Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70283 Views
  • 16 replies
  • 37 likes
  • 70283 Views
  • 16 replies
  • 37 likes

Run Feature not showing up after loading

Yo, so I'm a really active individual and I use the Running Feature for Spotify pretty much every day. Well, I had a short dry spell from running for the past week and I come back to use it today and it won't load for me. I have an Iphone 6S, so I ru...

  • Newbie
  • Yo, so I'm a really active individual and I use the Running Feature for Spotify pretty much every day.  Well, I had a short dry spell from running for the past week and I come back to use it tod...
  • 284 Views
  • 0 replies
  • 1 likes
  • 284 Views
  • 0 replies
  • 1 likes

Problemas con la musica descargada de mi iphone

Hola tengo problemas con la musica descargada, entro ala app y me demora. En reconocer los artistas

  • Newbie
  • Hola tengo problemas con la musica descargada, entro ala app y me demora. En reconocer los artistas
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

My spotify wont sync songs that i have saved of my PC to a playlist

So i have a few songs from my PC's local files that i want to sync onto my phone for when offline but they won't download. The playlist appears on my phone but the songs just wont download onto it. I have made sure that both apps are open at the same...

  • Casual Listener
  • So i have a few songs from my PC's local files that i want to sync onto my phone for when offline but they won't download. The playlist appears on my phone but the songs just wont download onto it. I...
  • BiffSchp
  • Newbie
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Why cant I manage my Account on my Mobile?

I should be allow to manage my account, without having to search out a laptop to use to manage the account. Arent we in year 2016?

  • Newbie
  • I should be allow to manage my account, without having to search out a laptop to use to manage the account.   Arent we in year 2016?
  • 435 Views
  • 0 replies
  • 0 likes
  • Manage using Mobile
  • 435 Views
  • 0 replies
  • 0 likes

can't play local songs on my spotify playlist anymore

i opened my playlist on spotify and i noticed that my local songs are greyed out, i didnt have this problem the last 3 month, what could be the issue

  • Newbie
  • i opened my playlist  on spotify and i noticed that my local songs  are greyed out, i didnt  have this problem the last 3 month, what could be the issue
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Spotify connect

Someone is using my Spotify and I don't know that person... How can I delete a device in spotifyconnect

  • Newbie
  • Someone is using my Spotify and I don't know that person... How can I delete a device in spotifyconnect
  • Hubo
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

"30-Minutes Free" Ads Hang iOS App

iOS 9.3.2 - 16 GB iPad Model MC705LL/A - high-speed wireless Many of the "30-minutes free" ads hang the Spotify app on iOS. The ad will begin to play, but after 3 - 5 seconds the ad will freeze, then the video "progress bar" at the bottom will procee...

  • Newbie
  • iOS 9.3.2 - 16 GB iPad Model MC705LL/A - high-speed wireless   Many of the "30-minutes free" ads hang the Spotify app on iOS. The ad will begin to play, but after 3 - 5 seconds the ad will fre...
  • 796 Views
  • 0 replies
  • 0 likes
  • hang
    iOS
  • 796 Views
  • 0 replies
  • 0 likes

not every song can be found

Why can't my phone find every song that my computer can? And why is it not possible for me to have every song on my playlist in: Listent online?

  • Casual Listener
  • Why can't my phone find every song that my computer can? And why is it not possible for me to have every song on my playlist in: Listent online?
  • markejsboel
  • Casual Listener
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

KPN spotify storing

We hebben een activatiecode gekregen van KPN.Maar met het activeren geeft hij een storing aan dat het account niet geactiveerd kan worden.Ik heb met KPN contact gehad. En die zeggen dat ze alleen de activatie code aanleveren en verder niets kunnen do...

  • Newbie
  • We hebben een activatiecode gekregen van KPN. Maar met het activeren geeft hij een storing aan dat het account niet geactiveerd kan worden. Ik heb met KPN contact gehad. En die zeggen dat ze alle...
  • Hubo
  • Community Legend
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

Cant upgrade to premium

I alway bought an itunes card and upgraded to premium on the app spotify it self. But now when im goong on settings i cant upgraded there anymore. Why? And where can i do with an itunes card?

  • Newbie
  • I alway bought an itunes card and upgraded to premium on the app spotify it self. But now when im goong on settings i cant upgraded there anymore. Why? And where can i do with an itunes card?
  • Hubo
  • Community Legend
  • 364 Views
  • 3 replies
  • 0 likes
  • 364 Views
  • 3 replies
  • 0 likes

Songs not downloading

Prior to the most recent software update, I was able to download all songs in my library to my phone (iPhone 6s). Now, when I toggle "available offline" the songs do not download. The majority of songs don't display the download icon at all. I've see...

  • Newbie
  • Prior to the most recent software update, I was able to download all songs in my library to my phone (iPhone 6s). Now, when I toggle "available offline" the songs do not download. The majority of son...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

No longer syncing offline playlists

Hello, I have been using Spotify premium for some time now with no issues, however, recently I've started to have issues with my offline playlists syncing. I am using a Gen 5 iPod Touch with 5.5GB of space available. I do not have the latest version ...

  • Casual Listener
  • Hello, I have been using Spotify premium for some time now with no issues, however, recently I've started to have issues with my offline playlists syncing. I am using a Gen 5 iPod Touch with 5.5GB of...
  • Arii-kins
  • Casual Listener
  • 580 Views
  • 1 replies
  • 1 likes
  • 580 Views
  • 1 replies
  • 1 likes

how delete all my songs

hey , I want to delete all my songs cause I have much , but I dont know how to delete all in one click , ¿ I have to do this one by one ? ...

  • Newbie
  • hey , I want to delete all my songs cause I have much , but I dont know how to delete all in one click , ¿ I have to do this one by one ? ...
  • osornios
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Unable to now play albums start to finish

Hi, up to last week I could play my saved albums from start to finish, I could click on any song on that album and after that song completed, it would play the next song on the album after it.Now, it just does shuffle play, I am on premium, and wonde...

  • Newbie
  • Hi, up to last week I could play my saved albums from start to finish, I could click on any song on that album and after that song completed, it would play the next song on the album after it. Now, ...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Can't play my music

Anyone l ow how to make my music play my playlists were working fine and now it plays what it wants and when I try to select. Song from my playlist it won't play

  • Newbie
  • Anyone l ow how to make my music play my playlists were working fine and now it plays what it wants and when I try to select. Song from my playlist it won't play
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

About to cancel my premium subscription. Due to skipping during playback. Tried everything

Hey,I have an iPhone 4 with Spotify Premium. The songs are always skipping when I use offline mode. It is just about as bad as a skipping CD. I have reinstalled numerous time, switched streaming quality, turned off gapless playback and deleted my his...

  • Newbie
  • Hey, I have an iPhone 4 with Spotify Premium. The songs are always skipping when I use offline mode. It is just about as bad as a skipping CD. I have reinstalled numerous time, switched streaming qu...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Solved!! install on iOS 4.2.1 (iPhone 3G) ?

I have a premium account and just change my phone for an iPhone 3G ( :'( ) ... and what a bad surprise : your iPhone app is not compatible with IOS 4.2.1 How can i do to install it on my "old" iPhone (old ? only 2 or 3 years ...) thanks in advance. B...

  • Casual Listener
  • I have a premium account and just change my phone for an iPhone 3G ( :'( ) ... and what a bad surprise : your iPhone app is not compatible with IOS 4.2.1 How can i do to install it on my "old" iPho...
  • Desjaree
  • Newbie
  • 21358 Views
  • 8 replies
  • 0 likes
  • 21358 Views
  • 8 replies
  • 0 likes

iOS app./missing albums

Hello,I am wondering why some albums that I have browsed and saved on my desktop do not appear on my iPhone 5S. I have tried rebooting the phone, reinstalling the app., and resaving the album on my desktop. I am able to search and save from my phone,...

  • Newbie
  • Hello, I am wondering why some albums that I have browsed and saved on my desktop do not appear on my iPhone 5S. I have tried rebooting the phone, reinstalling the app., and resaving the album on my...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Faulty message

I have 890 songs downloaded to spotify on my iPhone 6 for offline listening. I also access Spotify on my pc but as far as I know I have not downloaded my tracks to the pc for offline listening.Every time I open Spotify on my phone I constantly get th...

  • Newbie
  • I have 890 songs downloaded to spotify on my iPhone 6 for offline listening. I also access Spotify on my pc but as far as I know I have not downloaded my tracks to the pc for offline listening. Ever...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes