Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81325 Views
  • 19 replies
  • 37 likes
  • 81325 Views
  • 19 replies
  • 37 likes

Local files displayed as synced, won't play

I have local files in my desktop Spotify. Every time I restore/change my phone I have to do a bunch of things to get them transferred to my iOS Spotify. This particular time, Local files show as "Pending" in the desktop app, no activity is going on. ...

  • Gig Goer
  • I have local files in my desktop Spotify. Every time I restore/change my phone I have to do a bunch of things to get them transferred to my iOS Spotify.   This particular time, Local files&n...
  • silencethecrime
  • Newbie
  • 11896 Views
  • 35 replies
  • 0 likes
  • Desktop
    iOS
    Mac
  • 11896 Views
  • 35 replies
  • 0 likes

CarPlay: No Search? Browse only by Album Name?

First time carplay user and curious why the spotify app in carplay seems so limited compared to the regular phone app.For one, there doesn't appear to be a search function.Two, if I'm browsing let's say New Releases, it shows Album Name instead of Ar...

  • Casual Listener
  • First time carplay user and curious why the spotify app in carplay seems so limited compared to the regular phone app. For one, there doesn't appear to be a search function. Two, if I'm browsing le...
  • d2mini
  • Casual Listener
  • 969 Views
  • 1 replies
  • 1 likes
  • 969 Views
  • 1 replies
  • 1 likes

Can't play podcast on iphone

Hi, when I try to open a podcast it displays a msg that Spotify can't open this type of link on this device (iPhone 6).I'm running Spotify version 6.8.0.3876 on iOS 10.1.1. Can't anyone help with this?

  • Newbie
  • Hi, when I try to open a podcast it displays a msg that Spotify can't open this type of link on this device (iPhone 6). I'm running Spotify version 6.8.0.3876 on iOS 10.1.1. Can't anyone help with...
  • 551 Views
  • 0 replies
  • 0 likes
  • 551 Views
  • 0 replies
  • 0 likes

account say free but i pay for premium

Just got a new iPhone 7plus today and when I start up Spotify it says I have free Spotify but I pay for premium and had premium on my old phone?? what can I do?

  • Newbie
  • Just got a new iPhone 7plus today and when I start up Spotify it says I have free Spotify but I pay for premium and had premium on my old phone?? what can I do?  
  • Catee
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Navigation bar only has three tabs compared to other accounts.

So, Spotify has been really buggy off the bat for me. Creating an account has had a few errors and I did not even know my account had been reigistered until I tried it again, getting the message that my email was taken.As seen in the photos, my main ...

  • Casual Listener
  • So, Spotify has been really buggy off the bat for me. Creating an account has had a few errors and I did not even know my account had been reigistered until I tried it again, getting the message that...
  • Stephfurry
  • Newbie
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes

Billing issue

My service was cancelled on the 5fh of November, today 16th apple sent me an invoice that my payment was taken for $7.99 but I still don't have spotify service, does anybody know what's going on?

  • Newbie
  • My service was cancelled on the 5fh of November, today 16th apple sent me an invoice that my payment was taken for $7.99 but I still don't have spotify service, does anybody know what's going on?
  • OviiiOne
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Like a skipping cd

I just recently got the new iPhone 7 plus and when I reinstalled Spotify premium it don't work properly. It's like I'm listening to a scratched up cd. I have tried uninstalling it and reinstalling it and log back into it. Still the same skipping effe...

  • Newbie
  • I just recently got the new iPhone 7 plus and when I reinstalled Spotify premium it don't work properly. It's like I'm listening to a scratched up cd. I have tried uninstalling it and reinstalling it...
  • OviiiOne
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Ayuda!!!

Tengo línea personal y envió el mensaje al 7529 para tener premian y me reenvían un mensaje de error. No tengo tarjeta quisiera saber cómo puedo hacer para tener premiun con personal o sino con otra manera de pago

  • Newbie
  • Tengo línea personal y envió el mensaje al 7529 para tener premian y me reenvían un mensaje de error. No tengo tarjeta quisiera saber cómo puedo hacer para tener premiun con personal o sino con otra ...
  • OviiiOne
  • Community Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

How can i get the new navigation bar?

Hi!Im based in Norway, a country who has the new navigational bar, who switched out the old "hamburger bar". For some reason I can't get this although my friends all have it. I'm running on a iPhone 6 and been updating it and reinstalled and quitting...

  • Newbie
  • Hi! Im based in Norway, a country who has the new navigational bar, who switched out the old "hamburger bar". For some reason I can't get this although my friends all have it. I'm running on a iPh...
  • Maxim
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

I'm premium but my account works as a free

I got one year of Spotify premium. After 6 months working well (Spotify premium) suddenly it became free Spotify, but I have 6 months left, how can I fix this problem?

  • Newbie
  • I got one year of Spotify premium. After 6 months working well (Spotify premium) suddenly it became free Spotify, but I have 6 months left, how can I fix this problem?
  • alexoligomes
  • Newbie
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Spotify keep downloading datas on cellular network

Hello, I just noticed my data limit of my phone plan has just been reached, because Spotify is downloading datas although I turned off the option "Download over 2G, 3G" and I'm playing music that is available offline (playlist shows a green arrow).I ...

  • Newbie
  • Hello,   I just noticed my data limit of my phone plan has just been reached, because Spotify is downloading datas although I turned off the option "Download over 2G, 3G" and I'm playing ...
  • dicklexic
  • Casual Listener
  • 337 Views
  • 1 replies
  • 1 likes
  • 337 Views
  • 1 replies
  • 1 likes

Keeps playing my daughters playlists, even though she's not even near the house or wife

How do I disable this? I can't listen to any of my music, halfway through a song it jumps to my daughters playlist and players her music. Thanks

  • Regular
  • How do I disable this?  I can't listen to any of my music, halfway through a song it jumps to my daughters playlist and players her music.   Thanks
  • crematedman
  • Community Legend
  • 668 Views
  • 3 replies
  • 1 likes
  • 668 Views
  • 3 replies
  • 1 likes

Solved!! No Daily Mix on iOS

Hello all! I don't have any Daily Mixes on iOS. For kicks I checked on a friend's Android, and it was there. I've updated my iPhone 6s. I've been a premium user for years. I tried logging in and out, and then reinstalling spotify - Mutiple times. Sti...

  • Casual Listener
  • Hello all!  I don't have any Daily Mixes on iOS.  For kicks I checked on a friend's Android, and it was there.  I've updated my iPhone 6s.  I've been a premium user for years. &nb...
  • crematedman
  • Community Legend
  • 3632 Views
  • 8 replies
  • 1 likes
  • 3632 Views
  • 8 replies
  • 1 likes

Solved!! 'Downloads' option added in Your Library menu

I recently noticed that I can now get to all my downloaded music from one place by going to Your Library -> Downloads. I'm using an iPhone 6s. I also have an iPhone 6s Plus without this Downloads option. Both versions of the app are the same. Is ther...

  • Newbie
  • I recently noticed that I can now get to all my downloaded music from one place by going to Your Library -> Downloads. I'm using an iPhone 6s. I also have an iPhone 6s Plus without this Downloads ...
  • Maxim
  • Spotify Star
  • 886 Views
  • 1 replies
  • 0 likes
  • 886 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Not Working

hi. ive been having bad experiences with my spotify lately. 1; my username and password doesnt work2; i just created my account and its all glitchy thanks

  • Casual Listener
  • hi.    ive been having bad experiences with my spotify lately.  1; my username and password doesnt work 2; i just created my account and its all glitchy   thanks
  • lindsaypwilson
  • Casual Listener
  • 452 Views
  • 2 replies
  • 0 likes
  • 452 Views
  • 2 replies
  • 0 likes

Carplay on 2017MY A3 Audi

Apple carplay is working fine on my Audi apart from the annoying fact the MMI system seems to only read the first couple of hundred or so tracks in a playlist, even though they are all valid songs and play fine if they are manulaly slected using the ...

  • Newbie
  • Apple carplay is working fine on my Audi apart from the annoying fact the MMI system seems to only read the first couple of hundred or so tracks in a playlist, even though they are all valid son...
  • 1049 Views
  • 0 replies
  • 0 likes
  • 1049 Views
  • 0 replies
  • 0 likes

Error 412

I can' t acces because of this "error 412"

  • Visitor
  • I can' t acces because of this "error 412"
  • Catee
  • Community Legend
  • 518 Views
  • 3 replies
  • 0 likes
  • 518 Views
  • 3 replies
  • 0 likes

Different iPhones, different interfaces

I have Spotify app installed on an iPhone 6 and iPhone 7 but each has a different interface. I've checked the versions and both are running 6.8.0.3786. On iPhone 6, there is no "Your Library". On iPhone 6, I've deleted the app, downloaded and reinsta...

  • Visitor
  • I have Spotify app installed on an iPhone 6 and iPhone 7 but each has a different interface.  I've checked the versions and both are running 6.8.0.3786.  On iPhone 6, there is no "Your Libr...
  • user-removed
  • Not applicable
  • 406 Views
  • 2 replies
  • 0 likes
  • 406 Views
  • 2 replies
  • 0 likes

There are songs I can't play & grayed out

Ever since I have listened on Spotify, I've always thought that there are no songs on spotify from my country (Philippines). Not until one of my friends told me that there ARE local songs on spotify. I played a song from the Spotify on their phone an...

13095930_10205649827115011_2078657216157281414_n.jpg
  • Casual Listener
  • Ever since I have listened on Spotify, I've always thought that there are no songs on spotify from my country (Philippines). Not until one of my friends told me that there ARE local songs on spotify....
  • 1104lee
  • Newbie
  • 1735 Views
  • 6 replies
  • 0 likes
  • 1735 Views
  • 6 replies
  • 0 likes