Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69609 Views
  • 16 replies
  • 37 likes
  • 69609 Views
  • 16 replies
  • 37 likes

Playlists won't play through

I have a premium account but all of a sudden my playlist won't play through. Instead it jumps around from song to song like a free account. What happened? My account info still says premium. How do I get it to stop?

  • Newbie
  • I have a premium account but all of a sudden my playlist won't play through. Instead it jumps around from song to song like a free account. What happened? My account info still says premium. How do I...
  • 964 Views
  • 0 replies
  • 0 likes
  • 964 Views
  • 0 replies
  • 0 likes

Can't Access play queue in iPhone

So the Support site tells i should see an icon in the upper right corner when displaying my current Song.I remember having that once, but it's gone. How do I access/edit my Queue on the iOS-App now?

  • Newbie
  • So the Support site tells i should see an icon in the upper right corner when displaying my current Song. I remember having that once, but it's gone. How do I access/edit my Queue on the iOS-App now?
  • 1048 Views
  • 0 replies
  • 0 likes
  • 1048 Views
  • 0 replies
  • 0 likes

Unable to access spotify menu due to popups

Sometimes when I open see artist or see albums the "get your friends to scan this to start listening" pops up. But it doesn't pop up somewhere where it can be dismissed and there's no back button so I have to restart spotify entirely to be able to ac...

  • Casual Listener
  • Sometimes when I open see artist or see albums the "get your friends to scan this to start listening" pops up. But it doesn't pop up somewhere where it can be dismissed and there's no back button so ...
  • 361 Views
  • 0 replies
  • 0 likes
  • 361 Views
  • 0 replies
  • 0 likes

Superuser Contribution When I play samples from the recommended section under my playlist, the songs play incorrectly.

The songs all start layering over each other and echoing and it sounds like an utter s***show. Any ideas?

  • Casual Listener
  • The songs all start layering over each other and echoing and it sounds like an utter s***show. Any ideas?
  • Damujo
  • Casual Listener
  • 417 Views
  • 2 replies
  • 0 likes
  • 417 Views
  • 2 replies
  • 0 likes

Solved!! Shuffle mode only on my iPhone ?

I currently have the base Spotify plan and am limited to shuffle play on my iPhone. If I upgrade to Spotify Premium will I be able to randomly select songs to play from my playlists or will I still be limited to shuffle play only ?

  • Casual Listener
  • I currently have the base Spotify plan and am limited to shuffle play on my iPhone. If I  upgrade to Spotify Premium will I be able to randomly select songs to play from  my playlists or wi...
  • Tucker99
  • Casual Listener
  • 445 Views
  • 2 replies
  • 0 likes
  • 445 Views
  • 2 replies
  • 0 likes

Discover Weekly playlist not updating for me

Not sure why, but my Discover Weekly playlist has stopped updating on Mondays. I've tried uninstalling and reinstalling the app, logging out and logging back in, but nothing has helped.

  • Casual Listener
  • Not sure why, but my Discover Weekly playlist has stopped updating on Mondays.  I've tried uninstalling and reinstalling the app, logging out and logging back in, but nothing has helped.
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Cannot remove songs

I use the "remove" on my app & I get the "removed from library" confirmation but the songs remain on my playlist, pretty annoying. It would be nice if the "remove" funtion actually removed stuff. I have an iphone 6s, OS 10.3.2. Premium account.

  • Newbie
  • I use the "remove" on my app & I get the "removed from library" confirmation but the songs remain on my playlist, pretty annoying. It would be nice if the "remove" funtion actually removed stuff....
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Why is Spotify So QUIET on my phone?

When i play Spotify on my blue tooth & on my aux chord, its SO QUIET!! So annoying! I pay for premium, i have tried all the sound settings in my phone, on spouty, tried researching it, no answers! I have an iphone 7. I am close to canceling & getting...

  • Newbie
  • When i play Spotify on my blue tooth & on my aux chord, its SO QUIET!! So annoying! I pay for premium, i have tried all the sound settings in my phone, on spouty, tried researching it, no answers...
  • 873 Views
  • 0 replies
  • 2 likes
  • 873 Views
  • 0 replies
  • 2 likes

Historial canciones escuchadas

Hola. ¿Cómo podría recuperar el historial de las canciones escuchadas hace cinco días? No consigo recordar la Playlist que escuché y no la encuentro...Agradezco la ayuda!!

  • Newbie
  • Hola. ¿Cómo podría recuperar el historial de las canciones escuchadas hace cinco días? No consigo recordar la Playlist que escuché y no la encuentro... Agradezco la ayuda!!
  • 809 Views
  • 0 replies
  • 0 likes
  • 809 Views
  • 0 replies
  • 0 likes

Spotify doeasn't run on a bluetooth car radio

Dear all,i changed my parrot in the car with the mercedes original one blutooth radio. I make calls and i listen google maps through iphone but spotify doesn't run.... why? Before with parrot yes

  • Newbie
  • Dear all, i changed my parrot in the car with the mercedes original one blutooth radio.   I make calls and i listen google maps through iphone but spotify doesn't run.... why? Before with par...
  • 324 Views
  • 0 replies
  • 0 likes
  • 324 Views
  • 0 replies
  • 0 likes

How to queue entire albums with the iOS Spotify app

For those of you who have always wanted the ability to queue entire albums with the iOS Spotify app, I have figured out an easy way to do so! All I did was create a playlist called "Album Queue," start playing an album, add it to that playlist and th...

  • Roadie
  • For those of you who have always wanted the ability to queue entire albums with the iOS Spotify app, I have figured out an easy way to do so! 😄 All I did was create a playlist called "Album Queue," ...
  • aphillippe
  • Newbie
  • 5617 Views
  • 8 replies
  • 0 likes
  • Help
    Trick
  • 5617 Views
  • 8 replies
  • 0 likes

Spotify Defaults to Repeat Whenever I Selevt New Album

On my iPhone 7+ running 10.3, every time I start listening to an album or an individual song, it's set to repeat by default and I have to turn it off. Select a new album/song, and repeat is on again. Is there something in the settings I'm not seeing ...

  • Newbie
  • On my iPhone 7+ running 10.3, every time I start listening to an album or an individual song, it's set to repeat by default and I have to turn it off. Select a new album/song, and repeat is on again....
  • 377 Views
  • 0 replies
  • 0 likes
  • 377 Views
  • 0 replies
  • 0 likes

Superuser Contribution How do I cancel my subscription if I logged out of my acc

I logged out of my Spotify and want to stop my subscription but I forgot my passwordHow do I stop my subscription?

  • Newbie
  • I logged out of my Spotify and want to stop my subscription but I forgot my password How do I stop my subscription?
  • Melody
  • Spotify
  • 3340 Views
  • 1 replies
  • 0 likes
  • 3340 Views
  • 1 replies
  • 0 likes

Superuser Contribution how can ı use ı tunes card money in spotify ???

hi !I'm from Turkey and ı can' use spotify gift card because ı can' found it in Turkey.I want to be premium user but ı don't have a credit card how can ı become a premium user

  • Newbie
  • hi ! I'm from Turkey and ı can' use spotify gift card because ı can' found it in Turkey. I want to be premium user but ı don't have a credit card how can ı become a premium user 
  • Melody
  • Spotify
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cracking noise while playing music

Hello! I have been experiencing a cracking noise while playing music on the ios app latetly. It is really disturbing hearing it all the time. Does anyone know what is the problem? What is causing it?Thanks!

  • Newbie
  • Hello! I have been experiencing a cracking noise while playing music on the ios app latetly. It is really disturbing hearing it all the time. Does anyone know what is the problem? What is causing it?...
  • Melody
  • Spotify
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Signed me out and lost all my downloaded songs

It is the second time this happens. I go to the app and there is a login screen. I log in and all my downloaded songs are missing. This is so frustrating.

  • Newbie
  • It is the second time this happens. I go to the app and there is a login screen. I log in and all my downloaded songs are missing. This is so frustrating.
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Superuser Contribution App won't let me log in

So I've had an account for ages, but deleted the app for storage. I've just downloaded it again and the buttons are barley pressing. I get onto the log in bit and click on the username but but it just won't let me type

  • Newbie
  • So I've had an account for ages, but deleted the app for storage. I've just downloaded it again and the buttons are barley pressing. I get onto the log in bit and click on the username but but it jus...
  • BillyOwens
  • Casual Listener
  • 1019 Views
  • 3 replies
  • 0 likes
  • 1019 Views
  • 3 replies
  • 0 likes

I can't shuffle among filtered songs within a playlist

I suddenly have problems filtering songs in my playlists - when I have filtered on a certain artist I want to shuffle only among the filtered results but after a song or two the shuffle function starts playing also other artists. I have the latest ve...

  • Newbie
  • I suddenly have problems filtering songs in my playlists - when I have filtered on a certain artist I want to shuffle only among the filtered results but after a song or two the shuffle function star...
  • ioxenus
  • Casual Listener
  • 647 Views
  • 3 replies
  • 3 likes
  • 647 Views
  • 3 replies
  • 3 likes

download the app from apple store

Hello,I live in Italy and i cannot find the app in apple store to download.Is it open for a free installation in italy? Thanks,Maia.

  • Newbie
  • Hello, I live in Italy and i cannot find the app in apple store to download. Is it open for a free installation in italy?   Thanks, Maia.
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes