Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69461 Views
  • 16 replies
  • 37 likes
  • 69461 Views
  • 16 replies
  • 37 likes

Spotify app says offline

On both my wife and my iPhones, Spotify constantly says it’s offline, or goes so slowly it won’t play a single song. Every other app on my phone works fine during this time including internet access. Is there a setting on our account we need to chang...

  • Casual Listener
  • On both my wife and my iPhones, Spotify constantly says it’s offline, or goes so slowly it won’t play a single song. Every other app on my phone works fine during this time including internet access....
  • jennawats
  • Music Fan
  • 5085 Views
  • 5 replies
  • 0 likes
  • 5085 Views
  • 5 replies
  • 0 likes

Solved!! 【iOS11】How to save song on lockscreen

Hello Spotify community. I often use Spotify while getting train. I try to save song at lockscreen,But I couldn't save it. It should have been able to be done on ios 8.Does anyone know how to do this?

  • Newbie
  • Hello Spotify community. I often use Spotify while getting train. I try to save song at lockscreen,But I couldn't save it. It should have been able to be done on ios 8. Does anyone know how to do th...
  • user-removed
  • Not applicable
  • 1035 Views
  • 1 replies
  • 0 likes
  • 1035 Views
  • 1 replies
  • 0 likes

Spotify with Sony Radio

Hi, my radio is the "Sony XAV-V631BT" and I would like to hear my spotify music in my car with BT Audio after my iPhone has been connected via bluetooth. This is already working when I start Spotify in advance on my Phone. Now when I get into my car ...

  • Newbie
  • Hi,   my radio is the "Sony XAV-V631BT" and I would like to hear my spotify music in my car with BT Audio after my iPhone has been connected via bluetooth. This is already working when I start...
  • 827 Views
  • 0 replies
  • 0 likes
  • 827 Views
  • 0 replies
  • 0 likes

Family premium plan question

How do I finish setting up the premium family plan after I pressed the green except invite on the screen ???

  • Newbie
  • How do I finish setting up the premium family plan after I pressed the green except  invite on the screen ???
  • user-removed
  • Not applicable
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Shuffle an album but other artist's music

HelloWhen I play randomly an album of an artist during this reading I have titles of other singers who comes to mingle with the album of the artist.See the image below while I'm listening to the album of the artist "Eddy de Pretto" we can see downsta...

spotify_aleatoire.jpg
  • Regular
  • Hello When I play randomly an album of an artist during this reading I have titles of other singers who comes to mingle with the album of the artist. See the image below while I'm listening to the ...
  • user-removed
  • Not applicable
  • 441 Views
  • 2 replies
  • 0 likes
  • 441 Views
  • 2 replies
  • 0 likes

Cant search

Cant search for music can oblygt play playlists i already have. iPhone 6s Plus. Plz helo. Have restarted my phone and uninstalled and installed Spotify. Same problem

  • Newbie
  • Cant search for music can oblygt play playlists i already have. iPhone 6s Plus. Plz helo. Have restarted my phone and uninstalled and installed Spotify. Same problem
  • user-removed
  • Not applicable
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Spotify on iOS10 and Kenwood Excelon DDX594

Just started using a new Kenwood Excelon DDX594 in the car and running latest Spotify v8.4.3 on iOS 10.3.2 on iPhone 6+ using Bluetooth. The Kenwood head unit has a Spotify app installed on it. Note: this isn't a CarPlay featured head unit. Audio pla...

  • Music Fan
  • Just started using a new Kenwood Excelon DDX594 in the car and running latest Spotify v8.4.3 on iOS 10.3.2 on iPhone 6+ using Bluetooth.  The Kenwood head unit has a Spotify app installed on it....
  • evdude123
  • Newbie
  • 8541 Views
  • 13 replies
  • 5 likes
  • 8541 Views
  • 13 replies
  • 5 likes

can't play playlists

I can't play my playlists. I can only play recommend, which is just terrible music. (ios 7)

  • Newbie
  • I can't play my playlists. I can only play recommend, which is just terrible music. (ios 7)
  • user-removed
  • Not applicable
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Solved!! Family Account - switch users easily

Hi,me and my gf are having a family account and both use the same device at home to listen to spotify. Is there an easy way to switch between our accounts on one single device in the spotify app. (In netflix for example you can choose the user on sta...

  • Casual Listener
  • Hi, me and my gf are having a family account and both use the same device at home to listen to spotify.  Is there an easy way to switch between our accounts on one single device in the spotify...
  • maryannr14
  • Newbie
  • 40868 Views
  • 4 replies
  • 18 likes
  • 40868 Views
  • 4 replies
  • 18 likes

Distorted sound / control volume under iOS

Hi, I've got a problem regarding distortion on some tracks when I listen to them via headphones (Sony MDR-1000X in my case). For example, if I listen to https://open.spotify.com/track/5zOnoB8FdZudDcPX4O8WqF there's a very noticable distortion at 1:19...

  • Visitor
  • Hi,   I've got a problem regarding distortion on some tracks when I listen to them via headphones (Sony MDR-1000X in my case). For example, if I listen to   https://open.spotify.com/tra...
  • zmx80
  • Regular
  • 4647 Views
  • 6 replies
  • 1 likes
  • 4647 Views
  • 6 replies
  • 1 likes

Solved!! Why the music is quiet?

Hello, guys. I’m having a question. Why the same song does sound louder on Apple Music? I’ve just tested two tracks – Blackout by Garbage and The Cure by Lady Gaga using the same headphones. And songs on Apple Music louder. I set my Spotify settings ...

  • Visitor
  • Hello, guys. I’m having a question. Why the same song does sound louder on Apple Music? I’ve just tested two tracks – Blackout by Garbage and The Cure by Lady Gaga using the same headphones. And song...
  • twerpuser
  • Casual Listener
  • 167913 Views
  • 14 replies
  • 3 likes
  • 167913 Views
  • 14 replies
  • 3 likes

Solved!! SOME SONGS DON'T START

dear community, i have about 1000 songs downloaded on my iphone 8...when playing them randomly, sometimes some songs don't start automatically....in summary, either from all songs or from my play-list, i can play 3-4-10 songs with no problem...then s...

  • Casual Listener
  • dear community, i have about 1000 songs downloaded on my iphone 8...when playing them randomly, sometimes some songs don't start automatically....in summary, either from all songs or from my play-lis...
  • marianigiorgio
  • Casual Listener
  • 705 Views
  • 4 replies
  • 0 likes
  • 705 Views
  • 4 replies
  • 0 likes

Spotify Running

I don't have anymore the Running part ("Genre et ambiance" in French) wich allow to choose the BPM you want. Did Spotify change something on Spotify Running ?

  • Newbie
  • I don't have anymore the Running part ("Genre et ambiance" in French) wich allow to choose the BPM you want. Did Spotify change something on Spotify Running ? 
  • user-removed
  • Not applicable
  • 590 Views
  • 4 replies
  • 0 likes
  • 590 Views
  • 4 replies
  • 0 likes

I have pay already from bank transfer in indonesia

Hello guys, i was wondering why my premium not active yet and why i didn’t get any email for my payment?i transfer payment via bank transfer Thanks

  • Newbie
  • Hello guys,   i was wondering why my premium not active yet and why i didn’t get any email for my payment? i transfer payment via bank transfer   Thanks
  • user-removed
  • Not applicable
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Battery drain iOS 11

On my iPhone 6s with iOS 11 this app consumer too much battery and this is very terrible. I want to keep Spotify but is very difficult with this problem, please fix it

  • Music Fan
  • On my iPhone 6s with iOS 11 this app consumer too much battery and this is very terrible. I want to keep Spotify but is very difficult with this problem, please fix it
  • timkaren6
  • Newbie
  • 974 Views
  • 3 replies
  • 2 likes
  • 974 Views
  • 3 replies
  • 2 likes

Playback stops after a FRENCH ad

Why is Spotify stops running after a french ad was played ? I'm using an Ipad 2 and what it does is close the Spotify screen and return the ipad to the main screen and then I have to click on the Spotify icon again and press the play button. I've tri...

  • Newbie
  • Why is Spotify stops running after a french ad was played ? I'm using an Ipad 2 and what it does is close the Spotify screen and return the ipad to the main screen and then I have to click on the Spo...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Trial deducts money

I registered 30 trial and it deducts rm4 from my acc. why

  • Casual Listener
  • I registered 30 trial and it deducts rm4 from my acc. why
  • Maxim
  • Spotify Star
  • 445 Views
  • 3 replies
  • 0 likes
  • 445 Views
  • 3 replies
  • 0 likes

Playlist only playing a fraction of the songs on it

So I have a playlist with probably about 300 songs on it currently. It’s only playing about 100 of them, and they seem to be songs that I either have downloaded in my library or frequently listen to outside of the playlist. I want to shuffle the whol...

  • Newbie
  • So I have a playlist with probably about 300 songs on it currently. It’s only playing about 100 of them, and they seem to be songs that I either have downloaded in my library or frequently listen to ...
  • soundster
  • Music Fan
  • 721 Views
  • 2 replies
  • 0 likes
  • 721 Views
  • 2 replies
  • 0 likes

Music Playback Too Fast

Yesterday my music started playing slightly faster which makes everything unlistenable. Does anyone else have this issue? I’ve been a premium member for several years and this is the first issue I’ve had. Disappointed there isn’t a customer support. ...

  • Visitor
  • Yesterday my music started playing slightly faster which makes everything unlistenable. Does anyone else have this issue? I’ve been a premium member for several years and this is the first issue I’ve...
  • soundster
  • Music Fan
  • 16267 Views
  • 2 replies
  • 1 likes
  • 16267 Views
  • 2 replies
  • 1 likes