Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 67600 Views
  • 16 replies
  • 37 likes
  • 67600 Views
  • 16 replies
  • 37 likes

Debit

Why can't I use my debit card to pay for premium?

  • Newbie
  • Why can't I use my debit card to pay for premium?
  • osornios
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

created my spotify in Hungary but now moving to a country that doesn't have spotify what do i do?

So i created my spotify in a country that has spotify but now i am moving to country where spotify is unavailable, can my account still work in the country that doesnt have spotify if i have a premium account?

  • Newbie
  • So i created my spotify in a country that has spotify but now i am moving to country where spotify is unavailable, can my account still work in the country that doesnt have spotify if i have a premiu...
  • greggyf
  • Roadie
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

New iPhone

Hey i Got a new iPhone and downloaded Spotify. I Got Spotify premium om the old phone. Though that i just could Down load and all ny playlist World ve there. But i only have Spotify free now. I have logged out and logged in With ny password and user ...

  • Newbie
  • Hey i Got a new iPhone and downloaded Spotify. I Got Spotify premium om the old phone. Though that i just could Down load and all ny playlist World ve there. But i only have Spotify free now. I have ...
  • blerch
  • Gig Goer
  • 459 Views
  • 1 replies
  • 0 likes
  • 459 Views
  • 1 replies
  • 0 likes

Cover art not appearing for Through the Wire-Kanye West

So this is very specific, but I've noticed that the cover art for the single version of Through the Wire by Kanye West loads correctly in the thumbnail on his artist page, but doesn't load when playing the song, or on the song's page, or in your pers...

  • Newbie
  • So this is very specific, but I've noticed that the cover art for the single version of Through the Wire by Kanye West loads correctly in the thumbnail on his artist page, but doesn't load when playi...
  • HanYoloing
  • Newbie
  • 595 Views
  • 2 replies
  • 0 likes
  • 595 Views
  • 2 replies
  • 0 likes

Behind the Lyrics

i am a spotify premium user and have been for over a year now. i saw one of my friends with the behind the lyrics option one day and i had never seen it before, i went through some of my songs and none of them had this option so i searched the song t...

  • Newbie
  • i am a spotify premium user and have been for over a year now. i saw one of my friends with the behind the lyrics option one day and i had never seen it before, i went through some of my songs and no...
  • greggyf
  • Roadie
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

App won't let me get premium

How do I get premium with iTunes as it's not showing the option on the app

  • Newbie
  • How do I get premium with iTunes as it's not showing the option on the app
  • Hubo
  • Community Legend
  • 446 Views
  • 3 replies
  • 0 likes
  • 446 Views
  • 3 replies
  • 0 likes

Podcasts missing on iPod Touch

I am running Spotify (5.7.0.1055) on my iPod Touch (Late 2013, iOS 9.3.2) and can’t see any Podcast. I have tried to clean install Spotify already. On my Android device the podcasts are availabe. Is this a known issue or aren’t podcasts supported on ...

  • Newbie
  • I am running Spotify (5.7.0.1055) on my iPod Touch (Late 2013, iOS 9.3.2) and can’t see any Podcast. I have tried to clean install Spotify already. On my Android device the podcasts are availabe...
  • djstini
  • Casual Listener
  • 1129 Views
  • 2 replies
  • 1 likes
  • 1129 Views
  • 2 replies
  • 1 likes

Delete my account

Hey , I just want to delete my account .. is that possible ?

  • Newbie
  • Hey , I just want to delete my account .. is that possible ?
  • Hubo
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Solved!! Difference between IOS and Android

Spoiler (Highlight to read)Spoiler (Highlight to read)Spoiler (Highlight to read)I found Spotify on my Sony Xperia E4 Dual got slightly more features than on iPad mini 2,which is not fair. I found Spotify on my Sony Xperia E4 Dual got slightly more f...

  • Regular
  • I found Spotify on my Sony Xperia E4 Dual got slightly more features than on iPad mini 2,which is not fair.
  • Brendan_Wang
  • Regular
  • 3689 Views
  • 4 replies
  • 0 likes
  • 3689 Views
  • 4 replies
  • 0 likes

Music only downloading by wi -fi? / Músicas baixam apenas por wi-fi?

Hello. The application is not downloading the music mode " mobile data use." Marker "off -line listening " the application states that awaits wi -fi signal and does not download the songs , the mobile data usage . Furthermore , some of which were dow...

  • Visitor
  • Hello. The application is not downloading the music mode " mobile data use." Marker "off -line listening " the application states that awaits wi -fi signal and does not download the songs , the mobil...
  • 319 Views
  • 0 replies
  • 1 likes
  • 319 Views
  • 0 replies
  • 1 likes

Traveling abroad

If I create a playlist with premium can I access it while overseas in the philippines

  • Newbie
  • If I create a playlist with premium can I access it while overseas in the philippines
  • juanpablofraveg
  • Newbie
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes

No premium

I paid for premium through my apple account but i havent recieved it yet and i am very upset

  • Casual Listener
  • I paid for premium through my apple account but i havent recieved it yet and i am very upset
  • Speedrac17
  • Casual Listener
  • 444 Views
  • 2 replies
  • 0 likes
  • 444 Views
  • 2 replies
  • 0 likes

Superuser Contribution Offline playlist not available

I dont get Spotify Offline. I have repeatily experinced playlist set to Saved and Available Offline. But as soon as I am in the air certain list arent accesible. Check out the screen shots I took.In the plain the playlist I'd set to offline the day b...

  • Music Fan
  • I dont get Spotify Offline. I have repeatily experinced playlist set to Saved and Available Offline. But as soon as I am in the air certain list arent accesible. Check out the screen shots I took. I...
  • jayrocket75
  • Music Fan
  • 493 Views
  • 4 replies
  • 0 likes
  • 493 Views
  • 4 replies
  • 0 likes

Superuser Contribution Your Music is not able to go offline...

Your Music (Dutch: Nummers) is not able to go offline... If I turn on 'Offline beschikbaar', the download won't start. The only thing I can do is look for a playlist and turn it offline. I'm on iOS 9.3.3, latest Spotify version downloaded. Thanks for...

  • Casual Listener
  • Your Music (Dutch: Nummers) is not able to go offline... If I turn on 'Offline beschikbaar', the download won't start. The only thing I can do is look for a playlist and turn it offline.   I'm...
  • meahtenoha
  • Spotify
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't go Online

My Spotify app won't go online even through it is offline. It won't let me look up something if I'm online saying I need to connect online when I am.

  • Casual Listener
  • My Spotify app won't go online even through it is offline. It won't let me look up something if I'm online saying I need to connect online when I am.
  • meahtenoha
  • Spotify
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Your Daily Mix playlist

My girlfriend has it on her account that I pay for. I do not. Why? In fact she has two? I'm not happy.

  • Newbie
  • My girlfriend has it on her account that I pay for. I do not. Why? In fact she has two? I'm not happy.
  • Hubo
  • Community Legend
  • 612 Views
  • 1 replies
  • 0 likes
  • 612 Views
  • 1 replies
  • 0 likes

Acconunt Spotify Problem

I have an account in the premium Spotify, but the application is appearing to have a free account, and it is preventing me from hearing my offline music, already I checked the site and my account is regular premium, do not understand why the applicat...

  • Newbie
  • I have an account in the premium Spotify, but the application is appearing to have a free account, and it is preventing me from hearing my offline music, already I checked the site and my account is ...
  • user-removed
  • Not applicable
  • 490 Views
  • 1 replies
  • 0 likes
  • 490 Views
  • 1 replies
  • 0 likes

Why won't my playlist of local files download to my iPhone?

I have made a playlist of 6 songs from my local files on my laptop in Spotify and am not trying to get them to play on my iPhone. The phone is connected to the same wifi as my laptop. I have launched Spotify on both devices. I have pressed the Availa...

  • Casual Listener
  • I have made a playlist of 6 songs from my local files on my laptop in Spotify and am not trying to get them to play on my iPhone.     The phone is connected to the same wifi as my laptop...
  • 553 Views
  • 0 replies
  • 0 likes
  • 553 Views
  • 0 replies
  • 0 likes

A brief overview of History

Can someone point me to a source of information and help me understand History on Spotify. 1. If I use a Spotify Running playlist, using my iOS device, at the end of the run how can I view the history of the songs played? 2. If I used an existing pla...

  • Regular
  • Can someone point me to a source of information and help me understand History on Spotify.   1. If I use a Spotify Running playlist, using my iOS device, at the end of the run how can I view t...
  • Fairorth
  • Regular
  • 950 Views
  • 2 replies
  • 0 likes
  • 950 Views
  • 2 replies
  • 0 likes

My music won't play

When I have full internet connection Spotify won't let me play my music, and it blocks my music off, and ALWAYS says that I'm offline

  • Casual Listener
  • When I have full internet connection Spotify won't let me play my music, and it blocks my music off, and ALWAYS says that I'm offline
  • luckyduck115
  • Casual Listener
  • 415 Views
  • 3 replies
  • 0 likes
  • 415 Views
  • 3 replies
  • 0 likes