Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 53529 Views
  • 16 replies
  • 36 likes
  • 53529 Views
  • 16 replies
  • 36 likes

iOS Push Notifications not working.

Used to tell me when collaborative playlists I'm on or playlists I follow are updated with new songs. My settings indicate I should still be getting them. They were so useful! Attached are my notifications settings.

  • Newbie
  • Used to tell me when collaborative playlists I'm on or playlists I follow are updated with new songs. My settings indicate I should still be getting them. They were so useful! Attached are ...
  • 533 Views
  • 0 replies
  • 1 likes
  • 533 Views
  • 0 replies
  • 1 likes

Spotify Radio - Can't "dislike" / thumbs down a song

When I listen to radio on my iPhone, I can "like" a song, but I can't "dislike" it. The thumbs down button is there but nothing happens when I touch it.

  • Casual Listener
  • When I listen to radio on my iPhone, I can "like" a song, but I can't "dislike" it. The thumbs down button is there but nothing happens when I touch it.
  • baranozkan
  • Newbie
  • 1774 Views
  • 2 replies
  • 4 likes
  • 1774 Views
  • 2 replies
  • 4 likes

Solved!! Box with question mark

As of yesterday my app displays nothing but squares with question marks in them instead of the tabsI've tried reinstalling rebooting with no avail

  • Casual Listener
  • As of yesterday my app displays nothing but squares with question marks in them instead of the tabs I've tried reinstalling rebooting with no avail
  • Itsaclown
  • Casual Listener
  • 16896 Views
  • 7 replies
  • 0 likes
  • 16896 Views
  • 7 replies
  • 0 likes

missing album in "recently played" - arghhhhhh

yesterday i listened to an album that was in my "top recommendations for you" section. now i want to go back and listen to it, but i cannot do so because it's not showing up in "recently played". i can't remember the name of the album, and of coruse ...

  • Roadie
  • yesterday i listened to an album that was in my "top recommendations for you" section. now i want to go back and listen to it, but i cannot do so because it's not showing up in "recently played". i c...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Crunchy playback from iPhone 7

So, I've noticed recently that the sound quality (even at "Extreme") is poor from my phone when compared to Apple Music. I love Spotify... it's the foundation of my whole music ecosystem. But, this is annoying me... especially when listening in my Bl...

  • Newbie
  • So, I've noticed recently that the sound quality (even at "Extreme") is poor from my phone when compared to Apple Music. I love Spotify... it's the foundation of my whole music ecosystem. But, this i...
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

Password reset not working

Same problem as reported by a few others - was told my password was incorrect (although it wasn't I am pretty sure), sent reset link, reset, new password doesn't work. Have closed everything, restarted phone - no joy. Frustrated.

  • Newbie
  • Same problem as reported by a few others - was told my password was incorrect (although it wasn't I am pretty sure), sent reset link, reset, new password doesn't work. Have closed everything, restart...
  • KatesHere
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

tropul

why cant i get premium but its chards from my card ? 

  • Newbie
  • why cant i get premium but its chards from my card ?  
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Why can't I continu listening after a couple of hours or the next day?

When I want to continu listening to an artist a few hours later or the next day he is not able to pick up where I left of. Same with playlists, so I always have to search for what I was listening and then he shuffles again..

  • Newbie
  • When I want to continu listening to an artist a few hours later or the next day he is not able to pick up where I left of. Same with playlists, so I always have to search for what I was listening and...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Solved!! Can't sync local music Iphone ios 10

Hi allI've spent half a day trying to sync some mp3´s fom my laptop (windows 10) spotify app to my iPhone 6 (ios10) in vain.If follow every possible tutorial and got no luck so far.The tunes do show and play on the desktop app but on my phone they sh...

IMG_0003.PNG
  • Regular
  • Hi all I've spent half a day trying to sync some mp3´s fom my laptop (windows 10) spotify app to my iPhone 6 (ios10) in vain. If follow every possible tutorial and got no luck so far. The tunes do...
  • ncazer
  • Newbie
  • 1751 Views
  • 10 replies
  • 1 likes
  • 1751 Views
  • 10 replies
  • 1 likes

Local Files from Desktop not syncing to iphone

Hi everyone, I've got a few local files on my desktop that play fine in spotify there but when I try to sync them to my iphone, they don't download. I've tried connecting both devices to two different wifi networks and a mobile hotspot and still noth...

  • Newbie
  • Hi everyone, I've got a few local files on my desktop that play fine in spotify there but when I try to sync them to my iphone, they don't download. I've tried connecting both devices to two differen...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Spotify IOS Logs into wrong Facebook Account

This seems to be a common problem but when trying to use the Spotify app my iPhone 6 keeps logging into my son Facebook account and not mine. I do not have the option to "disconnect from Facebook" option on the desktop app on the MAC. Plus now I am g...

  • Newbie
  • This seems to be a common problem but when trying to use the Spotify app my iPhone 6 keeps logging into my son Facebook account and not mine.  I do not have the option to "disconnect from Facebo...
  • 407 Views
  • 0 replies
  • 0 likes
  • 407 Views
  • 0 replies
  • 0 likes

switch accounts on iPod

Hello,I just upgraded to a family account.We have an ipod in the living with spotify connected to the stereo. How do we easily switch between accounts?I don't want to be loggin on and off every time in order to switch between accounts.Does anyone kno...

  • Newbie
  • Hello, I just upgraded to a family account. We have an ipod in the living with spotify connected to the stereo.  How do we easily switch between accounts? I don't want to be loggin on and ...
  • 333 Views
  • 0 replies
  • 1 likes
  • 333 Views
  • 0 replies
  • 1 likes

Audiobooks. No WORD category under GENRES

Hi guys,I've read a few posts about audiobooks being in Browser > Genres&Moods > WordsI don't seem to have Words as a category on my premium account and really want to listen to audiobooks.Can anyone help with this?Phill

  • Newbie
  • Hi guys, I've read a few posts about audiobooks being in Browser > Genres&Moods > Words I don't seem to have Words as a category on my premium account and really want to listen to aud...
  • 476 Views
  • 0 replies
  • 0 likes
  • 476 Views
  • 0 replies
  • 0 likes

Solved!! Playlist Images

Hey guys!I was wondering if there was a way to customize the image for one of my playlists. Instead of just having 4 pictures of albums in the playlist. Can I do this on my iphone or computer and how would I do it? Any help is appreciated thankyou!!

  • Roadie
  • Hey guys! I was wondering if there was a way to customize the image for one of my playlists. Instead of just having 4 pictures of albums in the playlist. Can I do this on my iphone or computer and h...
  • MattSuda
  • Spotify Star
  • 764 Views
  • 3 replies
  • 0 likes
  • Images
  • 764 Views
  • 3 replies
  • 0 likes

Saved songs get deleted

When I press the plus button to save a song into "my songs" section in my library, they used to save all there but recently they all deleted. When I go onto Spotify and save new ones, the save for maybe a few hours and then the next time I check they...

  • Newbie
  • When I press the plus button to save a song into "my songs" section in my library, they used to save all there but recently they all deleted. When I go onto Spotify and save new ones, the save for ma...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Can't log in, sais I have existing account

I got a new iPhone. I made sure to log out of my account on my old device, but when I try to log in in my new phone it sais I already have an active account and can't log in. Extremely frustrated please help.

  • Newbie
  • I got a new iPhone. I made sure to log out of my account on my old device, but when I try to log in in my new phone it sais I already have an active account and can't log in. Extremely frustrated ple...
  • pboydstun
  • Newbie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Offline

I have spotify premium, why isn't it allowing me to listen offline?

  • Newbie
  • I have spotify premium, why isn't it allowing me to listen offline?
  • ErickRGuetta
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

I don't see any friends for sharing?

Hi, first of all I have to say, I haven't linked my Spotify-Account with my Facebook-Account. And I have the feeling Spotify more and more force me to do that. I really hate that!If I want to share a song with my friend (I added them already), I can'...

  • Regular
  • Hi,   first of all I have to say, I haven't linked my Spotify-Account with my Facebook-Account. And I have the feeling Spotify more and more force me to do that. I really hate that! If I want...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes