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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68986 Views
  • 16 replies
  • 37 likes
  • 68986 Views
  • 16 replies
  • 37 likes

Login process on setup of new iPhone is broken

I just restored my data to a new iPhone 8 Plus, latest iOS (11.0.3) and I had a very poor experience trying to log into Spotify. I was able to eventually do it, but it is currently broken.When opening spotify it asks me to log in, when I tap Log In, ...

  • Newbie
  • I just restored my data to a new iPhone 8 Plus, latest iOS (11.0.3) and I had a very poor experience trying to log into Spotify. I was able to eventually do it, but it is currently broken. When open...
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

When I try to play any Frank Ocean song they don't play at all

Did he take his music off Spotify? Even then that wouldn't make sense I can still play his music on my pixel. Help me out here.

  • Casual Listener
  • Did he take his music off Spotify? Even then that wouldn't make sense I can still play his music on my pixel. Help me out here.
  • Waterkid54
  • Casual Listener
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

No titles seen on radio, cant change songs on my wheelbuttons anymore! VW!

Hi,i dont know since when. i got an iPhone 6s (iOS11) and the latest spotify version. like a week ago everything was fine. now i cant see any song titles/nor album titles on my screen on the radio. also i cant change the songs (prev/next) on my butto...

  • Newbie
  • Hi, i dont know since when. i got an iPhone 6s (iOS11) and the latest spotify version. like a week ago everything was fine. now i cant see any song titles/nor album titles on my screen on the radio....
  • Johnsherman
  • Newbie
  • 659 Views
  • 1 replies
  • 1 likes
  • 659 Views
  • 1 replies
  • 1 likes

Cannot play specific artist on iOS or Windows Desktop

I can no longer play anything by Frank Ocean on Spotify for iOS or Windows Desktop. It just will not pay when I click any of his music. I had two of his albums saved for offline play and I have unsaved them and tried again. Any help? Very strange tha...

  • Newbie
  • I can no longer play anything by Frank Ocean on Spotify for iOS or Windows Desktop. It just will not pay when I click any of his music. I had two of his albums saved for offline play and I have ...
  • lenjammin30
  • Regular
  • 906 Views
  • 5 replies
  • 2 likes
  • 906 Views
  • 5 replies
  • 2 likes

Customer service

I was on the phone with someone From Spotify customer service, they were very helpful and fixed my issue. But after my initial statement I wasn’t able to talk to the person on the other end again, it wouldn’t give me the space to talk to her. Anyway ...

  • Newbie
  • I was on the phone with someone From Spotify customer service, they were very helpful and fixed my issue. But after my initial statement I wasn’t able to talk to the person on the other end agai...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Artist won’t play

A few days ago I got a new iPhone. I downloaded Spotify from the App Store and logged in on my account that has a premium subscription. I have a playlist with almost 500 songs, and every song is downloaded so they are supposed to work offline. Every ...

  • Newbie
  • A few days ago I got a new iPhone. I downloaded Spotify from the App Store and logged in on my account that has a premium subscription. I have a playlist with almost 500 songs, and every song is down...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Spotify randomly deletes downloaded songs

Hi, app is up-to date, iOS too yet this happened again for now uncountable times, my offline music Was deleted from albums, each time playlists stay downloaded. today I went outside reach of WiFi and I saw multiple songs to be downloaded which was ok...

  • Visitor
  • Hi, app is up-to date, iOS too yet this happened again for now uncountable times, my offline music   Was deleted from albums, each time playlists stay downloaded.   today I went outside r...
  • user-removed
  • Not applicable
  • 624 Views
  • 2 replies
  • 0 likes
  • 624 Views
  • 2 replies
  • 0 likes

Can't play my playlist

I have 3 iPhones, an iPhone 5c, 5s, and a 6. When I play just this one playlist it started stopping after a few songs. After that it started freezing after ads played. Now every time i start the playlist it won't play after an ad or it won't play any...

  • Casual Listener
  • I have 3 iPhones, an iPhone 5c, 5s, and a 6. When I play just this one playlist it started stopping after a few songs. After that it started freezing after ads played. Now every time i start the play...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

I can’t play a certain playlist

There is one of my playlists I just can’t play, and it’s my favourite so it’s sucks, what can I do?

  • Newbie
  • There is one of my playlists I just can’t play, and it’s my favourite so it’s sucks, what can I do?
  • 316 Views
  • 0 replies
  • 1 likes
  • 316 Views
  • 0 replies
  • 1 likes

Skipping glitch, bug reproducible 100%

Hi, ive been having an issue where from time to time, the sone I’m listening will glitch and skip/repeat a second or two, for no apparent reason. It happens 100% of the time where my phone is unlocked, then is locked and placed in my pocket. Also hap...

  • Music Fan
  • Hi,   ive been having an issue where from time to time, the sone I’m listening will glitch and skip/repeat a second or two, for no apparent reason.    It happens 100% of the t...
  • 855 Views
  • 0 replies
  • 0 likes
  • bug
    Glitch
    playback
    skip
  • 855 Views
  • 0 replies
  • 0 likes

Album won't play

I am trying to listen to the album Stoney on spotify on my Iphone 7. I have IOS11 and im not sure if thats what has to do with the problem. Everytime I press shuffle all on the album nothing happens at all. Rarely if it begins to play the album it wi...

  • Newbie
  • I am trying to listen to the album Stoney on spotify on my Iphone 7. I have IOS11 and im not sure if thats what has to do with the problem. Everytime I press shuffle all on the album nothing happens ...
  • raxilia-running
  • Newbie
  • 597 Views
  • 3 replies
  • 0 likes
  • 597 Views
  • 3 replies
  • 0 likes

App sucks space

My Spotify app is using almost 1GB and I haven't (as far as I know) any songs offline.When I reinstall the app it is around 75MB, after logging in 83MB, after 2 min 110MB and this goes on until 980MB.How can I stop the app from sucking space?

  • Newbie
  • My Spotify app is using almost 1GB and I haven't (as far as I know) any songs offline. When I reinstall the app it is around 75MB, after logging in 83MB, after 2 min 110MB and this goes on until 980...
  • 357 Views
  • 0 replies
  • 0 likes
  • 357 Views
  • 0 replies
  • 0 likes

Can't sinc local files to phone

I've looked through forums and feel like I've tried everything.My phone and computer are on the same networkMy firewall isn't blocking spotify from interacting with devicesI've tried doing on a phone hotspot and regular networkI've restarted my phone...

  • Newbie
  • I've looked through forums and feel like I've tried everything. My phone and computer are on the same network My firewall isn't blocking spotify from interacting with devices I've tried doing on a...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Solved!! Cancel

I tried to cancel you guys along time ago and I just noticed that you guys charged me 10$ 2s the 15-16 ofOctober witch it out of control I would like my money back and not pay ever. Again

  • Newbie
  • I tried to cancel you guys along time ago and I just noticed that you guys charged me 10$ 2s the 15-16 ofOctober witch it out of control I would like my money back and not pay ever. Again 
  • jarredmorley
  • Roadie
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Background activity killing battery

Ios 11 is already a battery draining nightmare, so, to help remedy the situation I turned off background app refresh for all applications doing the most damage. Spotify is typically at the top of this list, doing hours of background activity, even th...

  • Newbie
  • Ios 11 is already a battery draining nightmare, so, to help remedy the situation I turned off background app refresh for all applications doing the most damage. Spotify is typically at the top of thi...
  • jarredmorley
  • Roadie
  • 5062 Views
  • 1 replies
  • 1 likes
  • 5062 Views
  • 1 replies
  • 1 likes

We seriously still can't create folders on mobile??

Nearly 2018 and we're still unable to create folders to better organize playlists into. This is ridiculous. Why is the mobile app so barebones?

  • Newbie
  • Nearly 2018 and we're still unable to create folders to better organize playlists into. This is ridiculous. Why is the mobile app so barebones? 
  • jarredmorley
  • Roadie
  • 5871 Views
  • 1 replies
  • 28 likes
  • 5871 Views
  • 1 replies
  • 28 likes

Iphone 7 version 10.3.3 music always stops after every advertisement

For the past week it just music suddenly stops after an advertisement whether on Bluetooth or y the phone itself. I have to play another playlist to start over then if an advertisement comes up it just freezes. TIA!

  • Newbie
  • For the past week it just music suddenly stops after an advertisement whether on Bluetooth or  y the phone itself. I have to play another playlist to start over then if an advertisement comes up...
  • 347 Views
  • 0 replies
  • 1 likes
  • 347 Views
  • 0 replies
  • 1 likes

Won’t connect to data on my iPhone

Ok so it works perfectly fine when I have WiFi but when I turn on my cellular data it stays on the connecting screen forever and it won’t load my music. I have T-Mobile and I’m given 2.5 gbs of fast data and after that it’s unlimited. I have an iPhon...

  • Newbie
  • Ok so it works perfectly fine when I have WiFi but when I turn on my cellular data it stays on the connecting screen forever and it won’t load my music. I have T-Mobile and I’m given 2.5 gbs of fast ...
  • 384 Views
  • 0 replies
  • 0 likes
  • 384 Views
  • 0 replies
  • 0 likes

Estalos no som

Meu iPhone esta apresentando estalos somente com o aplicativo do Spotify... isso está insuportável por favor me ajudem

  • Newbie
  • Meu iPhone esta apresentando estalos somente com o aplicativo do Spotify... isso está insuportável por favor me ajudem 
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music stops playing

Hi,I’ve recently purchased Spotify Premium and whenever I lock my phone or go off of the Spotify app, the music cuts out a couple of seconds later. I’ve looked at other people’s problems that are similar and none of them seem to work. I just need som...

  • Newbie
  • Hi, I’ve recently purchased Spotify Premium and whenever I lock my phone or go off of the Spotify app, the music cuts out a couple of seconds later. I’ve looked at other people’s problems that are s...
  • duris
  • Newbie
  • 412 Views
  • 2 replies
  • 0 likes
  • 412 Views
  • 2 replies
  • 0 likes