Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62778 Views
  • 16 replies
  • 37 likes
  • 62778 Views
  • 16 replies
  • 37 likes

NO PUEDO ENCONTRAR A PERSONAS !!

Mi cuenta de spotify no está ligada con Facebook y hace una semana podía buscar a personas en "search" y me aparecían ahora cuando intentó buscar a alguien no me deja. Ponía su nombre tal cual venía supongamos "Ceci Elizondo" y me salía y ahora no me...

  • Newbie
  • Mi cuenta de spotify no está ligada con Facebook y hace una semana podía buscar a personas en "search" y me aparecían ahora cuando intentó buscar a alguien no me deja. Ponía su nombre tal cual venía ...
  • 421 Views
  • 0 replies
  • 1 likes
  • 421 Views
  • 0 replies
  • 1 likes

Spotify Premium Constant Buffering?

Hi, I've had Premium for over a year now and never had a problem with playing offline until the last few months or so. I thought maybe it was my Android acting up, so I would uninstall then reinstall the app. No change. Full bars of service? No chang...

  • Newbie
  • Hi, I've had Premium for over a year now and never had a problem with playing offline until the last few months or so.  I thought maybe it was my Android acting up, so I would uninstall then rei...
  • 514 Views
  • 0 replies
  • 2 likes
  • 514 Views
  • 0 replies
  • 2 likes

Help me for cant queue-ing indonesia

After i started my premium again , why i cant queue ing all song ? With this ,thx

  • Newbie
  • After i started my premium again , why i cant queue ing all song ? With this ,thx
  • Swanny
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Unlink twitter account

I accidentally linked my old twitter account that doesn't exist anymore and I don't know how to switch it to my actual twitter account

  • Newbie
  • I accidentally linked my old twitter account that doesn't exist anymore and I don't know how to switch it to my actual twitter account
  • Swanny
  • Community Legend
  • 1240 Views
  • 6 replies
  • 0 likes
  • 1240 Views
  • 6 replies
  • 0 likes

Spotify sometimes won't play songs immediately

I recently updated spotify and after the update songs won't play right away. Sometimes it works fine and other times I'll click on a new song and it will take a minute before it plays. When I restart my iphone it'll work fine for a couple minutes and...

  • Newbie
  • I recently updated spotify and after the update songs won't play right away. Sometimes it works fine and other times I'll click on a new song and it will take a minute before it plays. When I restart...
  • Swanny
  • Community Legend
  • 1458 Views
  • 2 replies
  • 0 likes
  • 1458 Views
  • 2 replies
  • 0 likes

Spotify offline on 4G

Hi there, My premium spotify account remains offline when being connected to my data provider (4G). I can only search for new songs while being connected to a WIFI connection. Has someone experienced this issue before? Thanks,

  • Newbie
  • Hi there,   My premium spotify account remains offline when being connected to my data provider (4G).  I can only search for new songs while being connected to a WIFI connection.  ...
  • 382 Views
  • 0 replies
  • 0 likes
  • 382 Views
  • 0 replies
  • 0 likes

App not supported by my apple store

Hi there, I have a premium spotify account in Netherlands (where I live) but my apple store is Croatian and it still does not support spotify mobile app so I can not download the iphone app! Can somebody help me?Thanks a lot,Anamarija

  • Casual Listener
  • Hi there, I have a premium spotify account in Netherlands (where I live) but my apple store is Croatian and it still does not support spotify mobile app so I can not download the iphone app!   ...
  • eblackrose00
  • Roadie
  • 1027 Views
  • 3 replies
  • 0 likes
  • 1027 Views
  • 3 replies
  • 0 likes

How do i listen to imported spotify music on my iphone? (Help pls)

So I imported songs on my desktop through the local files option in spotify. I can listen to these songs on my desktop app, but can't listen to them on my iphone. Someone have a solution?.

  • Casual Listener
  • So I imported songs on my desktop through the local files option in spotify. I can listen to these songs on my desktop app, but can't listen to them on my iphone. Someone have a solution?.
  • eblackrose00
  • Roadie
  • 33761 Views
  • 3 replies
  • 1 likes
  • 33761 Views
  • 3 replies
  • 1 likes

problem syncing my own music in PC and iphone

So I have some mp3 files that I have loaded into local files in spotify on my PC, It used to sync very well once my PC and my iphone are both connected to the same wifi but since a few months ago they just wont download the music from my PC to my iph...

  • Newbie
  • So I have some mp3 files that I have loaded into local files in spotify on my PC,   It used to sync very well once my PC and my iphone are both connected to the same wifi but since a few month...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Only playlists appearing in library tab

Hey allI've made a new Spotify account for my parents today, added some playlists, artists and albums, but for some reason only the playlists appear on the mobile app. Even the tabs name, which is normally 'library' on my app, is now named 'Your play...

  • Casual Listener
  • Hey all I've made a new Spotify account for my parents today, added some playlists, artists and albums, but for some reason only the playlists appear on the mobile app. Even the tabs name, which is ...
  • Nazarkebab
  • Casual Listener
  • 414 Views
  • 3 replies
  • 0 likes
  • 414 Views
  • 3 replies
  • 0 likes

I only see "Your Playlists" at the bottom.

This is insanely frustrating. All im trying to do is use the features that were advertised when I subscribed to premium. But at the bottom right, where I'm supposed to see the "Your Music" icon, I only see a "Your Playlists" icon. It doesn't let me a...

  • Newbie
  • This is insanely frustrating.   All im trying to do is use the features that were advertised when I subscribed to premium. But at the bottom right, where I'm supposed to see the "Your Music" i...
  • user-removed
  • Not applicable
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Solved!! Lost premium

I had premium through my cable account (Virgin) which has now lapsed. Spotify still works fine on my MacBook - all playlists play fine online or offline, whether my own songs (uploaded years ago from cd) or songs I've downloaded from Spotify. But on ...

  • Newbie
  • I had premium through my cable account (Virgin) which has now lapsed. Spotify still works fine on my MacBook - all playlists play fine online or offline, whether my own songs (uploaded years ago from...
  • Swanny
  • Community Legend
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

i pod ios

Spotify will not upload to touch i pod 

  • Newbie
  • Spotify will not upload to touch i pod  
  • Swanny
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Can't play Angel by Shaggy

Premium subscription, newest iPhone, newest App update as of 8/25/2017. "Angel" by shaggy simply doesn't play on the phone. Really ruined my shower this morning.

  • Casual Listener
  • Premium subscription, newest iPhone, newest App update as of 8/25/2017. "Angel" by shaggy simply doesn't play on the phone. Really ruined my shower this morning.
  • Swanny
  • Community Legend
  • 416 Views
  • 2 replies
  • 0 likes
  • 416 Views
  • 2 replies
  • 0 likes

Help

I can't add music to the queue because "I'm connected to a different device" but I'm not. I need help

  • Casual Listener
  • I can't add music to the queue because "I'm connected to a different device" but I'm not. I need help
  • Samantha66
  • Casual Listener
  • 417 Views
  • 2 replies
  • 0 likes
  • 417 Views
  • 2 replies
  • 0 likes

Songs randomly repeat when streaming to Chromecast Audio

I've had an issue where songs will randomly repeat, whether from a radio station, queue or from a playlist. Like if I have several songs playing from a playlist, it will repeat a song randomly. When you open the app, it doesn't show that it's playing...

  • Newbie
  • I've had an issue where songs will randomly repeat, whether from a radio station, queue or from a playlist. Like if I have several songs playing from a playlist, it will repeat a song randomly. &nbs...
  • jccsst1022
  • Newbie
  • 2015 Views
  • 4 replies
  • 11 likes
  • chromecast audio
  • 2015 Views
  • 4 replies
  • 11 likes

Solved!! Trotz Premium kein Premium, Hilfe, Help

Hi,Habe mir vor zwei Tagen Premium geholt und eingelöst. Kann die Songs zwar offline hören und einzeln anklicken aber im Player nur 5 mal weiter klicken, vor- und zurückspulen geht auch nicht.Bin um jeden Tipp dankbar!

  • Newbie
  • Hi, Habe mir vor zwei Tagen Premium geholt und eingelöst. Kann die Songs zwar offline hören und einzeln anklicken aber im Player nur 5 mal weiter klicken, vor- und zurückspulen geht auch nicht. Bin...
  • Musiclover2201
  • Newbie
  • 2814 Views
  • 2 replies
  • 0 likes
  • 2814 Views
  • 2 replies
  • 0 likes

'Spotify can't open this type of link on this device' message - 'Discover' option no longer working

A few weeks ago I stated getting the above message on my iPhone. All the other Spotify options appear to run OK. It's an old iPhone 4S running iOS 7.1.2. The phone appears to be too old to run the latest version of Spotify, so an older version is ins...

  • Newbie
  • A few weeks ago I stated getting the above message on my iPhone.  All the other Spotify options appear to run OK.  It's an old iPhone 4S running iOS 7.1.2.   The phone appears to be to...
  • 1413 Views
  • 0 replies
  • 0 likes
  • 1413 Views
  • 0 replies
  • 0 likes

Song Titel

Hello, i have an issue with every song in my playlist that is a feature. A friend of mine is using an androidphone and it says :Bonez MC, Raf Camora, Hanyal - Attackieren on my iPhone it's onlyBonez MC - Attackieren how can i change this? Sorry for m...

  • Newbie
  • Hello, i have an issue with every song in my playlist that is a feature.   A friend of mine is using an androidphone and it says : Bonez MC, Raf Camora, Hanyal - Attackieren   on my iP...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes