Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 52531 Views
  • 16 replies
  • 36 likes
  • 52531 Views
  • 16 replies
  • 36 likes

How do I change back to the old layout?

PlanDuo CountryIsrael DeviceiPhone 14 Pro Operating SystemiOS 16.3 My Question or IssueI want the old layout back. The new layout looks bad, and I don’t like the separation of the status bar it has now.. I liked it when the color was going through al...

  • Casual Listener
  • Plan Duo   Country Israel   Device iPhone 14 Pro   Operating System iOS 16.3   My Question or Issue I want the old layout back.   The new layout looks bad, and...
  • _Kitt_
  • Visitor
  • 6456 Views
  • 7 replies
  • 4 likes
  • color
    queue
    Spotify
    status bar
    UI
    UX
  • 6456 Views
  • 7 replies
  • 4 likes

Remove Podcast Suggestions from Home

PlanPremiumCountryUSADeviceiPhone XROperating SystemiOS 14.2 My Question or Issueplease please please remove the podcast suggestions and the top. I clicked two of these podcasts on accident and now they’re forever stuck on my home page?! I don’t even...

F30BB2D7-DCBF-412A-855A-3026D840DF36.jpeg
  • Newbie
  • Plan Premium Country USA Device iPhone XR Operating System iOS 14.2    My Question or Issue please please please remove the podcast suggestions and the top. I clicked two of these...
  • BeeEspi
  • Casual Listener
  • 2391 Views
  • 2 replies
  • 4 likes
  • 2391 Views
  • 2 replies
  • 4 likes

Superuser Contribution New Releases only shows release radar rather than new albums and singles

Plan/PremiumCountryUsDeviceiPhone 10?Operating SystemNewest iOS My Question or IssueWhen going to new releases section in the search tab I only saw release radar where usually it’s that followed by new releases albums and singles. I googled how to fi...

  • Newbie
  •   Plan /Premium Country Us Device iPhone 10? Operating System Newest iOS    My Question or Issue When going to new releases section in the search tab I only saw release rada...
  • Yordan
  • Moderator
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle Not Working on iPhone

I'm a premium user listening on iPhone iOS 16.1.2. For some reason, randomly in the last few weeks, shuffle started working. I turn on shuffle on playlists, but the songs play sequentially. Has anyone had this issue? Ideas for a fix?

  • Visitor
  • I'm a premium user listening on iPhone iOS 16.1.2.  For some reason, randomly in the last few weeks, shuffle started working.  I turn on shuffle on playlists, but the songs play sequentiall...
  • Robert3342
  • Casual Listener
  • 612 Views
  • 2 replies
  • 0 likes
  • 612 Views
  • 2 replies
  • 0 likes

Superuser Contribution bring dj ai to the uk

dj ai isn’t in the uk why is that so there something wrong with the uk can we not have stuff aswell if there’s a date for this sned or i’m getting sick and tired of american getting everything

  • Casual Listener
  • dj ai isn’t in the uk why is that so there something wrong with the uk can we not have stuff aswell if there’s a date for this sned or i’m getting sick and tired of american getting everything 
  • Loneliest_Cabin
  • Spotify
  • 3255 Views
  • 7 replies
  • 3 likes
  • 3255 Views
  • 7 replies
  • 3 likes

Superuser Contribution Spotify keeps randomly changing the song

Plan: PremiumCountry: USADevice: iPhone 8 PlusOperating System: ios 11 My Question or IssueSpotify will randomly change the song while I’m listening on my iPhone. It changes to a completely random song, not saved to my library or playlists. I thought...

  • Casual Listener
  • Plan: Premium Country: USA Device: iPhone 8 Plus Operating System: ios 11   My Question or Issue Spotify will randomly change the song while I’m listening on my iPhone. It change...
  • MihailY
  • Moderator
  • 2469 Views
  • 5 replies
  • 1 likes
  • 2469 Views
  • 5 replies
  • 1 likes

Superuser Contribution someone logged into my account and it messed up my listening history.

Recently, somebody logged into my account and started listening to their own music on it. I changed my password and it kicked them off, but now my entire listening history and my recommends are completely off-track. what can i do to fix this? is it p...

  • Newbie
  • Recently, somebody logged into my account and started listening to their own music on it. I changed my password and it kicked them off, but now my entire listening history and my recommends are compl...
  • Lyubka
  • Moderator
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle Stuck Enabled With Premium Duo in Offline Mode

PlanPremium DuoCountryUSADeviceiPhone 11Operating SystemiOS 16.4.1 My Question or IssueThis is now the second time that my shuffle has become stuck enabled. I have Premium Duo yet I don’t have access to premium features as simple as disabling shuffle...

  • Newbie
  • Plan Premium Duo Country USA Device iPhone 11 Operating System iOS 16.4.1   My Question or Issue This is now the second time that my shuffle has become stuck enabled. I have Premium Du...
  • Joan
  • Moderator
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify version 8.8.37 crash on iOS 16.5

Aften i have updated my Spotify to version 8.8.37 it crash a lot on my new iPhone 14 Pro PlanPremium Country Danmark Device iPhone 14 Pro Operating SystemiOS 16.5

  • Visitor
  • Aften i have updated my Spotify to version 8.8.37 it crash a lot on my new iPhone 14 Pro    Plan Premium   Country Danmark    Device  iPhone 14 Pro  Operat...
  • MihailY
  • Moderator
  • 638 Views
  • 1 replies
  • 0 likes
  • 638 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can’t tap songs to play after a certain point in a playlist.

Plan PremiumCountryFrance DeviceiPhone 13Operating SystemIOS 16.4.1Spotify version 8.8.36.571 My Question or IssueRecently, I’m unable to select songs after a certain point in a playlist.

  • Visitor
  •   Plan  Premium Country France  Device iPhone 13 Operating System IOS 16.4.1 Spotify version 8.8.36.571   My Question or Issue Recently, I’m unable to select songs aft...
  • user-removed
  • Not applicable
  • 1033 Views
  • 9 replies
  • 0 likes
  • 1033 Views
  • 9 replies
  • 0 likes

Podcasts stops playing.

PlanPremiumCountrySwedenDeviceiPhone 14 proOperating System16.4.1 (a) My Question or Issuepodcasts stops playing randomly. Sometimes it changes to another episode.when returning to the episode i was listening to, 30-60 minutes of listening progress i...

  • Regular
  • Plan Premium Country Sweden Device iPhone 14 pro Operating System 16.4.1 (a)   My Question or Issue podcasts stops playing randomly. Sometimes it changes to another episode. when retu...
  • Taiser
  • Casual Listener
  • 578 Views
  • 3 replies
  • 2 likes
  • 578 Views
  • 3 replies
  • 2 likes

Superuser Contribution I can’t see any of my friends’ playlists or activity

Device8th gen iPadOperating SystemiOS 16.5 My Question or IssueI can’t see my friends’ playlists or activity on my iPad despite it being visible on mobile (Android). I’ve updated my OS, uninstalled and reinstalled spotify, restarted my device, but no...

  • Visitor
  • Device 8th gen iPad Operating System iOS 16.5   My Question or Issue I can’t see my friends’ playlists or activity on my iPad despite it being visible on mobile (Android). I’ve updated my ...
  • Lyubka
  • Moderator
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files Folder

hey! So I have an IPhone 14 and I have a family plan for premium. recently, I tried to get the local files folder to work so that I can listen to some of my own music. However, no matter what I do this folder will not show up. Why? Can I get some hel...

  • Newbie
  • hey! So I have an IPhone 14 and I have a family plan for premium.  recently, I tried to get the local files folder to work so that I can listen to some of my own music. However, no matter w...
  • Joan
  • Moderator
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Family working on PC, but not on iPhone

PlanPremium FamilyCountryNorwayDeviceiPhone 14 pro maxOperating System My Question or IssueI pay for Premium Family and have two other familiy members signed in. One keeps getting the attached error message when attempting to run Spotify on his iPhon...

  • Newbie
  • Plan Premium Family Country Norway Device iPhone 14 pro max Operating System   My Question or Issue I pay for Premium Family and have two other familiy members signed in. One keeps gett...
  • Joan
  • Moderator
  • 370 Views
  • 1 replies
  • 0 likes
  • iphone
    Your last payment didn't work
  • 370 Views
  • 1 replies
  • 0 likes

Where is radio like/dislike?

Plan: PremiumCountry: USDevice: iPhone 7Operating System: ios 12.1.4 The thumbs up/thumbs down icons within radio are gone, replaced by a heart and a circle/slash icon. Aside from the general library, the radio feature is hands down the best feature ...

  • Music Fan
  • Plan: Premium Country: US Device: iPhone 7 Operating System: ios 12.1.4     The thumbs up/thumbs down icons within radio are gone, replaced by a heart and a circle/slas...
  • rhys111
  • Casual Listener
  • 3748 Views
  • 6 replies
  • 15 likes
  • dislike
    like
    Radio
  • 3748 Views
  • 6 replies
  • 15 likes

Superuser Contribution Spotify Lyrics Window Closing Randomly

PlanPremiumCountryJapan DeviceiPhone 11 Operating SystemiOS 13 My Question or IssueHello, I have a problem with the Lyrics function of Spotify. I am using the Japanese premium version of Spotify which gives me access to the synchronized song lyrics t...

  • Visitor
  • Plan Premium Country Japan  Device iPhone 11  Operating System iOS 13   My Question or Issue Hello, I have a problem with the Lyrics function of Spotify. I am using the Japan...
  • Marty17
  • Newbie
  • 3530 Views
  • 15 replies
  • 4 likes
  • Bugs issues
    lyrics feature
  • 3530 Views
  • 15 replies
  • 4 likes

Solved!!Superuser Contribution Shuffling album playing random songs instead of the songs from the album

PlanFreeCountryUKDeviceiPhone 12Operating SystemiOS 16.4.1 (up to date) My Question or IssueHi, the issue I've been having with trying to play one particular album is that it often plays these random Indian songs instead of the album I want to listen...

  • Casual Listener
  • Plan Free Country UK Device iPhone 12 Operating System iOS 16.4.1 (up to date)   My Question or Issue Hi, the issue I've been having with trying to play one particular album is that it...
  • ParentalControl
  • Composer
  • 3648 Views
  • 5 replies
  • 1 likes
  • 3648 Views
  • 5 replies
  • 1 likes

Solved!! iOS Family: can' play my music when another familly member listens to Spotify

Hi everyone, when I play my music (eg in my car) and my wife or kids play music as well on their devices, I can't play my music any more and my Spotify app forces me to play my wife's music! How can we play our own music ?

  • Regular
  • Hi everyone, when I play my music (eg in my car) and my wife or kids play music as well on their devices, I can't play my music any more and my Spotify app forces me to play my wife's music! How can ...
  • gilbz666
  • Visitor
  • 2659 Views
  • 10 replies
  • 0 likes
  • 2659 Views
  • 10 replies
  • 0 likes

Shuffle is limiting songs to a few looped instead of larger playlist

I have over 1000 songs on my playlist. Suddenly I am only hearing the same songs looping over and over again. About 15 songs or so and it won't play other songs. I took off repeat. I took off autoplay. I was guided by Spotify to remove the app from m...

  • Visitor
  • I have over 1000 songs on my playlist. Suddenly I am only hearing the same songs looping over and over again. About 15 songs or so and it won't play other songs. I took off repeat. I took off autopla...
  • Kiresafoster34
  • Casual Listener
  • 335 Views
  • 1 replies
  • 1 likes
  • 335 Views
  • 1 replies
  • 1 likes

Audio auto adjusts on call suddenly

PlanFreeDeviceiPhone 14 So Im on discord calls and Spotify often during work to talk to friends. Before, I could listen to both at the same time and could hear both fine, but suddenly today it started lowering the volume of the podcast/music whenever...

  • Visitor
  • Plan Free Device iPhone 14   So Im on discord calls and Spotify often during work to talk to friends. Before, I could listen to both at the same time and could hear both fine, but suddenly ...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes