Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69452 Views
  • 16 replies
  • 37 likes
  • 69452 Views
  • 16 replies
  • 37 likes

Solved!! Spotify won't open on iPhone 7

Woke up this morning and my Spotify icon was darkened and has "waiting..."written beneath the icon. Ive gotten type download pause but not cancel and I can't delete Spotify entirely so I can reinstall it. Any ideas on what to do? I've tried restartin...

  • Casual Listener
  • Woke up this morning and my Spotify icon was darkened and has "waiting..."written beneath the icon. Ive gotten type download pause but not cancel and I can't delete Spotify entirely so I can reinstal...
  • oliverkaminskas
  • Casual Listener
  • 1772 Views
  • 1 replies
  • 0 likes
  • 1772 Views
  • 1 replies
  • 0 likes

new spotify update not working with ipod touch

New spotify update is not working with ipod touch v 11.2.5. will not open app after uninstalling/reinstalling and restarting ipod. When reinstalled spotify again, it let me sign in but then force closes again and again

  • Newbie
  • New spotify update is not working with ipod touch v 11.2.5. will not open app after uninstalling/reinstalling and restarting ipod. When reinstalled spotify again, it let me sign in but then force clo...
  • taramasud
  • Regular
  • 795 Views
  • 1 replies
  • 0 likes
  • 795 Views
  • 1 replies
  • 0 likes

iPhone X: Spotify is allways offline

Hi Since a couple of weeks I'm struggling with Spotify. The app shows allways offline but there is an internet connection (doesn't work with 4g and Wifi). I've tried everything I could find on the internet (re-installing, shutdown, close Bluetooth et...

  • Casual Listener
  • Hi   Since a couple of weeks I'm struggling with Spotify. The app shows allways offline but there is an internet connection (doesn't work with 4g and Wifi).   I've tried everything I co...
  • MusikSepp
  • Newbie
  • 1195 Views
  • 6 replies
  • 0 likes
  • 1195 Views
  • 6 replies
  • 0 likes

Shuffle function enable and queuen don't work

Hello All When the shuffle function is enable and i queue song using the side swipe function. The pop op says that the song are queue, but when i wan't to see the list there isn't any song queue. When I turn shuffle off, the list is there. Have anybo...

  • Newbie
  • Hello All   When the shuffle function is enable and i queue song using the side swipe function.   The pop op says that the song are queue, but when i wan't to see the list there is...
  • 432 Views
  • 0 replies
  • 0 likes
  • 432 Views
  • 0 replies
  • 0 likes

No queue list available (with premium account) [FIXED]

As per heading, on Spotify premium / iphone with the latest update I can add to my queue and it will play the queue, but previously there was an icon at the top-right of the 'song/track' view that would swap to the queue list where you could reorder ...

  • Casual Listener
  • As per heading, on Spotify premium / iphone with the latest update I can add to my queue and it will play the queue, but previously there was an icon at the top-right of the 'song/track' view that wo...
  • elverce
  • Newbie
  • 917 Views
  • 1 replies
  • 0 likes
  • 917 Views
  • 1 replies
  • 0 likes

Transfer Local files to a playlist on both iPhone and iPad

Hiive successfully managed to transfer two local tracks from my iTunes library to a Spotify playlist and download it to my iphone. I did this last week. The same playlist exists on my iPad but currently excludes these two local file tracks ive just t...

  • Casual Listener
  • Hi ive successfully managed to transfer two local tracks from my iTunes library to a Spotify playlist and download it to my iphone. I did this last week.   The same playlist exists on my iPad...
  • 347 Views
  • 0 replies
  • 0 likes
  • 347 Views
  • 0 replies
  • 0 likes

Spotify IOS App problems (Shuffle, skip forward)

I got some problems with the IOS APP- the back and forward function is not working properly on my iphone (when i step forward for 4 songs i can´t go back to the song borfore)- the is no possibility to shuffle thru different playlistsSorry thes things...

  • Regular
  • I got some problems with the IOS APP - the back and forward function is not working properly on my iphone (when i step forward for 4 songs i can´t go back to the song borfore) - the is no possibili...
  • TheNeon
  • Regular
  • 1287 Views
  • 3 replies
  • 0 likes
  • 1287 Views
  • 3 replies
  • 0 likes

Bluetooth streaming no longer working

Two weeks ago Spotify stoped connecting to my blue and me system in my 2015 Fiat 500. Up until that point it worked flawlessly. I’m not sure what the issue is and have tried every troubleshooting technique I can find. Nothing has worked. I can still ...

  • Newbie
  • Two weeks ago Spotify stoped connecting to my blue and me system in my 2015 Fiat 500. Up until that point it worked flawlessly. I’m not sure what the issue is and have tried every troubleshooting tec...
  • CharlieChubbs
  • Casual Listener
  • 644 Views
  • 1 replies
  • 0 likes
  • 644 Views
  • 1 replies
  • 0 likes

Fiat 500 steering wheel control

Hi my girlfriends steering wheel controls won’t work when using Spotify. It connects and plays fine. when I connect my phone it plays Spotify but will also show the song title on the dash and allow me to use the steering wheel controls to change song...

  • Newbie
  • Hi my girlfriends steering wheel controls won’t work when using Spotify. It connects and plays fine.   when I connect my phone it plays Spotify but will also show the song title on the dash an...
  • CharlieChubbs
  • Casual Listener
  • 2934 Views
  • 2 replies
  • 0 likes
  • 2934 Views
  • 2 replies
  • 0 likes

Spotify queue button missing! (premium)

What has happened to the queue button in the top right corner? There is none. I can no longer browse or edit the queue or even find the queue. I have booted my iPhone but apparently this button has deleted itself. I need my darn queue. Latest update ...

  • Regular
  • What has happened to the queue button in the top right corner? There is none. I can no longer browse or edit the queue or even find the queue. I have booted my iPhone but apparently this button has d...
  • aaniii
  • Regular
  • 2140 Views
  • 7 replies
  • 1 likes
  • 2140 Views
  • 7 replies
  • 1 likes

No aparece apartado de descargas

Buenas, hace tiempo tengo el siguiente problema, yo tengo descargadas varias playlists y canciones en spotify pero sin embargo no me aparece el apartado de descargas como antes, me viene pasando hace unas semanas y es realmente incomodo tener q busca...

  • Newbie
  • Buenas, hace tiempo tengo el siguiente problema, yo tengo descargadas varias playlists y canciones en spotify pero sin embargo no me aparece el apartado de descargas como antes, me viene pasando hace...
  • 498 Views
  • 0 replies
  • 1 likes
  • 498 Views
  • 0 replies
  • 1 likes

Local Files won't play on new phone

So a few days ago I got a new phone. I had my iPhone 6s+ with a ton of local files on it and everything worked great. Before I went to get a new phone I did a backup in itunes. I got my new phone, the iPhone 8+ (running the latest iOS), and did the r...

  • Casual Listener
  • So a few days ago I got a new phone. I had my iPhone 6s+ with a ton of local files on it and everything worked great. Before I went to get a new phone I did a backup in itunes. I got my new phone, th...
  • andrewpsab
  • Casual Listener
  • 929 Views
  • 3 replies
  • 0 likes
  • 929 Views
  • 3 replies
  • 0 likes

Everytime Installing

I bought premium family today and i installed spotify in my phone. But when i open it, spotify installing again so why? today maybe 10 times installed spotify. Im opening and listening some music after then im closed. Maybe half hours later iam openi...

  • Newbie
  • I bought premium family today and i installed spotify in my phone. But when i open it, spotify installing again so why?   today maybe 10 times installed spotify. Im opening and listening some ...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

Solved!! podcasts/shows in reverse order

Pick a podcast/show that is in a series. Doesn't matter which one. I like Dan Carlinn's Hardcore History. Play an episode. After the episode finishes Spotify starts the PRIOR episode not the NEXT episode in sequence. This is incredibly confusing and ...

  • Newbie
  •   Pick a podcast/show that is in a series. Doesn't matter which one. I like Dan Carlinn's Hardcore History. Play an episode. After the episode finishes Spotify starts the PRIOR episode not the ...
  • user-removed
  • Not applicable
  • 52700 Views
  • 5 replies
  • 18 likes
  • 52700 Views
  • 5 replies
  • 18 likes

IPhone X Volume Problem in Car Only

When using Spotify in my 2015 Subaru Outback, the volume randomly lowers then goes back to normal. Seems to last anywhere from 3 to 6 minutes. I do not believe it is a function of my speed (lowering when slowing down, etc.). The volume does not do th...

  • Newbie
  • When using Spotify in my 2015 Subaru Outback, the volume randomly lowers then goes back to normal.  Seems to last anywhere from 3 to 6 minutes.  I do not believe it is a function of my...
  • 390 Views
  • 0 replies
  • 0 likes
  • 390 Views
  • 0 replies
  • 0 likes

download

spotify says "waiting to dowload" from 6 weeks but it doesn't dowload 

  • Newbie
  • spotify says "waiting to dowload" from 6 weeks but it doesn't dowload 
  • Nicolas191
  • Casual Listener
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Output volume of Spotify App for iPhone was considerably reduced after update (8.4.40.785)

Hello everyone. I recently updated my Spotify App for iPhone to version 8.4.40.785 and noticed a considerable reduction in its output volume. Other apps, such as Google Maps, Waze and YouTube were not affected. This causes some annoying situations, s...

  • Newbie
  • Hello everyone. I recently updated my Spotify App for iPhone to version 8.4.40.785 and noticed a considerable reduction in its output volume. Other apps, such as Google Maps, Waze and YouTube were no...
  • 433 Views
  • 0 replies
  • 0 likes
  • 433 Views
  • 0 replies
  • 0 likes

numero maximo de descargas

quiero descargar unas playlist me dice; HAZ ALCANZADO EL NUMERO MAXIMO DE DESCARGAS... tengo espacio suficiente para descargar...iPhone 7, iOs 11.2

  • Newbie
  • quiero descargar unas playlist me dice; HAZ ALCANZADO EL NUMERO MAXIMO DE DESCARGAS... tengo espacio suficiente para descargar... iPhone 7, iOs 11.2
  • carreirajuan
  • Newbie
  • 1156 Views
  • 1 replies
  • 1 likes
  • 1156 Views
  • 1 replies
  • 1 likes