Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68632 Views
  • 16 replies
  • 37 likes
  • 68632 Views
  • 16 replies
  • 37 likes

How can I add all the music from playlist to my songs?

Does anybody know how to add all playlist songs to my songs on iOS app? It’s so annoying to add them one by one. Thank you.

  • Newbie
  • Does anybody know how to add all playlist songs to my songs on iOS app? It’s so annoying to add them one by one. Thank you.
  • Bethany_Dawn
  • Community Legend
  • 435 Views
  • 1 replies
  • 1 likes
  • 435 Views
  • 1 replies
  • 1 likes

Better Control on Documents and data (Oversized)

Hi, I would like to ask if the team of developers could improve the documents and date management on the App.I'll explain : The application uses a lot of space for nothing and it's also impossible to clear the songs we choosed to download one day and...

  • Newbie
  • Hi,   I would like to ask if the team of developers could improve the documents and date management on the App. I'll explain : The application uses a lot of space for nothing and it...
  • 389 Views
  • 0 replies
  • 1 likes
  • 389 Views
  • 0 replies
  • 1 likes

No se descargan canciones

Hola qué tal , querías saber si me podían ayudar , yo tengo mi cuenta premium Spotify , yo pongo a descargar las canciones y luego salgo de la aplicación las dejo en segundo plano pero no se descargan , yo tengo a la aplicación y se empiezan a descar...

  • Newbie
  • Hola qué tal , querías saber si me podían ayudar , yo tengo mi cuenta premium Spotify , yo pongo a descargar las canciones y luego salgo de la aplicación las dejo en segundo plano pero no se descarga...
  • yusefsadik
  • Newbie
  • 6215 Views
  • 8 replies
  • 4 likes
  • 6215 Views
  • 8 replies
  • 4 likes

Preventing sync, how to

Spotify help desk told me I could only have 3333 songs downloaded on a total of 3 devices for a total of 9999. I have a Premium subscription. I have both an Ipad mini and a Samsung android tablet (with 64 Gb mini SD - had hoped to get all my music on...

  • Newbie
  • Spotify help desk told me I could only have 3333 songs downloaded on a total of 3 devices for a total of 9999. I have a Premium subscription. I have both an Ipad mini and a Samsung android tablet (wi...
  • MattSuda
  • Spotify Star
  • 683 Views
  • 1 replies
  • 0 likes
  • 683 Views
  • 1 replies
  • 0 likes

Solved!! Song stops when iPhone screen goes black

I have to keep my iPhone screen active to be able to listen to my music, when the screen goes black the music stops. What should I do?

  • Newbie
  • I have to keep my iPhone screen active to be able to listen to my music, when the screen goes black the music stops. What should I do?
  • Chrissiefox1
  • Casual Listener
  • 348212 Views
  • 35 replies
  • 8 likes
  • 348212 Views
  • 35 replies
  • 8 likes

Offline while on the network? No streaming...

Hey folks...first off...not that tech savvy so bare with me.When I am off a wifi connection but still on an LTE/3G network my account goes to the offline mode and I cannot get back to the online mode to stream. I am aware that this would mean that I ...

  • Newbie
  • Hey folks...first off...not that tech savvy so bare with me. When I am off a wifi connection but still on an LTE/3G network my account goes to the offline mode and I cannot get back to the online mo...
  • 416 Views
  • 0 replies
  • 0 likes
  • 416 Views
  • 0 replies
  • 0 likes

Solved!! Gap between songs

I teach cycling classes and I can't figure out how to go from song to song without air time. I turned on the 'No Gap'button on my IPhone, but it didn't seem to help.Please advice. Thank you!

  • Casual Listener
  • I teach cycling classes and I can't figure out how to go from song to song without air time. I turned on the 'No Gap' button on my IPhone, but it didn't seem to help. Please advice. Thank you!
  • amarsha4
  • Regular
  • 34302 Views
  • 6 replies
  • 1 likes
  • 34302 Views
  • 6 replies
  • 1 likes

Shuffle all followed artists

Is there a way to shuffle all of the artists you are following together? Thanks!!

  • Casual Listener
  • Is there a way to shuffle all of the artists you are following together?   Thanks!!
  • wonson
  • Newbie
  • 43829 Views
  • 26 replies
  • 102 likes
  • 43829 Views
  • 26 replies
  • 102 likes

Spotify login error (8) cannot connect to Spotify

Currently I'm having issues having my spotify premium account connect to my algoriddim djay pro app. When I log on to djay pro it's stating "spotify login error" "cannot connect to spotify (8)". Although my spotify app works fine, it seems it's havin...

  • Casual Listener
  • Currently I'm having issues having my spotify premium account connect to my algoriddim djay pro app. When I log on to djay pro it's stating "spotify login error" "cannot connect to spotify (8)". Alth...
  • Db96
  • Newbie
  • 7019 Views
  • 18 replies
  • 2 likes
  • 7019 Views
  • 18 replies
  • 2 likes

I don’t have the download tab in the Spotify app

I use to have my downloaded tab in my devices (iPad and iPhone) but now i only have the regular online tabs although I am offline.

  • Newbie
  • I use to have my downloaded tab in my devices (iPad and iPhone) but now i only have the regular online tabs although I am offline.
  • osornios
  • Spotify Star
  • 654 Views
  • 1 replies
  • 0 likes
  • 654 Views
  • 1 replies
  • 0 likes

Your Library: Add a "Downloads" Tab/Playlist

Let me know if I'm missing something, but when I'm offline (i.e. riding subway) the only way for me to listen to my downloaded music is either by shuffling playlists (that might have a downloaded track or two), scrolling through my music looking for ...

  • Music Fan
  • Let me know if I'm missing something, but when I'm offline (i.e. riding subway) the only way for me to listen to my downloaded music is either by shuffling playlists (that might have a downloaded tra...
  • osornios
  • Spotify Star
  • 991 Views
  • 1 replies
  • 0 likes
  • downloaded music
    iOS
    Your Library
  • 991 Views
  • 1 replies
  • 0 likes

Downloads menu disappeared from Library in iPhone app

The Downloads menu has disappeared from the Library in the iPhone app. This was apparently an intentional change with the latest update. As a result, there is no way to browse available music when listening offline. This makes absosutely no sense, as...

  • Casual Listener
  • The Downloads menu has disappeared from the Library in the iPhone app. This was apparently an intentional change with the latest update. As a result, there is no way to browse available music when li...
  • osornios
  • Spotify Star
  • 713 Views
  • 3 replies
  • 1 likes
  • 713 Views
  • 3 replies
  • 1 likes

"Downloads" menu item missing in My Library (iPhone 8+, Spotify 8.4.37.704)

The "Downloads" menu item recently disappeared from the "My Library" view on my iPhone. I download a lot of my music, so this makes it INCREDIBLY IRRITATING to find an album that I've downloaded. Does anyone have an explanation for why this option ha...

  • Newbie
  • The "Downloads" menu item recently disappeared from the "My Library" view on my iPhone. I download a lot of my music, so this makes it INCREDIBLY IRRITATING to find an album that I've downloaded...
  • osornios
  • Spotify Star
  • 1163 Views
  • 3 replies
  • 2 likes
  • 1163 Views
  • 3 replies
  • 2 likes

Download Folder missed

hi guys, i can’t see my download folder in my account premium.somebody can help me??

  • Newbie
  • hi guys, i can’t see my download folder in my account premium. somebody can help me??   
  • osornios
  • Spotify Star
  • 612 Views
  • 5 replies
  • 1 likes
  • 612 Views
  • 5 replies
  • 1 likes

Download folders gone

Please put this back, this was a really convenient way to listen to my offline collection. Its pretty awful to remove this folder to encourage more online listening tbh.

  • Music Fan
  • Please put this back, this was a really convenient way to listen to my offline collection. Its pretty awful to remove this folder to encourage more online listening tbh. 
  • osornios
  • Spotify Star
  • 713 Views
  • 1 replies
  • 4 likes
  • downloads
  • 713 Views
  • 1 replies
  • 4 likes

Logg in

I can't login to my account it says i can't use it for 14 days

  • Newbie
  • I can't login to my account  it says i can't use it for 14 days
  • juli151
  • Regular
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Downloaded songs getting deleted

Hello, For some reason (and it’s happened 3x already this week) all my downloaded songs get erased and I need to re-download them. They are still in my personal library but can’t be listened offline unless I download them again. Also when I’m listeni...

  • Newbie
  • Hello,    For some reason (and it’s happened 3x already this week) all my downloaded songs get erased and I need to re-download them. They are still in my personal library but can’t be li...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Controlling iPhone's music with Google Home

Ok, so I understand I can control music playing on a Google Home device, etc. with my iPhone via Spotify Connect, but if I were to play Spotify music on my iPhone, would there be a way for me to control the music playing on my iPhone with my Google H...

  • Casual Listener
  • Ok, so I understand I can control music playing on a Google Home device, etc. with my iPhone via Spotify Connect, but if I were to play Spotify music on my iPhone, would there be a way for me to cont...
  • 1246 Views
  • 0 replies
  • 1 likes
  • google
    Google Assistant
    Google Home
    iOS
    iphone
    Spotify
  • 1246 Views
  • 0 replies
  • 1 likes

Playlists overriding Crossfade Settings

Was there a new "feature" rolled out that allows playlist creators to override the local crossfade settings? I'm noticing sporadic, platform independent (iOS, FireTV, Windows) playlists which include 5 or 10 second crossfades.

  • Casual Listener
  • Was there a new "feature" rolled out that allows playlist creators to override the local crossfade settings? I'm noticing sporadic, platform independent (iOS, FireTV, Windows) playlists which in...
  • 409 Views
  • 0 replies
  • 0 likes
  • 409 Views
  • 0 replies
  • 0 likes

Song title frozen on my lock screen

I have an iPhone and a song I played earlier is still frozen on my lock screen even though a different song is playing. How do I fix that?

  • Newbie
  • I have an iPhone and a song I played earlier  is still frozen on my lock screen even though a different song is playing. How do I fix that?  
  • ethanxcostello
  • Casual Listener
  • 3528 Views
  • 1 replies
  • 1 likes
  • 3528 Views
  • 1 replies
  • 1 likes