Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 63882 Views
  • 16 replies
  • 37 likes
  • 63882 Views
  • 16 replies
  • 37 likes

Solved!! Album art not showing

Hi - I am running V 5.7.0.1055 of Spotify (Premium) on an iPhone 6 and all of the album art has disappeared. Is this a bug, and is there a way to get it back? Cheers Robert

  • Casual Listener
  • Hi -    I am running V 5.7.0.1055 of Spotify (Premium) on an iPhone 6 and all of the album art has disappeared. Is this a bug, and is there a way to get it back?   Cheers   ...
  • luvs2sing615
  • Regular
  • 1656 Views
  • 3 replies
  • 0 likes
  • 1656 Views
  • 3 replies
  • 0 likes

How to get behind the lyrics

I have been trying to get behind the lyrics for months, tried to update my spotofy but there was no updated avalibale, really want behind the lyrics so anyone please help

  • Newbie
  • I have been trying to get behind the lyrics for months, tried to update my spotofy but there was no updated avalibale, really want behind the lyrics so anyone please help
  • osornios
  • Spotify Star
  • 1214 Views
  • 1 replies
  • 0 likes
  • 1214 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in to facebook on my iPhone

Guys, I need help. I've tried logging in to my Facebook account on the Spotify app... but it keeps saying I've already logged on. But my profile picture doesn't show up. And when I try to log in to the desktop version or on the app itself , with Face...

  • Visitor
  • Guys, I need help. I've tried logging in to my Facebook account on the Spotify app... but it keeps saying I've already logged on. But my profile picture doesn't show up. And when I try to log in to t...
  • user-removed
  • Not applicable
  • 790 Views
  • 4 replies
  • 0 likes
  • 790 Views
  • 4 replies
  • 0 likes

iPhone USB Radio goes from playing Spotify to itunes

So when I installed my radio in my car (Sony) I got the USB cable in a went to Spotify to play music. But came up with "no music". After weeks of pain I thought let's see if it works with ITunes. And it worked! Then it let Spotify work through USB to...

  • Newbie
  • So when I installed my radio in my car (Sony) I got the USB cable in a went to Spotify to play music. But came up with "no music". After weeks of pain I thought let's see if it works with ITunes. And...
  • 411 Views
  • 0 replies
  • 0 likes
  • 411 Views
  • 0 replies
  • 0 likes

Playlist empty on iOS App

Hi, None of the playlists I've created can be played on my phone and they show up as "empty". I have an iphone 6. They all play fine on my desktop. This happened after I traveled to Taiwan and the app asked me to switch region. Now my mobile and desk...

  • Newbie
  • Hi,    None of the playlists I've created can be played on my phone and they show up as "empty".  I have an iphone 6.  They all play fine on my desktop.   This happened a...
  • 425 Views
  • 0 replies
  • 0 likes
  • 425 Views
  • 0 replies
  • 0 likes

Downloading Music?

I have got 1 years worth of using Spotify Premium on an iPhone, with a premium subscription. I have downloaded a lot of single songs and a few playlists in the library. I have not had an issue listening to any of them offline as they had been downloa...

  • Newbie
  • I have got 1 years worth of using Spotify Premium on an iPhone, with a premium subscription. I have downloaded a lot of single songs and a few playlists in the library. I have not had an issue l...
  • DylanDakota
  • Roadie
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Vanished Playlists and Disabled Playback

I've been running Spotify on an Apple Ipad II with no problems until recently. The music doesn't playback - it shows the selected song at the bottom of the screen but the song never starts. My internet connection is fine. Also, all of my playlists ha...

  • Casual Listener
  • I've been running Spotify on an Apple Ipad II with no problems until recently. The music doesn't playback - it shows the selected song at the bottom of the screen but the song never starts. My intern...
  • osornios
  • Spotify Star
  • 321 Views
  • 3 replies
  • 0 likes
  • 321 Views
  • 3 replies
  • 0 likes

HEADPHONE VOLUME - DEFECT, NOT IDEA

Spotify + Spotify Community... There's been an "idea" open for over a year which was recently changed to inactive: https://community.spotify.com/t5/Live-Ideas/iOS-Music-let-user-set-iPhone-audio-output-level-before-playback/idc-p/1403764#M84787 This ...

  • Newbie
  • Spotify + Spotify Community...   There's been an "idea" open for over a year which was recently changed to inactive: https://community.spotify.com/t5/Live-Ideas/iOS-Music-let-user-set-iPh...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Local title wont show up

The song with the Title 1/2 Lovesong doesn't show it's title. See the attached image for more informations.

  • Casual Listener
  • The song with the Title 1/2 Lovesong doesn't show it's title.   See the attached image for more informations.
  • user-removed
  • Not applicable
  • 808 Views
  • 1 replies
  • 0 likes
  • 808 Views
  • 1 replies
  • 0 likes

Do 'Saved' songs count towards your max 3,333 limit?

I only have ~1k songs that are in playlists where I have marked them to be Available Offline. I have considerably more songs that I have marked as 'Save to Your Music'. My question is: do the songs that you mark as 'Save to Your Music' count against ...

  • Newbie
  • I only have ~1k songs that are in playlists where I have marked them to be Available Offline.  I have considerably more songs that I have marked as 'Save to Your Music'.  My question is: do...
  • 373 Views
  • 0 replies
  • 0 likes
  • 373 Views
  • 0 replies
  • 0 likes

Track not belonging to selected playlist.

Hi Spotify team, Thanks for the continued great work you guys do everyday in bringing this amazing experience to your customers. I recently detected a bug, or an issue with the iphone mobile app. I like to listen to white noise while working, and sou...

  • Newbie
  • Hi Spotify team,   Thanks for the continued great work you guys do everyday in bringing this amazing experience to your customers. I recently detected a bug, or an issue with the iphone m...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

spotify app very slow on IOS 9

For a while now, my spotify app keeps being very slow. On startup, it takes several minutes to go to the homescreen, sometimes it crashes. After that, it reacts very slow. After 5 or 10 minutes the slowness stops and i can listen to music, but most o...

  • Casual Listener
  • For a while now, my spotify app keeps being very slow. On startup, it takes several minutes to go to the homescreen, sometimes it crashes. After that, it reacts very slow. After 5 or 10 minutes ...
  • evissecx
  • Regular
  • 4613 Views
  • 8 replies
  • 2 likes
  • 4613 Views
  • 8 replies
  • 2 likes

app download frozen

I'm trying to download the app on my iPhone but the icon is stuck at being dimmed with "waiting..." underneath. As far as I know I can't delete and reinstall, whenever I try to delete it from my home screen it doesn't go anywhere. Has anyone found a ...

  • Casual Listener
  • I'm trying to download the app on my iPhone but the icon is stuck at being dimmed with "waiting..." underneath. As far as I know I can't delete and reinstall, whenever I try to delete it from my home...
  • Spaceboy88
  • Roadie
  • 566 Views
  • 3 replies
  • 0 likes
  • 566 Views
  • 3 replies
  • 0 likes

My playlist keep going off when I go offline but I have premium

I have to redownload all my songs when I go offline and they never stay there as soon as I play one song offline it tells me I need to go back online to download my music what am I doing wrong I have premium and I have to redownload my songs everytim...

  • Newbie
  • I have to redownload all my songs when I go offline and they never stay there as soon as I play one song offline it tells me I need to go back online to download my music what am I doing wrong I have...
  • Spaceboy88
  • Roadie
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

An error occured

Whenever I go to browse, or search something, or even look at any account, even mine, Spotify says that an error occurred, and to try again. I restarted my iPad, disconnected the pm reconnected the Wi-Fi, deleted the app and got it back. I tried a lo...

  • Newbie
  • Whenever I go to browse, or search something, or even look at any account, even mine, Spotify says that an error occurred, and to try again. I restarted my iPad, disconnected the pm reconnected the W...
  • tuinkoelie
  • Newbie
  • 1338 Views
  • 7 replies
  • 12 likes
  • 1338 Views
  • 7 replies
  • 12 likes

Spotify non si connette

Salve vi spiego brevemente il mio problema, ho un account premium su spotify, fino a qualche giorno fa possedevo un router Tp-Link, e fin qui tutto funzionava alla perfezione con WiFi e con il 3G, poi qualche giorno fa, ho cambiato router, passando a...

  • Casual Listener
  • Salve vi spiego brevemente il mio problema, ho un account premium su spotify, fino a qualche giorno fa possedevo un router Tp-Link, e fin qui tutto funzionava alla perfezione con WiFi e con il 3G, po...
  • 1077 Views
  • 0 replies
  • 0 likes
  • 1077 Views
  • 0 replies
  • 0 likes

Solved!! Playlist latest/earliest change

What about the idea of turning the songs in the playlist from latest to earliest to earliest and latest, so that the newest added song is on top of the playlist.I know that you can customize your playlist but it is much work to do it everytime when y...

  • Newbie
  • What about the idea of turning the songs in the playlist from latest to earliest to earliest and latest, so that the newest added song is on top of the playlist. I know that you can customize your p...
  • swagnemite42
  • Newbie
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

Can't see follower or friends activity on iPhone

Can't see follower or friends activity anymore on iPhone. But, I can when I am on computer. ideas?

  • Visitor
  • Can't see follower or friends activity anymore on iPhone. But, I can when I am on computer. ideas?
  • user-removed
  • Not applicable
  • 940 Views
  • 2 replies
  • 0 likes
  • 940 Views
  • 2 replies
  • 0 likes