Different iPhones, different interfaces

I have Spotify app installed on an iPhone 6 and iPhone 7 but each has a different interface. I've checked the versions and both are running 6.8.0.3786. On iPhone 6, there is no "Your Library". On iPhone 6, I've deleted the app, downloaded and reinsta...

• user-removed
• Visitor
• I have Spotify app installed on an iPhone 6 and iPhone 7 but each has a different interface.  I've checked the versions and both are running 6.8.0.3786.  On iPhone 6, there is no "Your Libr...
• 2016-11-13 1:47:48 AM
• 2016-11-17 3:31:28 AM
• user-removed
• Not applicable
• 378 Views
• 2 replies
• 0 likes

There are songs I can't play & grayed out

Ever since I have listened on Spotify, I've always thought that there are no songs on spotify from my country (Philippines). Not until one of my friends told me that there ARE local songs on spotify. I played a song from the Spotify on their phone an...

• riaaasg
• Casual Listener
• Ever since I have listened on Spotify, I've always thought that there are no songs on spotify from my country (Philippines). Not until one of my friends told me that there ARE local songs on spotify....
• 2016-04-28 2:28:04 PM
• 2016-11-17 3:27:22 AM
• 1104lee
• Newbie
• 1702 Views
• 6 replies
• 0 likes

Can't play any song at all.

For some reason, whenever I hit shuffle play on any playlist, the album art shows up, but then it doesn't play. When I hit the play button, all the song info disappears and shows a blank song. This happens no matter how many times I reinstall or rest...

• jirehly
• Casual Listener
• For some reason, whenever I hit shuffle play on any playlist, the album art shows up, but then it doesn't play. When I hit the play button, all the song info disappears and shows a blank song. This h...
• 2016-11-17 2:13:22 AM
• 2016-11-17 2:20:49 AM
• jirehly
• Casual Listener
• 231 Views
• 1 replies
• 0 likes

Spotify is skipping

Hello everyone . I have Spotify premium and it seems to be skipping which is driving me crazy and I don't understand why this is happening . Does anyone know ?Thank you

• ehjesse
• Newbie
• Hello everyone . I have Spotify premium and it seems to be skipping which is driving me crazy and I don't understand why this is happening . Does anyone know ? Thank you
• 2016-11-16 9:34:33 PM
• 2016-11-16 11:09:44 PM
• Rmpruim
• Newbie
• 329 Views
• 1 replies
• 0 likes

iPad app keeps crashing!!!

I've never had this issue before, until today, I've restarted my iPad (yes a force restart) and I've even updated to the the latest IOS update 10.1.1 and still nothing. It won't even stay open for more than 5 secs....please help!

• badanimegrl
• Regular
• I've never had this issue before, until today, I've restarted my iPad (yes a force restart) and I've even updated to the the latest IOS update 10.1.1 and still nothing. It won't even stay open for mo...
• 2016-11-16 2:41:47 AM
• 2016-11-16 10:41:49 PM
• Opatsut
• Casual Listener
• 808 Views
• 10 replies
• 0 likes

Push Notifications not happening

I used to get push notifications to my iPhone when playlists were updated but I cannot get it to work, whatever I try.Push is set in IOS, all settings on my account and Spotify player on my mac are set also.Any ideas? I have so many playlists, this i...

• Kevharrison
• Newbie
• I used to get push notifications to my iPhone when playlists were updated but I cannot get it to work, whatever I try. Push is set in IOS, all settings on my account and Spotify player on my mac a...
• 2016-11-16 5:16:23 PM
• 307 Views
• 0 replies
• 0 likes

Unbearable SLOW sync over WiFi!!!!!!!!

It is not the first time I complain about slow sync over wifi on my iPhone 5( I had tried all the possible solutions, including the obviously useless ones suggested by the support team) I posted a topic nearly 6 month ago about the same issue. 6 mont...

• AMeer
• Regular
• It is not the first time I complain about slow sync over wifi on my iPhone 5( I had tried all the possible solutions, including the obviously useless ones suggested by the support team) I posted a to...
• 2013-03-06 7:48:21 AM
• 2016-11-16 1:47:55 PM
• nathanjrhoads
• Newbie
• 3827 Views
• 14 replies
• 0 likes
• bug
  slow sync

Extremely slow to download offline playlists on iOS

I have an iPhone 5 running iOS 6.1.4. I used to be able to download playlists for offline listening and a song would download in about 10 seconds. Now, whenever I try to download a new playlist it is EXTREMLY slow - I'm talking 5-10 minutes for ONE s...

• quarksta
• Newbie
• I have an iPhone 5 running iOS 6.1.4. I used to be able to download playlists for offline listening and a song would download in about 10 seconds. Now, whenever I try to download a new playlist it is...
• 2013-09-13 8:24:33 AM
• 2016-11-16 1:42:55 PM
• H0ffy99
• Casual Listener
• 2332 Views
• 3 replies
• 2 likes
• iOS
  slow

Cannot open or download Spotify on iphone 7

HiSince the beginning of this week I cannot open Spotify app on my phone. The problem started when I tried to download the latest update. Since then it looks like the app had been stuck in the downloading process.I deleted the app and now when I try ...

• DiMas30
• Casual Listener
• Hi Since the beginning of this week I cannot open Spotify app on my phone. The problem started when I tried to download the latest update. Since then it looks like the app had been stuck in the do...
• 2016-11-12 7:12:35 PM
• 2016-11-16 11:48:22 AM
• crematedman
• Community Legend
• 2595 Views
• 3 replies
• 0 likes

My creditcard do not work only in spotify website!

I was using spotify premium for some months now, but a few days ago, i received a message saying that i have issues with the monthly pay and if i do not solve this, my access will be paused. After call my bank and use my creditcard in other sites, i ...

• Victor45
• Newbie
• I was using spotify premium for some months now, but a few days ago, i received a message saying that i have issues with the monthly pay and if i do not solve this, my access will be paused. After ca...
• 2016-11-15 12:29:54 AM
• 2016-11-16 2:21:51 AM
• Joe
• Community Legend
• 348 Views
• 2 replies
• 0 likes

Link for family Spotify

I sent a link to someone and it won't let them use it

• Tonyaking1981
• Newbie
• I sent a link to someone and it won't let them use it
• 2016-11-16 2:17:21 AM
• 210 Views
• 0 replies
• 0 likes

Daily mix on iphone

I've been a premium user for a while, updated my phone and the Spotify app, but still don't have daily mix available. Does anyone know why?

• Shawnmarsh
• Casual Listener
• I've been a premium user for a while, updated my phone and the Spotify app, but still don't have daily mix available. Does anyone know why?
• 2016-11-10 12:18:20 AM
• 2016-11-15 10:24:04 PM
• jmatcuhi
• Gig Goer
• 553 Views
• 6 replies
• 0 likes

[Mobile][Other] Get rid of Match.com ad

Every time the Match.com ad comes up on the Spotify App on my iPhone it freezes up everything and I have to log off then log back on to get it moving. It's only with this ad. Please either remove the ad or fix it. Thanks,

• dpresley
• Newbie
• Every time the Match.com ad comes up on the Spotify App on my iPhone it freezes up everything and I have to log off then log back on to get it moving.  It's only with this ad.  Please eithe...
• 2016-11-11 12:39:08 AM
• 2016-11-15 9:30:46 PM
• Zalmoxis
• Newbie
• 680 Views
• 3 replies
• 2 likes
• Mobile
  Other

share a song to a follower that isnt a facebook friend

Folks this is just ridiculous at this point. I have been a spotify user for 4 years now. And I still cant share music or connect socially with ppl i'm following or ppl that are following that are not my friends on fb. Flow1/ discover cool playlist vi...

• sunbash
• Casual Listener
• Folks this is just ridiculous at this point.   I have been a spotify user for 4 years now. And I still cant share music or connect socially with ppl i'm following or ppl that are following tha...
• 2016-11-15 9:15:35 PM
• 496 Views
• 0 replies
• 0 likes
• retention
  send
  sharing
  Social

Charged twice this month

My account was charged twice this morning for this month. I have not changed anything on my account and no there is not another account linked to mine. Another issue is being charged and my account isn't even working properly, always when trying to o...

• Lindsay10
• Newbie
• My account was charged twice this morning for this month. I have not changed anything on my account and no there is not another account linked to mine. Another issue is being charged and my account i...
• 2016-11-15 2:22:01 PM
• 2016-11-15 5:58:35 PM
• Maxim
• Spotify Star
• 261 Views
• 1 replies
• 0 likes

Can't find music ,but it was post on youtube!

• d6192042
• Newbie
• 2016-11-15 1:43:37 PM
• 319 Views
• 0 replies
• 0 likes

My desktop app playlists are not syncing to ipod touch

The playlists I create on the desktop app are not displayed on the ipod. It also doesn't work the other way arround.Both devices are connected to the same WiFi network. I even tried pluging the cord and restarting both (desktop and ipod)The app versi...

• lmontoya12
• Casual Listener
• The playlists I create on the desktop app are not displayed on the ipod. It also doesn't work the other way arround. Both devices are connected to the same WiFi network. I even tried pluging the cor...
• 2016-11-13 4:21:57 AM
• 2016-11-15 3:52:03 AM
• Catee
• Community Legend
• 1064 Views
• 3 replies
• 0 likes
• desktop app
  ipod touch 2nd

Offline mode

I have the premium account with spotify and I can listen to all the playlists when i'm at home and have wifi but for some reason when I try to listen to playlists in the car it keeps saying im offline the only music I can listen to are the songs i've...

• melllvk
• Newbie
• I have the premium account with spotify and I can listen to all the playlists when i'm at home and have wifi but for some reason when I try to listen to playlists in the car it keeps saying im offlin...
• 2016-11-15 3:12:47 AM
• 288 Views
• 0 replies
• 0 likes