Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 73405 Views
  • 16 replies
  • 37 likes
  • 73405 Views
  • 16 replies
  • 37 likes

Solved!! unknown device showing and unknown songs listed in "recently Played" section

Hi! The "RealUChicha" shown below appeared as an available device; I do not own a console! I changed my password, purged al offline devices and forced sign out for all, yet when I restarted spotify this ps4 still remains. Also, some songs I never eve...

device.png
  • Casual Listener
  • Hi!   The "RealUChicha" shown below appeared as an available device; I do not own a console! I changed my password, purged al offline devices and forced sign out for all, yet when I restar...
  • Alexelmagnifico
  • Casual Listener
  • 1521 Views
  • 2 replies
  • 0 likes
  • 1521 Views
  • 2 replies
  • 0 likes

Spotify wont play through car stereo.

I'm having an issue with spotify playing music through my car stereo. My phone will connect via bluetooth but spotify wont play song through speakers only on the phone itself. It does show other devices but when i tap on it it only lets me select iph...

  • Casual Listener
  • I'm having an issue with spotify playing music through my car stereo. My phone will connect via bluetooth but spotify wont play song through speakers only on the phone itself. It does show other devi...
  • Astame
  • Community Legend
  • 41593 Views
  • 3 replies
  • 0 likes
  • 41593 Views
  • 3 replies
  • 0 likes

Boa tarde!

Já tinha conta criada no Spotify faz algum tempo, no entanto aderi a um tarifário no telemóvel que oferecia o pacote Spotify premium durante uns meses, acontece que agora mesmo abrindo o link que a rede telefônica envia aos clientes para poder aderir...

  • Newbie
  • Já tinha conta criada no Spotify faz algum tempo, no entanto aderi a um tarifário no telemóvel que oferecia o pacote Spotify premium durante uns meses, acontece que agora mesmo abrindo o link que a r...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

Spotify Premium via ITunes

Hi, i have bought via ITunes my monthly subscripion. I have Payed it and Every Time its ok and it Works. But today in the spotify App, it is still spotify free and Not Premium. I have closed the App, i have logged out and on, i have tried it on the C...

  • Newbie
  • Hi, i have bought via ITunes my monthly subscripion. I have Payed it and Every Time its ok and it Works. But today in the spotify App, it is still spotify free and Not Premium. I have closed the App,...
  • Maxim
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

No menu on the bottom on screen!

I'm not able to get my menu on the bottom on the app when I'm logged on with my account!But it works when I'm logged on with another account on the same phone!How to solve this problem??

  • Newbie
  • I'm not able to get my menu on the bottom on the app when I'm logged on with my account! But it works when I'm logged on with another account on the same phone! How to solve this problem??
  • Maxim
  • Spotify Star
  • 395 Views
  • 1 replies
  • 1 likes
  • 395 Views
  • 1 replies
  • 1 likes

Bottom Navigation Not Showing on iOS for Certain Accounts

I have a member on my family plan that that was originally a free subscriber but converted to the family plan, upgrading the same account. Her Spotify app on iOS shows the old side menu bar, not the bottom menu bar. Spotify version is 6.5.0.1665, the...

  • Newbie
  •   I have a member on my family plan that that was originally a free subscriber but converted to the family plan, upgrading the same account. Her Spotify app on iOS shows the old side menu bar, ...
  • Maxim
  • Spotify Star
  • 703 Views
  • 1 replies
  • 0 likes
  • iOS
    menu
    navigation
  • 703 Views
  • 1 replies
  • 0 likes

How do we use the family Spotify with only 1 email

Hoping someone can help. We have signed up for the Family Spotify package so we can access our playlist on dads phone, mums phone, iPad, iPod. However when we create accounts we have to use different emails. The problem is we don't have different ema...

  • Newbie
  • Hoping someone can help. We have signed up for the Family Spotify package so we can access our playlist on dads phone, mums phone, iPad, iPod. However when we create accounts we have to use different...
  • Maxim
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

App on iPhone 6 shuts down constantly, especially when trying to sync files for off-line use

App on iPhone 6 shuts down constantly, especially when trying to sync files for off-line use. This issue started over a year ago and Apple tells me that it's an issue with the Spotify app and not the phone. I've tried re-installing spotify twice, but...

  • Newbie
  • App on iPhone 6 shuts down constantly, especially when trying to sync files for off-line use.  This issue started over a year ago and Apple tells me that it's an issue with the Spotify app and n...
  • 355 Views
  • 0 replies
  • 0 likes
  • 355 Views
  • 0 replies
  • 0 likes

Local files not showing on iPhone

I have added 2 albums into Spotify as local files. Both from the same external harddrive where they've been stored for ages. Both albums are not on Spotify (or not in the UK at least). Would like to listen to both on my iPhone. Have made a playlist f...

  • Newbie
  • I have added 2 albums into Spotify as local files.  Both from the same external harddrive where they've been stored for ages.  Both albums are not on Spotify (or not in the UK at least). &...
  • 374 Views
  • 0 replies
  • 1 likes
  • 374 Views
  • 0 replies
  • 1 likes

No connection on certain networks

The problems started after the recent update from Spotify. I have two computers running on OSX and an Android phone. Everything works fine when I use any Wi-Fi network outside my home (both computers and cell phone). But when I try using it on my com...

  • Newbie
  • The problems started after the recent update from Spotify.   I have two computers running on OSX and an Android phone. Everything works fine when I use any Wi-Fi network outside my home (...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Friend signed in to my iPad with premium using facebook, now I can't sign in with facebook

I brought my iPad to an event, and because I only have the a free Spotify account, we wanted to stream music without the commercials. I signed out and a friend of mine signed back in using his facebook credentials. Now, I can't log back in using my f...

  • Newbie
  • I brought my iPad to an event, and because I only have the a free Spotify account, we wanted to stream music without the commercials.  I signed out and a friend of mine signed back in using his ...
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

Solved!! Change Language

How to change app language in app setting?

  • Casual Listener
  • How to change app language in app setting?
  • eliasgdfhkfgdjh
  • Regular
  • 9652 Views
  • 1 replies
  • 0 likes
  • 9652 Views
  • 1 replies
  • 0 likes

Some songs won't play through Spotify Connect

Hi there, I have troubles with playing songs through Spotify Connect. If I play songs of Lauren Daigle from her latest album, the songs won't play. If I play the songs on my mac, they work. Tried it on iOS, Mac OSX & Android. Same account. Does anyon...

  • Newbie
  • Hi there,   I have troubles with playing songs through Spotify Connect. If I play songs of Lauren Daigle from her latest album, the songs won't play. If I play the songs on my m...
  • MisterSting
  • Newbie
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

[All Android] Storage Area Not Found

I'm strying to move songs to a new SD device but the symbol of 3 lines stacked on top of each other doesn't appear. Can anyone offer help as to what I'm doing incorrectly? The instructions seem simple enough but the symbol is no where to be found. Ch...

  • Casual Listener
  • I'm strying to move songs to a new SD device but the symbol of 3 lines stacked on top of each other doesn't appear. Can anyone offer help as to what I'm doing incorrectly? The instructions seem simpl...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Daily Mix Only Lastest Two days?

Spotted the Daily Mix on Spotify IOS app two weeks ago and loved the first two days mixes but since then there's been no more Daily mixes? Whats Up with That?? Anyone had the Same or Know a Solution??

  • Casual Listener
  • Spotted the Daily Mix on Spotify IOS app two weeks ago and loved the first two days mixes but since then there's been no more Daily mixes? Whats Up with That?? Anyone had the Same or Know a Solution??
  • chrisw81
  • Casual Listener
  • 593 Views
  • 2 replies
  • 0 likes
  • dailymix
  • 593 Views
  • 2 replies
  • 0 likes

Downloaded songs have gone!

Hi everyone! A few days ago most of the albums I have downloaded appeard to have none or just a few songs available offline (the show the grey symbol not the green). Some albums have no song at all downloaded whereas many others still show a couple o...

  • Casual Listener
  • Hi everyone! A few days ago most of the albums I have downloaded appeard to have none or just a few songs available offline (the show the grey symbol not the green). Some albums have no song at ...
  • adriangio
  • Casual Listener
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Spotify CarPlay either steals control from other apps or doesn't play at all

There is a major bug with Spotify's CarPlay implementation that manifests one of two ways:Spotify always starts playing whenever CarPlay connects even when it was not the last audio app to play. It will even wrest control away from the audio app that...

  • Regular
  • There is a major bug with Spotify's CarPlay implementation that manifests one of two ways: Spotify always starts playing whenever CarPlay connects even when it was not the last audio app to play....
  • mcwinterr
  • Casual Listener
  • 3542 Views
  • 8 replies
  • 2 likes
  • 3542 Views
  • 8 replies
  • 2 likes

new phone account changed

My dad gets Spotify premium through his work for free and I had it on my iPhone 6s. I just got my iPhone 7 yesterday and downloaded the spoitfy app, logged into my account and my account was changed to a free account and none of my music was there. W...

  • Casual Listener
  • My dad gets Spotify premium through his work for free and I had it on my iPhone 6s. I just got my iPhone 7 yesterday and downloaded the spoitfy app, logged into my account and my account was cha...
  • Maxim
  • Spotify Star
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes

iOS devices not signing into Premium Account

i am on Spotify online and i am capable of accessing my premium account and playlists. However, when I sign into my account on my iPad and iPhone, my Premium account does not transfer... It says I am logged in correctly but using the Free Spotify! Th...

  • Newbie
  • i am on Spotify online and i am capable of accessing my premium account and playlists. However, when I sign into my account on my iPad and iPhone, my Premium account does not transfer... It says I am...
  • Jman1119
  • Newbie
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes