Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64249 Views
  • 16 replies
  • 37 likes
  • 64249 Views
  • 16 replies
  • 37 likes

Superuser Contribution Why can't able to add songs in my Spotify playlist?

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, I want to add more songs in my Spotify app playlist from my iPhone but when I am...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Yordan
  • Moderator
  • 412 Views
  • 2 replies
  • 0 likes
  • iphone
  • 412 Views
  • 2 replies
  • 0 likes

Superuser Contribution Random Radio Pops Up When Opening App

Most times when I open the Spotify app, a radio pops up automatically that I've never viewed or saved. It's definitely a glitch or bug but I'm wondering if anyone has any suggestions to fix it? I've tried the standard updating the app, deleting the a...

  • Visitor
  • Most times when I open the Spotify app, a radio pops up automatically that I've never viewed or saved. It's definitely a glitch or bug but I'm wondering if anyone has any suggestions to fix it? I've ...
  • Joan
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Autoplay won’t work.

I use Spotify on my iPhone and desktop. My Autoplay won’t work on either one. If I search a song and it ends, it just plays the same song over and over. If im on a playlist and it ends it just starts over. I’ve turned it on and off done a delete and ...

  • Visitor
  • I use Spotify on my iPhone and desktop. My Autoplay won’t work on either one. If I search a song and it ends, it just plays the same song over and over. If im on a playlist and it ends it just starts...
  • MihailY
  • Moderator
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution search bar within liked songs

why have you removed the search bar within the liked songs playlist on the iPhone app? it is v annoying i used this feature alot. please change this back.

  • Visitor
  • why have you removed the search bar within the liked songs playlist on the iPhone app?    it is v annoying i used this feature alot.    please change this back. 
  • MihailY
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Glitches out when skipping songs & Can't Stream music from PC to IPod

PlanPremiumDeviceIPod Touch Gen 7Operating SystemWindows 10My Question or IssueSo two issues, one is just a minor problem, the other is the Main problem.Main problem being: Every few songs i end up skipping, there's been a random chance Spotify will ...

  • Regular
  • Plan Premium Device IPod Touch Gen 7 Operating System Windows 10 My Question or Issue So two issues, one is just a minor problem, the other is the Main problem. Main problem being: Every fe...
  • MihailY
  • Moderator
  • 1144 Views
  • 3 replies
  • 0 likes
  • 1144 Views
  • 3 replies
  • 0 likes

Superuser Contribution recommended songs

i toggled off the autoplay button in the spotify app on my iphone and spotify still plays recommended songs when i play my private playlist. do i need to do something else to stop this? i dont want spotify to recommend any songs and play them while i...

  • Casual Listener
  • i toggled off the autoplay button in the spotify app on my iphone and spotify still plays recommended songs when i play my private playlist. do i need to do something else to stop this? i dont want s...
  • Lyubka
  • Moderator
  • 5002 Views
  • 9 replies
  • 2 likes
  • 5002 Views
  • 9 replies
  • 2 likes

the lyrics feature just disappeared

I can’t see the lyrics for any songs anymore. I’ve tried deleting the app and redownloading it and tried logging out but nothing works??

  • Visitor
  • I can’t see the lyrics for any songs anymore. I’ve tried deleting the app and redownloading it and tried logging out but nothing works??
  • Salah123
  • Visitor
  • 372 Views
  • 2 replies
  • 1 likes
  • 372 Views
  • 2 replies
  • 1 likes

Spotify code won’t work

My Questionmy Spotify code won’t work says no code found I’ve got a picture attached of said code , the app just said no Code found

  • Casual Listener
  •     My Question my Spotify code won’t work says no code found I’ve got a picture attached of said code , the app just said no Code found  
  • AdamDamon
  • Spotify Star
  • 25113 Views
  • 10 replies
  • 0 likes
  • 25113 Views
  • 10 replies
  • 0 likes

Superuser Contribution Liked songs not accessible

I just bought theSpotify individual plan and as soon as i opened the app i cant access my liked songs the option is there but its saying try again everytime i try to open liked songs the rest of the Spotify features are working good.

  • Newbie
  • I just bought the Spotify individual plan and as soon as i opened the app  i cant access my liked songs  the option is there but its saying try again everytime i try to open liked songs&...
  • Novy
  • Moderator
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Blend Story not loading

So I went on both my iPad and my iPhone, and for both devices, it doesn’t load the story blend of one of my blends. How do I fix this issue?It just shows me this when I press on it.

51628110-54D7-41E3-A86B-C048E50AC261.jpeg
  • Casual Listener
  • So I went on both my iPad and my iPhone, and for both devices, it doesn’t load the story blend of one of my blends. How do I fix this issue? It just shows me this when I press on it.
  • Elena
  • Moderator
  • 820 Views
  • 1 replies
  • 0 likes
  • 820 Views
  • 1 replies
  • 0 likes

Lyrics

Lyrics not working

  • Visitor
  • Lyrics not working
  • MateusM
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution can i get refund on cancelled spotify subscription because i forgot to canc

i forgot that i subscribe spotify premium to my prepaid plan. i havent used it in awhile. today it just charged me because i reload my prepaid plan. can i get a refund? i viewed your help site, but no answer.

  • Visitor
  • i forgot that i subscribe spotify premium to my prepaid plan. i havent used it in awhile. today it just charged me because i reload my prepaid plan. can i get a refund? i viewed your help site, but n...
  • Alex
  • Spotify Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution local files playlist not showing up?

PlanPremiumCountryU.SDeviceipad 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen i hit the switch to allow local files to show up on the spotify the playlist does not show up. I turn it on and go to my playlists and t...

  • Newbie
  • Plan Premium Country U.S Device ipad 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When i hit the switch to allow local files to show up on the...
  • Lyubka
  • Moderator
  • 855 Views
  • 1 replies
  • 0 likes
  • 855 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App keeps crashing

PlanFree/Premium CountryUSA DeviceiPhone 14 Operating SystemiOS 16.5 My Question or Issue Unable to listen to music as Spotify app keeps crashing. I’ve tried troubleshooting the issue by clearing my cache, but it keep crashing midway through the song...

  • Newbie
  •   Plan Free/Premium   Country USA   Device iPhone 14   Operating System iOS 16.5   My Question or Issue  Unable to listen to music as Spotify app keeps cra...
  • MihailY
  • Moderator
  • 338 Views
  • 1 replies
  • 1 likes
  • 338 Views
  • 1 replies
  • 1 likes

Why is Spotify playlist not in a list just text.

Why is Spotify playlist not in a list just text and after a few songs it says “show more” and when I press that and it shows the list it only plays 30 second snippets of the song

  • Visitor
  • Why is Spotify playlist not in a list just text and after a few songs it says “show more” and when I press that and it shows the list it only plays 30 second snippets of the song
  • ejoeyo
  • Visitor
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs Skipping on Apple Watch

PlanPremiumCountryUnited StatesDeviceApple Watch Series 7Operating SystemWatchOS 9.1 My Question or IssueI downloaded a playlist to my Apple Watch. When I click on the playlist, it proceeds to randomly skip through the playlist, and not play any of t...

  • Newbie
  • Plan Premium Country United States Device Apple Watch Series 7 Operating System WatchOS 9.1   My Question or Issue I downloaded a playlist to my Apple Watch. When I click on the playli...
  • Gambit1
  • Visitor
  • 1753 Views
  • 3 replies
  • 1 likes
  • 1753 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify queue and rewind button not working

PlanFreeCountryIndiaDeviceIphone XsOperating SystemiOS 16.5 My Question or IssueMy Spotify accounts ability of queue and rewinding song has disappeared, I can’t even skip to a certain part of a song, I tried methods such as re-downloading but nothing...

  • Newbie
  • Plan Free Country India Device Iphone Xs Operating System iOS 16.5   My Question or Issue My Spotify accounts ability of queue and rewinding song has disappeared, I can’t even skip to ...
  • midhi7
  • Casual Listener
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Crossfade on Apple TV

PlanPremiumCountryRomaniaDeviceApple TVOperating SystemtvOS Hello,Im running a premium spotify account on an Apple Tv. The question is, am I able to set crossfade between songs on apple TV? Tried multiple times but didn't managed to make it work. Tha...

  • Visitor
  • Plan Premium Country Romania Device Apple TV Operating System tvOS   Hello, Im running a premium spotify account on an Apple Tv. The question is, am I able to set crossfade between son...
  • Not applicable
  • 3472 Views
  • 2 replies
  • 1 likes
  • 3472 Views
  • 2 replies
  • 1 likes

Superuser Contribution Turning off Spotify volume synchronization

PlanFree/PremiumCountryPoland DeviceiPhone 12 miniOperating SystemiOS My Question or IssueCan we have option in setting to turn off volume synchronization between mobile app and other Spotify apps opened in other devices? I fount it very unpleasant -...

  • Newbie
  • Plan Free/Premium Country Poland    Device iPhone 12 mini Operating System iOS   My Question or Issue Can we have option in setting to turn off volume synchronization betwee...
  • Dian
  • Spotify Legend
  • 429 Views
  • 1 replies
  • 1 likes
  • 429 Views
  • 1 replies
  • 1 likes

Superuser Contribution homescreen

PlanFreeCountryUnited Kingdom,ScotlandDeviceIphone 11Operating SystemiOS 16.5 My Question or Issuerecently there was an instagram story thing where everyone showed the homescreen of their spotifys, but i noticed mine was different from everyone elses...

  • Newbie
  • Plan Free Country United Kingdom,Scotland Device Iphone 11 Operating System iOS 16.5   My Question or Issue recently there was an instagram story thing where everyone showed the homesc...
  • Dian
  • Spotify Legend
  • 334 Views
  • 2 replies
  • 0 likes
  • 334 Views
  • 2 replies
  • 0 likes