 11 My Question or Issue Our car (Honda Jazz/Fit 2011) has an USB "iPod" connector which we can control thru buttons on the dashboard. There are button to go back, forward, play/pause change the vol...

  • Newbie
  • Plan Premium Country   Device iPhone X Operating System iOS 11   My Question or Issue   Our car (Honda Jazz/Fit 2011) has an USB "iPod" connector which we can control thru b...
  • 420 Views
  • 0 replies
  • 0 likes
  • 420 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why can’t I change music quality or play podcasts while connected to my Samsung MS750 soundbar?

Is there something I’m missing here?premium account iPhone 8 Plus see the messages in the screenshots

  • Casual Listener
  • Is there something I’m missing here? premium account  iPhone 8 Plus  see the messages in the screenshots   
  • this1marcel
  • Gig Goer
  • 1098 Views
  • 3 replies
  • 0 likes
  • 1098 Views
  • 3 replies
  • 0 likes

Solved!! ARTIST RADIO disappeared on recent update

Hey there, My Spotify recently automatically updated and now I no longer have the function to click on an artist and select ‘Artist Radio’. Am I doing something wrong and have to click this feature back on or has the function been taken away for non-...

  • Casual Listener
  • Hey there,   My Spotify recently automatically updated and now I no longer have the function to click on an artist and select ‘Artist Radio’. Am I doing something wrong and have to click this ...
  • sephrinx
  • Regular
  • 30943 Views
  • 6 replies
  • 0 likes
  • 30943 Views
  • 6 replies
  • 0 likes

Favorited songs not appearing in "favorites" playlist

PlanFreeCountry USADeviceiPhone 5SOperating SystemiOS 10 My Question or Issue Favorite songs are not appearing in full favorites playlist and when I unfavorable songs they don't leave the playlist

  • Newbie
  • Plan Free Country  USA Device iPhone 5S Operating System iOS 10   My Question or Issue  Favorite songs are not appearing in full favorites playlist and when I unfavorable son...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

texts

PlanPremiumCountry DeviceiPhone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When my boyfriend used to send me songs in texts from Spotify I would click on the song and it would take me to the song in Spotify and I co...

  • Casual Listener
  • Plan Premium Country   Device iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  When my boyfriend used to send me songs in texts ...
  • 353 Views
  • 0 replies
  • 0 likes
  • 353 Views
  • 0 replies
  • 0 likes

Spotify won't update

DeviceiPhone SEOperating SystemiOS 11 My Question or Issue The new Spotify update won't register into my phone. I noticed this when all my friends told me about the new Spotify redesign and I tried to download it but it won't show up in my updates. I...

  • Casual Listener
  •   Device iPhone SE Operating System iOS 11   My Question or Issue  The new Spotify update won't register into my phone. I noticed this when all my friends told me about the new ...
  • Loxer
  • Community Legend
  • 5438 Views
  • 3 replies
  • 0 likes
  • 5438 Views
  • 3 replies
  • 0 likes

Missing songs from one of my playlists

Spotify UsernamedånjohannPlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Today I noticed all songs added to one of my playlists after 2018-01-19 are missing.The other playlists seems unaffected. I ...

  • Casual Listener
  • Spotify Username dånjohann Plan Free/Premium Country     Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Today I noticed all songs...
  • dånjohann
  • Casual Listener
  • 530 Views
  • 1 replies
  • 0 likes
  • 530 Views
  • 1 replies
  • 0 likes

Superuser Contribution Touch Preview on iOS removal

Hey folks, Spotify here! Just a quick post to let you know we’re in the process of removing Touch Preview, the feature on the iOS app that gives you a sneak peek of a playlist, song, album, or artist before you hit play. We’ve taken this decision as ...

  • Roadie
  • Hey folks, Spotify here!   Just a quick post to let you know we’re in the process of removing Touch Preview, the feature on the iOS app that gives you a sneak peek of a playlist, song, ...
  • kaneramstead2
  • Newbie
  • 118249 Views
  • 427 replies
  • 10 likes
  • 118249 Views
  • 427 replies
  • 10 likes

Shuffle order remains the same or almost the same when toggled off and back on

PlanPremiumCountryUnited StatesDeviceiPhone 7 PlusOperating SystemiOS 11.4 My Question or IssueEvery time I enable Shuffle on my 140-song-long "Favorites" playlist, the same handful of songs are queued up for playback. No matter how many times I disa...

  • Visitor
  •   Plan Premium Country United States Device iPhone 7 Plus Operating System iOS 11.4   My Question or Issue Every time I enable Shuffle on my 140-song-long "Favorites" playlist,&n...
  • BMW650i
  • Newbie
  • 920 Views
  • 1 replies
  • 1 likes
  • 920 Views
  • 1 replies
  • 1 likes

Spotify Automatically Starts Playing the Last Song I Was Listening To When Connected to Bluetooth

PlanPremiumCountry USADeviceiPhone 6Operating SystemiOS 11.4 My Question or IssueSpotify, recently, has started playing the last song or album I was listening to whenever I am connected to bluetooth and open the app. But only songs, not podcasts or a...

  • Casual Listener
  • Plan Premium Country  USA Device iPhone 6 Operating System iOS 11.4   My Question or Issue Spotify, recently, has started playing the last song or album I was listening to wheneve...
  • 737 Views
  • 0 replies
  • 0 likes
  • 737 Views
  • 0 replies
  • 0 likes

The Discover Weekly Like/Dislike buttons disappearing when cconnected to Bose Soundtouch speakers

PlanPremiumCountry AUDeviceiPhone 6 - simmilar issue with Windows app - in this situation the dislike button is present but it doesn't skip disliked songs while playing on the bose speekersOperating SystemiOS 10 My Question or IssueWhen I connect to ...

  • Newbie
  • Plan Premium Country  AU Device iPhone 6 - simmilar issue with Windows app - in this situation the dislike button is present but it doesn't skip disliked songs while playing on the bose spe...
  • 612 Views
  • 0 replies
  • 3 likes
  • 612 Views
  • 0 replies
  • 3 likes

Superuser Contribution Spotify turns on repeat by itself

I have the saved music available and every time I hit "no repeat" the next song comes on and it turns on repeat current song by itself. **bleep**?

  • Casual Listener
  • I have the saved music available and every time I hit "no repeat" the next song comes on and it turns on repeat current song by itself. **bleep**?
  • PaulLittlewood
  • Casual Listener
  • 20895 Views
  • 44 replies
  • 22 likes
  • 20895 Views
  • 44 replies
  • 22 likes

Spotify using cellular data when turned off in settings

I always have cellular data turned off for spotify but I've noticed that if the song is already playing and my wifi connection goes down or out of range it starts using the cellular data and it has been eating up my data plan. Any ideas?

  • Newbie
  • I always have cellular data turned off for spotify but I've noticed that if the song is already playing and my wifi connection goes down or out of range it starts using the cellular data and it has b...
  • xsq7ei-f_cnn
  • Newbie
  • 1146 Views
  • 2 replies
  • 1 likes
  • support
  • 1146 Views
  • 2 replies
  • 1 likes

Please allow us to reorder our playlists in iOS.

I am a Premium for Family member and hve been for some time. I primarily listen on my iPhone 6S. I update iOS and the Spotify app accordingly. However, I am tired of not having the ability to reorder the display listing of my playlists. Default displ...

  • Regular
  •   I am a Premium for Family member and hve been for some time.  I primarily listen on my iPhone 6S.  I update iOS and the Spotify app accordingly.  However, I am tired of not hav...
  • Loxer
  • Community Legend
  • 2010 Views
  • 6 replies
  • 7 likes
  • 2010 Views
  • 6 replies
  • 7 likes