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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81091 Views
  • 19 replies
  • 37 likes
  • 81091 Views
  • 19 replies
  • 37 likes

There’s no browse button

I’ve tried updating it, uninstalling Spotify and then reinstalling it but the browse button won’t come back

  • Newbie
  • I’ve tried updating it, uninstalling Spotify and then reinstalling it but the browse button won’t come back
  • MattSuda
  • Spotify Star
  • 618 Views
  • 1 replies
  • 0 likes
  • 618 Views
  • 1 replies
  • 0 likes

When will previous users get the new update?

So, i made a new account to try out the new update, but I'm still waiting on my established profile to get updated with the new interface. When will previous free users see the update instead of the brand new users?

  • Regular
  • So, i made a new account to try out the new update, but I'm still waiting on my established profile to get updated with the new interface. When will previous free users see the update instead of the ...
  • MattSuda
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

Does Spotify works on ipod

I’m new to the Spotify I already got it on my iPhone I’m planning to get it for my iPod touch that I planned to get in just wondering will it work without wifi and does the account I got no when I registered the iPod have the same playlists

  • Newbie
  • I’m new to the Spotify I already got it on my iPhone I’m planning to get it for my iPod touch that I planned to get in just wondering will it work without wifi and does the account I got no when I re...
  • MattSuda
  • Spotify Star
  • 25425 Views
  • 1 replies
  • 0 likes
  • 25425 Views
  • 1 replies
  • 0 likes

Library synchronization (phone and PC)

Hi, how to sync my library in phone with library in PC ? I found new music and i saved songs in library on my phone and i don't have this music in library on my PC, how to sync both ? i would like to save songs in library on phone and PC at the same ...

  • Visitor
  • Hi, how to sync my library in phone with library in PC ? I found new music and i saved songs in library on my phone and i don't have this music in library on my PC, how to sync both ? i would like to...
  • MattSuda
  • Spotify Star
  • 970 Views
  • 1 replies
  • 1 likes
  • 970 Views
  • 1 replies
  • 1 likes

My playlist is gone

Hey! I need some help. I updated Spotify earlier today and had to log in again. Now all my playlists have disappeared.. I tried checking the place to restore my playlists, but I can’t seem to find them there either?

  • Visitor
  • Hey! I need some help. I updated Spotify earlier today and had to log in again. Now all my playlists have disappeared.. I tried checking the place to restore my playlists, but I can’t seem to find th...
  • MattSuda
  • Spotify Star
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

Facebook login is not working

I can't login with Facebook on the Spotify app on my iPhone. I can login with email tho. But when I try with Facebook, it loads and disappear. Help please.

  • Newbie
  • I can't login with Facebook on the Spotify app on my iPhone. I can login with email tho. But when I try with Facebook, it loads and disappear. Help please. 
  • MattSuda
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

New updates

I am a consistent user of this app and have never purchased premium I got the masters update on my phone and find it very hard to use. Only 1 out of 5 of all my albums have saved and I can’t find any songs. I also can’t access my friends account to f...

  • Casual Listener
  • I am a consistent user of this app and have never purchased premium I got the masters update on my phone and find it very hard to use. Only 1 out of 5 of all my albums have saved and I can’t find any...
  • MattSuda
  • Spotify Star
  • 470 Views
  • 1 replies
  • 0 likes
  • 470 Views
  • 1 replies
  • 0 likes

Your Music is gone

Where did the “Your Music” section go? It is nowhere to be found with the new update. If I knew this before I wouldn’t have updated and would’ve screenshotted the names of all my songs before updating.

  • Newbie
  • Where did the “Your Music” section go? It is nowhere to be found with the new update. If I knew this before I wouldn’t have updated and would’ve screenshotted the names of all my songs before updatin...
  • MattSuda
  • Spotify Star
  • 412 Views
  • 1 replies
  • 1 likes
  • 412 Views
  • 1 replies
  • 1 likes

Saved songs

So I had a bunch of saved music under “songs” but then my app got updated a couple hours ago and I can’t find any of my saved music. There’s a favorites playlist but barely any of my songs are there. How do I find all my saved songs???

  • Newbie
  • So I had a bunch of saved music under “songs” but then my app got updated a couple hours ago and I can’t find any of my saved music. There’s a favorites playlist but barely any of my songs are there....
  • MattSuda
  • Spotify Star
  • 993 Views
  • 1 replies
  • 1 likes
  • 993 Views
  • 1 replies
  • 1 likes

Can't find saved songs?

Hello, So the new spotify update is really confusing. I had saved a bunch of music and I can't find out where they all went. Only 25% are in the 'Favorites' playlist. There's no library or anything... just playlists.

  • Newbie
  • Hello,   So the new spotify update is really confusing. I had saved a bunch of music and I can't find out where they all went. Only 25% are in the 'Favorites' playlist. There's no library or a...
  • MattSuda
  • Spotify Star
  • 22869 Views
  • 2 replies
  • 6 likes
  • 22869 Views
  • 2 replies
  • 6 likes

Saved Songs

Hi, spotify community I am a non-premium user and with the update that recently came out I am having trouble finding my saved songs on my iphone. I listen to all my songs under "saved" and not under a playlist. If any one has any tips or ideas where ...

  • Casual Listener
  • Hi, spotify community I am a non-premium user and with the update that recently came out I am having trouble finding my saved songs on my iphone. I listen to all my songs under "saved" and not under ...
  • MattSuda
  • Spotify Star
  • 470 Views
  • 1 replies
  • 0 likes
  • 470 Views
  • 1 replies
  • 0 likes

Solved!! Missing Tabs

I seem to be missing the “browse” tab and the “radio” tab. Does anyone know how I can fix this?

  • Regular
  • I seem to be missing the “browse” tab and the “radio” tab. Does anyone know how I can fix this?
  • MattSuda
  • Spotify Star
  • 2908 Views
  • 2 replies
  • 0 likes
  • 2908 Views
  • 2 replies
  • 0 likes

Solved!! Browse + Radio Tabs

I downloaded Spotify but I don't have the browse and radio tabs on the bottom. How could I fix this?

  • Casual Listener
  • I downloaded Spotify but I don't have the browse and radio tabs on the bottom. How could I fix this?   
  • MattSuda
  • Spotify Star
  • 1603 Views
  • 4 replies
  • 0 likes
  • 1603 Views
  • 4 replies
  • 0 likes

iPhone doesn't show downloads

Hey guys, i use spotify premium on my iphone and i am wondering why i don't have a "list" which is called downloads in my libraby.My colleague has exactly the same phone, the same spotify version and he has got the option to choose "downloads" when h...

  • Casual Listener
  • Hey guys,   i use spotify premium on my iphone and i am wondering why i don't have a "list" which is called downloads in my libraby. My colleague has exactly the same phone, the same spotify ...
  • MattSuda
  • Spotify Star
  • 4514 Views
  • 14 replies
  • 0 likes
  • 4514 Views
  • 14 replies
  • 0 likes

Solved!! Download folder no longer in library

Hi! I have been a premium user for quite a while now and the download festure has been a life saver. Just recently though, I noticed the download folder gone in my library, it used to be where albums, songs, and other stuff was. I REALLY liked being ...

  • Newbie
  • Hi! I have been a premium user for quite a while now and the download festure has been a life saver. Just recently though, I noticed the download folder gone in my library, it used to be where albums...
  • MattSuda
  • Spotify Star
  • 2546 Views
  • 3 replies
  • 3 likes
  • 2546 Views
  • 3 replies
  • 3 likes

"Downloads" folder missing

Downloads folder isn't showing. I know I can filter downloaded playlist and albums. It just not that usable for me. Songs from playlist are displayed in albums section, so I have like 3x of downloaded albums. Downloads had great finished layout, with...

  • Newbie
  • Downloads folder isn't showing. I know I can filter downloaded playlist and albums. It just not that usable for me. Songs from playlist are displayed in albums section, so I have like 3x of downloade...
  • MattSuda
  • Spotify Star
  • 907 Views
  • 6 replies
  • 0 likes
  • 907 Views
  • 6 replies
  • 0 likes

"Downloads" option disappeared from app!

Hi there, I recentlly upgrade my phone (5c to SE) and reinstalled the Spotify app. However, the 'downloads' option on the 'your library' tab is missing (screenshot attached). I have tried reainstalling, with no luck, was wondering if anyone could hel...

  • Newbie
  • Hi there,   I recentlly upgrade my phone (5c to SE) and reinstalled the Spotify app. However, the 'downloads' option on the 'your library' tab is missing (screenshot attached).   I have...
  • MattSuda
  • Spotify Star
  • 3063 Views
  • 2 replies
  • 2 likes
  • 3063 Views
  • 2 replies
  • 2 likes

Solved!! Where has my downloads folder disappeared to?

It suddenly disappeared a couple of days ago and isn’t showing up on my desktop (Mac) either?

3D52D9EB-B738-47A0-A744-39D9A6790703.png
  • Newbie
  •   It suddenly disappeared a couple of days ago and isn’t showing up on my desktop (Mac) either?        
  • MattSuda
  • Spotify Star
  • 4479 Views
  • 3 replies
  • 1 likes
  • 4479 Views
  • 3 replies
  • 1 likes

No "Downloads" section in library (Iphone 6S - screenshot attached)

Hellou dear community, I face a issue with the spotify-app on my Iphone.So both my girlfriend and I use spotify premium, she has Iphone 6 and I have Iphone 6S. We both use the same, newest spotify version and IOS. In her library, she has a section "D...

  • Casual Listener
  • Hellou dear community,   I face a issue with the spotify-app on my Iphone. So both my girlfriend and I use spotify premium, she has Iphone 6 and I have Iphone 6S. We both use the same, n...
  • MattSuda
  • Spotify Star
  • 1012 Views
  • 3 replies
  • 0 likes
  • 1012 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't locate downloads?

Trying to access my downloaded music but can't see "Downloaded" section within Your Library?

  • Newbie
  • Trying to access my downloaded music but can't see "Downloaded" section within Your Library?
  • MattSuda
  • Spotify Star
  • 530 Views
  • 2 replies
  • 0 likes
  • 530 Views
  • 2 replies
  • 0 likes