Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 73369 Views
  • 16 replies
  • 37 likes
  • 73369 Views
  • 16 replies
  • 37 likes

Problems connecting over WiFi

While on cellular network the "connecting"-phase lasts for a second or two, but when I'm connected to wifi at home it's usually appr. 20-30 seconds. And I have tried every possible settings on my router but nothing seems to help.I have experienced th...

  • Casual Listener
  • While on cellular network the "connecting"-phase lasts for a second or two, but when I'm connected to wifi at home it's usually appr. 20-30 seconds. And I have tried every possible settings on my rou...
  • Goodstuff
  • Casual Listener
  • 1065 Views
  • 3 replies
  • 1 likes
  • 1065 Views
  • 3 replies
  • 1 likes

iOS app stuck on sign-on screen

Recently I cannot open my Spotify app. The app gets stuck on the sign-on page with the "three dots" loading screen. I use facebook to sign in. I've tried uninstalling the app and reinstalling it but the same problem persists. I'm currently using iOS ...

  • Newbie
  • Recently I cannot open my Spotify app. The app gets stuck on the sign-on page with the "three dots" loading screen. I use facebook to sign in.   I've tried uninstalling the app and reinstallin...
  • Robin040
  • Casual Listener
  • 673 Views
  • 2 replies
  • 0 likes
  • 673 Views
  • 2 replies
  • 0 likes

App crashes within 10 seconds of opening on iPad 2

Spotify app crashes within 10 seconds of opening on my iPad2. I've tried uninstalling/reinstalling, deleting cookies from Safari (advice from another thread). The problem has been ongoing for 3 months now. The same was happening on my Motorola Turbo ...

  • Casual Listener
  • Spotify app crashes within 10 seconds of opening on my iPad2. I've tried uninstalling/reinstalling, deleting cookies from Safari (advice from another thread). The problem has been ongoing for 3 month...
  • Jennleesupersta
  • Casual Listener
  • 324 Views
  • 2 replies
  • 0 likes
  • 324 Views
  • 2 replies
  • 0 likes

Terms and conditions

I can not use my spotify because the Terms and Conditions will not let me.

  • Newbie
  • I can not use my spotify because the Terms and Conditions will not let me.
  • Bittencourt
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Solved!! Problem with old iPHONE

Hi everyone, new to forum here! I want to use spotify on my old iPhone3g that I will leave on my car permenantly. I have spotify installed on it, when I connect it will stay on a facebook screen written ''Discover great music with your friends''. It ...

  • Regular
  • Hi everyone,   new to forum here!    I want to use spotify on my old iPhone3g that I will leave on my car permenantly. I have spotify installed on it, when I connect it will stay o...
  • campionv
  • Newbie
  • 3494 Views
  • 30 replies
  • 0 likes
  • 3494 Views
  • 30 replies
  • 0 likes

Spotify premium on iPhone

Ok so I just got an iTunes gift card for Christmas and I put it in my Apple Store which is the way I pay for Spotify but my premium just ended but I want to do the new 99 cents for 3 months deal however when on my app I choose to get premium it's jus...

  • Newbie
  • Ok so I just got an iTunes gift card for Christmas and I put it in my Apple Store which is the way I pay for Spotify but my premium just ended but I want to do the new 99 cents for 3 months deal howe...
  • Jassy_cupcake23
  • Newbie
  • 471 Views
  • 2 replies
  • 0 likes
  • 471 Views
  • 2 replies
  • 0 likes

Payment issues

My mom wants to give me her premium subscription but since she already paid for hers she had to cancel in order to give it to me. This is obviously due to the fact that there can not be two accounts on one card. After all this, I then tried to do the...

  • Newbie
  • My mom wants to give me her premium subscription but since she already paid for hers she had to cancel in order to give it to me. This is obviously due to the fact that there can not be two accounts ...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Spotify doesn't show artists

My spotify isn't showing the artists, and some album songs, only appears in the albums, if i search for them in the normal songs, they ain't found

  • Visitor
  • My spotify isn't showing the artists, and some album songs, only appears in the albums, if i search for them in the normal songs, they ain't found
  • Jwjudge48
  • Newbie
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Solved!! Login failed (iphone)

I made an account, had an error whilst creating it, restarted the app, somehow my email was registered but my account isn't. I consistently get denied logging into the iphone app though I can log into the website. I have no Facebook I signed up on my...

  • Casual Listener
  • I made an account, had an error whilst creating it, restarted the app, somehow my email was registered but my account isn't. I consistently get denied logging into the iphone app though I can log int...
  • khshixm
  • Casual Listener
  • 5648 Views
  • 14 replies
  • 0 likes
  • 5648 Views
  • 14 replies
  • 0 likes

log in failed (iphone app)

i've been trying to log in ti my spotify account on my iphone,but when i enter my email address and password its says: you have already created an account with this email address and its crazy cause i just wanna log in to my own account on the app,do...

  • Casual Listener
  • i've been trying to log in ti my spotify account on my iphone,but when i enter my email address and password its says: you have already created an account with this email address and its crazy cause ...
  • 373 Views
  • 0 replies
  • 0 likes
  • 373 Views
  • 0 replies
  • 0 likes

Extremely high data usage

About 2 months ago I noticed that Spotify was using a lot of cellular data on my iPhone, it actually ate up about 6 GBs of data in 3 days without any usage other than my drive to and from work. After this I turned off the cellular data for the app an...

  • Casual Listener
  • About 2 months ago I noticed that Spotify was using a lot of cellular data on my iPhone, it actually ate up about 6 GBs of data in 3 days without any usage other than my drive to and from work. After...
  • user-removed
  • Not applicable
  • 728 Views
  • 4 replies
  • 1 likes
  • 728 Views
  • 4 replies
  • 1 likes

Minha conta continua free

Bom dia!Fiz o pagamento dos três meses do Spotify, porém minha conta continua Free, mesmo o valor já tendo sido debitado no meu cartão de crédito!

  • Newbie
  • Bom dia! Fiz o pagamento dos três meses do Spotify, porém minha conta continua Free, mesmo o valor já tendo sido debitado no meu cartão de crédito!
  • Bittencourt
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Downloaded Album gets autmatically added to playlist

Hello,I recently downloaded some audiobooks (Die Drei ???) by enabling "Download" in these "Albums".Now, I wanted to hear some music so I opened my music playlist to find out that all audio books(>100 songs) have been added it without me doing it.How...

  • Visitor
  • Hello, I recently downloaded some audiobooks (Die Drei ???) by enabling "Download" in these "Albums". Now, I wanted to hear some music so I opened my music playlist to find out that all audio books...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

Solved!! iphone logged in... To which account?

My wife is logged in on her iphone, but how the fu.k do we find which account she's logged in to?the problem started bcuz we're a family of 5 with a bunch of emails and we just want to pay for 1 family account.Previously our account was payed for thr...

  • Newbie
  • My wife is logged in on her iphone, but how the fu.k do we find which account she's logged in to? the problem started bcuz we're a family of 5 with a bunch of emails and we just want to pay for 1 fa...
  • Maxim
  • Spotify Star
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Payment with ITunes Card

Is there anyway to pay with a gift card if Spotify won't show up in your subscriptions? I have a crapload of iTunes cards and at this point I'm gonna switch to Apple Music even though I like Spotify better.

  • Newbie
  • Is there anyway to pay with a gift card if Spotify won't show up in your subscriptions? I have a crapload of iTunes cards and at this point I'm gonna switch to Apple Music even though I like Spotify ...
  • Maxim
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Search function

The search function is not working!?Spotify app on ios...and yes i allrdy reinstalled it

  • Newbie
  • The search function is not working!? Spotify app on ios...and yes i allrdy reinstalled it
  • Hubo
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Can't find friends

So I've just got Spotify for family and we can't share our playlists among each other (using the app, haven't tried desktop) we're all connected to facebook and when going into find friends nothing comes up. I'll post a screen shot so you can see wha...

  • Newbie
  • So I've just got Spotify for family and we can't share our playlists among each other (using the app, haven't tried desktop) we're all connected to facebook and when going into find friends nothing c...
  • erwel
  • Newbie
  • 332 Views
  • 1 replies
  • 2 likes
  • 332 Views
  • 1 replies
  • 2 likes

Solved!! Local files don't sync to iphone

When I try to download the local files on my phone they won't sync - they're visible but greyed out. My local files playlist on the desktop app is set to import songs from 'iTunes media' folder and this works fine. I have made sure the firewall is se...

  • Casual Listener
  • When I try to download the local files on my phone they won't sync - they're visible but greyed out.    My local files playlist on the desktop app is set to import songs from 'iTunes...
  • crematedman
  • Community Legend
  • 664 Views
  • 3 replies
  • 1 likes
  • 664 Views
  • 3 replies
  • 1 likes

Solved!! Problem dowloading songs from laptop(Windows 10) to Iphone 6s

Hi I really need help, ive been searching through forums and topics in 2 hours and it couldnt help me. I also have Premuim Prescription btw. Problem: I have some local files on my laptop which I made in to a playlist on my Spotify on the laptop. Beca...

  • Casual Listener
  • Hi I really need help, ive been searching through forums and topics in 2 hours and it couldnt help me.   I also have Premuim Prescription btw.   Problem: I have some local files on my l...
  • ChrizBoo
  • Casual Listener
  • 594 Views
  • 1 replies
  • 0 likes
  • 594 Views
  • 1 replies
  • 0 likes

Featured Artists

On the desktop app, Spotify will show all of the artists in the song, as shown in the first picture. On the mobile, or iOS app, it will only show the first artist, as shown in the second picture. The mobile app should display it as the desktop does, ...

  • Music Fan
  • On the desktop app, Spotify will show all of the artists in the song, as shown in the first picture. On the mobile, or iOS app, it will only show the first artist, as shown in the second picture. &...
  • marianaflores77
  • Newbie
  • 10954 Views
  • 8 replies
  • 3 likes
  • artists
    Desktop
    featured artists
    iOS
    Your Music
  • 10954 Views
  • 8 replies
  • 3 likes