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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64677 Views
  • 16 replies
  • 37 likes
  • 64677 Views
  • 16 replies
  • 37 likes

Can't log in on iPad via app

App on iPad updated and asked me to log in againdidnt like password or email so used email to update passworddid this and can log in via internet but still can't log in via apphelp!!

  • Casual Listener
  • App on iPad updated and asked me to log in again didnt like password or email so used email to update password did this and can log in via internet but still can't log in via app help!!
  • JoniKay
  • Casual Listener
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

Playlists missing & premium account not recognised

I can access my Spotify from my Macbook and ipad, but my iphone has absolutely NO playlists showing now. They were all there this morning, I turned my phone off for a meeting, now it is showing me as being on a Free account with none of my playlsits ...

  • Newbie
  • I can access my Spotify from my Macbook and ipad, but my iphone has absolutely NO playlists showing now. They were all there this morning, I turned my phone off for a meeting, now it is showing me as...
  • lord_fyk
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

I accidentally blocked a band from appearing on my mix

I deleted a song (accidentally) and then (also accidentally) blocked this band from appearing on my daily mix 1. What can I do to hear it again on this mix?

  • Newbie
  • I deleted a song (accidentally) and then (also accidentally) blocked this band from appearing on my daily mix 1. What can I do to hear it again on this mix?
  • Hubo
  • Community Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

iOS playlist screen freezes on load

Hi,Spotify consistently freezes (no actions possible, only way to get out is to force quit the app) when loading my playlists.Steps to repro:1) open app2) go to my library tab3) tap on playlistsExpected: load playlists and able to continue using the ...

  • Newbie
  • Hi, Spotify consistently freezes (no actions possible, only way to get out is to force quit the app) when loading my playlists. Steps to repro: 1) open app 2) go to my library tab 3) tap on ...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

Can't see my music in my new iPhone device

I changed iPhones and I backed all my playlist up before I wiped the old phone and now it says I have no playlists on Spotify on my new phone.

  • Casual Listener
  • I changed iPhones and I backed all my playlist up before I wiped the old phone and now it says I have no playlists on Spotify on my new phone.
  • lord_fyk
  • Roadie
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Daily Mix showed up but now cant find them

This morning when I opend the Spotify app, I had sever Daily Mix playlist to choose from. I picked one to start listening but I wanted to check out the other playlist with different genres and I cant get back to where they all where. When I go the th...

  • Newbie
  • This morning when I opend the Spotify app, I had sever Daily Mix playlist to choose from. I picked one to start listening but I wanted to check out the other playlist with different genres and I cant...
  • lord_fyk
  • Roadie
  • 423 Views
  • 2 replies
  • 0 likes
  • 423 Views
  • 2 replies
  • 0 likes

Says I need to upgrade to premium but I'm already premium

I changed iPhones and I backed all my playlist up before I wiped the old phone and now it says I have no playlists on Spotify on

  • Casual Listener
  • I changed iPhones and I backed all my playlist up before I wiped the old phone and now it says I have no playlists on Spotify on
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Pago a premium y sigo siendo free (Y)

Hola! Ayer pagué mi suscripcion de 3 meses por 0'99 eur... En la pagina de spotify meto mi correo y me sale que tengo la cuenta premium..en la app me sale que tengo la Free(inclusive con anuncios) he hecho todo lo que me ofreceis en la pagina para in...

  • Newbie
  • Hola! Ayer pagué mi suscripcion de 3 meses por 0'99 eur... En la pagina de spotify meto mi correo y me sale que tengo la cuenta premium..en la app me sale que tengo la Free(inclusive con anuncios) he...
  • aflenco
  • Newbie
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

I have problems playing music in offline

I have premium account and already download my playlist. But in offline mode ı can't listen some musics. Some musics stops playing in half somes even playing. What can I do?

  • Casual Listener
  • I have premium account and already download my playlist. But in offline mode ı can't listen some musics. Some musics stops playing in half somes even playing. What can I do?
  • ErtuncBurak
  • Casual Listener
  • 230 Views
  • 2 replies
  • 0 likes
  • 230 Views
  • 2 replies
  • 0 likes

Offline shuffle playing all tracks instead of downloaded tracks, so I have to fast forward 90% of tr

Offline shuffle is trying to play tracks that are not downloaded to my device. This means they don't play and I have to fast forward the majority of tracks until one plays. This only started since iOS10 update. It is really annoying as I try to drive...

  • Regular
  • Offline shuffle is trying to play tracks that are not downloaded to my device. This means they don't play and I have to fast forward the majority of tracks until one plays. This only started since iO...
  • Lblofeld23
  • Regular
  • 348 Views
  • 2 replies
  • 1 likes
  • 348 Views
  • 2 replies
  • 1 likes

Continue as "Mary?"

Hello. I am trying to log onto my Spotify from my phone. It is linked to my facebook and It keeps asking me if I want to continue as Mary. I am not Mary but there is no option for no. If I click yes that I am Mary (just to see if I can then log out,)...

  • Newbie
  • Hello. I am trying to log onto my Spotify from my phone. It is linked to my facebook and It keeps asking me if I want to continue as Mary. I am not Mary but there is no option for no. If I click yes ...
  • Swanny
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Splaybackerror on certain record.

I can't play this record. I have 9.3.1 iOS and the latest Spotify version.

  • Casual Listener
  • I can't play this record. I have 9.3.1 iOS and the latest Spotify version.
  • Cupcakeboy
  • Newbie
  • 1538 Views
  • 9 replies
  • 2 likes
  • Splaybackerror
  • 1538 Views
  • 9 replies
  • 2 likes

Static IOS 10 IPhone 7

I got the new iPhone on the release date, and my Spotify app is almost useless. Constant hissing and white noise sounds! Track will continue playing as static. It doesn't seem to be specific songs or files either. I have uninstalled and reinstalled a...

  • Casual Listener
  • I got the new iPhone on the release date, and my Spotify app is almost useless. Constant hissing and white noise sounds! Track will continue playing as static. It doesn't seem to be specific songs or...
  • Natalieface
  • Casual Listener
  • 681 Views
  • 2 replies
  • 0 likes
  • 681 Views
  • 2 replies
  • 0 likes

Play queue on iPad (iOS10) cannot be deleted

Hello, My play queue works as intended as long as I only add albums or single songs. The moment I select an album to be played, it resets the queue and puts in all of the album songs. However, the moment I put any playlist in the queue, it will ONLY ...

  • Visitor
  • Hello,   My play queue works as intended as long as I only add albums or single songs. The moment I select an album to be played, it resets the queue and puts in all of the album songs. Howeve...
  • Swanny
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Trouble logging into account

I am having trouble logging into my account on the Spotify app on my iPhone. I am able to log in on my iPad in the Spotify app, but not on my iPhone. I have reset the password and country as I have recently moved. I restarted my iPhone and deleted an...

  • Newbie
  • I am having trouble logging into my account on the Spotify app on my iPhone. I am able to log in on my iPad in the Spotify app, but not on my iPhone. I have reset the password and country as I have r...
  • Swanny
  • Community Legend
  • 473 Views
  • 2 replies
  • 0 likes
  • 473 Views
  • 2 replies
  • 0 likes

iOS update issue with Spotify

After iOS update Spotify states it's in an offline status when it's not

  • Newbie
  • After iOS update Spotify states it's in an offline status when it's not
  • Swanny
  • Community Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Cant see Follow panel of friends playlist stream activity.

Hi my desktop app has stopped showing the panel to the side with what my friends are playing. Is there a way of getting it back? For the life of me I cant seem to find where to do this. Also when I go to follow under facebook it says "There are no mo...

  • Casual Listener
  • Hi my desktop app has stopped showing the panel to the side with what my friends are playing. Is there a way of getting it back? For the life of me I cant seem to find where to do this.   ...
  • vista-vision
  • Casual Listener
  • 2508 Views
  • 6 replies
  • 1 likes
  • follow
    friend stream
  • 2508 Views
  • 6 replies
  • 1 likes

Solved!! friends activity not showing under activity

Hi, This is killing me and i feel like its something simple to fix! Im pretty new to spotify but cant for the life of me work this one out. When i listen to music my friends get in contact with and tell me what ive been listening too as somewhere in ...

  • Casual Listener
  • Hi,   This is killing me and i feel like its something simple to fix!   Im pretty new to spotify but cant for the life of me work this one out.   When i listen to music my ...
  • vista-vision
  • Casual Listener
  • 3963 Views
  • 5 replies
  • 1 likes
  • 3963 Views
  • 5 replies
  • 1 likes

Solved!! I can't download any song

I can't download any song to listen off-line, ir says "waiting to dowload" and never do, already tried reinstal

  • Regular
  • I can't download any song to listen off-line, ir says "waiting to dowload" and never do, already tried reinstal
  • iHomesick
  • Regular
  • 948 Views
  • 13 replies
  • 0 likes
  • 948 Views
  • 13 replies
  • 0 likes

Bug in scrobbling to Last.fm - timestamp has bad timezone

Hello, I would like to report a bug with scrobbling music to last.fm - my last.fm profile shows bad timestamp on items scrobbled by Spotify for iOS. It seems it is shifted by -1hr. I have to notice I have set same timezone on iphone and on last.fm pr...

  • Casual Listener
  • Hello, I would like to report a bug with scrobbling music to last.fm - my last.fm profile shows bad timestamp on items scrobbled by Spotify for iOS. It seems it is shifted by -1hr. I have to notice...
  • user-removed
  • Not applicable
  • 793 Views
  • 3 replies
  • 1 likes
  • 793 Views
  • 3 replies
  • 1 likes