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Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 71342 Views
  • 16 replies
  • 37 likes
  • 71342 Views
  • 16 replies
  • 37 likes

Spotify on iPhone deleted all saved content

Hey, my spotify randomly deleted about 4GB of saved music on my phone... I'm wondering if there's anyway that I can recover it without having to indivudually find each album? Thanks!

  • Newbie
  • Hey, my spotify randomly deleted about 4GB of saved music on my phone... I'm wondering if there's anyway that I can recover it without having to indivudually find each album?   Thanks!
  • dylan_grey
  • Roadie
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Getting the Spotify "Ring Around"

Sorry this is redudent but... I am TRYING to log onto Spotify WITHOUT Facebook. I am deactivating my Facebook account. So, as I am trying to get around logging in w/o fb, I feel I am getting the "ring around" from Spotify and their information pages....

  • Newbie
  • Sorry this is redudent but... I am TRYING to log onto Spotify WITHOUT Facebook. I am deactivating my Facebook account. So, as I am trying to get around logging in w/o fb, I feel I am getting the "rin...
  • dylan_grey
  • Roadie
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Missing songs and albums

Hey, why are some of the songs aren't available on spotify?

  • Newbie
  • Hey, why are some of the songs aren't available on spotify?
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

Spotify on more than one device - add't sub' paid

Hi, I'm new to the community, on my phone and haven't really searched for an answer. So apologies if this has been covered before...Anyway, well over a month ago I upgraded my premium package so that I could hear on an additional device. I share Spot...

  • Newbie
  • Hi, I'm new to the community, on my phone and haven't really searched for an answer. So apologies if this has been covered before... Anyway, well over a month ago I upgraded my premium package so ...
  • dylan_grey
  • Roadie
  • 472 Views
  • 1 replies
  • 0 likes
  • Help required please
  • 472 Views
  • 1 replies
  • 0 likes

Cancel

I'm trying to cancel my spotify premium free trail but when i go to subscription and payment and look for the option to update details so i can cancel my account it's not there.

  • Newbie
  • I'm trying to cancel my spotify premium free trail but when i go to subscription and payment and look for the option to update details so i can cancel my account it's not there.
  • dylan_grey
  • Roadie
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

My Spotify name is not searchable on Spotify and my friends can't find me.

Hi, for some reason my friends can't find me when they search my username on Spotify!We have a premium family account.Any ideas?Thanks.

  • Newbie
  • Hi, for some reason my friends can't find me when they search my username on Spotify! We have a premium family account. Any ideas? Thanks.
  • osornios
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Spotify premium with app store

I always upgrade my spotify to premium on my Iphone with my App store credit. This week i tried to upgrade again but it didn't work.does anyone know why this is impossible?

  • Newbie
  • I always upgrade my spotify to premium on my Iphone with my App store credit.  This week i tried to upgrade again but it didn't work. does anyone know why this is impossible?
  • 383 Views
  • 0 replies
  • 0 likes
  • 383 Views
  • 0 replies
  • 0 likes

Tracks repeating in playlists on Connect

Hi there,I use Spotify connect to play playlists from my phone, and notice that when I play any playlist, it will not play the songs in order, and repeat songs that have played already even when shuffle mode is off. The expected song order would be 1...

  • Newbie
  • Hi there, I use Spotify connect to play playlists from my phone, and notice that when I play any playlist, it will not play the songs in order, and repeat songs that have played already even when ...
  • ajspeight1987
  • Newbie
  • 2788 Views
  • 7 replies
  • 1 likes
  • Connect
    playback
    Playlists
  • 2788 Views
  • 7 replies
  • 1 likes

Can't buy Premium on iOS

Hi, for the past 7 month, I've been always buying Itunes cards to pay my spotify. As usual, I did the same thing this month. But now I just can't buy it anymore and I don't know why. Can someone help me so I can continue using Spotify buying it on my...

  • Newbie
  • Hi, for the past 7 month, I've been always buying Itunes cards to pay my spotify. As usual, I did the same thing this month. But now I just can't buy it anymore and I don't know why. Can someone help...
  • Bittencourt
  • Spotify Star
  • 2157 Views
  • 1 replies
  • 0 likes
  • 2157 Views
  • 1 replies
  • 0 likes

Where's the volume bar?

Hi guys, i wanna know where's the volume bar on iOS app. 

IMG_0395.jpg
  • Casual Listener
  • Hi guys, i wanna know where's the volume bar on iOS app.  
  • Jbuchanan4230
  • Casual Listener
  • 3320 Views
  • 5 replies
  • 0 likes
  • 3320 Views
  • 5 replies
  • 0 likes

Can´t play all the songs I search for

Hey! I have had this problem for a long time. I hear songs I really like from my friends, on their spotify list, but when i try to search for it, I can´t find it or it is not playable. Whats wrong? Like i go and search for one song on my app on my ip...

  • Newbie
  • Hey!  I have had this problem for a long time. I hear songs I really like from my friends, on their spotify list, but when i try to search for it, I can´t find it or it is not playable. Whats w...
  • ItsJimmyCross
  • Music Fan
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

How to remove shuffle??

Shuffle function turned on by itself and now I cannot remove it ei. Everything plays shuffle and I hate the feature....how can I remove that function?? And yes I have tried every obvious trick....

  • Newbie
  • Shuffle function turned on by itself and now I cannot remove it ei. Everything plays shuffle and I hate the feature.... how can I remove that function?? And yes I have tried every obvious trick.... ...
  • dylan_grey
  • Roadie
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Error 404

I have sseen othenr users had this issue as well. How did it get resolved? I have had this issue for about a week an di have tried everything I know to do.

  • Newbie
  • I have sseen othenr users had this issue as well. How did it get resolved? I have had this issue for about a week an di have tried everything I know to do.
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Upgrade to Premium??

Hey guys!Today I just bought a gift card from iTunes and I wanted to use it for getting spotify premium. Usually I could pay it anytime with those gift cards from iTunes, but today it doesn't work... Can anybody please help me? I'm so confused..

  • Casual Listener
  • Hey guys! Today I just bought a gift card from iTunes and I wanted to use it for getting spotify premium. Usually I could pay it anytime with those gift cards from iTunes, but today it doesn't work....
  • celineptrs86
  • Casual Listener
  • 619 Views
  • 3 replies
  • 0 likes
  • 619 Views
  • 3 replies
  • 0 likes

Solved!! Spotify to iCloud?

So I have an IPhone 5C and recently created a huge playlist on my phone. I want to download the list in my phone for offline use so I don't eat up data or battery. I recently discovered my ICloud. Does iCloud work as an internal memory card. For exam...

  • Regular
  • So I have an IPhone 5C and recently created a huge playlist on my phone. I want to download the list in my phone for offline use so I don't eat up data or battery. I recently discovered my ICloud. Do...
  • Tiburonsmoke
  • Regular
  • 60994 Views
  • 8 replies
  • 0 likes
  • memory
    phone
    Spotify
    storage
  • 60994 Views
  • 8 replies
  • 0 likes

iPod Nano - Offline Playlists

Hi there, New Spotify Premium Subscriber - enjoying the service.Quick question though, see'ing a lot of conflicting information so best to go straight to source. I own an iPod Nano 7th Gen. Is there a way you can Sync Offline playlists to be playable...

  • Newbie
  • Hi there,   New Spotify Premium Subscriber - enjoying the service. Quick question though, see'ing a lot of conflicting information so best to go straight to source.   I own an iPod Nan...
  • 1129 Views
  • 0 replies
  • 5 likes
  • 1129 Views
  • 0 replies
  • 5 likes

Error 404 unable to log in-help!

Hi I just updated my apps and software to try rectify this. When i try to log in it tells me I already have account but I've got one and trying to log in! Then it says error 404. Please help!

  • Newbie
  • Hi I just updated my apps and software to try rectify this. When i try to log in it tells me I already have account but I've got one and trying to log in! Then it says error 404. Please help!
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Impossible to purge queue on IOS

Hello, Spotify is supposed to purge the queue when we quit the App... Well, it is not the case for me and if I want to delete completely the whole list, I need to go one by one.... Which is not an option for very long playlist. Any clue there?

  • Casual Listener
  • Hello,   Spotify is supposed to purge the queue when we quit the App... Well, it is not the case for me and if I want to delete completely the whole list, I need to go one by one.... Which is ...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

IPhone app unusable. Freezes every 2 min

I have a premium Spotify account. It is unusable on my iPhone. It freezes every 2 min or so. Unable to complete a download or finish a single song. Navigation frozen. I have uninstalled and reinstalled twice as well as restarting my phone. Nothing he...

  • Visitor
  • I have a premium Spotify account. It is unusable on my iPhone. It freezes every 2 min or so. Unable to complete a download or finish a single song. Navigation frozen. I have uninstalled and reinstall...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

Locked out of account

Hello! I appear to be locked out of my account. I can't log in on the IOS app, and have tried reinstalling it, but to no avail.I'm unable to log in to my account online either- I've tried from a few different computers and IP addresses, but it keeps ...

  • Newbie
  • Hello!  I appear to be locked out of my account. I can't log in on the IOS app, and have tried reinstalling it, but to no avail. I'm unable to log in to my account online either- I've tried fr...
  • osornios
  • Spotify Star
  • 7059 Views
  • 1 replies
  • 1 likes
  • 7059 Views
  • 1 replies
  • 1 likes