Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68675 Views
  • 16 replies
  • 37 likes
  • 68675 Views
  • 16 replies
  • 37 likes

Solved!! Browse + Radio Tabs

I downloaded Spotify but I don't have the browse and radio tabs on the bottom. How could I fix this?

  • Casual Listener
  • I downloaded Spotify but I don't have the browse and radio tabs on the bottom. How could I fix this?   
  • MattSuda
  • Spotify Star
  • 1509 Views
  • 4 replies
  • 0 likes
  • 1509 Views
  • 4 replies
  • 0 likes

iPhone doesn't show downloads

Hey guys, i use spotify premium on my iphone and i am wondering why i don't have a "list" which is called downloads in my libraby.My colleague has exactly the same phone, the same spotify version and he has got the option to choose "downloads" when h...

  • Casual Listener
  • Hey guys,   i use spotify premium on my iphone and i am wondering why i don't have a "list" which is called downloads in my libraby. My colleague has exactly the same phone, the same spotify ...
  • MattSuda
  • Spotify Star
  • 4465 Views
  • 14 replies
  • 0 likes
  • 4465 Views
  • 14 replies
  • 0 likes

Solved!! Download folder no longer in library

Hi! I have been a premium user for quite a while now and the download festure has been a life saver. Just recently though, I noticed the download folder gone in my library, it used to be where albums, songs, and other stuff was. I REALLY liked being ...

  • Newbie
  • Hi! I have been a premium user for quite a while now and the download festure has been a life saver. Just recently though, I noticed the download folder gone in my library, it used to be where albums...
  • MattSuda
  • Spotify Star
  • 2501 Views
  • 3 replies
  • 3 likes
  • 2501 Views
  • 3 replies
  • 3 likes

"Downloads" folder missing

Downloads folder isn't showing. I know I can filter downloaded playlist and albums. It just not that usable for me. Songs from playlist are displayed in albums section, so I have like 3x of downloaded albums. Downloads had great finished layout, with...

  • Newbie
  • Downloads folder isn't showing. I know I can filter downloaded playlist and albums. It just not that usable for me. Songs from playlist are displayed in albums section, so I have like 3x of downloade...
  • MattSuda
  • Spotify Star
  • 862 Views
  • 6 replies
  • 0 likes
  • 862 Views
  • 6 replies
  • 0 likes

"Downloads" option disappeared from app!

Hi there, I recentlly upgrade my phone (5c to SE) and reinstalled the Spotify app. However, the 'downloads' option on the 'your library' tab is missing (screenshot attached). I have tried reainstalling, with no luck, was wondering if anyone could hel...

  • Newbie
  • Hi there,   I recentlly upgrade my phone (5c to SE) and reinstalled the Spotify app. However, the 'downloads' option on the 'your library' tab is missing (screenshot attached).   I have...
  • MattSuda
  • Spotify Star
  • 3020 Views
  • 2 replies
  • 2 likes
  • 3020 Views
  • 2 replies
  • 2 likes

Solved!! Where has my downloads folder disappeared to?

It suddenly disappeared a couple of days ago and isn’t showing up on my desktop (Mac) either?

3D52D9EB-B738-47A0-A744-39D9A6790703.png
  • Newbie
  •   It suddenly disappeared a couple of days ago and isn’t showing up on my desktop (Mac) either?        
  • MattSuda
  • Spotify Star
  • 4421 Views
  • 3 replies
  • 1 likes
  • 4421 Views
  • 3 replies
  • 1 likes

No "Downloads" section in library (Iphone 6S - screenshot attached)

Hellou dear community, I face a issue with the spotify-app on my Iphone.So both my girlfriend and I use spotify premium, she has Iphone 6 and I have Iphone 6S. We both use the same, newest spotify version and IOS. In her library, she has a section "D...

  • Casual Listener
  • Hellou dear community,   I face a issue with the spotify-app on my Iphone. So both my girlfriend and I use spotify premium, she has Iphone 6 and I have Iphone 6S. We both use the same, n...
  • MattSuda
  • Spotify Star
  • 967 Views
  • 3 replies
  • 0 likes
  • 967 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't locate downloads?

Trying to access my downloaded music but can't see "Downloaded" section within Your Library?

  • Newbie
  • Trying to access my downloaded music but can't see "Downloaded" section within Your Library?
  • MattSuda
  • Spotify Star
  • 513 Views
  • 2 replies
  • 0 likes
  • 513 Views
  • 2 replies
  • 0 likes

Download disappeared from list

the "Downloads" section has disappeard fomr my lists, but all the rest like "Playlists", "songs", "Artists" e.g. are still there. Does anyone have an idea how I can restore that section to get a quick overview over all downloaded files?

  • Newbie
  • the "Downloads" section has disappeard fomr my lists, but all the rest like "Playlists", "songs", "Artists" e.g. are still there. Does anyone have an idea how I can restore that section to get a quic...
  • MattSuda
  • Spotify Star
  • 586 Views
  • 1 replies
  • 0 likes
  • 586 Views
  • 1 replies
  • 0 likes

"Downloads" menu item missing on IPhone

When looking at "Your library" in iOS, on my phone I see Downloads. On my wife's phone that particular menu item is missing. We have a family account in the same version 6.8.0 .3786.At one point I thought it was because I had 6S plus and she just had...

  • Casual Listener
  • When looking at "Your library" in iOS, on my phone I see Downloads. On my wife's phone that particular menu item is missing. We have a family account in the same version 6.8.0 .3786. At one point ...
  • MattSuda
  • Spotify Star
  • 5060 Views
  • 25 replies
  • 5 likes
  • 5060 Views
  • 25 replies
  • 5 likes

Download Tab

Why did they remove the download tab from your library screen!! It’s a pain in the **bleep** to find your downloaded music now.

  • Newbie
  • Why did they remove the download tab from your library screen!! It’s a pain in the **bleep** to find your downloaded music now. 
  • MattSuda
  • Spotify Star
  • 4229 Views
  • 25 replies
  • 26 likes
  • 4229 Views
  • 25 replies
  • 26 likes

Solved!! Download Tab Wont Show on iOS App

Is anyone having trouble viewing the Download tab in the Your Library section on the iOS app. Many of my peers who have Spotify have the tab when they download music onto their device. However, when I download music the Download tab never shows up fo...

IMG_1258.jpg
  • Gig Goer
  • Is anyone having trouble viewing the Download tab in the Your Library section on the iOS app. Many of my peers who have Spotify have the tab when they download music onto their device. However, when ...
  • MattSuda
  • Spotify Star
  • 1367 Views
  • 2 replies
  • 0 likes
  • 1367 Views
  • 2 replies
  • 0 likes

Solved!! Cannot find "Downloads" list (that contains all the playlists that I've downloaded?

Since two updates ago (including the most previous update in January 2018), I have not been able to find the downloads section that is present under or above the artists section. I'm referring to the one that contains all the playlists that you have ...

  • Newbie
  • Since two updates ago (including the most previous update in January 2018), I have not been able to find the downloads section that is present under or above the artists section. I'm referring to the...
  • MattSuda
  • Spotify Star
  • 723 Views
  • 2 replies
  • 1 likes
  • 723 Views
  • 2 replies
  • 1 likes

Solved!! "Downloads" section not showing up in Library

Using version 7.7.0.850, but I've always had this problem since I switched from Rdio when it shut down. Just assumed the "Dowloads" section didn't exist, so I would scroll through my entire library to find music that has downloaded icon next to it. A...

  • Newbie
  • Using version 7.7.0.850, but I've always had this problem since I switched from Rdio when it shut down. Just assumed the "Dowloads" section didn't exist, so I would scroll through my entire library t...
  • MattSuda
  • Spotify Star
  • 9232 Views
  • 6 replies
  • 0 likes
  • 9232 Views
  • 6 replies
  • 0 likes

Downloads

I've had the issue of losing downloaded content before, but now on my Spotify app the "Downloads" option isnt even available in the Your Library portion of the app. Just completely disappeared. I still have the Playlists, Songs, Albums, Artists, etc....

  • Newbie
  • I've had the issue of losing downloaded content before, but now on my Spotify app the "Downloads" option isnt even available in the Your Library portion of the app. Just completely disappeared. I sti...
  • MattSuda
  • Spotify Star
  • 563 Views
  • 2 replies
  • 1 likes
  • 563 Views
  • 2 replies
  • 1 likes

Solved!! “Downloads” section gone in recent update

With the recent iOs app update the “downloads” section is no longer listed in the “your library” menu. As someone who almost exclusively uses this section I am super disappointed Will this feature be returning?

  • Casual Listener
  • With the recent iOs app update the “downloads” section is no longer listed in the “your library” menu. As someone who almost exclusively uses this section I am super disappointed 😞    Wi...
  • MattSuda
  • Spotify Star
  • 9598 Views
  • 6 replies
  • 9 likes
  • 9598 Views
  • 6 replies
  • 9 likes

Solved!! My offline music in one place

Some months ago, in my Spotify app I had a place in “Your music” that was named “Downloaded Music” and it’s not there anymore. I want to have all my downloaded music in one place so... How can I activate that feature again?

  • Newbie
  • Some months ago, in my Spotify app I had a place in “Your music” that was named “Downloaded Music” and it’s not there anymore. I want to have all my downloaded music in one place so... How can I acti...
  • MattSuda
  • Spotify Star
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

App keeps crashing when I sign in with my account on my iOS (tested on iPhone and iPad)

App keeps crashing when I try to sign in to my account. For some reason, it is only on this one pariticular account. I tried another account of mine, and it signed in smoothly. I have "Sign[ed] Out Everywhere" and the problem still exists. I have re-...

  • Visitor
  • App keeps crashing when I try to sign in to my account. For some reason, it is only on this one pariticular account. I tried another account of mine, and it signed in smoothly.   I have "Sign[...
  • MattSuda
  • Spotify Star
  • 540 Views
  • 1 replies
  • 0 likes
  • 540 Views
  • 1 replies
  • 0 likes

Songs library missing?

As of this morning, I have no options to view and shuffle only my songs. In my library, I have a playlists, artists, albums, and podcasts. But I cannot access just my songs. What is going on? Anyone else experiencing this? This is occurring on an iPh...

  • Newbie
  • As of this morning, I have no options to view and shuffle only my songs. In my library, I have a playlists, artists, albums, and podcasts. But I cannot access just my songs. What is going on? Anyone ...
  • MattSuda
  • Spotify Star
  • 1814 Views
  • 1 replies
  • 1 likes
  • 1814 Views
  • 1 replies
  • 1 likes

Issues with Spotify Connect on iOS11 - iPhone Problems

Hello! I recently had to update my iOS to the new 11.3 version. (BTW, iOS11 sucks).Now every time I use Spotify connect (with my amazon tap) I can’t control my device volume anymore or change the tracks with control center. Back when I had iOS10 runn...

  • Newbie
  • Hello!   I recently had to update my iOS to the new 11.3 version. (BTW, iOS11 sucks). Now every time I use Spotify connect (with my amazon tap) I can’t control my device volume anymore or cha...
  • MattSuda
  • Spotify Star
  • 1474 Views
  • 1 replies
  • 0 likes
  • Connect
    control center
    iOS
    iOS 10
    IOS 11
    IOS10
    iOS11
    iphone
    iphone 8
    speaker
    volume
    Volume Control
  • 1474 Views
  • 1 replies
  • 0 likes