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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 73593 Views
  • 16 replies
  • 37 likes
  • 73593 Views
  • 16 replies
  • 37 likes

Not enough space in "Discover" section on iPad - scrolling glitches

The "Discover" section is really difficult to use on iPad. Please see attached video. The "viewable space" is very tiny and does not let you see enough things at one time. This leads to lots of scrolling and due to the way the "panels" are, its easy ...

  • Roadie
  • The "Discover" section is really difficult to use on iPad. Please see attached video. The "viewable space" is very tiny and does not let you see enough things at one time. This leads to lots of ...
  • Hubo
  • Community Legend
  • 2082 Views
  • 15 replies
  • 0 likes
  • 2082 Views
  • 15 replies
  • 0 likes

Volume is going up and down when using iphone - uncontrollable, from zero to max... HORROR!

The volume is going up and down on itself - until maximum, which is an absolute desaster, I do not dare to turn on music anymore!I use an Iphone, newest.I bought Sonos two years ago, that was great. Since than I have the impression with every update ...

  • Casual Listener
  • The volume is going up and down on itself - until maximum, which is an absolute desaster, I do not dare to turn on music anymore! I use an Iphone, newest. I bought Sonos two years ago, that was gre...
  • Hubo
  • Community Legend
  • 4811 Views
  • 5 replies
  • 0 likes
  • 4811 Views
  • 5 replies
  • 0 likes

Can't access home or browse on iOS app

For the last couple of hours I've had trouble accessing the home, browse and search section of the Spotify app. It keeps coming up with 'an error occurred' , I'm only able to access songs in my libraryIve reset my phone, re installed Spotify, logged ...

  • Newbie
  • For the last couple of hours I've had trouble accessing the home, browse and search section of the Spotify app. It keeps coming up with 'an error occurred' , I'm only able to access songs in my libra...
  • Hubo
  • Community Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Playlists won't sync between devices

Hi, This is a really recent problem. I use Spotify on my laptop and on my phone and I usually edit playlist on my laptop. And I added some new songs to one of them, but the new songs are not showing up on my phone. Everything was fine until one day i...

  • Newbie
  • Hi,   This is a really recent problem. I use Spotify on my laptop and on my phone and I usually edit playlist on my laptop. And I added some new songs to one of them, but the new songs are not...
  • floridakilos
  • Newbie
  • 634 Views
  • 2 replies
  • 0 likes
  • 634 Views
  • 2 replies
  • 0 likes

Ik kan niet inloggen als familielid

Hoi, Ik heb vandaag een family abbo afgesloten en twee mensen toegevoegd. In de mail kan ik niet verder. Ik heb een code gekregen en druk dan op uitnodiging accepteren. Dan kom ik niet verder, want ik kom op een inlogpagina waar ik niet weet wat te d...

  • Casual Listener
  • Hoi,   Ik heb vandaag een family abbo afgesloten en twee mensen toegevoegd. In de mail kan ik niet verder. Ik heb een code gekregen en druk dan op uitnodiging accepteren. Dan kom ik niet verde...
  • swingslike
  • Casual Listener
  • 24677 Views
  • 4 replies
  • 1 likes
  • 24677 Views
  • 4 replies
  • 1 likes

Solved!! Playlist Autoplay

My playlists automatically replay at the end, to my annoyance and against my wishes. This has arisen during the last week, after an update by Spotify. I have 'autoplay' switched off but to no avail. I have switched off iPad then on again, to no avail...

  • Casual Listener
  • My playlists automatically replay at the end, to my annoyance and against my wishes. This has arisen during the last week, after an update by Spotify. I have 'autoplay' switched off but to no avail. ...
  • alanjohn
  • Casual Listener
  • 595 Views
  • 2 replies
  • 0 likes
  • 595 Views
  • 2 replies
  • 0 likes

Solved!! LOGIN FAILED: You've already created an account with this email address

Brief description of the issue:I have a new iPad, which I restored from the cloud, and have attempted to open Spotify and get the LOGIN FAILED as in my subject. Steps to reproduce the issue:First I did this:Opened APP and was asked to sign inThen I d...

  • Casual Listener
  • Brief description of the issue: I have a new iPad, which I restored from the cloud, and have attempted to open Spotify and get the LOGIN FAILED as in my subject.  Steps to reproduce the issu...
  • mb54
  • Newbie
  • 1572 Views
  • 5 replies
  • 0 likes
  • 1572 Views
  • 5 replies
  • 0 likes

Solved!! Can Spotify for iOS access local Apple Music files?

I've searched lots and haven't found a clear answer for this. I've read through https://support.spotify.com/us/using_spotify/playlists/listen-to-local-files/ which explains how to transfer music files from a desktop machine to the Spotify iOS app, bu...

  • Casual Listener
  • I've searched lots and haven't found a clear answer for this. I've read through   https://support.spotify.com/us/using_spotify/playlists/listen-to-local-files/   which explains how to t...
  • MattSuda
  • Spotify Star
  • 4965 Views
  • 3 replies
  • 0 likes
  • 4965 Views
  • 3 replies
  • 0 likes

Where did my playlists go?!

Help! I just got a new iphone 6 at the Apple Store. We saved everything in my iCloud, migrated it all over to my new iPhone, and now everything looks exactly the same on my phone, except i no longer have any of my playlists on Spotify! When i newly l...

  • Newbie
  • Help! I just got a new iphone 6 at the Apple Store. We saved everything in my iCloud, migrated it all over to my new iPhone, and now everything looks exactly the same on my phone, except i no longer ...
  • MattSuda
  • Spotify Star
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Solved!! Display Format on Ipad

Has the overall display been changed recently on IOS devices like the Ipad? For example, the icons for Search, Browse, Radio, and Your Music etc., were always on the left side of the display-going from top to bottom. The search icon was always on the...

  • Newbie
  • Has the overall display been changed recently on IOS devices like the Ipad? For example, the icons for Search, Browse, Radio, and Your Music etc., were always on the left side of the display-going fr...
  • MattSuda
  • Spotify Star
  • 1423 Views
  • 1 replies
  • 1 likes
  • 1423 Views
  • 1 replies
  • 1 likes

waiting

so under the app icon it says waiting (as if its waiting to download) but it wont go away, been like this a few days, cant delete the app, restarting iphone doesnt work and nor does signing out, can someone help please

  • Casual Listener
  • so under the app icon it says waiting (as if its waiting to download) but it wont go away, been like this a few days, cant delete the app, restarting iphone doesnt work and nor does signing out, can ...
  • MattSuda
  • Spotify Star
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Solved!! Playlist songs move up one spot when moved

On Spotify version 8.3.0.896 on my iPhose 6s, whenever I want to move a song to a different spot, it moves, but one spot above where I want it. The only way I've been able to get around this is by moving it one more spot down than I want it or by mov...

  • Casual Listener
  • On Spotify version 8.3.0.896 on my iPhose 6s, whenever I want to move a song to a different spot, it moves, but one spot above where I want it. The only way I've been able to get around this is by mo...
  • MattSuda
  • Spotify Star
  • 861 Views
  • 1 replies
  • 0 likes
  • Playlist Drag and Drop
  • 861 Views
  • 1 replies
  • 0 likes

Auto cierre de spotify

Ahora con la nueva actualización, comenzó el problema de auto cierre de la app. Al principio no tenía problemas con la app en mi iPhone 4, así que vengo a pedir ayuda, ya que no estoy disfrutando a ser usuario premium

  • Newbie
  • Ahora con la nueva actualización, comenzó el problema de auto cierre de la app. Al principio no tenía problemas con la app en mi iPhone 4, así que vengo a pedir ayuda, ya que no estoy disfrutando a s...
  • Kira2626
  • Newbie
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Solved!! Cannot login with facebook on iphone

I've been trying to get my partners Spotify app to login via facebook without any success (my account on my phone works perfectly well). When she starts Spotify and chooses "Log in with Facebook", she goes to the Facebook login which says "You have a...

  • Casual Listener
  • I've been trying to get my partners Spotify app to login via facebook without any success (my account on my phone works perfectly well).   When she starts Spotify and chooses "Log in with Face...
  • cbxddk
  • Casual Listener
  • 7648 Views
  • 4 replies
  • 0 likes
  • 7648 Views
  • 4 replies
  • 0 likes

Solved!! Spotify randomly pausing only through my car's bluetooth audio system.

After the most recent update Spotify keeps pausing only when using my car's bluetooth audio system. It pauses at random intervals multiple times throughout every song I play. It doesn't happen when I play it directly through my phone nor my BT headph...

  • Casual Listener
  • After the most recent update Spotify keeps pausing only when using my car's bluetooth audio system. It pauses at random intervals multiple times throughout every song I play. It doesn't happen when I...
  • cmarshall72
  • Newbie
  • 108192 Views
  • 31 replies
  • 8 likes
  • 108192 Views
  • 31 replies
  • 8 likes

Superuser Contribution ¿Como borrar musica descargada en IOS?

Buenas tardes , soy usuario premium y he descargado por error como 17 albums que no escucho y me lleno la memoria y la verdad no se como borrar todas esas canciones (entre esos albums se fueron canciones las cuales guarde).¿Alguien sabe como borrarla...

  • Newbie
  • Buenas tardes , soy usuario premium y he descargado por error como 17 albums que no escucho y me lleno la memoria y la verdad no se como borrar todas esas canciones (entre esos albums se fueron canci...
  • Maria_B
  • Moderator
  • 6567 Views
  • 1 replies
  • 0 likes
  • 6567 Views
  • 1 replies
  • 0 likes

New iPad - songlists are missing

Hey there. I got myself an iPad today. After installing Spotify I noticed something weird: if I go to my library the folders 'songs' and 'artists' are completely empty. It tells me to browse. But each time I press the button I arrive back at the main...

  • Casual Listener
  • Hey there. I got myself an iPad today. After installing Spotify I noticed something weird: if I go to my library the folders 'songs' and 'artists' are completely empty. It tells me to browse. But eac...
  • Brisenomichelle
  • Newbie
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution problema de pago

tuve la cuenta en premium, se cancelo la tarjeta la recuera y volvi a pagar spotify hace un mes y sigo sin tener la cuenta en premium, ya sali y entre, lo desinstale y volvi a instalar y no paso nada

  • Newbie
  • tuve la cuenta en premium, se cancelo la tarjeta la recuera y volvi a pagar spotify hace un mes y sigo sin tener la cuenta en premium, ya sali y entre, lo desinstale y volvi a instalar y no paso nada
  • Maria_B
  • Moderator
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files Greyed Out on iOS

I had local files on my iPhone 6 succesfully, but then I tried adding a few more. This resulted in the loss of about half my current ones. I then tried reinstalling and lost the rest- I cannot get them back. Help is appreciated, although I don't know...

  • Newbie
  • I had local files on my iPhone 6 succesfully, but then I tried adding a few more. This resulted in the loss of about half my current ones. I then tried reinstalling and lost the rest- I cannot get th...
  • Maria_B
  • Moderator
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not Playing Certain Songs

Hi, my Spotify account will not play certain songs. When I tap on them, they will play for about 5 seconds, then cut out. I try to go back and play them again, but now when I click on them, it just sits at 0:00 forever. Those songs also will not down...

  • Newbie
  • Hi, my Spotify account will not play certain songs. When I tap on them, they will play for about 5 seconds, then cut out. I try to go back and play them again, but now when I click on them, it j...
  • Maria_B
  • Moderator
  • 569 Views
  • 1 replies
  • 0 likes
  • 569 Views
  • 1 replies
  • 0 likes