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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62579 Views
  • 16 replies
  • 37 likes
  • 62579 Views
  • 16 replies
  • 37 likes

iPhone app crash

Hello, when I play music through my iPhone, usually in the car, connected to the radio by an aux cord the app will crash/ shut down randomly. It does it almost every day, and I don't know how to stop it.suggestions?

  • Newbie
  • Hello, when I play music through my iPhone, usually in the car, connected to the radio by an aux cord the app will crash/ shut down randomly. It does it almost every day, and I don't know how to stop...
  • ErikG
  • Roadie
  • 329 Views
  • 3 replies
  • 1 likes
  • 329 Views
  • 3 replies
  • 1 likes

Do I really have to download all of my music library onto my phone through the internet???

I've been trying to find a way to sync my local music library onto my phone without using the internet. I have about 8,000 songs and I don't want to download all of these (it'll take forever on my internet) and also want to avoid filling up my spotif...

  • Regular
  • I've been trying to find a  way to sync my local music library onto my phone without using the internet. I have about 8,000 songs and I don't want to download all of these (it'll take forever on...
  • pattisoncameron
  • Regular
  • 2977 Views
  • 7 replies
  • 0 likes
  • 2977 Views
  • 7 replies
  • 0 likes

Spotify not working with Ford Sync2

I have a 2015 Ford Focus with ford sync. iPhone 7 with iOS 10.2. Spotify 6.8.Before this latest version of Spotify I could control Spotify via my ford touch screen. I can't with 6.8 and can only play back music via Bluetooth. The app is no longer rec...

  • Newbie
  • I have a 2015 Ford Focus with ford sync. iPhone 7 with iOS 10.2. Spotify 6.8. Before this latest version of Spotify I could control Spotify via my ford touch screen. I can't with 6.8 and can only ...
  • 1069 Views
  • 0 replies
  • 0 likes
  • 1069 Views
  • 0 replies
  • 0 likes

Restarting Spotify App removes downloaded songs

Hi, I have an iphone 5c, running ios v 9.3.4. I've have the spotify app installed and downloaded all of my songs in my library using the download toggle switch. I see the green arrows beside each song which should mean they are downloaded. Turning th...

  • Newbie
  • Hi,   I have an iphone 5c, running ios v 9.3.4.  I've have the spotify app installed and downloaded all of my songs in my library using the download toggle switch.  I see the green a...
  • edsimmonds26
  • Newbie
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

After a restore, I get the "3 devices" message, and all my songs are wiped

I recently backed up my iPod touch, erased all content and apps, and restored it from the backup. When I opened Spotify to listen to some music, I got the infamous message about having music on more than 3 devices and that all offline content would b...

  • Casual Listener
  • I recently backed up my iPod touch, erased all content and apps, and restored it from the backup. When I opened Spotify to listen to some music, I got the infamous message about having music on more ...
  • MacBone
  • Casual Listener
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

"Your account is being used somewhere else"

First of all: f**ck this service for being so expensive and being so bad at helping users.With that out of the way, here's the problem. When playing music on my iphone spotify keeps pausing my songs saying that the account is being used elsewhere. I ...

  • Newbie
  • First of all: f**ck this service for being so expensive and being so bad at helping users. With that out of the way, here's the problem. When playing music on my iphone spotify keeps pausing my song...
  • mnomer
  • Casual Listener
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Fast Playback Bug

Suddenly ALL song sound High pitched and faster than usual. Restarting the app doesn't help and after reinstalling the problem reappears a few days forward. Action needed NOW.

  • Newbie
  • Suddenly ALL song sound High pitched and faster than usual. Restarting the app doesn't help and after reinstalling the problem reappears a few days forward. Action needed NOW.
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Volume changes from one track to the next. Need a solution, PLEASE!!!

On both my iMac and iPhone 7, I'll play an album that I've saved (not streaming, in other words) and the first track will be great. The second and subsequent tracks will be at about 50% volume. Turning up the volume on my device doesn't really solve ...

  • Casual Listener
  • On both my iMac and iPhone 7, I'll play an album that I've saved (not streaming, in other words) and the first track will be great. The second and subsequent tracks will be at about 50% volume. Turni...
  • skhan007
  • Casual Listener
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Can't find local files

I have been using local files from my computer ever since I got premium last year. I don't know if this has to do with a recent Spotify update, but the "Local Files" tab is not longer under the "Playlists" tab. I've searched everywhere on the interne...

  • Casual Listener
  • I have been using local files from my computer ever since I got premium last year. I don't know if this has to do with a recent Spotify update, but the "Local Files" tab is not longer under the "Play...
  • stevenabbs
  • Casual Listener
  • 583 Views
  • 3 replies
  • 0 likes
  • 583 Views
  • 3 replies
  • 0 likes

Solved!! Can't log in on my iPhone

I am unable to log into spotify on my iPhone. I have no problem logging in on my computer but every time I try to log in on my phone I get an error message that says "you've already created an account with this email address". I was told I have a dup...

  • Regular
  • I am unable to log into spotify on my iPhone. I have no problem logging in on my computer but every time I try to log in on my phone I get an error message that says "you've already created an accoun...
  • mariaGE
  • Casual Listener
  • 695 Views
  • 5 replies
  • 0 likes
  • 695 Views
  • 5 replies
  • 0 likes

Can't find my all saved songs

Hey gus.I have an iPod 6. gen. just bougt it for easy use spotify but after last update, i cant find my all saved songs whics shown on pitcute. Do i need save them one by one again? It will took 3 days! Please help.Love from Turkey

  • Regular
  • Hey gus. I have an iPod 6. gen. just bougt it for easy use spotify but after last update, i cant find my all saved songs whics shown on pitcute. Do i need save them one by one again? It will took 3 ...
  • Cemdemir
  • Regular
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Spotify app not shown in list of my apps in iTunes

Just sync'd my iPhone 6+ and noticed that Spotify doesn't show as an installed app in the list on iTunes. It's certainly on the phone and it works fine; what's up with iTunes not showing it as installed? (It's there in the pictures of the phone!)

  • Newbie
  • Just sync'd my iPhone 6+ and noticed that Spotify doesn't show as an installed app in the list on iTunes. It's certainly on the phone and it works fine; what's up with iTunes not showing it as instal...
  • omkd777
  • Casual Listener
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

After 1-3 songs, stops playing but looks like it is . . . just plays silence for minutes on end?

For the past few weeks, when I play spotify on my iphone, after 1 or 2 or 3 songs, it seems to play minutes of silence on end. If I pick a new song specifically or choose a new playlist, I can resume playing, but only for 1 or a couple songs and same...

  • Newbie
  • For the past few weeks, when I play spotify on my iphone, after 1 or 2 or 3 songs, it seems to play minutes of silence on end. If I pick a new song specifically or choose a new playlist, I can resume...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Music

Why did all my saved songs on Spotify premium just disappear?

  • Casual Listener
  • Why did all my saved songs on Spotify premium just disappear?
  • itu_
  • Community Legend
  • 372 Views
  • 3 replies
  • 0 likes
  • 372 Views
  • 3 replies
  • 0 likes

Local Tracks Not Syncing to iPhone with IOS 10 from MacBook Mac OS Sierra

I am trying to sync my local tracks from my MacBook Pro running Mac OS Sierra to my iPhone 7 Plus running IOS 10.0.2. Spotify recognizs my iPhone under devices but my iPhone Spotify app just says Downloading... Waiting to download. I even tried turin...

  • Casual Listener
  • I am trying to sync my local tracks from my MacBook Pro running Mac OS Sierra to my iPhone 7 Plus running IOS 10.0.2. Spotify recognizs my iPhone under devices but my iPhone Spotify app just says Dow...
  • fffddderty
  • Newbie
  • 470 Views
  • 2 replies
  • 0 likes
  • 470 Views
  • 2 replies
  • 0 likes

Solved!! saved on more than three devices

My phone keeps saying I have saved songs on more than three devices and deletes all my saved/offline songs - I only have Spotify on my phone and my laptop though. Why is it saying I have it on more than three devices - and not letting anything be off...

  • Newbie
  • My phone keeps saying I have saved songs on more than three devices and deletes all my saved/offline songs - I only have Spotify on my phone and my laptop though. Why is it saying I have it on more t...
  • ErikG
  • Roadie
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Cannot disconnect from current Facebook account

Hi,For the past years I shared a premium Spotify account with my boyfriend on my Iphone (Facebook account). Everything worked well.I recently bought a new Iphone and now the Spotify app only can connect through my Facebook account (free account). I c...

  • Newbie
  • Hi, For the past years I shared a premium Spotify account with my boyfriend on my Iphone (Facebook account). Everything worked well. I recently bought a new Iphone and now the Spotify app only ...
  • Jacob
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Solved!! Online

Is their a limit on how many songs you can have of your online compared to the offline

  • Visitor
  • Is their a limit on how many songs you can have of your online compared to the offline
  • Hubo
  • Community Legend
  • 7230 Views
  • 1 replies
  • 0 likes
  • 7230 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account's glitching up

Hello. I have a great problem with my account. I entered Spotify normally when it started to glitch up. When I chose a track, it started to change CRAZILY. Not only that, my iPhone started to glitch too with Siri. I closed the app, but it didn't work...

  • Regular
  • Hello. I have a great problem with my account. I entered Spotify normally when it started to glitch up. When I chose a track, it started to change CRAZILY. Not only that, my iPhone started to glitch ...
  • JuanVides02
  • Regular
  • 893 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
    Unlimited
  • 893 Views
  • 2 replies
  • 0 likes

Spotify premium

Hi, I had spotify premium because my phone company gave it to me. I'm suposed to have it for 2years. It's been only a year so there's a year left. I'm currently out of the country for vacations but my spotify changed from premium to free and I want t...

  • Casual Listener
  • Hi, I had spotify premium because my phone company gave it to me. I'm suposed to have it for 2years. It's been only a year so there's a year left. I'm currently out of the country for vacations but m...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes