Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70925 Views
  • 16 replies
  • 37 likes
  • 70925 Views
  • 16 replies
  • 37 likes

song length (time keeper)

Something has caused the "time passed" & "time remaining" feature to disappear after a few seconds when playing songs from my playlist. Can I adjust this so it stays on again? Any way to make it bigger, too? I got the iPhone 6+ hoping it would be lar...

  • Newbie
  • Something has caused the "time passed" & "time remaining" feature to disappear after a few seconds when playing songs from my playlist. Can I adjust this so it stays on again? Any way to make it ...
  • BerniceOP
  • Newbie
  • 5984 Views
  • 17 replies
  • 13 likes
  • 5984 Views
  • 17 replies
  • 13 likes

Error 404

Unable to login to Spotify on iPad and iPhone due to error 404. Working fine this morning. Thanks in advance for any help/updates

  • Regular
  • Unable to login to Spotify on iPad and iPhone due to error 404. Working fine this morning. Thanks in advance for any help/updates
  • Ils
  • Newbie
  • 48249 Views
  • 53 replies
  • 16 likes
  • 48249 Views
  • 53 replies
  • 16 likes

Error when connected to wifi

When I'm at home, connected to wifi, Spotify won't search or work. What I've already tried:I checked if offline mode was one - it wasn'tI've restarted the app several times - it didn't helpI re-installed the app, that also didn't work.As soon as I tu...

  • Casual Listener
  • When I'm at home, connected to wifi, Spotify won't search or work.   What I've already tried: I checked if offline mode was one - it wasn't I've restarted the app several times - it didn't ...
  • Hubo
  • Community Legend
  • 954 Views
  • 5 replies
  • 0 likes
  • 954 Views
  • 5 replies
  • 0 likes

When Playing an Album on Shuffle, Random Songs are Inserted

I recently started using Spotify free to see how I liked the service. On my desktop it works fine, but I've noticed an issue with playback on my phone. When I select an album from an artist, I only have the option to Shuffle Play. I assume that's bec...

  • Newbie
  • I recently started using Spotify free to see how I liked the service.  On my desktop it works fine, but I've noticed an issue with playback on my phone.   When I select an album from an a...
  • bobgob
  • Newbie
  • 2497 Views
  • 2 replies
  • 0 likes
  • 2497 Views
  • 2 replies
  • 0 likes

Spotify Crashing when opening on iPod Touch

The app keeps crashing when I open it on my ipod touch. I even bought a new ipod touch because i thought something was wrong with my old one. Everything is fully updated and brand new! Help!

  • Regular
  • The app keeps crashing when I open it on my ipod touch.  I even bought a new ipod touch because i thought something was wrong with my old one. Everything is fully updated and brand new...
  • taramasud
  • Regular
  • 2042 Views
  • 4 replies
  • 0 likes
  • 2042 Views
  • 4 replies
  • 0 likes

Spotify not working

I have a iPhone 6s Plus and for some reason within the last 2 weeks ever time I get into my car and the Bluetooth connects Spotify will flash and lock up and will not play music nor give me an option to choose a song. I’ve tried reinstalling, rebooti...

  • Newbie
  • I have a iPhone 6s Plus and for some reason within the last 2 weeks ever time I get into my car and the Bluetooth connects Spotify will flash and lock up and will not play music nor give me an option...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

Now playing and next in queue is missing

I have this problem for a while and can’t figure out yet. I did try to reinstall the app. My device is iphone8 on lastest fw (11.2.1)

  • Casual Listener
  • I have this problem for a while and can’t figure out yet. I did try to reinstall the app. My device is iphone8 on lastest fw (11.2.1)  
  • xvernx
  • Newbie
  • 596 Views
  • 3 replies
  • 0 likes
  • 596 Views
  • 3 replies
  • 0 likes

Spotify stops in Nike+ Run

Anyone could help me ?I use Spotify Premium with Nike Running, and when I start run the spotify play ok, but after 10 minutes it stops play and only after stop and play many times, it back to play. I use an Iphone 5s.The Nike Running mobile data is e...

  • Newbie
  • Anyone could help me ? I use Spotify Premium with Nike Running, and when I start run the spotify play ok, but after 10 minutes it stops play and only after stop and play many times, it back to play....
  • crackerdooby
  • Newbie
  • 2612 Views
  • 2 replies
  • 2 likes
  • 2612 Views
  • 2 replies
  • 2 likes

Solved!! Shuffle Shutting off while on Bluetooth

Ever since I updated my iPhone to iOS 11, shuffle does not work in my car (on Bluetooth). I click shuffle and it immediately goes back to alphabetical order. Shuffle still works when it’s not on Bluetooth though. Does anyone know how to fix this?

  • Music Fan
  • Ever since I updated my iPhone to iOS 11, shuffle does not work in my car (on Bluetooth). I click shuffle and it immediately goes back to alphabetical order. Shuffle still works when it’s not on Blue...
  • adamgall89
  • Regular
  • 12846 Views
  • 36 replies
  • 6 likes
  • 12846 Views
  • 36 replies
  • 6 likes

Spotify on iOS 11 Battery Issues

I am copying a post that was closed since I am having the same issue. Ever since I updated to iOS 11 on my iPhone 5SE, Spotify has been extremely bad with battery drain. Playing 39mins of dowloaded music (Not even streaming) takes 16% of my charge. F...

  • Music Fan
  •   I am copying a post that was closed since I am having the same issue.   Ever since I updated to iOS 11 on my iPhone 5SE, Spotify has been extremely bad with battery drain. Playing 3...
  • drown
  • Newbie
  • 1063 Views
  • 1 replies
  • 3 likes
  • 1063 Views
  • 1 replies
  • 3 likes

Superuser Contribution Log In button does not work on iOS 11

Today, I got an iPhone 8 Plus with iOS 11, and I cannot log into the Spotify app. Tapping "Log In" does... nothing. Clicking "Create Account" does... nothing.

  • Newbie
  • Today, I got an iPhone 8 Plus with iOS 11, and I cannot log into the Spotify app. Tapping "Log In" does... nothing. Clicking "Create Account" does... nothing.
  • Tamara1234
  • Newbie
  • 8530 Views
  • 9 replies
  • 12 likes
  • 8530 Views
  • 9 replies
  • 12 likes

Repeat playlist on iPhone

I can not find out how to repeat a playlist on an iPhone? WHen the playlist is done, I have to log in again (!) and start it again myself

  • Casual Listener
  • I can not find out how to repeat a playlist on an iPhone? WHen the playlist is done, I have to log in again (!) and start it again myself
  • E28
  • Casual Listener
  • 25860 Views
  • 4 replies
  • 0 likes
  • 25860 Views
  • 4 replies
  • 0 likes

I cannot get local files artwork onto iPhone

i bought music from itunes and synced the local files into my mac. the artwork is showing up fine on my mac however when i sync it to my phone the album artwork is gone anyone have any idea how to solve

  • Newbie
  • i bought music from itunes and synced the local files into my mac. the artwork is showing up fine on my mac however when i sync it to my phone the album artwork is gone anyone have any idea how to so...
  • 371 Views
  • 0 replies
  • 0 likes
  • 371 Views
  • 0 replies
  • 0 likes

Superuser Contribution Shove Spotify up your **bleep**

I do not have the Spotify premium app, I do not want to pay £9 a month to listen to my friends playlists. My friend suggests songs for me to listen to, Spotify wants me to listen to a whole album on shuffle play to get to the track I want..... **blee...

  • Newbie
  • I do not have the Spotify premium app, I do not want to pay £9 a month to listen to my friends playlists. My friend suggests songs for me to listen to, Spotify wants me to listen to a whole album on ...
  • Jack
  • Roadie
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

I have an android phone and ipod touch.

Can i play offline on my android and i pod touch?? I use my i pod for the gym not my phone

  • Newbie
  • Can i play offline on my android and i pod touch?? I use my i pod for the gym not my phone
  • tijnrenders
  • Regular
  • 617 Views
  • 1 replies
  • 0 likes
  • 617 Views
  • 1 replies
  • 0 likes

Local Files

I have my local files on my desktop but I cannot get them on my IPhone. I have allowed access past the firewall for Spotify, hit download on the playlist on my Mac and phone, logged in and out of both versions, I have tried everything. Can someone pl...

  • Casual Listener
  • I have my local files on my desktop but I cannot get them on my IPhone. I have allowed access past the firewall for Spotify, hit download on the playlist on my Mac and phone, logged in and out of bot...
  • tijnrenders
  • Regular
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

Iphone 6s-Marantz NA6005 connection problems

I recently bought Marantz NA6005 streamer and connect Spotify through my Iphone 6s. Noticed two problems so far: a) while listening to Spotify twice within an hour had static noise, and b) suddenly streamer turned off completely and Spotify did the s...

  • Newbie
  • I recently bought Marantz NA6005 streamer and connect Spotify through my Iphone 6s. Noticed two problems so far: a) while listening to Spotify twice within an hour had static noise, and b) suddenly s...
  • Taruskin
  • Newbie
  • 1079 Views
  • 1 replies
  • 0 likes
  • 1079 Views
  • 1 replies
  • 0 likes

Shuffle bug

Whenever I'm in the car, and spotify is playing through bluetooth, it won't shuffle. I can even click the icon and the light will go on, but the next song is always whatever is next alphabetically. In order to truly shuffle, I have to play the shuffl...

  • Newbie
  • Whenever I'm in the car, and spotify is playing through bluetooth, it won't shuffle. I can even click the icon and the light will go on, but the next song is always whatever is next alphabetically. I...
  • 407 Views
  • 0 replies
  • 0 likes
  • 407 Views
  • 0 replies
  • 0 likes