Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 66410 Views
  • 16 replies
  • 37 likes
  • 66410 Views
  • 16 replies
  • 37 likes

IPhone 7 connect to car via lightning cable

IPhone 7 connect to car ( Honda Insight) via lightning cable. I able to see th Spotify is playing the song. However, the car display screen is showing iPod player. Please kindly assists. Thanks

  • Casual Listener
  • IPhone 7 connect to car ( Honda Insight) via lightning cable. I able to see th Spotify is playing the song. However, the car display screen is showing iPod player. Please kindly assists. Thanks
  • GanVC
  • Casual Listener
  • 1528 Views
  • 2 replies
  • 0 likes
  • 1528 Views
  • 2 replies
  • 0 likes

Superuser Contribution All my saved artists and albums have disappeared?!

I've recently accessed the app on my iPhone and whilst my playlists all still appear, all of the music that i have saved over he years in artists and albums are not there except 3 albums. Help! How can I get this back? I've tried restarting the app a...

  • Casual Listener
  • I've recently accessed the app on my iPhone and whilst my playlists all still appear, all of the music that i have saved over he years in artists and albums are not there except 3 albums. Help! How c...
  • MaryS
  • Roadie
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Daily mix still not here. iOS iPhone or iPad

Daily mix still not showing up in my iOS applications. It's Thursday 7 PM Eastern time, I have done all updates, rebooted, everything you can think of. Very excited and have been waiting for this feature., Can someone please help? Is this still being...

  • Regular
  • Daily mix still not showing up in my iOS applications. It's Thursday 7 PM Eastern time, I have done all updates, rebooted, everything you can think of. Very excited and have been waiting for this fea...
  • DML71
  • Gig Goer
  • 1036 Views
  • 14 replies
  • 0 likes
  • 1036 Views
  • 14 replies
  • 0 likes

Spotify uses mobile data even when disabled in root settings iPhone

After a recent update I found out that spotify is using mobile data without my permission. I have disabled the mobile data usage of spotify in the root settings of my iPhone, yet it still seems to "go online" when I don't have access to wifi. Before ...

  • Newbie
  • After a recent update I found out that spotify is using mobile data without my permission. I have disabled the mobile data usage of spotify in the root settings of my iPhone, yet it still seems to "g...
  • 390 Views
  • 0 replies
  • 0 likes
  • 390 Views
  • 0 replies
  • 0 likes

Saved music doesn't show up until Relog

Ever since I updated to the last version it won't load my "saved songs" until I log out of my facebook account and then log back in.Having to log in and out every time I open the app is very annoying, does someone have the same issue/clues how to fix...

  • Newbie
  • Ever since I updated to the last version it won't load my "saved songs" until I log out of my facebook account and then log back in. Having to log in and out every time I open the app is very annoyi...
  • 354 Views
  • 0 replies
  • 0 likes
  • 354 Views
  • 0 replies
  • 0 likes

Daily mixes disappeared

For some reason today I went to look for my daily mixes and they are gone!! They used to be at the top of My Library but not anymore. However if I search in reccently played I can find a couple of them and play them, but I can't see all 6 of them. An...

  • Newbie
  • For some reason today I went to look for my daily mixes and they are gone!! 😞 They used to be at the top of My Library but not anymore. However if I search in reccently played I can find a couple of...
  • Spaceboy88
  • Roadie
  • 655 Views
  • 1 replies
  • 0 likes
  • 655 Views
  • 1 replies
  • 0 likes

offline lyrics app

I need app for Iphone for offline lyrics. Which? 

  • Newbie
  • I need app for Iphone for offline lyrics. Which? 
  • 715 Views
  • 0 replies
  • 0 likes
  • 715 Views
  • 0 replies
  • 0 likes

Solved!! Where can I see a list of all downloaded (offline) music in the iOS App

Hey there,switched from apple music to spotify finally. So far spotify is great - but one problem.I've downloaded some music to use it offline. But where is it? Is there any chance to see a list of all downloaded music? Can't find it anywhere. Thank ...

  • Newbie
  • Hey there, switched from apple music to spotify finally. So far spotify is great - but one problem. I've downloaded some music to use it offline. But where is it? Is there any chance to see a list ...
  • sky11
  • Music Fan
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

Problem playing Spotify on my new docking station

Hello! Im using a iPhone 4 with the iOS 6.01 on it. I got a Altec iMT810 docking station as a christmas gift and when i try connecting my iPhone to it it connects and plays music for about 2-3sek then pauses. When i push play again it plays for about...

  • Regular
  • Hello!   Im using a iPhone 4 with the iOS 6.01 on it. I got a Altec iMT810 docking station as a christmas gift and when i try connecting my iPhone to it it connects and plays music for about...
  • jesss3
  • Newbie
  • 5727 Views
  • 11 replies
  • 0 likes
  • 5727 Views
  • 11 replies
  • 0 likes

App keeps using mobile data while playing offline/downloaded playlist

Brief description of the issue: Since last update it's absolutely useless downloading a playlist because, when playing a offline/downloaded playlist, app keeps using mobile data to download/play it. In less than ONE HOUR app download more than 1GB of...

  • Casual Listener
  • Brief description of the issue: Since last update it's absolutely useless downloading a playlist because, when playing a offline/downloaded playlist, app keeps using mobile data to download/play it. ...
  • tomasrex
  • Roadie
  • 1727 Views
  • 6 replies
  • 0 likes
  • 1727 Views
  • 6 replies
  • 0 likes

Cancel membership

Lost my password and security questions and answers, how do I cancel membership, email/ sulol99@gmail.com

  • Casual Listener
  • Lost my password and security questions and answers, how do I cancel membership, email/ sulol99@gmail.com
  • tomasrex
  • Roadie
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

LOST all songs and playlists

I have a premium account which I was receiveing a message saying that my account was paused, even though it had been paid. I read something that said I should reinstall the app. I deleted the app and reinstalled it and now ALL my songs and playlists ...

  • Newbie
  • I have a premium account which I was receiveing a message saying that my account was paused, even though it had been paid.  I read something that said I should reinstall the app.  I de...
  • tomasrex
  • Roadie
  • 454 Views
  • 1 replies
  • 0 likes
  • lost playlist
  • 454 Views
  • 1 replies
  • 0 likes

Can't log in

My Spotify won't load passed the logging in to Facebook.

  • Newbie
  • My Spotify won't load passed the logging in to Facebook.
  • Catwebsterr
  • Newbie
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

can't send songs to followers through IOS app

can't send songs to followers through IOS app. I have an Iphone 5, ios8.3, and latest version of spotify. when I tap "share" then tap "send too..." then tap "Select people" it never recognizes my followers/friends and says "no results" and I can't se...

  • Casual Listener
  • can't send songs to followers through IOS app.   I have an Iphone 5, ios8.3, and latest version of spotify.   when I tap "share" then tap "send too..." then tap "Select people" it never...
  • marvinj123
  • Regular
  • 574 Views
  • 2 replies
  • 0 likes
  • 574 Views
  • 2 replies
  • 0 likes

Cant use two different accounts simultaneously at home.

When i start my bathroom sonos rig and want to play something else on my stereo, using two separate spotify accounts, one of them is always shut down. Why is that and what can i do to fix it?

  • Newbie
  • When i start my bathroom sonos rig and want to play something else on my stereo, using two separate spotify accounts, one of them is always shut down. Why is that and what can i do to fix it?
  • 344 Views
  • 0 replies
  • 0 likes
  • 344 Views
  • 0 replies
  • 0 likes