Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 73870 Views
  • 16 replies
  • 37 likes
  • 73870 Views
  • 16 replies
  • 37 likes

Spotify running

The playlist for Spotify running are not appearing on my iPhone even though I am connected to the Internet the section is completely blank. Please help

  • Regular
  • The playlist for Spotify running are not appearing on my iPhone even though I am connected to the Internet the section is completely blank. Please help
  • pvtsamoa
  • Newbie
  • 363 Views
  • 3 replies
  • 1 likes
  • 363 Views
  • 3 replies
  • 1 likes

Mi spotify no esta actualizado y no encuentro actualizacion en mi app store

Hola, necesitaria solucionar un problema que me esta molestando. Se trata de que mi spotify esta desactualizado con respecto a los de mi familia y amigos pero aunque este asi en mi app store no me aparece ninguna actualizacion y entro a la pagina web...

  • Newbie
  • Hola, necesitaria solucionar un problema que me esta molestando. Se trata de que mi spotify esta desactualizado con respecto a los de mi familia y amigos pero aunque este asi en mi app store no me ap...
  • 534 Views
  • 0 replies
  • 0 likes
  • 534 Views
  • 0 replies
  • 0 likes

Solved!! "Running" Genre/Mood Not Populating, Not Starting

Hi Team, On my iPhone 6 (latest version has been properly downloaded, restarted, etc), I can see "Running" as an option under Browse-->Genres/Moods, but none of the playlists load. Similarly, on my "Recently Played" menu, I can see the "Epic" Running...

  • Casual Listener
  • Hi Team,  On my iPhone 6 (latest version has been properly downloaded, restarted, etc), I can see "Running" as an option under Browse-->Genres/Moods, but none of the playlists load. Sim...
  • sasguigna
  • Casual Listener
  • 435 Views
  • 2 replies
  • 0 likes
  • 435 Views
  • 2 replies
  • 0 likes

Solved!! Missing music

All of my music (my songs, albums, and artists) have all disappeared from my library except for the few that I re-saved before I realized that I had lost all of my content. My playlists are still intact but none of the music is actually saved anymore...

  • Casual Listener
  • All of my music (my songs, albums, and artists) have all disappeared from my library except for the few that I re-saved before I realized that I had lost all of my content. My playlists are still int...
  • tomasrex
  • Roadie
  • 516 Views
  • 6 replies
  • 0 likes
  • 516 Views
  • 6 replies
  • 0 likes

Get premium button not appearing

On the IOS app, I am trying to upgrade from free to premium but when I look at my account on the settings page it says free but does not give me the option to upgrade.

  • Visitor
  • On the IOS app, I am trying to upgrade from free to premium but when I look at my account on the settings page it says free but does not give me the option to upgrade.
  • Jordi
  • Community Legend
  • 4375 Views
  • 5 replies
  • 2 likes
  • 4375 Views
  • 5 replies
  • 2 likes

Work from home keeps turning on

I used to have the song work from home in my spotify playlist but I deleted it a while back and after and ad or if im in shuffle mode whatever playllist im listening to "work from home" always turns on.... Please help me!

  • Newbie
  • I used to have the song work from home in my spotify playlist but I deleted it a while back and after and ad or if im in shuffle mode whatever playllist im listening to "work from home" always turns ...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Last.fm integration is flaky

Hi! I logged this under iOS, but it happens on the desktop too. It seems like last.fm integration just dies after some time. On my laptop, it sometimes would just stop scrobbling. This happens a lot when I leave my laptop on (and spotify running), an...

  • Newbie
  • Hi!   I logged this under iOS, but it happens on the desktop too.   It seems like last.fm integration just dies after some time. On my laptop, it sometimes would just stop scrobbling. T...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

all my music wont download to offline mode

i have an iphone 6s plus and it is updated to the latest software 9.3.3 and my spotify is updated also. i have good internet connection and i have more than 20gb of memory on my phone but still most of my music will not download like only 20% will do...

  • Newbie
  • i have an iphone 6s plus and it is updated to the latest software 9.3.3 and my spotify is updated also. i have good internet connection and i have more than 20gb of memory on my phone but still most ...
  • Karnage311
  • Regular
  • 359 Views
  • 2 replies
  • 1 likes
  • 359 Views
  • 2 replies
  • 1 likes

Sharing to Facebook

I have a playlist that I'm trying to share to my Facebook feed. WHen I first did it, it showed a preview picture (4 album covers of tracks on the list) and then the wrong playlist name. Now, it posts with a box that says "open.spotify.com." When on a...

  • Newbie
  • I have a playlist that I'm trying to share to my Facebook feed. WHen I first did it, it showed a preview picture (4 album covers of tracks on the list) and then the wrong playlist name. Now, it posts...
  • DylanDakota
  • Roadie
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Playlist not in order

Please help me!!! My playlist is not in order! It is playing songs from all over!! Not in the order of my playlist!

  • Newbie
  • Please help me!!! My playlist is not in order! It is playing songs from all over!! Not in the order of my playlist!
  • Hubo
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Running Playlists (ALL OF THEM) have disappeared from the Running category on my iPhone app!

Hey there! I woke up for my run today, fired up my Runkeeper, and went to the "Running" category, and to my despair, ALL the running playlists had disspeared! No "Recommended for you" square, no "Indie Kick"... Nothing. Restarting the app did nothing...

  • Newbie
  • Hey there!   I woke up for my run today, fired up my Runkeeper, and went to the "Running" category, and to my despair, ALL the running playlists had disspeared! No "Recommended for you" square...
  • user-removed
  • Not applicable
  • 696 Views
  • 1 replies
  • 1 likes
  • Running gone
    Running with spotify
  • 696 Views
  • 1 replies
  • 1 likes

Local files will not play on devices, only on computer

I created a few files in Audacity, then set Spotify to recognize them and saw them listed on my desktop application. I can play them on my computer but I cannot play them on my devices. I have a Samsung S5 giving me "This track is not available" when...

  • Casual Listener
  • I created a few files in Audacity, then set Spotify to recognize them and saw them listed on my desktop application. I can play them on my computer but I cannot play them on my devices. I have a Sams...
  • kvonmeyer
  • Newbie
  • 1564 Views
  • 9 replies
  • 0 likes
  • 1564 Views
  • 9 replies
  • 0 likes

Local files in playlists

Hello, recent Spotify Premium user here. I have a bunch of local files on my iPhone. They have been correctly synched, and I can directly play them without any issues.The problem is when I try to add them to playlists. I always receive the message: "...

  • Visitor
  • Hello, recent Spotify Premium user here.   I have a bunch of local files on my iPhone. They have been correctly synched, and I can directly play them without any issues. The problem is when I...
  • Tjsh315
  • Music Fan
  • 415 Views
  • 2 replies
  • 1 likes
  • 415 Views
  • 2 replies
  • 1 likes

Iphone 5 issue

Iphone 5 issue. Battary is charging full.

  • Casual Listener
  • Iphone 5 issue. Battary is charging full.
  • Hubo
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

How do I know if I am playing songs offline?

If I'm off WIFI, how do I know when I can play the songs safely offline without using my cellular data? I see the green arrows next to the songs. Is this all I need to verify that they will play offline? Thanks!

  • Newbie
  • If I'm off WIFI, how do I know when I can play the songs safely offline without using my cellular data? I see the green arrows next to the songs. Is this all I need to verify that they will play offl...
  • mzwagemakers
  • Roadie
  • 826 Views
  • 1 replies
  • 0 likes
  • 826 Views
  • 1 replies
  • 0 likes

Dear Community. Last week (approx 14 July 2016), Spotify has changed itself on my phone. My playlist

Dear Community. Last week (approx 14 July 2016), Spotify has changed itself on my phone. My playlists were gone and my beloved special "Mix of the week" (under discovering) has disappeared too. All set to zero, although I have Premium and my bills ar...

  • Regular
  • Dear Community. Last week (approx 14 July 2016), Spotify has changed itself on my phone. My playlists were gone and my beloved special "Mix of the week" (under discovering) has disappeared too. All s...
  • grafagnes
  • Regular
  • 585 Views
  • 9 replies
  • 0 likes
  • 585 Views
  • 9 replies
  • 0 likes

Cannot connect anymore . Spotify shows it is offline all the time

I moved to the US . Changed my carrier to ATT. Few days ago I notice my Spotify says is offline all the time .Tried to use it with CarPlay and that is when I realized it.Cannot seem to get it to connect, and have a premium account .Advice welcome

  • Casual Listener
  • I moved to the US . Changed my carrier to ATT. Few days ago I notice my Spotify says is offline all the time . Tried to use it with CarPlay and that is when I realized it. Cannot seem to get it to ...
  • mzwagemakers
  • Roadie
  • 350 Views
  • 3 replies
  • 0 likes
  • 350 Views
  • 3 replies
  • 0 likes

signing into spotify on my iPhone 6

i got a new iphone and every time i try to sign in on the app with the "log in with facebook" button it freezes and doesn't log in.. please help

  • Newbie
  • i got a new iphone and every time i try to sign in on the app with the "log in with facebook" button it freezes and doesn't log in.. please help
  • osornios
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

How to add song quickly

If anyone know how to add song quickly with iphone6s that don't need into Spotify appThx bro

  • Newbie
  • If anyone know how to add song quickly with iphone6s that don't need into Spotify app Thx bro
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Run Feature not showing up after loading

Yo, so I'm a really active individual and I use the Running Feature for Spotify pretty much every day. Well, I had a short dry spell from running for the past week and I come back to use it today and it won't load for me. I have an Iphone 6S, so I ru...

  • Newbie
  • Yo, so I'm a really active individual and I use the Running Feature for Spotify pretty much every day.  Well, I had a short dry spell from running for the past week and I come back to use it tod...
  • 290 Views
  • 0 replies
  • 1 likes
  • 290 Views
  • 0 replies
  • 1 likes