Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70934 Views
  • 16 replies
  • 37 likes
  • 70934 Views
  • 16 replies
  • 37 likes

Not all songs in playlist are showing

On my iPhone some of my playlists say they consist of 100+ songs but when I open the playlist I can only see 30 or so if these. Anyone know why?

  • Newbie
  • On my iPhone some of my playlists say they consist of 100+ songs but when I open the playlist I can only see 30 or so if these. Anyone know why? 
  • 305 Views
  • 0 replies
  • 0 likes
  • 305 Views
  • 0 replies
  • 0 likes

Display problem when using display zoom on iphone

When using the "display zoom" feaures on my iPhone 8, some parts of the spotify screen area are not visible, causing particularly troubles- on the warning message when connected to a bmw car : the Ignore button cannot be reached- on the serach bar : ...

  • Newbie
  • When using the "display zoom" feaures on my iPhone 8,  some parts of the spotify screen area are not visible, causing particularly troubles - on the warning message when connected to a bmw car ...
  • 448 Views
  • 0 replies
  • 0 likes
  • 448 Views
  • 0 replies
  • 0 likes

Local files to new phone?

My MacBook is older and is going to give out some point in the future. I’ve just downloaded my library to the local file and downloaded them to my current iPhone. I’m getting a new phone in a few months and I’m wondering if I can transfer those songs...

  • Visitor
  • My MacBook is older and is going to give out some point in the future. I’ve just downloaded my library to the local file and downloaded them to my current iPhone. I’m getting a new phone in a few mon...
  • Maxim
  • Spotify Star
  • 880 Views
  • 3 replies
  • 0 likes
  • 880 Views
  • 3 replies
  • 0 likes

Alarm Clock

I’ve seen plenty of posts about requesting an alarm clock feature but it doesn’t look like they’ve been replied to in awhile. I base this off of Spotify’s answer showing that there are apps out there that integrate to Spotify to accomplish this. Righ...

  • Newbie
  • I’ve seen plenty of posts about requesting an alarm clock feature but it doesn’t look like they’ve been replied to in awhile. I base this off of Spotify’s answer showing that there are apps out there...
  • 1719 Views
  • 0 replies
  • 24 likes
  • Alarms
  • 1719 Views
  • 0 replies
  • 24 likes

Carplay playlist

I have edited my playlists as sort by recently added. However, when I access to playlists in CarPlay, it has the playlist sorted by oldest first. So I have to scroll all the way down to see my recently added. Is there any solution about it ?

  • Newbie
  • I have edited my playlists as sort by recently added. However, when I access to playlists in CarPlay, it has the playlist sorted by oldest first. So I have to scroll all the way down to see my recent...
  • 922 Views
  • 0 replies
  • 3 likes
  • Carplay
    Playlists
    Sort Songs
  • 922 Views
  • 0 replies
  • 3 likes

Local files added to a playlist, on iPhone issue

So I've added local files from my itunes into a created playlist in spotify (on my computer). However, when I want to play the playlist on my phone using the spotify app, it only includes music I have directly searched for from spotify, not including...

  • Casual Listener
  • So I've added local files from my itunes into a created playlist in spotify (on my computer). However, when I want to play the playlist on my phone using the spotify app, it only includes music I hav...
  • neonnate
  • Casual Listener
  • 551 Views
  • 3 replies
  • 0 likes
  • 551 Views
  • 3 replies
  • 0 likes

No play queue in iOS

This makes me so mad. There’s a queue play button on the app, but whenever I tap it, it doesn’t work at all.

  • Regular
  • This makes me so mad. There’s a queue play button on the app, but whenever I tap it, it doesn’t work at all.
  • Obataborsi
  • Newbie
  • 1478 Views
  • 16 replies
  • 0 likes
  • 1478 Views
  • 16 replies
  • 0 likes

Shuffle on downloaded songs

My shuffle is only playing songs that I have recently downloaded. The songs in my library won’t play songs that I downloaded on shuffle from a long time ago unless I go click on them.

  • Newbie
  • My shuffle is only playing songs that I have recently downloaded. The songs in my library won’t play songs that I downloaded on shuffle from a long time ago unless I go click on them. 
  • AlexGlasgow1003
  • Newbie
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Option to prevent repeats in radio.

I just can't find a solution to this. Every time i start up spotify, the repeat 1 button is clicked on. I click it off, and it plays fine until i stop using it, and restart later. This happens if i'm using my headphones or bluetooth in the car. Very ...

  • Casual Listener
  • I just can't find a solution to this.  Every time i start up spotify, the repeat 1 button is clicked on.  I click it off, and it plays fine until i stop using it, and restart later.  T...
  • Beemerjoe
  • Casual Listener
  • 769 Views
  • 2 replies
  • 0 likes
  • 769 Views
  • 2 replies
  • 0 likes

Solved!! spotify for iphone 4 / ios 7

hi. i know this seems to be an ongoing topic, but i can't seem to figure it out. i have spotify premium and when i try to install the app on my iphone 4 with ios 7 it keeps telling me that i need at least ios 8, which my phone won't let me update to....

  • Regular
  • hi. i know this seems to be an ongoing topic, but i can't seem to figure it out. i have spotify premium and when i try to install the app on my iphone 4 with ios 7 it keeps telling me that i need at ...
  • tina44
  • Regular
  • 184621 Views
  • 21 replies
  • 6 likes
  • 184621 Views
  • 21 replies
  • 6 likes

Solved!! SoundHound no longer adding to the SoundHound playlist

In looking at my SoundHound history, I can see that SoundHound lost the ability to send a song to the SoundHound playlist earlier this month. It worked on Feb 1, and started failing on Feb 4. I changed no settings in either SoundHound or Spotify at t...

  • Regular
  • In looking at my SoundHound history, I can see that SoundHound lost the ability to send a song to the SoundHound playlist earlier this month. It worked on Feb 1, and started failing on Feb 4. I chang...
  • tauym209
  • Newbie
  • 27623 Views
  • 24 replies
  • 5 likes
  • 27623 Views
  • 24 replies
  • 5 likes

Playlist/Recommended Songs question -Premium account

When I get to the end of a playlist the recommended songs start playing. That’s fine and I enjoy that at times. But I noticed you can’t skip back to the previous song on your playlist once Spotify starts playing songs from their recommended playlist....

  • Newbie
  • When I get to the end of a playlist the recommended songs start playing. That’s fine and I enjoy that at times. But I noticed you can’t skip back to the previous song on your playlist once Spotify st...
  • 344 Views
  • 0 replies
  • 0 likes
  • 344 Views
  • 0 replies
  • 0 likes

Random song (never heard) starts automatically

spotify starts automatically and casually songs of a spanish author (Jeylo free), never heard and not present in my playlists. this happens independently if a song is playing or not. Please help me, This problem makes spotify useless. Thank you

  • Casual Listener
  • spotify starts automatically and casually songs of a spanish author (Jeylo free), never heard and not present in my playlists. this happens independently if a song is playing or not.&n...
  • Sabbad
  • Newbie
  • 1268 Views
  • 4 replies
  • 0 likes
  • 1268 Views
  • 4 replies
  • 0 likes

Offline Scrobbling

Has this now been implemented? I listen to my downloaded songs on my iPod Touch at work although I do not connect to any WiFi connection whilst doing so. I've noticed recently that these songs now show in my Last.FM with the correct timestamp that I ...

  • Music Fan
  • Has this now been implemented?   I listen to my downloaded songs on my iPod Touch at work although I do not connect to any WiFi connection whilst doing so.  I've noticed recently that the...
  • Hallate
  • Newbie
  • 2680 Views
  • 2 replies
  • 2 likes
  • 2680 Views
  • 2 replies
  • 2 likes

Sua biblioteca sumiu

O último campo no Spotify "sua biblioteca" onde aparece artistas álbuns etc.. sumiu e agora fica somente "suas playlists" no Spotify domeu irmão está normal somente nomeu ficou assim alguemsabe como corrigir isso ? Já reinstalei e nada de voltar

  • Casual Listener
  • O último campo no Spotify "sua biblioteca" onde aparece artistas álbuns etc.. sumiu e agora fica somente "suas playlists" no Spotify do meu irmão está normal somente no meu ficou assim alguem sabe...
  • Bittencourt
  • Spotify Star
  • 2948 Views
  • 5 replies
  • 0 likes
  • 2948 Views
  • 5 replies
  • 0 likes

Spotify stops playing on iPhone when lock screen kicks on

This just started today. When my lock screen enables, spotify quits playing in my truck. If I unlock my phone and bring Spotify back up it plays again but stops again when the phone locks. Perhaps related to the most recent update?

  • Casual Listener
  • This just started today. When my lock screen enables, spotify quits playing in my truck. If I unlock my phone and bring Spotify back up it plays again but stops again when the phone locks.  &nb...
  • lkirkland625
  • Casual Listener
  • 36326 Views
  • 2 replies
  • 4 likes
  • 36326 Views
  • 2 replies
  • 4 likes

Problem to get the premium account on Iphone

Hi,I just subscribe for the premium access through my desktop (spotify website). I updated my app on my mobile and tried to be connected by email + PIN and Facebook. Both way to access remain me with the Free access.Any tips or procedure to get the P...

  • Newbie
  • Hi, I just subscribe for the premium access through my desktop (spotify website). I updated my app on my mobile and tried to be connected by email + PIN and Facebook. Both way to access remain ...
  • 343 Views
  • 0 replies
  • 0 likes
  • 343 Views
  • 0 replies
  • 0 likes

Spotify for the iPad Pro 10.5 is using the iPhone interface

Hi! I’m a new iPad Pro user, and I have noticed that the Spotify interface is incompatible with the 10.5 inch iPad Pro display, cause the app is using the iPhone interface, but upscaled. Since the 10.5 inch iPad Pro isn’t a “new device” anymore, do y...

  • Regular
  • Hi! I’m a new iPad Pro user, and I have noticed that the Spotify interface is incompatible with the 10.5 inch iPad Pro display, cause the app is using the iPhone interface, but up...
  • Whynotsky
  • Newbie
  • 651 Views
  • 1 replies
  • 2 likes
  • 651 Views
  • 1 replies
  • 2 likes

Solved!! iOS 11 Local Files Play as if on Fast Forward using Carplay

Basically the title but I use Spotify now as my soul music player on my tablet, phone, and PC. I've transfered all my music over to my Spotify library at this point on all three platforms. I have zero issues playing any of my local files or streaming...

  • Casual Listener
  • Basically the title but I use Spotify now as my soul music player on my tablet, phone, and PC. I've transfered all my music over to my Spotify library at this point on all three platforms. I have zer...
  • William-Vogel
  • Casual Listener
  • 1701 Views
  • 1 replies
  • 0 likes
  • 1701 Views
  • 1 replies
  • 0 likes

Get app support unavailable when trying to link Spotify/Alexa from iphone7+, can it be corrected?

We jusy got an Alexa, and can't connect spotify to it. Keep getting "app support unavailable." Are we missing something obvious, or is there some secret way to connect the phone and Alexa?

  • Casual Listener
  • We jusy got an Alexa, and can't connect spotify to it. Keep getting "app support unavailable." Are we missing something obvious, or is there some secret way to connect the phone and Alexa?
  • notanonym
  • Newbie
  • 13436 Views
  • 5 replies
  • 1 likes
  • 13436 Views
  • 5 replies
  • 1 likes