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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 52714 Views
  • 16 replies
  • 36 likes
  • 52714 Views
  • 16 replies
  • 36 likes

Album artwork pixelated on iOS

Hey. Is anyone else having issues with album artwork display on iOS devices? It seems to be really pixelated only on albums that are saved to my library. I first notified Spotify of this many months back, and again not so long ago, but it still hasn’...

BF74247B-7F6D-40C5-BE0A-35230554BB6B.jpeg 6507236C-953C-40D6-BAEE-8D35986CA0EA.jpeg
  • Regular
  • Hey. Is anyone else having issues with album artwork display on iOS devices? It seems to be really pixelated only on albums that are saved to my library.   I first notified Spotify of this man...
  • deanko78
  • Regular
  • 2797 Views
  • 6 replies
  • 1 likes
  • 2797 Views
  • 6 replies
  • 1 likes

HELP!

I had a playlist that a deleted a long time ago (in 2016) and I want to get it back but I don’t see it under recover playlists only 3-20-17. Please Help!

  • Newbie
  • I had a playlist that a deleted a long time ago (in 2016) and I want to get it back but I don’t see it under recover playlists only 3-20-17. Please Help!
  • user-removed
  • Not applicable
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Behind the lyrics

Behind the lyrics works on my iPhone but won’t on the iPad. Both running the same OS and I’ve reinstalled the app on the iPad to no avail. Help

  • Newbie
  • Behind the lyrics works on my iPhone but won’t on the iPad. Both running the same OS and I’ve reinstalled the app on the iPad to no avail. Help
  • user-removed
  • Not applicable
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

account/device problem

hello, I need help with my account, when I log in on my ipod touch 5G the application closes immediately and sends me to the main menu. I already delete the application, restart the ipod and it still does not work.

  • Newbie
  • hello, I need help with my account, when I log in on my ipod touch 5G  the application closes immediately and sends me to the main menu. I already delete the application, restart the i...
  • lu051
  • Newbie
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Solved!! iPhone 5s bigger storage size

Why is bigger the storage of my music on the iPhone 5s than the iPhone 4s and iPhone 7?I have the same music in all the devices

  • Newbie
  • Why is bigger the storage of my music on the iPhone 5s than the iPhone 4s and iPhone 7? I have the same music in all the devices
  • user-removed
  • Not applicable
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes

Can't turn on "offline" mode

I have Spotify premium and have downloaded one of my playlists. In the settings tab it won't let me switch to "offline" mode. I have an Iphone 7

  • Newbie
  • I have Spotify premium and have downloaded one of my playlists. In the settings tab it won't let me switch to "offline" mode.  I have an Iphone 7
  • user-removed
  • Not applicable
  • 2736 Views
  • 1 replies
  • 0 likes
  • 2736 Views
  • 1 replies
  • 0 likes

Random Music Starts Playing in my Playlist

For some reason I’ll be playing Hamilton and then Melanie Martinez or something random like that will come on. I tried turning off Autoplay but that didn’t help. I don’t have premium, but some of my friends with premium have the same problem how can ...

  • Newbie
  • For some reason I’ll be playing Hamilton and then Melanie Martinez or something random like that will come on. I tried turning off Autoplay but that didn’t help. I don’t have premium, but some of my ...
  • 332 Views
  • 0 replies
  • 1 likes
  • 332 Views
  • 0 replies
  • 1 likes

Spotify goes offline when connecting to wi-fi

Listening to Spotify in wi-fi and then connect to 4G workshops fine. When connecting to wi-fi again, Spotify says the unit is offline. Needs to restart app in iPhone.

  • Newbie
  • Listening to Spotify in wi-fi and then connect to 4G workshops fine. When connecting to wi-fi again, Spotify says the unit is offline. Needs to restart app in iPhone.
  • Ankan1970
  • Newbie
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Solved!! Spotify stops playing in iOS 10 with an iPhone 7 Plus

Spotify randomly stops playing on the iPhone 7 Plus (with the latest iOS). When I open Spotify, start playing a song with headphones connected, then lock the screen, the song stops within 15 seconds. Then the app freezes and doesn't respond until I c...

  • Newbie
  • Spotify randomly stops playing on the iPhone 7 Plus (with the latest iOS). When I open Spotify, start playing a song with headphones connected, then lock the screen, the song stops within 15 seconds....
  • victoriadryer
  • Newbie
  • 27332 Views
  • 16 replies
  • 4 likes
  • 27332 Views
  • 16 replies
  • 4 likes

Volume AirPlay + pochette Apple TV

Bonjour, le volume en AirPlay commence toujours au plus fort malgre le reglage. Les pochettes sont projete sur l’apple tu en mauvaise qualite . Merci

  • Newbie
  • Bonjour, le volume en AirPlay commence toujours au plus fort malgre le reglage.  Les pochettes sont projete sur l’apple tu en mauvaise qualite .    Merci
  • 321 Views
  • 0 replies
  • 0 likes
  • 321 Views
  • 0 replies
  • 0 likes

Solved!! Help needed with Horrible Daily Mix

Is it possible to delete daily mixes? Of the four I have available, three are horrible! I can't understand how Spotify came up with them. They don't seem to contain any songs I like. I just don't understand it. It seems a complete waste of time. I've...

  • Casual Listener
  • Is it possible to delete daily mixes? Of the four I have available, three are horrible! I can't understand how Spotify came up with them. They don't seem to contain any songs I like. I just don't und...
  • uberblooper
  • Casual Listener
  • 104213 Views
  • 19 replies
  • 9 likes
  • 104213 Views
  • 19 replies
  • 9 likes

Volume isn’t nearly as high as others (i.e, Apple Music)

I’m trying not to leave Spotify, but Apple Music is SO MUCH louder. What’s up with this?! And the settings for music (besides the EQ) doesn’t change much at all for sound quality & volume. I expect much more Spotify.

  • Casual Listener
  • I’m trying not to leave Spotify, but Apple Music is SO MUCH louder. What’s up with this?! And the settings for music (besides the EQ) doesn’t change much at all for sound quality & volume. I expe...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

I can't log in to my Facebook profile

I have a problem with logging in to my Facebook profile. Spotify transfers me to the Facebook site in order to log in. But when I log in with Facebook, it doesn't show me my friends. And Spotify shows me on settings, that I didn't log in with Faceboo...

  • Newbie
  • I have a problem with logging in to my Facebook profile. Spotify transfers me to the Facebook site in order to log in. But when I log in with Facebook, it doesn't show me my friends. And Spotify show...
  • user-removed
  • Not applicable
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Spotify randomly pauses / skips songs / activates Siri

Hi, spotify now randomly skips songs, pauses them or activates Siri. I read somewhere that I need to fill this in in order to fix the issues: 1. Exact Device (e.g. iPhone 5S) : iPhone 72. Exact operating system (e.g. iOS 8.3)iOS.11.2.53. Spotify app ...

  • Casual Listener
  • Hi,   spotify now randomly skips songs, pauses them or activates Siri.    I read somewhere that I need to fill this in in order to fix the issues:    1. Exact Device (e...
  • user-removed
  • Not applicable
  • 3244 Views
  • 1 replies
  • 0 likes
  • 3244 Views
  • 1 replies
  • 0 likes

Cannot connect to WiFi!

Spotify was connecting well with my WiFi and was able to play to multi speakers for several months. Two days ago, Spotify cannot connect to my WiFi and says “Offline-please check your internet connection” when my WiFi is perfectly ok. I checked it ag...

  • Newbie
  • Spotify was connecting well with my WiFi and was able to play to multi speakers for several months. Two days ago, Spotify cannot connect to my WiFi and says “Offline-please check your internet connec...
  • Laurelia
  • Newbie
  • 433 Views
  • 3 replies
  • 0 likes
  • 433 Views
  • 3 replies
  • 0 likes

Cannot get local files to download onto iPhone

Hi,I'm having trouble syncing the local files on my mac onto my iPhone. I have downloaded the playlists both onto my mac and my iPhone, but the songs are just not showing up on my phone.Any help would be appreciated.Thanks!Jaime

  • Newbie
  • Hi, I'm having trouble syncing the local files on my mac onto my iPhone. I have downloaded the playlists both onto my mac and my iPhone, but the songs are just not showing up on my phone. Any help ...
  • user-removed
  • Not applicable
  • 1397 Views
  • 1 replies
  • 1 likes
  • 1397 Views
  • 1 replies
  • 1 likes

A huge problem with my shuffle mode

I have premium but I want to listen my music without skipping any songs because I hate the shuffle mode, but it still omits many songs and I do not know why because I know that I have the shuffle mode off. I would appreciate if somebody can help me, ...

  • Newbie
  • I have premium but I want to listen my music without skipping any songs because I hate the shuffle mode, but it still omits many songs and I do not know why because I know that I have the shuffle mod...
  • user-removed
  • Not applicable
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Shuffle + repeat options keep resetting

Shuffle + repeat option keeps resetting on my iphone 7. It has done it for a while and is really annoying because everytime i start playing a song now in my car i have to check that it is on shuffle. My songs stay the same so cant the shuffle option ...

  • Regular
  • Shuffle + repeat option keeps resetting on my iphone 7. It has done it for a while and is really annoying because everytime i start playing a song now in my car i have to check that it is on shuffle....
  • user-removed
  • Not applicable
  • 2344 Views
  • 1 replies
  • 2 likes
  • 2344 Views
  • 1 replies
  • 2 likes

How to adapt time-out duration between titles?

hei folks, is there a possibility in the settings (iOS) to adapt the duration of the time-out/ pause/ 'time of silence' between the titles? I can only find the option to individualise the playback in this respect with a cross-fade and it's duration. ...

  • Newbie
  • hei folks,    is there a possibility in the settings (iOS) to adapt the duration of the time-out/ pause/ 'time of silence' between the titles? I can only find the option to individua...
  • 378 Views
  • 0 replies
  • 0 likes
  • 378 Views
  • 0 replies
  • 0 likes