Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62778 Views
  • 16 replies
  • 37 likes
  • 62778 Views
  • 16 replies
  • 37 likes

The Release Radar playlist won't play any songs from it. All other playlists work perfectly fine.

Get on my Spotify on my phone and try to play my release radar playlist and nothing happens. Click a song and it won't play. Click shuffle and nothing. I can play other playlists. I can play songs that are on the playlist but have to search them indi...

  • Casual Listener
  • Get on my Spotify on my phone and try to play my release radar playlist and nothing happens. Click a song and it won't play. Click shuffle and nothing. I can play other playlists. I can play songs th...
  • aersoy
  • Newbie
  • 728 Views
  • 3 replies
  • 0 likes
  • 728 Views
  • 3 replies
  • 0 likes

Automatic "DJ mode" in Spotify playlist

I've noticed that sometimes when I listen to the "Electro Workout" Spotify playlist, tracks won't just play from start to finish. Instead, a 4:00 track will start in the middle (e.g. the 1:00 mark) in a way that connects to the previous track, and th...

  • Casual Listener
  • I've noticed that sometimes when I listen to the "Electro Workout" Spotify playlist, tracks won't just play from start to finish. Instead, a 4:00 track will start in the middle (e.g. the 1:00 ma...
  • A-A-Ron305
  • Casual Listener
  • 2918 Views
  • 2 replies
  • 4 likes
  • 2918 Views
  • 2 replies
  • 4 likes

Use Spotify on iPhone without the app

I can't download tja Spotify app atm, CSN I listen to Spotify in anyway on My phone without the app?

  • Newbie
  • I can't download tja Spotify app atm, CSN I listen to Spotify in anyway on My phone without the app?
  • Warden64
  • Newbie
  • 2154 Views
  • 2 replies
  • 0 likes
  • 2154 Views
  • 2 replies
  • 0 likes

iPad 1st Gen

I have a 1st Generation iPad with Spotify on it, will I be able to download my playlists? Wanted to check before I start the process and then get disappointed because it's too old. Thanks!

  • Newbie
  • I have a 1st Generation iPad with Spotify on it, will I be able to download my playlists? Wanted to check before I start the process and then get disappointed because it's too old. Thanks!
  • Maxim
  • Spotify Star
  • 878 Views
  • 1 replies
  • 0 likes
  • 878 Views
  • 1 replies
  • 0 likes

Premium showing up on laptop but not iPod app

Every three months I get a Spotify Premium gift card so my acount can be renewed. I've never had a problme with this until now- the premium account shows up on my chromebook but not my iPod. I have made sure I am logged into the same account, I have ...

  • Casual Listener
  • Every three months I get a Spotify Premium gift card so my acount can be renewed. I've never had a problme with this until now- the premium account shows up on my chromebook but not my iPod. I have m...
  • Maxim
  • Spotify Star
  • 395 Views
  • 3 replies
  • 0 likes
  • 395 Views
  • 3 replies
  • 0 likes

Superuser Contribution songs in my playlist end without going to the next song

So when I'm randonly listening to songs on my playlist, there is always one song that won't start by itself and won't go to the next song after playing.

  • Regular
  • So when I'm randonly listening to songs on my playlist, there is always one song that won't start by itself and won't go to the next song after playing.
  • ZullyB
  • Roadie
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Download Musics are not playing on offline mode

I have a Spotify Premium Family account over 7 months now. On my account, when I "turn on" the offline mode several musics do not play, even being downloaded, and another ones play normally (around 3-4 musics). When I "turn off" the offline mode they...

  • Newbie
  • I have a Spotify Premium Family account over 7 months now. On my account, when I "turn on" the offline mode several musics do not play, even being downloaded, and another ones play normally (around 3...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Can't view the followers of specific people?

Hey! I'm relatively new to the Spotify community and recently ran into a certain issue. I like to view who people are following and who is following them, but that feature only seems available for some accounts, not all. I was wondering if this is so...

  • Casual Listener
  • Hey! I'm relatively new to the Spotify community and recently ran into a certain issue. I like to view who people are following and who is following them, but that feature only seems available for so...
  • Maxim
  • Spotify Star
  • 467 Views
  • 3 replies
  • 0 likes
  • 467 Views
  • 3 replies
  • 0 likes

Message Inbox icon missing

I am no longer able to access my messages on my iphone mobile app. Anyone have this issue?

  • Casual Listener
  • I am no longer able to access my messages on my iphone mobile app.  Anyone have this issue? 
  • Hubo
  • Community Legend
  • 57851 Views
  • 53 replies
  • 6 likes
  • 57851 Views
  • 53 replies
  • 6 likes

Having problems right now

I can hear 5 or 6 seconds and then a break for more than 30 sec.. and so on... Are you having streaming problems right now ?

  • Gig Goer
  • I can hear 5 or 6 seconds and then a break for more than 30 sec.. and so on... Are you having streaming problems right now ?
  • Hubo
  • Community Legend
  • 594 Views
  • 3 replies
  • 0 likes
  • 594 Views
  • 3 replies
  • 0 likes

Superuser Contribution App for iPhone 7

I can't start the app after I update it.I have never had this problem befor. I tried to delet the app and download it again but it won't start.

  • Casual Listener
  • I can't start the app after I update it. I have never had this problem befor. I tried to delet the app and download it again but it won't start.
  • Elinlarsson8
  • Casual Listener
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes

Spotify defaults to "Repeat One" upon startup on iPhone 7/Ford Fiesta

Whenever I plug in my USB to my Fiesta and iPhone to start the music, it automatically turns off shuffle and turns on "Repeat One" for whichever song I select/the song I previously listened to before closing my Spotify app. Usually, when I click on U...

  • Casual Listener
  • Whenever I plug in my USB to my Fiesta and iPhone to start the music, it automatically turns off shuffle and turns on "Repeat One" for whichever song I select/the song I previously listened to before...
  • 580 Views
  • 0 replies
  • 3 likes
  • 580 Views
  • 0 replies
  • 3 likes

carplay does not seem to be able to play all songs of a playlist folder

On the iphone or desktop I can play all songs in playlist folder. in carplay and using spotify as a source on my Kenwood DNX893s there is no option to do that. thanks

  • Casual Listener
  • On the iphone or desktop I can play all songs in playlist folder. in carplay and using spotify as a source on my Kenwood DNX893s there is no option to do that.   thanks
  • rcasey4488
  • Casual Listener
  • 1515 Views
  • 4 replies
  • 1 likes
  • 1515 Views
  • 4 replies
  • 1 likes

Search function not working for iOS app

When I search for an artist, the list populates, however when I make a selection I'm treated to a blank screen. Every time.By the way thanks for making me jump through **bleep**ing hoops just to get a problem resolved, why can't I contact "tech suppo...

  • Casual Listener
  • When I search for an artist, the list populates, however when I make a selection I'm treated to a blank screen. Every time. By the way thanks for making me jump through **bleep**ing hoops just to ...
  • 351 Views
  • 0 replies
  • 0 likes
  • 351 Views
  • 0 replies
  • 0 likes

iPhone battery goes down really fast and heats up when playing from saved songs

I'm using the latest version of Spotify and iOS. I also use bluetooth headphones and play offline.First I thought it was a problem with my phone, but I've tried restoring my phone, and the battery still goes down.Also, I was playing music through a p...

  • Casual Listener
  • I'm using the latest version of Spotify and iOS. I also use bluetooth headphones and play offline. First I thought it was a problem with my phone, but I've tried restoring my phone, and the battery ...
  • savagepopkov
  • Casual Listener
  • 748 Views
  • 2 replies
  • 0 likes
  • 748 Views
  • 2 replies
  • 0 likes

Spotify with Phillips Fidelio DS3000

I want a dock speakers station Fidelio DS3000.It is possible to play spotify on this?Thanks in advance

  • Newbie
  • I want a dock speakers station Fidelio DS3000. It is possible to play spotify on this? Thanks in advance
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Solved!! Cannot log-in, iphone 7, IOS 10.3.2, spotify premium, will not send password link even tho I know pw

After downloading IOS 10.3.2 on iphone 7, spotify premium will not accept my login. Tried username with and w/o email. Tried deleting and reloading spotify from iphone. Tried disconnecting iphone app but now cannot reconnect it because I cannot login...

  • Casual Listener
  • After downloading IOS 10.3.2 on iphone 7, spotify premium will not accept my login. Tried username with and w/o email. Tried deleting and reloading spotify from iphone. Tried disconnecting iphon...
  • csaligman
  • Casual Listener
  • 844 Views
  • 1 replies
  • 0 likes
  • 844 Views
  • 1 replies
  • 0 likes

Volume control when connected via Amazon Firestick

I cannot contol the volume of any song when my device is connected via Amazon Firestick from iPhone 6s.

  • Newbie
  • I cannot contol the volume of any song when my device is connected via Amazon Firestick from iPhone 6s.
  • vazap
  • Newbie
  • 7100 Views
  • 1 replies
  • 0 likes
  • 7100 Views
  • 1 replies
  • 0 likes

When playing in my car with A2DP, car shows title of previous song

Hey everybody, my first post on the community This post is somehow related to thishttps://community.spotify.com/t5/Ongoing-Issues/Wrong-Title-when-playing-in-car-over-A2DP/idi-p/1616256I experience the same exact behaviour with my iPhone 6S with iOS ...

  • Visitor
  • Hey everybody, my first post on the community 🙂 This post is somehow related to this https://community.spotify.com/t5/Ongoing-Issues/Wrong-Title-when-playing-in-car-over-A2DP/idi-p/1616256 I exp...
  • 406 Views
  • 0 replies
  • 0 likes
  • 406 Views
  • 0 replies
  • 0 likes

Can't skip songs

Hello, so I've been listening to Spotify free for months now with no issues. However the other day I tried skipping a song but I couldn't, a message poppped up saying I'd need to upgrade. Thinking I used up all of my skips for the hour I let it be, h...

  • Newbie
  • Hello, so I've been listening to Spotify free for months now with no issues. However the other day I tried skipping a song but I couldn't, a message poppped up saying I'd need to upgrade. Thinking I ...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes