Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62702 Views
  • 16 replies
  • 37 likes
  • 62702 Views
  • 16 replies
  • 37 likes

Does iTunes backup songs I saved on my iPhone?

Hi. Thanks for reading this. If I saved 2000 songs on Spotify premium for offline listening on my iPhone, when I connect my phone to iTunes and it backs up my phone does it back up all the 2000 songs too as application data?

  • Visitor
  • Hi. Thanks for reading this. If I saved 2000 songs on Spotify premium for offline listening on my iPhone, when I connect my phone to iTunes and it backs up my phone does it back up all the 2000 songs...
  • Bittencourt
  • Spotify Star
  • 3037 Views
  • 3 replies
  • 0 likes
  • 3037 Views
  • 3 replies
  • 0 likes

Differences between Apple and Android

Why is it that the Spotify free service, on the Apple store and Google Play store, are two different services? On Android, things like airplay and queue are available for free. I have more control over my music between my compter, playstation, and An...

  • Newbie
  • Why is it that the Spotify free service, on the Apple store and Google Play store, are two different services? On Android, things like airplay and queue are available for free. I have more control ov...
  • blake
  • Community Legend
  • 2960 Views
  • 1 replies
  • 0 likes
  • main-Android
    main-iOS
  • 2960 Views
  • 1 replies
  • 0 likes

What is the expected startup time for Spotify on an iPhone?

Trying to determine if my experience is normal. What do you get for your startup time for Spotify on an iPhone? Are there ways to make it start faster? I'm using an iPhone 6Plus with iOS 9.3.2 and Spotify v5.7.0.1055 My startup times--from clicking o...

  • Casual Listener
  • Trying to determine if my experience is normal.  What do you get for your startup time for Spotify on an iPhone?  Are there ways to make it start faster?   I'm using an iPhone 6Plus ...
  • MattSuda
  • Spotify Star
  • 610 Views
  • 3 replies
  • 0 likes
  • 610 Views
  • 3 replies
  • 0 likes

Bit Rate In Offline Mode

If I download tracks at extreme quality and save them at that quality in offline mode on my iPad or computer, will they remain at that quality even if I switch to a lesser streaming quality later?

  • Visitor
  • If I download tracks at extreme quality and save them at that quality in offline mode on my iPad or computer, will they remain at that quality even if I switch to a lesser streaming quality later? &...
  • osornios
  • Spotify Star
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Update

Why won't my phone allow me to download the new update where everything is on a bottom bar?

  • Casual Listener
  • Why won't my phone allow me to download the new update where everything is on a bottom bar?
  • OviiiOne
  • Community Legend
  • 364 Views
  • 5 replies
  • 0 likes
  • 364 Views
  • 5 replies
  • 0 likes

Ownership

Is the music I get from spotify mine for my monthly fee mine, or am I only renting it for as long as I keep paying?

  • Newbie
  • Is the music I get from  spotify mine for my monthly fee mine, or am I only renting it for as long as I keep paying?
  • Bittencourt
  • Spotify Star
  • 716 Views
  • 1 replies
  • 0 likes
  • 716 Views
  • 1 replies
  • 0 likes

I paid my subscrition in app store but I my account doesn't change

So I paid my monthly subscription trough the app store and my account still being free, I have used this before but it´s the fisrt time that this happen. I have the digital receipt in case it's needed

  • Casual Listener
  • So I paid my monthly subscription trough the app store and my account still being free, I have used this before but it´s the fisrt time that this happen. I have the digital receipt in case it's ...
  • Astame
  • Community Legend
  • 699 Views
  • 4 replies
  • 0 likes
  • 699 Views
  • 4 replies
  • 0 likes

Can't log into Spotify

I'm from the US. Never left the country and I've had Spotify for a very long time but recently it says I can only use it abroud for 14 days and when I try to change my country because that's what I've been reading to do it doesn't give me any other o...

  • Newbie
  • I'm from the US. Never left the country and I've had Spotify for a very long time but recently it says I can only use it abroud for 14 days and when I try to change my country because that's what I'v...
  • Bittencourt
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

3 month for 99p

I have paid my money to get the offer and they have took the money but haven't upgraded me to premium any ideas any thanks

  • Newbie
  • I have paid my money to get the offer and they have took the money but haven't upgraded me to premium any ideas any thanks
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Perpetually awaiting download.

I bought membership today solely to be able to download my playlist for when I go on holidays tomorrow. What would be nice is if there were a way to check what exactly it is waiting on. The device is recognized by the computer, and yet blank.

  • Newbie
  • I bought membership today solely to be able to download my playlist for when I go on holidays tomorrow. What would be nice is if there were a way to check what exactly it is waiting on. The device is...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Spotify used all my battery in around an hour. Phone also got very hot.

I just noticed my phone getting very hot in my pocket. Pulled it out to find Spotify had reduced my phone from 100% to under 10% with just over an hour of streaming. Quick visit to the battery settings showed Spotify had used a large percentage in ba...

  • Roadie
  • I just noticed my phone getting very hot in my pocket.  Pulled it out to find Spotify had reduced my phone from 100% to under 10% with just over an hour of streaming.  Quick visit to the ba...
  • 432 Views
  • 0 replies
  • 0 likes
  • 432 Views
  • 0 replies
  • 0 likes

I own two phones...Can't use both?

I own two iPhones. Both are logged into my premium account. I was listening on headphones on my work phone, and I handed my personal phone to my wife, she opened Spotify and low and behold the app won't allow me to play music on more than one device ...

  • Casual Listener
  • I own two iPhones. Both are logged into my premium account. I was listening on headphones on my work phone, and I handed my personal phone to my wife, she opened Spotify and low and behold the app wo...
  • MattSuda
  • Spotify Star
  • 725 Views
  • 2 replies
  • 0 likes
  • 725 Views
  • 2 replies
  • 0 likes

Volume limiter

Is there a way to limit the max volume so it doesn't damage my hearing if it is accidentaly turned up too loud? I am trying to protect my hearing and I have a bad habit of listening to very loud music and a max limit for ouput decibels would be very ...

  • Casual Listener
  • Is there a way to limit the max volume so it doesn't damage my hearing if it is accidentaly turned up too loud? I am trying to protect my hearing and I have a bad habit of listening to very loud musi...
  • 635 Views
  • 0 replies
  • 5 likes
  • 635 Views
  • 0 replies
  • 5 likes

Trying to get premium for £0.99 but won't work

Hi I'm trying to get the 3 month trial for 99p but I've tried several times to a pay with with PayPal but it says it's going back to the business page and won't upgrade???? Can someone help. I used my PayPal to pay for my sisters premium trial too? W...

  • Casual Listener
  • Hi I'm trying to get the 3 month trial for 99p but I've tried several times to a pay with with PayPal but it says it's going back to the business page and won't upgrade???? Can someone help. I used m...
  • Astame
  • Community Legend
  • 487 Views
  • 3 replies
  • 0 likes
  • 487 Views
  • 3 replies
  • 0 likes

Waze stops Spotify

Hi,Since the iOS 9.0 update Spotify player is stopped after Waze spoke. When Wase is back silenced the Spotify music player don't restart to play.No problem occurs with Apple Music.First I play SpotifyThen I run WazeWaze spoke then Spotify stop and n...

  • Casual Listener
  • Hi, Since the iOS 9.0 update Spotify player is stopped after Waze spoke. When Wase is back silenced the Spotify music player don't restart to play. No problem occurs with Apple Music. First I pl...
  • Puuwik
  • Newbie
  • 4891 Views
  • 5 replies
  • 1 likes
  • Spotify stops
    Waze
  • 4891 Views
  • 5 replies
  • 1 likes

Spotify not working with sonos

I've just signed up to Spotify to use with Sonos. However, when I click to spotify through Sonos it keeps asking me to reverify my account. I do that but it still doesn't work.I read another post suggesting that I reboot my router and reinstall the s...

  • Newbie
  • I've just signed up to Spotify to use with Sonos. However, when I click to spotify through Sonos it keeps asking me to reverify my account.  I do that but it still doesn't work. I read anothe...
  • 373 Views
  • 0 replies
  • 0 likes
  • 373 Views
  • 0 replies
  • 0 likes

Can't jump to different point in track

Hi there, have Spotify premium on iOS and it has changed so when I click on the track currently playing I can no longer see the whole length of the track and navigate to a late part of the song. It just shows a list now 'next from songs' Help - why d...

  • Regular
  • Hi there, have Spotify premium on iOS and it has changed so when I click on the track currently playing I can no longer see the whole length of the track and navigate to a late part of the song. It j...
  • 423 Views
  • 0 replies
  • 0 likes
  • 423 Views
  • 0 replies
  • 0 likes

Unlocking crashes App

Greets!I have spotify on my iphone 6, iPad mini retina and iMac. I normally play music through Spotify osx desktop and control it from either iPhone or iPad however, when unlocking either one the app crashes. This happens frequently. The crash also h...

  • Music Fan
  • Greets! I have spotify on my iphone 6, iPad mini retina and iMac. I normally play music through Spotify osx desktop and control it from either iPhone or iPad however, when unlocking either one the a...
  • 364 Views
  • 0 replies
  • 0 likes
  • 364 Views
  • 0 replies
  • 0 likes