Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70019 Views
  • 16 replies
  • 37 likes
  • 70019 Views
  • 16 replies
  • 37 likes

Waze banner coming up everytime i connect to bluetooth

Hi guys, ive recently deleted waze from my iphone6 but everytime spotify reconnects to bluetooth the annoying banner keeps coming up i have a premium account is there a way i can disable this?

  • Newbie
  • Hi guys, ive recently deleted waze from my iphone6 but everytime spotify reconnects to bluetooth the annoying banner keeps coming up   i have a premium account    is there a way i ...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Local files to phone

Ive literally tried everything on this website to download my files to my phone, but nothign works. It won't even show up in gray. Has anyone came up with a solid solution recently when everything else has failed?

  • Newbie
  •  Ive literally tried everything on this website to download my files to my phone, but nothign works. It won't even show up in gray. Has anyone came up with a solid solution recently when everyth...
  • 213 Views
  • 0 replies
  • 1 likes
  • 213 Views
  • 0 replies
  • 1 likes

No aparecen canciones en Spotify

Hola soy nuevo en Spotify y estoy con la versión Premium gratis x 7 días. Estoy buscando una canción y no la encuentro y resulta que mi amigo la busca en su Spotify y si la encuentra. Puede ser que Spotify arroje distintos resultados de búsqueda en u...

  • Newbie
  • Hola soy nuevo en Spotify y estoy con la versión Premium gratis x 7 días. Estoy buscando una canción y no la encuentro y resulta que mi amigo la busca en su Spotify y si la encuentra. Puede ser que S...
  • esteridot
  • Newbie
  • 693 Views
  • 2 replies
  • 0 likes
  • Búsqueda de canciones
  • 693 Views
  • 2 replies
  • 0 likes

Save songs on iCloud

Hi guys, how can I save the my downloaded songs on the my iCloud Drive storage??? Because I don't won't use the iPhone storage, but put all the songs on the iCloud Drive??? Thanks

  • Newbie
  • Hi guys, how can I save the my downloaded songs on the my iCloud Drive storage??? Because I don't won't use the iPhone storage, but put all the songs on the iCloud Drive??? Thanks
  • YasserMamdouh
  • Newbie
  • 6929 Views
  • 2 replies
  • 0 likes
  • 6929 Views
  • 2 replies
  • 0 likes

IOS 11 + Bluetooth + shuffle

Hi, whenever i I have my iPhone (with iOS 11) connected to Bluetooth, it doesn’t shuffle. I hit shuffle play and it starts at the beginning of the playlist. I select a song and click the shuffle button on the bottom left corner, and it still doesn’t ...

  • Newbie
  • Hi,   whenever i I have my iPhone (with iOS 11) connected to Bluetooth, it doesn’t shuffle. I hit shuffle play and it starts at the beginning of the playlist. I select a song and click the shu...
  • patkid26
  • Newbie
  • 1734 Views
  • 4 replies
  • 12 likes
  • 1734 Views
  • 4 replies
  • 12 likes

Consumo de bateria

Após a última atualização 7.9.0, no meu iPhone 6, está consumindo a bateria absurdamente . Chega a esquentar o aparelho.

  • Casual Listener
  • Após a última atualização 7.9.0, no meu iPhone 6, está consumindo a bateria absurdamente . Chega a esquentar o aparelho.
  • Bittencourt
  • Spotify Star
  • 6997 Views
  • 10 replies
  • 2 likes
  • 6997 Views
  • 10 replies
  • 2 likes

iPhone 8 plus connected to Uconnect not allowing to skip or pick songs

I’m having trouble skipping or choosing a new song. My iPhone 8 plus is connected to my Cars Bluetooth but that’s about it. Any tips to fix this? Thank you

  • Newbie
  • I’m having trouble skipping or choosing a new song. My iPhone 8 plus is connected to my Cars Bluetooth but that’s about it. Any tips to fix this? Thank you
  • 578 Views
  • 0 replies
  • 0 likes
  • 578 Views
  • 0 replies
  • 0 likes

No Music control outside of app

I have an iphone SE and cannot control spotify from the lock screen, control center, or through headphones while listening to music. I have tried updating the app, deleting and reinstalling, and restarting the iphone and nothing has worked. Any sugge...

  • Newbie
  • I have an iphone SE and cannot control spotify from the lock screen, control center, or through headphones while listening to music. I have tried updating the app, deleting and reinstalling, and rest...
  • 455 Views
  • 0 replies
  • 0 likes
  • 455 Views
  • 0 replies
  • 0 likes

iOS App pauses and maximizes volume - web player conflict

I'm on iOS11 / iPhone 6s, have Spotify premium. Every few hours or so (no clear cause or timing frequency) my music pauses and when I open my phone / go to Spotify it has a pop-up that asks me if I want to "Continue playing on Web Player" or play mus...

  • Newbie
  • I'm on iOS11 / iPhone 6s, have Spotify premium. Every few hours or so (no clear cause or timing frequency) my music pauses and when I open my phone / go to Spotify it has a pop-up that asks me if I w...
  • 3348 Views
  • 0 replies
  • 0 likes
  • 3348 Views
  • 0 replies
  • 0 likes

Reproducir en un iPhone desde carpeta

Hola,Tengo todas mis listas agrupadas en una carpeta, de esta forma reproduciendo desde carpeta y de forma aleatoria puedo escuchar canciones de diferentes temáticas al saltar de una lista a otra. En ordenador lo puedo hacer, pero desde hace unos mes...

  • Newbie
  • Hola, Tengo todas mis listas agrupadas en una carpeta, de esta forma reproduciendo desde carpeta y de forma aleatoria puedo escuchar canciones de diferentes temáticas al saltar de una lista a otra. ...
  • eliweb
  • Newbie
  • 740 Views
  • 1 replies
  • 2 likes
  • 740 Views
  • 1 replies
  • 2 likes

8.4.24 CarPlay steering wheel controls

CarPlay steering wheel controls do not work anymore with Spotify 8.4.24 on iPhone 7 Plus, iOS 11.0.1. Volume is fine, skipping tracks is completely broken. Pressing on the screen is fine and other apps are fine with the wheel controls, seems to just ...

  • Regular
  • CarPlay steering wheel controls do not work anymore with Spotify 8.4.24 on iPhone 7 Plus, iOS 11.0.1. Volume is fine, skipping tracks is completely broken. Pressing on the screen is fine and other ap...
  • mmaj
  • Casual Listener
  • 1155 Views
  • 3 replies
  • 0 likes
  • 1155 Views
  • 3 replies
  • 0 likes

Won’t save followed artists

I just spent an hour following my favoritism artists, only to have them all deleted when I closed the app. I tried opening Spotify on my laptop instead, and it still showed zero followed artists. Whyyyhh

  • Newbie
  • I just spent an hour following my favoritism artists, only to have them all deleted when I closed the app. I tried opening Spotify on my laptop instead, and it still showed zero followed artists. Why...
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why do I get ads n Spotify Premium?

Hey everyone, Earlier today when I was listening to a song, an ad from Facebook popped up out of nowhere, this isn't the first time I've gotten an ad either. Why does this happen, and has this happened to anyone else?

  • Regular
  • Hey everyone,   Earlier today when I was listening to a song, an ad from Facebook popped up out of nowhere, this isn't the first time I've gotten an ad either. Why does this happen, and has th...
  • KDtheman
  • Regular
  • 391 Views
  • 2 replies
  • 0 likes
  • 391 Views
  • 2 replies
  • 0 likes

Spotify Premium question?

Hello everyone,I feel like there's hidden ads in Spotify Premium because when I click on the top left corner of an album to takes me to the Facebook website and it says "About this Ad" and it doesn't even show an ad, it seems like it's hidden? Does a...

  • Regular
  • Hello everyone, I feel like there's hidden ads in Spotify Premium because when I click on the top left corner of an album to takes me to the Facebook website and it says "About this Ad" and it doesn...
  • KDtheman
  • Regular
  • 504 Views
  • 5 replies
  • 0 likes
  • 504 Views
  • 5 replies
  • 0 likes

Pagamento

Boa noite, Possuo o plano familiar, contudo o cartão que estava para pagar era o da minha noiva, pois bem, troquei o meio de pagamento para o meu cartão de crédito e logo após a mudança da forma de pagamento veio no meu cartão cobrando 10,00. Alguém ...

  • Newbie
  • Boa noite,   Possuo o plano familiar, contudo o cartão que estava para pagar era o da minha noiva, pois bem, troquei o meio de pagamento para o meu cartão de crédito e logo após a mudança da f...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Error 408

Hello there. Got problems with logining into spotify via application. Registered via facebook. The current country on facebook was no listed, on spotify it lsited as United Kingdom and i cant switch it to any other. While i am try to login on applica...

  • Casual Listener
  • Hello there. Got problems with logining into spotify via application. Registered via facebook. The current country on facebook was no listed, on spotify it lsited as United Kingdom and i cant switch ...
  • jarredmorley
  • Roadie
  • 401 Views
  • 3 replies
  • 0 likes
  • 401 Views
  • 3 replies
  • 0 likes

Random songs playing on premium member ship

I have paid for premium for a few months now but every time I click on a song to play it plays about 2 seconds of it then asks if I want to listen on ‘this iPhone’ Or ‘continue listening on this iphone’ when I click continue on this iPhone it starts ...

  • Newbie
  • I have paid for premium for a few months now but every time I click on a song to play it plays about 2 seconds of it then asks if I want to listen on ‘this iPhone’ Or ‘continue listening on this ipho...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Solved!! Have Spotify Premium for Family But My Wife and I Can't Listen at Same Time

Hi,I have Spotify Premium for Family but my wife and I can't listen to Spotify through our iPhones if the other one is listening. We each get a notification indicating that the other is listening. I thought the whole purpose of Spotify for Family was...

  • Casual Listener
  • Hi, I have Spotify Premium for Family but my wife and I can't listen to Spotify through our iPhones if the other one is listening. We each get a notification indicating that the other is listening.&...
  • davewilner
  • Newbie
  • 1636 Views
  • 3 replies
  • 0 likes
  • 1636 Views
  • 3 replies
  • 0 likes

Help help

I I have a premium Spotify account connected to my Facebook in which I have entered as an email my phone number. When I try to sign in I get a message that the info I entered was wrong. What can I do in order to get my account back

  • Casual Listener
  • I I have a premium Spotify account connected to my Facebook in which I have entered as an email my phone number. When I try to sign in I get a message that the info I entered was wrong. What can I do...
  • Efraim2000
  • Casual Listener
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

Bottom bar not accessible while listening

Hello,Can someone please help me with this?While I was driving and Spotify was running, at the bottom of the screen there lies the now playing info. However, the bottom bar with the buttons: Library, Search etc is gone and I have no idea how to acces...

IMG_0156.PNG
  • Casual Listener
  • Hello, Can someone please help me with this? While I was driving and Spotify was running, at the bottom of the screen there lies the now playing info. However, the bottom bar with the buttons: Libr...
  • doriandieter
  • Newbie
  • 878 Views
  • 3 replies
  • 0 likes
  • 878 Views
  • 3 replies
  • 0 likes