Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64907 Views
  • 16 replies
  • 37 likes
  • 64907 Views
  • 16 replies
  • 37 likes

iPhone won't play ALL of playlist

I make playlists in a specific order to learn songs for gigs. All fine on MAc but on iPhone 7 it only plays a few then has 'recommended song' underneath (no actual songs) and jumps back to the start. This is VERY frustrating as I need to learn ALL of...

  • Newbie
  • I make playlists in a specific order to learn songs for gigs. All fine on MAc but on iPhone 7 it only plays a few then has 'recommended song' underneath (no actual songs) and jumps back to the start....
  • 345 Views
  • 0 replies
  • 0 likes
  • 345 Views
  • 0 replies
  • 0 likes

Como faco para usar meu mes gratuito ?

Spoiler (Highlight to read) Paguei o boleto pela primeira vez. COmo faco pra ter o mes gratuito ? No proximo mes vou poder ? Me ajudem... nao sei como funciona

  • Newbie
  •   Paguei o boleto pela primeira vez. COmo faco pra ter o mes gratuito ? No proximo mes vou poder ? Me ajudem... nao sei como funciona
  • Bittencourt
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Some songs automatically downloaded - why

Hi,I am experiencing a strange effect I think.I just started my trail an imported my existing iPhone-iTunes -Playlists.somehow all the songs I have there appear to be "downloaded" (green "arrow-down" icon in front)1. Why is that2. why does NONE of th...

  • Regular
  • Hi, I am experiencing a strange effect I think. I just started my trail an imported my existing iPhone-iTunes -Playlists. somehow all the songs I have there appear to be "downloaded" (green "arrow...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

iPhone control issues

Is there a fix for issues with headphone controls? En route to work this morning trying to skip to next track via headphone in line control and Apple Music app kept playing instead of Spotify.I've reset my iPhone, deleted and re-installed Spotify and...

  • Newbie
  • Is there a fix for issues with headphone controls? En route to work this morning trying to skip to next track via headphone in line control and Apple Music app kept playing instead of Spotify. I've ...
  • 407 Views
  • 0 replies
  • 0 likes
  • 407 Views
  • 0 replies
  • 0 likes

Save To Device Nightmare (12th time this has now happened and I'm going to lose my mind)

Hi, this is legitimately the 12th time this has happened, and my soul gets chipped away at every time. I spend tons of time Saving albums for offline play. Every few months, randomly, they will all disappear. A couple of times, fine something quirky ...

  • Casual Listener
  • Hi, this is legitimately the 12th time this has happened, and my soul gets chipped away at every time.   I spend tons of time Saving albums for offline play.  Every few months, rando...
  • user-removed
  • Not applicable
  • 530 Views
  • 3 replies
  • 0 likes
  • 530 Views
  • 3 replies
  • 0 likes

Superuser Contribution Discovery - New Releases for You missing?

I've always been a avid user of the "New Releases for you" section in the Discovery tab.Somehow I don't see it anymore on my iPhone (and also not on my Mac too). Has this functionality been removed in the pas couple of weeks??

  • Casual Listener
  • I've always been a avid user of the "New Releases for you" section in the Discovery tab. Somehow I don't see it anymore on my iPhone (and also not on my Mac too).   Has this functionality bee...
  • Badrvdm
  • Casual Listener
  • 978 Views
  • 2 replies
  • 1 likes
  • 978 Views
  • 2 replies
  • 1 likes

Updated Spotify and all playlists are messed up and unreadable

Hi all wondered if someone could help - I was prompted to do a Spotify update yesterday and after doing so all my playlists are unreadable??? Ive tried a phone reset and restarted the app numerous times but nothing is working - has anyone else had th...

  • Newbie
  • Hi all wondered if someone could help - I was prompted to do a Spotify update yesterday and after doing so all my playlists are unreadable???    Ive tried a phone reset and restarted the ...
  • slsnider
  • Newbie
  • 2193 Views
  • 4 replies
  • 0 likes
  • 2193 Views
  • 4 replies
  • 0 likes

Can't see local files on my iphone, but I can play them from my computer

Hello. I've been looking for a solution for waaay too long. So I'm trying to add mp3 files from my computer to spotify so that I can play them on my phone. I added them into a file that I named 'spotify local files' and then added that to the list of...

  • Newbie
  • Hello. I've been looking for a solution for waaay too long.   So I'm trying to add mp3 files from my computer to spotify so that I can play them on my phone. I added them into a file that I na...
  • Neefrey
  • Newbie
  • 964 Views
  • 1 replies
  • 0 likes
  • 964 Views
  • 1 replies
  • 0 likes

Spotify as ringtone

Is it posible to aply a song from spotify as a ringtone on iPhone, if your a premium member? if not, can this be done?, by an app or otherwise? Regards.

  • Newbie
  • Is it posible to aply a song from spotify as a ringtone on iPhone, if your a premium member?   if not, can this be done?, by an app or otherwise?   Regards.
  • naticari
  • Newbie
  • 19804 Views
  • 3 replies
  • 12 likes
  • 19804 Views
  • 3 replies
  • 12 likes

Solved!! How to Disable Shuffle Play on the iPhone

This seems to be a very common issue so outside of Spotify changing the behavior, I'm going to post a separate topic based in THIS thread. The problem is once you press the shuffle button, the app will play all subsequent playlists in shuffle mode un...

shufflebutton.jpg list.jpg s1.jpg s2.jpg
  • Visitor
  • This seems to be a very common issue so outside of Spotify changing the behavior, I'm going to post a separate topic based in THIS thread.   The problem is once you press the shuffle bu...
  • debrasaltz
  • Newbie
  • 216132 Views
  • 58 replies
  • 63 likes
  • shuffle
    Shuffle in playlists
    Shuffle play
  • 216132 Views
  • 58 replies
  • 63 likes

I cant sync my local files to my iPhone

Sooooooo. I've tried what spotify said to do to sync the local files from mac to iPhone but it cant seem to work. I've tried what they said on some other page if it isnt working. Please give a lending hand?

  • Newbie
  • Sooooooo. I've tried what spotify said to do to sync the local files from mac to iPhone but it cant seem to work. I've tried what they said on some other page if it isnt working. Please give a l...
  • 542 Views
  • 0 replies
  • 0 likes
  • 542 Views
  • 0 replies
  • 0 likes

Superuser Contribution App will show nothing but logo

The app for IOS will not let me navigate anywhere and is just showing the spotify logo shown in the picture. obviously a glitch. please fix soon. the pregame is hurting

  • Newbie
  • The app for IOS will not let me navigate anywhere and is just showing the spotify logo shown in the picture. obviously a glitch. please fix soon. the pregame is hurting 
  • Jack
  • Roadie
  • 1842 Views
  • 1 replies
  • 2 likes
  • 1842 Views
  • 1 replies
  • 2 likes

Solved!! My public playlist doesn't show in my public playlists when viewing my own profile

I've updated and even uninstalled and re-installed. I've found other threads that mention a similar problem, some of them dating years back. It's not private, it's not collaborative. It's just my favorite playlist. I'm pretty sure that others can sti...

  • Casual Listener
  • I've updated and even uninstalled and re-installed. I've found other threads that mention a similar problem, some of them dating years back.   It's not private, it's not collaborative. It...
  • user-removed
  • Not applicable
  • 38396 Views
  • 5 replies
  • 2 likes
  • 38396 Views
  • 5 replies
  • 2 likes

Solved!! Spotify Community on Iphone

can you can spotify community on the iphone app? i don't know how to get to it, if so. can someone help me out!! thanks

  • Music Fan
  • can you can spotify community on the iphone app? i don't know how to get to it, if so. can someone help me out!! thanks 🙂
  • Bittencourt
  • Spotify Star
  • 547 Views
  • 2 replies
  • 0 likes
  • 547 Views
  • 2 replies
  • 0 likes

Program freezes after advertising

Hi all, I use the free version on iOS and over the last few weeks the program freezes after an ad has played. The next ad won’t start and I can’t change music or play anything else. The only way to get around this is to quit the program and reopen.At...

  • Newbie
  • Hi all, I use the free version on iOS and over the last few weeks the program freezes after an ad has played. The next ad won’t start and I can’t change music or play anything else. The only way to g...
  • 344 Views
  • 0 replies
  • 0 likes
  • 344 Views
  • 0 replies
  • 0 likes

Artist graphics not populating on my iphone

Starting today no graphics are populating on my iphone. I tried shutting the phone off and restarting it. I deleted the app and re-installed it and still no album art, etc. What do you think is causing this problem?

  • Casual Listener
  • Starting today no graphics are populating on my iphone. I tried shutting the phone off and restarting it. I deleted the app and re-installed it and still no album art, etc. What do you think is causi...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

My music randomly pauses

Whenever I am in the app, either on LTE or WiFi, my music will randomly pause at random intervals, please help.

  • Newbie
  • Whenever I am in the app, either on LTE or WiFi, my music will randomly pause at random intervals, please help. 
  • avahofmann
  • Music Fan
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Bluetooth Glitch (Not showing device upon dis/connecting it)

The issue I have is that Spotify does NOT detect my bluetooth headphones under certain circumstances. Specifically, I have noticed this always happens when: 1) Spotify is already open and I don't kill the app, 2) bluetooth is disabled/bluetooth headp...

  • Newbie
  • The issue I have is that Spotify does NOT detect my bluetooth headphones under certain circumstances. Specifically, I have noticed this always happens when: 1) Spotify is already open and I don't kil...
  • avahofmann
  • Music Fan
  • 8579 Views
  • 2 replies
  • 6 likes
  • 8579 Views
  • 2 replies
  • 6 likes

Songs Saved to My Library Disappear

I have had Spotify premium since some time in 2014. I noticed today that i couldnt find some songs that I know that i have saved in the past. I scrolled down to the bottom of my saved songs list and at the bottom of the list is a song I saved on 8/29...

  • Newbie
  • I have had Spotify premium since some time in 2014. I noticed today that i couldnt find some songs that I know that i have saved in the past. I scrolled down to the bottom of my saved songs list and ...
  • 354 Views
  • 0 replies
  • 0 likes
  • 354 Views
  • 0 replies
  • 0 likes