Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • bickle
  • Regular
  • 77831 Views
  • 17 replies
  • 37 likes
  • 77831 Views
  • 17 replies
  • 37 likes

Solved!! "Repeat One" functionality question

Good day: I've tried to search for this on the board, but I couldn't find it. If this has been asked before, please forgive me. I am curious about the "Repeat One" functionality for the Spotify iOS app, compared to the desktop versions. Let's say I'm...

  • Casual Listener
  • Good day:   I've tried to search for this on the board, but I couldn't find it. If this has been asked before, please forgive me. I am curious about the "Repeat One" functionality for t...
  • DillPickleChipz
  • Newbie
  • 240419 Views
  • 15 replies
  • 6 likes
  • 240419 Views
  • 15 replies
  • 6 likes

Solved!! Device won't show up in Devices

I've been using Spotify since the Fall of 2012 and have loved it. I used to use the app on my iPhone 4 and everything worked great.... until I recently upgraded to an iPhone 5. My iPhone 5 isn't showing up in the Devices section on my Desktop app and...

  • Visitor
  • I've been using Spotify since the Fall of 2012 and have loved it. I used to use the app on my iPhone 4 and everything worked great.... until I recently upgraded to an iPhone 5. My iPhone 5 isn't show...
  • pejot
  • Newbie
  • 120808 Views
  • 12 replies
  • 0 likes
  • 120808 Views
  • 12 replies
  • 0 likes

Missing buttons on album view

The back button and ellipse buttons that usually appear in the upper left and right corners of album view mysteriously disappear. They seem to reappear when I close and re-open the app, only to disappear again after one viewing. I’m on iOS 11.2.6 for...

  • Newbie
  • The back button and ellipse buttons that usually appear in the upper left and right corners of album view mysteriously disappear. They seem to reappear when I close and re-open the app, only to disap...
  • ab-995
  • Composer
  • 603 Views
  • 1 replies
  • 0 likes
  • 603 Views
  • 1 replies
  • 0 likes

Top Recommendations doesn't update. Help please!

Discover > 'Top Recommendations' doesn't update during couple weeks.What I have to do?iPhone 7 PlusiOS 11.2.5Spotify version 8.4.40

  • Casual Listener
  • Discover > 'Top Recommendations' doesn't update during couple weeks. What I have to do? iPhone 7 Plus iOS 11.2.5 Spotify version 8.4.40
  • ab-995
  • Composer
  • 642 Views
  • 1 replies
  • 1 likes
  • 642 Views
  • 1 replies
  • 1 likes

i cast via iphone to home receiver. starting a week ago when the phone rings the music stops. wth?

i cast from my iphone to receiver at home. as of one week ago when a call comes in the music stops. it was always possible to talk on phone and listen to spotify premium at the same time. anyone know?

  • Newbie
  • i cast from my iphone to receiver at home. as of one week ago when a call comes in the music stops. it was always possible to talk on phone and listen to spotify premium at the same time.  anyon...
  • ab-995
  • Composer
  • 607 Views
  • 1 replies
  • 0 likes
  • 607 Views
  • 1 replies
  • 0 likes

Spotify iOS app eats up more and more storage space over time

I'm encountering what seems to be a bug with the iOS Spotify app. I have only one playlist that I have downloaded for offline use with about 110 songs. I've gone through several repetitions of the following. 1. Spotify says it won't download any more...

  • Regular
  • I'm encountering what seems to be a bug with the iOS Spotify app. I have only one playlist that I have downloaded for offline use with about 110 songs. I've gone through several repetitions of the fo...
  • henningb
  • Regular
  • 952 Views
  • 1 replies
  • 0 likes
  • 952 Views
  • 1 replies
  • 0 likes

Your running mix

Hello!Please bring back “your running mix”.The other playlists for training on Spotify are terrible with music that doesn’t motivate you at all.The music is really boring to listen to and you can’t adjust the running/walking tempo during exercise.”Yo...

  • Newbie
  • Hello! Please bring back “your running mix”.The other playlists for training on Spotify are terrible with music that doesn’t motivate you at all.The music is really boring to listen to and you can’t...
  • Running123
  • Casual Listener
  • 1385 Views
  • 1 replies
  • 8 likes
  • 1385 Views
  • 1 replies
  • 8 likes

Lost my playlist

I recently changed my phone provider, with whom I also had spotify premium with. When I cancelled my phone subscription, I had to register once again with spotify. When I did this, my playlists or music is no longer available. How can I get this back...

  • Visitor
  • I recently changed my phone provider, with whom I also had spotify premium with.  When I cancelled my phone subscription, I had to register once again with spotify.  When I did this, my pla...
  • ab-995
  • Composer
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Question on how thumbs up/down effect music.

Hello there, thanks for reading my question. I wasn’t sure what category or community to put this in as it doesn’t seem to fit any of them well... but I just am curious how the thumbs up/down data works compared to Pandora (as I was previously a Pand...

  • Newbie
  • Hello there, thanks for reading my question. I wasn’t sure what category or community to put this in as it doesn’t seem to fit any of them well... but I just am curious how the thumbs up/down data wo...
  • ab-995
  • Composer
  • 1487 Views
  • 1 replies
  • 0 likes
  • 1487 Views
  • 1 replies
  • 0 likes

Solved!! An error occured

This is all I get when trying to do a search in Spotify on my iOS device. It's been like this for a couple weeks now. I've tried logging out and back in (logging in both traditionally and via Facebook). I've also attempted removing the app and reinst...

  • Casual Listener
  • This is all I get when trying to do a search in Spotify on my iOS device. It's been like this for a couple weeks now. I've tried logging out and back in (logging in both traditionally and via Faceboo...
  • Ivy_burger
  • Newbie
  • 100179 Views
  • 29 replies
  • 2 likes
  • 100179 Views
  • 29 replies
  • 2 likes

Re-Arrange Playlist

I have an iPhone X. Spotify app lists all playlists alphabetically. I’d like to sort by most recent? How do I make this change?

  • Newbie
  • I have an iPhone X. Spotify app lists all playlists alphabetically. I’d like to sort by most recent? How do I make this change? 
  • ab-995
  • Composer
  • 739 Views
  • 1 replies
  • 0 likes
  • 739 Views
  • 1 replies
  • 0 likes

Turn off spotify connect?

Hi, I'd like to know how to turn off spotify connect, it is not a function I like to have turn on automatically when it detects other devices in the network.Many thanks

  • Regular
  • Hi, I'd like to know how to turn off spotify connect, it is not a function I like to have turn on automatically when it detects other devices in the network. Many thanks
  • notnotandrea
  • Newbie
  • 36324 Views
  • 92 replies
  • 20 likes
  • 36324 Views
  • 92 replies
  • 20 likes

Spotify Mobile - Song Title/Album Title Scrolling.

There has been problems lately on my iPhone 6 Plus Spotify app my subscription on Spotify is premium and I’m pretty sure I am not the only one with the problem, some times when I click on the sides of the alphabet it doesn’t show the first song that ...

  • Casual Listener
  • There has been problems lately on my iPhone 6 Plus Spotify app my subscription on Spotify is premium and I’m pretty sure I am not the only one with the problem, some times when I click on the sides o...
  • 2493 Views
  • 0 replies
  • 0 likes
  • 2493 Views
  • 0 replies
  • 0 likes

Radio feature is missing

I’ve installed the latest version of Spotify on my iPhone 8 and the radio button is missing from the buttom bar, also I can’t start a song radio.. please help

  • Newbie
  • I’ve installed the latest version of Spotify on my iPhone 8 and the radio button is missing from the buttom bar, also I can’t start a song radio.. please help
  • Austin31
  • Newbie
  • 964 Views
  • 2 replies
  • 0 likes
  • 964 Views
  • 2 replies
  • 0 likes

Solved!! Deleting Playlists on Ipad without losing them on my laptop

Maybe someone out there can help me. I use spotify premium to get playlists from my laptop to an Ipad. Sometimes I want to get rid of a playlist on the Ipad without deleting it on my laptop. Tried everything and nothing works. Whenever I want to get ...

  • Casual Listener
  • Maybe someone out there can help me. I use spotify premium to get playlists from my laptop to an Ipad. Sometimes I want to get rid of a playlist on the Ipad without deleting it on my laptop. Tri...
  • Kevincraigmagic
  • Casual Listener
  • 8075 Views
  • 8 replies
  • 0 likes
  • 8075 Views
  • 8 replies
  • 0 likes

Spotify not loading in Wifi

I work at a school and we use spotify premium daily. Unfortunately, as of late, the spotify app is not working on our ipads or iphones while on wifi. In data we are fine. I have uninstalled and reinstalled the apps multiple times and have tried chang...

  • Newbie
  • I work at a school and we use spotify premium daily. Unfortunately, as of late, the spotify app is not working on our ipads or iphones while on wifi. In data we are fine. I have uninstalled and reins...
  • Zer0x
  • Newbie
  • 860 Views
  • 2 replies
  • 0 likes
  • 860 Views
  • 2 replies
  • 0 likes

Can't change credit card - update button only refreshes the page

I need to change my credit card, and yet when I go to my account > subscription on the Spotify website and try to change my details by clicking the "Update" button - nothing happens! The page merely refreshes and I'm unable to enter my new details. T...

  • Visitor
  • I need to change my credit card, and yet when I go to my account > subscription on the Spotify website and try to change my details by clicking the "Update" button - nothing happens! The page mere...
  • user-removed
  • Not applicable
  • 953 Views
  • 2 replies
  • 0 likes
  • 953 Views
  • 2 replies
  • 0 likes

Sort by recently added doesn’t work

On the current iPad version when I select sort by date added my playlist sorts in an odd manner. If I add a song it will appear under 3 or 4 songs..

  • Newbie
  • On the current iPad version when I select sort by date added my playlist sorts in an odd manner. If I add a song it will appear under 3 or 4 songs. .
  • user-removed
  • Not applicable
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes

Daily Mix - no artist list on iOS

Hello - Recently the based on list of artists has disapeared from my Daily Mixes on iOS. Screenshot attached. I've tried rebooting, logging in and out of Spotify, and deleting the app and re-installing it. I do see the list of artists on the desktop ...

  • Casual Listener
  • Hello -    Recently the based on list of artists has disapeared from my Daily Mixes on iOS. Screenshot attached.  I've tried rebooting, logging in and out of Spotify, and deleting th...
  • 334 Views
  • 0 replies
  • 0 likes
  • 334 Views
  • 0 replies
  • 0 likes

Cannot play music while connect to device

For some reason when I try and play certain songs while connected to my SONOS speakers I get an error message reading “Can’t play right now - You can’t play this content while connected to another device.” Please help.

  • Newbie
  • For some reason when I try and play certain songs while connected to my SONOS speakers I get an error message reading “Can’t play right now - You can’t play this content while connected to another de...
  • 390 Views
  • 0 replies
  • 0 likes
  • 390 Views
  • 0 replies
  • 0 likes